PC Attempts to Restart Intermittently

[Guest saluki1net]

I am running Windows XP SP2. The pc is attempting to restart on an

intermittent basis. I have not found any consistancy in terms of a specific

process that I am attempting to run when this situation occurs. Today, it

re-started once when I attempted to open McAfee Internet Security, and again

when I attempted to print from the web. When it attempts to re-start, it

generally tries multiple (sometimes 10+) times before it re-boots and

displays the desktop. I found the following error in the event viewer:

The Server {C7E39D60-7A9F-42BF-ABB1-03DC0FA4F493} did not register with DCOM

within the required timeout

 

Any recommendations for troubleshooting procedures?

[Guest PA Bear [MS MVP]]

Re: PC Attempts to Restart Intermittently

 

Could be a hijackware problem.

 

See if you can identify the troublemaker in the startup queue using Clean

Boot troubleshooting: http://support.microsoft.com/kb/310353

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

saluki1net wrote:

> I am running Windows XP SP2. The pc is attempting to restart on an

> intermittent basis. I have not found any consistancy in terms of a

> specific

> process that I am attempting to run when this situation occurs. Today, it

> re-started once when I attempted to open McAfee Internet Security, and

> again

> when I attempted to print from the web. When it attempts to re-start, it

> generally tries multiple (sometimes 10+) times before it re-boots and

> displays the desktop. I found the following error in the event viewer:

> The Server {C7E39D60-7A9F-42BF-ABB1-03DC0FA4F493} did not register with

> DCOM

> within the required timeout

>

> Any recommendations for troubleshooting procedures?

[Guest Plato]

Re: PC Attempts to Restart Intermittently

 

PA Bear [MS MVP] wrote:

>

> Could be a hijackware problem.

 

Or very possibly a ram incompadibility problem

> > I am running Windows XP SP2. The pc is attempting to restart on an

> > intermittent basis. I have not found any consistancy in terms of a

 

 

 

 

--

http://www.bootdisk.com/

[Guest saluki1net]

Re: PC Attempts to Restart Intermittently

 

Attempted clean boot -> re-started in the middle of the clean boot

Attempted system restore to previous date -> system re-started while trying

to restore

Reset to normal startup

Now when I do get booted up -> indicates that McAfee Viruscan is inactive

Pull up McAffee Security center -> displays a blank box

Attempt to open IE -> It will not open but indicates that the shortcut has

changed or moved

I can access the web using Firefox

I am running XP SP2 media center edition which was original with the pc

 

"Plato" wrote:

> PA Bear [MS MVP] wrote:

> >

> > Could be a hijackware problem.

>

> Or very possibly a ram incompadibility problem

>

> > > I am running Windows XP SP2. The pc is attempting to restart on an

> > > intermittent basis. I have not found any consistancy in terms of a

>

>

>

>

> --

> http://www.bootdisk.com/

>

[Guest PA Bear [MS MVP]]

Re: PC Attempts to Restart Intermittently

 

Unexplained computer behavior may be caused by deceptive software

http://support.microsoft.com/kb/827315

 

Run a /thorough/ check for hijackware, including posting your hijackthis log

to an appropriate forum.

 

Checking for/Help with Hijackware

http://aumha.org/a/parasite.htm

http://aumha.org/a/quickfix.htm

http://aumha.net/viewtopic.php?t=5878

http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction

http://mvps.org/winhelp2002/unwanted.htm

http://inetexplorer.mvps.org/data/prevention.htm

http://inetexplorer.mvps.org/tshoot.html

http://www.mvps.org/sramesh2k/Malware_Defence.htm

http://defendingyourmachine2.blogspot.com/

http://www.elephantboycomputers.com/page2.html#Removing_Malware

 

When all else fails, HijackThis v2.0.2

(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.

It will help you to both identify and remove any hijackware/spyware with

assistance from an expert. **Post your log to

http://forums.spybot.info/forumdisplay.php?f=22,

http://castlecops.com/forum67.html,

http://forums.subratam.org/index.php?showforum=7,

http://aumha.net/viewforum.php?f=30, or other appropriate forums for review

by an expert in such matters, not here.**

 

If the procedures look too complex - and there is no shame in admitting this

isn't your cup of tea - take the machine to a local, reputable and

independent (i.e., not BigBoxStoreUSA) computer repair shop.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

saluki1net wrote:

> Attempted clean boot -> re-started in the middle of the clean boot

> Attempted system restore to previous date -> system re-started while

> trying

> to restore

> Reset to normal startup

> Now when I do get booted up -> indicates that McAfee Viruscan is inactive

> Pull up McAffee Security center -> displays a blank box

> Attempt to open IE -> It will not open but indicates that the shortcut has

> changed or moved

> I can access the web using Firefox

> I am running XP SP2 media center edition which was original with the pc

>

> "Plato" wrote:

>

>> PA Bear [MS MVP] wrote:

>>>

>>> Could be a hijackware problem.

>>

>> Or very possibly a ram incompadibility problem

>>

>>>> I am running Windows XP SP2. The pc is attempting to restart on an

>>>> intermittent basis. I have not found any consistancy in terms of a

>>

>>

>>

>>

>> --

>> http://www.bootdisk.com/

[Guest Ken Blake, MVP]

Re: PC Attempts to Restart Intermittently

 

On Sun, 20 Apr 2008 15:31:00 -0700, saluki1net

<saluki1net@discussions.microsoft.com> wrote:

> I am running Windows XP SP2. The pc is attempting to restart on an

> intermittent basis.

 

 

If your computer is restarting spontaneously, you are presumably

blue-screening, and you are set to the default of rebooting whenever

that happens. It's a poor default setting and you should change it.

Right-click My Computer, and choose Properties. On the Advanced tab,

click Settings under Startup and Recovery. Under System failure,

uncheck the box "Automatically restart.

 

Now when the problem occurs again, instead of restarting, you will get

the blue screen with diagnostic information. Post back with those

details for more help.

 

--

Ken Blake, Microsoft MVP - Windows Desktop Experience

Please Reply to the Newsgroup

[Guest Colin Barnhorst]

Re: PC Attempts to Restart Intermittently

 

How long has it been since you cleaned the vents and vacuumed out the

databunnies from the case? You might be experiencing overheating in one or

more components.

 

"saluki1net" <saluki1net@discussions.microsoft.com> wrote in message

news:E7FBA00B-5F9E-4B4D-9B8A-19A4EC85E469@microsoft.com...

> Attempted clean boot -> re-started in the middle of the clean boot

> Attempted system restore to previous date -> system re-started while

> trying

> to restore

> Reset to normal startup

> Now when I do get booted up -> indicates that McAfee Viruscan is inactive

> Pull up McAffee Security center -> displays a blank box

> Attempt to open IE -> It will not open but indicates that the shortcut has

> changed or moved

> I can access the web using Firefox

> I am running XP SP2 media center edition which was original with the pc

>

> "Plato" wrote:

>

>> PA Bear [MS MVP] wrote:

>> >

>> > Could be a hijackware problem.

>>

>> Or very possibly a ram incompadibility problem

>>

>> > > I am running Windows XP SP2. The pc is attempting to restart on an

>> > > intermittent basis. I have not found any consistancy in terms of a

>>

>>

>>

>>

>> --

>> http://www.bootdisk.com/

>>

[Guest saluki1net]

Re: PC Attempts to Restart Intermittently

 

thanks for your help. I am still working through your suggestions, have

encountered numerous problems attempting to run various processes but have

posted the hijackthis log on aumha.net

 

"PA Bear [MS MVP]" wrote:

> Unexplained computer behavior may be caused by deceptive software

> http://support.microsoft.com/kb/827315

>

> Run a /thorough/ check for hijackware, including posting your hijackthis log

> to an appropriate forum.

>

> Checking for/Help with Hijackware

> http://aumha.org/a/parasite.htm

> http://aumha.org/a/quickfix.htm

> http://aumha.net/viewtopic.php?t=5878

> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction

> http://mvps.org/winhelp2002/unwanted.htm

> http://inetexplorer.mvps.org/data/prevention.htm

> http://inetexplorer.mvps.org/tshoot.html

> http://www.mvps.org/sramesh2k/Malware_Defence.htm

> http://defendingyourmachine2.blogspot.com/

> http://www.elephantboycomputers.com/page2.html#Removing_Malware

>

> When all else fails, HijackThis v2.0.2

> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.

> It will help you to both identify and remove any hijackware/spyware with

> assistance from an expert. **Post your log to

> http://forums.spybot.info/forumdisplay.php?f=22,

> http://castlecops.com/forum67.html,

> http://forums.subratam.org/index.php?showforum=7,

> http://aumha.net/viewforum.php?f=30, or other appropriate forums for review

> by an expert in such matters, not here.**

>

> If the procedures look too complex - and there is no shame in admitting this

> isn't your cup of tea - take the machine to a local, reputable and

> independent (i.e., not BigBoxStoreUSA) computer repair shop.

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

> saluki1net wrote:

> > Attempted clean boot -> re-started in the middle of the clean boot

> > Attempted system restore to previous date -> system re-started while

> > trying

> > to restore

> > Reset to normal startup

> > Now when I do get booted up -> indicates that McAfee Viruscan is inactive

> > Pull up McAffee Security center -> displays a blank box

> > Attempt to open IE -> It will not open but indicates that the shortcut has

> > changed or moved

> > I can access the web using Firefox

> > I am running XP SP2 media center edition which was original with the pc

> >

> > "Plato" wrote:

> >

> >> PA Bear [MS MVP] wrote:

> >>>

> >>> Could be a hijackware problem.

> >>

> >> Or very possibly a ram incompadibility problem

> >>

> >>>> I am running Windows XP SP2. The pc is attempting to restart on an

> >>>> intermittent basis. I have not found any consistancy in terms of a

> >>

> >>

> >>

> >>

> >> --

> >> http://www.bootdisk.com/

>

>

[Guest saluki1net]

Re: PC Attempts to Restart Intermittently

 

I changed the setting to get the blue screen instead of restarting... I

received the following:

stop: 0X000000BE (0XF72EC07E, 0X06C12121, 0XABB96260, 0X0000000B)

ntfs.sys - address F72EC07E base at F72C7000, Datestamp 45CC56A7

 

I had adaware installed but am no longer able to launch and run it. I can

launch and run windows defender and found no issues but the version is

dated...1.31.8888.0 updated on 4/15/08 (but cannot check for

updates...receive message error found code: 0X8007007E). I downloaded killbox

but I receive the message Run-time error '53' file not found advpack.dll.

When I launch McAfee Security Center, I get a McAfee page but the screen is

blank. When I attempt to launch IE, I receive a message that it is not found.

I can launch and run Firefox. I attempted to restore back to a date that I

believed that the system was stable and the system crashed in the middle of

the restore.

 

 

"Ken Blake, MVP" wrote:

> On Sun, 20 Apr 2008 15:31:00 -0700, saluki1net

> <saluki1net@discussions.microsoft.com> wrote:

>

> > I am running Windows XP SP2. The pc is attempting to restart on an

> > intermittent basis.

>

>

> If your computer is restarting spontaneously, you are presumably

> blue-screening, and you are set to the default of rebooting whenever

> that happens. It's a poor default setting and you should change it.

> Right-click My Computer, and choose Properties. On the Advanced tab,

> click Settings under Startup and Recovery. Under System failure,

> uncheck the box "Automatically restart.

>

> Now when the problem occurs again, instead of restarting, you will get

> the blue screen with diagnostic information. Post back with those

> details for more help.

>

> --

> Ken Blake, Microsoft MVP - Windows Desktop Experience

> Please Reply to the Newsgroup

>

[Guest saluki1net]

Re: PC Attempts to Restart Intermittently

 

 

 

"Plato" wrote:

> PA Bear [MS MVP] wrote:

> >

> > Could be a hijackware problem.

>

> Or very possibly a ram incompadibility problem

>

> > > I am running Windows XP SP2. The pc is attempting to restart on an

> > > intermittent basis. I have not found any consistancy in terms of a

>

>

>

>

> --

> http://www.bootdisk.com/

>

I did find a bad RAM card and replaced...thanks!