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Fax Service email routing problem


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Guest dwayneross@coolings.co.uk
Posted

Hi,

 

I am having a problem with SMTP authentication and i am not sure where

the problem is. Basically we are using an external isp for hosting all

our email and then collecting all our email via smtp / pop.

 

Up until recently we were using another host for some of our email.

One of the functions we used was emailing all faxes that are received

into Microsoft Fax Console within Windows 2003 server and routing them

to an external mailbox for clients to pick up. When changing the

settings within Microsoft Fax Service manager the faxes are no longer

routing to email.

 

The event log within windows gives event id's of 32083, 35089, 32078

which all suggest an smtp setting issue within fax service manager. I

believe this is down to the fact that our fax service manager cannot

authenticate against the smtp server at our ISP correctly. I can

telenet to the smtp server and the correct port and send an email

without a problem. I have also set the authentication within Fax

service manager to be Basic authentication.

 

This however is not a locally hosted exchange server and so all email

is effectively being processed by our ISP.

 

Does any one have any suggestions as to what might be the problem and

why it might now not be working. It had always worked up until now. I

am completely at a loss.

 

Settings in Fax Service manager are:

 

- Use these smtp setting for the route through email incoming routing

method

- From email address XXXXXXX set

- Server address set to our smtp server

- Port - 25

- Authentication set to basic

- User name - set to a valid user mail box with correct password. User

name is set to xxxx@domain.co.uk

 

 

Thanks in advance,

 

Dwayne Ross

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