Keeps rebooting

[klaura]

Hi I had a worm and tried to get rid of it but eventually my computer shut down. It now will nolonger load up at all not even in safemode, it gets so far and then get the blue screen :-(

 

I dont have the windows xp disc as it came pre loaded, so I downloaded the link from the web site but not sure what to do next and cant seem to transfere that to a cd.

 

Please help I have some really preciouse photos which I really dont want to lose

[BeeCeeBee]

:) Two things

 

1. When you get a blue screen it will give you an error message usually with a lot of 0s in it. what message are you getting?

 

2. What is the Brand Name of your Computer and what is the Model Number. I would not worry too much yet. At worst you should be able to retrieve your data.

[klaura]

Thank you so much for you quick reply I've been trying to sort this out for days.

 

My computer is Acer travel mate 4230

 

error code is c000021a (fatal system error)

0xc0000034

 

when I scanned the computer before it went wrong it kept coming up with a worm in systems 32 so I would clean it up and would work for a while then would happen again. this kept happening and I kept cleaning it with virus scan in safemode. Then it just stopped working all together.

 

I hope thats the correct info you need

[seedy21]

Thank you so much for you quick reply I've been trying to sort this out for days.

 

My computer is Acer travel mate 4230

 

error code is c000021a (fatal system error)

0xc0000034

 

when I scanned the computer before it went wrong it kept coming up with a worm in systems 32 so I would clean it up and would work for a while then would happen again. this kept happening and I kept cleaning it with virus scan in safemode. Then it just stopped working all together.

 

I hope thats the correct info you need

 

 

You will need to repair the Windows OS with a Windows CD

 

What is the operating system on your computer?

 

Do you know what the worm was called??

 

Seedy21

Edited August 14, 2010 by seedy21

[klaura]

ok cool thanks, as windows came pre instored I downloaded the link from this web site. Sorry if this sounds stupid but cant seem to get it onto a disc

[seedy21]

ok cool thanks, as windows came pre instored I downloaded the link from this web site. Sorry if this sounds stupid but cant seem to get it onto a disc

 

So you have downloaded the Windows recovery CD for your computer??

 

Does it end in .iso for example fdsfas.iso?

 

Seedy21

[klaura]

it was from this link

http://extremetechsupport.com/forum/downloads/4255-windows-xp-recovery-console.html

 

once I downloaded it I unzipped to a folder I created and the tried to burn that file to cd

[seedy21]

it was from this link

http://extremetechsupport.com/forum/downloads/4255-windows-xp-recovery-console.html

 

once I downloaded it I unzipped to a folder I created and the tried to burn that file to cd

 

 

You don't unzip this file you burn the file as it is.

 

I would download Deepburner from Here.

 

Install as you would install it.

 

Open the program and Click Burn ISO Image or something similar. Tell it where the file is where you downloaded it to. Then burn the CD and it will then work.

 

Before doing this have you tried Last Known Good Configuration ???

 

1. Boot up the computer when at BOIS screen press F8 at the indicated time:
   
   • For an x86-based computer: When a screen of text appears and then disappears , press F8. (The screen of text may include a memory test, lines about the BIOS, and other lines.) There may also be a prompt that tells you when to press F8.
     
   • For an Itanium architecture-based computer: After you make your selection from the boot menu, press F8. There may be a prompt that tells you when to press F8.
     

[*]Use the arrow keys to select Last Known Good Configuration, and then press ENTER.

 

 

Seedy21

Edited August 14, 2010 by seedy21

[klaura]

ok thank you so much, it downloads as a temp- WinRAR is that right? Sorry if daft questions just I'm on my sons windows vista at mo and not used to that.

[seedy21]

ok thank you so much, it downloads as a temp- WinRAR is that right? Sorry if daft questions just I'm on my sons windows vista at mo and not used to that.

 

Is this the Windows Recovery CD or Deep Burner??

 

If it is the Windows Recovery CD as long as it sill has .iso at the end of it is ok just dont Unzip it again

 

 

Seedy21

[RandyL]

The download from FPCH is the XP Recovery Console and is an iso file.