No sound

[xubyr]

windows xp professional service pack 3

model hp comaq dc 7600

sound driver installed

speaker working properly

but my system is without sound

 

directx giving this error

DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)

i need help

[KenB]

Hi and welcome to fpch

 

Start > Run ...type in .....devmgmt.msc.....ENTER

Click the + next to Sound Video ....

Are there any yellow exclamation marks / red Xs ?

 

The drivers for your system are here:

HP Compaq dc7600 Ultra-slim Desktop PC- Download drivers and software - HP Business Support Center

 

You may want to try re-installing the drivers - especially if you have a yellow exclamation mark in Device Manager.

[xubyr]

there is no red or yellow marks on sound driver in device manager

i also re install sound driver but problem is still there

 

solve my problem

[KenB]

try number 371 from here:

Troubleshooting Windows XP, Tweaks and Fixes for Windows XP

 

Assuming you do have XP ?

[Plastic Nev]

Hi, Ok back to basics and you may have tried this already, but have you checked the speakers are definitely plugged into the speaker socket, (lime green) is the power connected to the speakers and turned on, if yes to that, a double click on the speaker icon on the bottom task bar will bring up the full control panel for sound, check that the slide buttons are at the top and that there are no ticks in any "Mute" boxes.

Nev.

[xubyr]

yes speakers are plugged into the right socket and power is on.

there is no mute in sound volume control

 

whats the next

[KenB]

Try the link in post #4

[xubyr]

that not works

[RandyL]

Unplug and plug in the connections again.

[RandyL]

Have you checked for updated drivers from Compaq support?

 

Do you have the original XP disks that came with your computer.

 

Did the sound work before?

 

When did it stop working?

 

Do any sounds work or is it just in a media player?

 

Can you tell us anything at all more?

[xubyr]

yes i have checked and intalled latest drivers.

 

yes i have original XP disk

 

yes it was working before

 

it stoped working on 13 September

 

No sound in any player

 

plzzzz help me..

[KenB]

You could try a System Restore to the 11th or 12th September.

 

Start > Run .....type in ....msconfig .....ENTER

Click on "Launch System Restore"

Follow the restore wizard and select a date ( dark blue ) that is just prior to the start of your problem.

Your system settings will restore to that date.

 

Your data / photos etc will be fine.

[xubyr]

i have installed windows after occuring of problem so system restore cannot restore the setting

[PseFrank]

Try this: Use the link below to download and then install Codecs.

 

K-lite Mega Codec Pack

 

Once downloaded, double click on the file and follow any instruction given to install the codecs.

[RandyL]

Unplug and plug in the connections again.

 

yes i have checked and intalled latest drivers.

 

i have installed windows after occuring of problem so system restore cannot restore the setting

 

there is no red or yellow marks on sound driver in device manager

i also re install sound driver but problem is still there

 

As this is a compaq all the drivers should have been included after a reinstall.

 

It's probably onboard sound so there is no connections other than your speaker jacks which you can try to pull out and plug in again. Try another set of speakers and try your speakers on another computer.

 

What this points to is trial and error. But with the directx error it probably points to a failed onboard sound chip on the mobo considering what else you have tried.

 

A reinstall failed.

All connections secure.

Drivers updated.

No errors except DirectX.

Speakers work.

 

Sounds like the only thing left is the onboard sound on the mobo has failed. Time for a new mobo or computer. Have you contacted Compaq on this issue?

[Plastic Nev]

If as Randy suggests that the sound chip on the mother board has gone, you can install a sound card providing you have a PCI or PCIE slot, depending on which slot you have available, sound cards are available for both.

Nev.