Outgoing Fax not sending

[Guest marc maze]

2003 Standard Server, SP1, external approved fax/modem, running Terminal

Services

 

Using included MS Fax Services to send faxes only...not rec'g...

Has been working fine over a year...can send faxes both locally from the

Console at the Terminal Server, logged in as "administrator", also remote

users can use the shared fax to send faxes when logged in...last several

months...outgoing faxes not being sent...

 

Procedure: start the send fax wizard....enter client phone number...select

cover page...choose to send now...the wizard disappears from screen..the fax

console windows shows up....no jobs in outgoing box...no dialog box showing

fax is being sent...no response from modem...

 

Event Error message:

"Fax not submitted because connection could not be made to the fax service."

Outbound event ID: 32091 Error: 1747

 

Have done the following.....original ext. USB fax/modem USR 5633..had been

working fine over a year....according to USR...not compatible with Server

2003...

replaced with ext USR 5686, connected to COM2....can use Hyper Terminal to

dial out just fine....

No change

 

Have uninstalled the Fax Services component from add/remove...reinstalled

using the install CD....setup fax/printer via configuration setup...still

cannot send fax...

 

Any suggestions would be appreciated

 

marc maze

[Guest Ratnesh Yadav [MSFT]]

Re: Outgoing Fax not sending

 

Check folloing link

http://support.microsoft.com/kb/839501

 

Ratnesh

 

"marc maze" <marcmaze@discussions.microsoft.com> wrote in message

news:46693289-EEF6-4E86-AD8D-41FC10B441E6@microsoft.com...

> 2003 Standard Server, SP1, external approved fax/modem, running Terminal

> Services

>

> Using included MS Fax Services to send faxes only...not rec'g...

> Has been working fine over a year...can send faxes both locally from the

> Console at the Terminal Server, logged in as "administrator", also remote

> users can use the shared fax to send faxes when logged in...last several

> months...outgoing faxes not being sent...

>

> Procedure: start the send fax wizard....enter client phone

> number...select

> cover page...choose to send now...the wizard disappears from screen..the

> fax

> console windows shows up....no jobs in outgoing box...no dialog box

> showing

> fax is being sent...no response from modem...

>

> Event Error message:

> "Fax not submitted because connection could not be made to the fax

> service."

> Outbound event ID: 32091 Error: 1747

>

> Have done the following.....original ext. USB fax/modem USR 5633..had been

> working fine over a year....according to USR...not compatible with Server

> 2003...

> replaced with ext USR 5686, connected to COM2....can use Hyper Terminal to

> dial out just fine....

> No change

>

> Have uninstalled the Fax Services component from add/remove...reinstalled

> using the install CD....setup fax/printer via configuration setup...still

> cannot send fax...

>

> Any suggestions would be appreciated

>

> marc maze

[Guest marc maze]

Re: Outgoing Fax not sending

 

 

Thank-you for your response....my issue is "sending" not "receiving", which

the kb article refers to....

I don't receive on this Terminal Server modem...it is setup only to send......

 

thank-you

 

marc maze

 

"Ratnesh Yadav [MSFT]" wrote:

> Check folloing link

> http://support.microsoft.com/kb/839501

>

> Ratnesh

>

> "marc maze" <marcmaze@discussions.microsoft.com> wrote in message

> news:46693289-EEF6-4E86-AD8D-41FC10B441E6@microsoft.com...

> > 2003 Standard Server, SP1, external approved fax/modem, running Terminal

> > Services

> >

> > Using included MS Fax Services to send faxes only...not rec'g...

> > Has been working fine over a year...can send faxes both locally from the

> > Console at the Terminal Server, logged in as "administrator", also remote

> > users can use the shared fax to send faxes when logged in...last several

> > months...outgoing faxes not being sent...

> >

> > Procedure: start the send fax wizard....enter client phone

> > number...select

> > cover page...choose to send now...the wizard disappears from screen..the

> > fax

> > console windows shows up....no jobs in outgoing box...no dialog box

> > showing

> > fax is being sent...no response from modem...

> >

> > Event Error message:

> > "Fax not submitted because connection could not be made to the fax

> > service."

> > Outbound event ID: 32091 Error: 1747

> >

> > Have done the following.....original ext. USB fax/modem USR 5633..had been

> > working fine over a year....according to USR...not compatible with Server

> > 2003...

> > replaced with ext USR 5686, connected to COM2....can use Hyper Terminal to

> > dial out just fine....

> > No change

> >

> > Have uninstalled the Fax Services component from add/remove...reinstalled

> > using the install CD....setup fax/printer via configuration setup...still

> > cannot send fax...

> >

> > Any suggestions would be appreciated

> >

> > marc maze

>

>