Volume Shadow Copy Service causing system state backup issues?

[Guest brad]

Hello, I am having trouble with Backup Exec 11 d and I am wondering if the

problem is on my domain controllers instead of with Backup Exec. Here's

what's happening: The Backup Exec 11d "restore job properties" window is

displaying multiple copies of the same SS backup for domain controllers. For

example, I made one system state backup of a domain controller at 11:02 on

4/17/08. When I view the "restore job properties" window, I see three copies

listed, for the same backup at the same time. If I select any one of them,

all three copies become selected.

 

Could the problem be caused by an issue on the domain controllers, rather

than a problem with Backup exec? Note that this only happens with domain

controllers; other system state backups are OK and all other file system

backups are OK.

 

I ran Live update to ensure that the backup exec product is completely up

to date.I have also updated SQL Express SP 2 on the backup server, dropped

the Backup Exec database and reloaded from base, and renamed the catalog

folder,forcing it to create new catalogs. The last step of creating new

catalogs fixed the problem for a few days, but then it came back.

 

I tried reinstalling SP2 on one of the domain controllers, but that did not

fix it.

I have tried with and without the "use advanced Open file option" box

checked on the backup jobs and it make no difference. Could the problem have

something to do with the vss "writers" on the domain controllers?

 

Any ideas on how to fix this would be greatly appreciated.

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bb

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[Guest Meinolf Weber]

Re: Volume Shadow Copy Service causing system state backup issues?

 

Hello Brad,

 

Did you talk to symantec support over this issue? Seems for me a BE problem,

maybe with the agents.

 

Best regards

 

Meinolf Weber

Disclaimer: This posting is provided "AS IS" with no warranties, and confers

no rights.

** Please do NOT email, only reply to Newsgroups

** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm

> Hello, I am having trouble with Backup Exec 11 d and I am wondering if

> the problem is on my domain controllers instead of with Backup Exec.

> Here's what's happening: The Backup Exec 11d "restore job properties"

> window is displaying multiple copies of the same SS backup for domain

> controllers. For example, I made one system state backup of a domain

> controller at 11:02 on 4/17/08. When I view the "restore job

> properties" window, I see three copies listed, for the same backup at

> the same time. If I select any one of them, all three copies become

> selected.

>

> Could the problem be caused by an issue on the domain controllers,

> rather than a problem with Backup exec? Note that this only happens

> with domain controllers; other system state backups are OK and all

> other file system backups are OK.

>

> I ran Live update to ensure that the backup exec product is

> completely up to date.I have also updated SQL Express SP 2 on the

> backup server, dropped the Backup Exec database and reloaded from

> base, and renamed the catalog folder,forcing it to create new

> catalogs. The last step of creating new catalogs fixed the problem for

> a few days, but then it came back.

>

> I tried reinstalling SP2 on one of the domain controllers, but that

> did not fix it. I have tried with and without the "use advanced Open

> file option" box checked on the backup jobs and it make no difference.

> Could the problem have something to do with the vss "writers" on the

> domain controllers?

>

> Any ideas on how to fix this would be greatly appreciated.

>

[Guest brad]

Re: Volume Shadow Copy Service causing system state backup issues?

 

Yeah, they are the ones that advised me to dump the catalogs and start over.

We thought we had it solved but the problem came back, so I am looking for

new ideas. Probably is a BE issue but I just want to check out all of the

possibilities.

 

--

bb

 

 

"Meinolf Weber" wrote:

> Hello Brad,

>

> Did you talk to symantec support over this issue? Seems for me a BE problem,

> maybe with the agents.

>

> Best regards

>

> Meinolf Weber

> Disclaimer: This posting is provided "AS IS" with no warranties, and confers

> no rights.

> ** Please do NOT email, only reply to Newsgroups

> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm

>

> > Hello, I am having trouble with Backup Exec 11 d and I am wondering if

> > the problem is on my domain controllers instead of with Backup Exec.

> > Here's what's happening: The Backup Exec 11d "restore job properties"

> > window is displaying multiple copies of the same SS backup for domain

> > controllers. For example, I made one system state backup of a domain

> > controller at 11:02 on 4/17/08. When I view the "restore job

> > properties" window, I see three copies listed, for the same backup at

> > the same time. If I select any one of them, all three copies become

> > selected.

> >

> > Could the problem be caused by an issue on the domain controllers,

> > rather than a problem with Backup exec? Note that this only happens

> > with domain controllers; other system state backups are OK and all

> > other file system backups are OK.

> >

> > I ran Live update to ensure that the backup exec product is

> > completely up to date.I have also updated SQL Express SP 2 on the

> > backup server, dropped the Backup Exec database and reloaded from

> > base, and renamed the catalog folder,forcing it to create new

> > catalogs. The last step of creating new catalogs fixed the problem for

> > a few days, but then it came back.

> >

> > I tried reinstalling SP2 on one of the domain controllers, but that

> > did not fix it. I have tried with and without the "use advanced Open

> > file option" box checked on the backup jobs and it make no difference.

> > Could the problem have something to do with the vss "writers" on the

> > domain controllers?

> >

> > Any ideas on how to fix this would be greatly appreciated.

> >

>

>

>

[Guest George Yin]

Re: Volume Shadow Copy Service causing system state backup issues?

 

Hello,

 

This seems to be a Backup Exec issue, since as far as I know, there is not

any similar issue caused by the system (or Active Directory) itself.

 

However, for us to isolate the root cause of this issue, I would like to

suggest that you make a similar backup by using the ntbackup utility

shipped with Windows Server 2003 and see if the same symptom exist. If not,

the Symantec support may be the best resource on this issue as we have very

little knowledge on a third party product and I am fully aware how time

consuming this can be.

 

Thank you for understanding.

 

Sincerely,

George Yin

Microsoft Online Support

Microsoft Global Technical Support Center

 

Get Secure! - http://www.microsoft.com/security

=====================================================

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[Guest brad]

Re: Volume Shadow Copy Service causing system state backup issues?

 

Thank you George, I just contacted you on the remote change that this has

someting to do with Microsoft VSS, but I really do think this is a Backup

Exec issue. I started using NTBACKUP when the Backup exec problem started,

becasue I do not trust the system state backups I am currently getting with

BE. The NT backups work fine. Sorry to bother you, thanks for your response.

--

bb

 

 

"George Yin(MSFT)" wrote:

> Hello,

>

> This seems to be a Backup Exec issue, since as far as I know, there is not

> any similar issue caused by the system (or Active Directory) itself.

>

> However, for us to isolate the root cause of this issue, I would like to

> suggest that you make a similar backup by using the ntbackup utility

> shipped with Windows Server 2003 and see if the same symptom exist. If not,

> the Symantec support may be the best resource on this issue as we have very

> little knowledge on a third party product and I am fully aware how time

> consuming this can be.

>

> Thank you for understanding.

>

> Sincerely,

> George Yin

> Microsoft Online Support

> Microsoft Global Technical Support Center

>

> Get Secure! - http://www.microsoft.com/security

> =====================================================

> When responding to posts, please "Reply to Group" via your newsreader so

> that others may learn and benefit from your issue.

> =====================================================

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

>