HP Touchsmart iq500 seriesHP welcome screen. After then not work

[heamer]

Hello

I have a HP Touchsmart iq500 series. When I push the power button, it turns on and instantly goes to the HP welcome screen. After then...Nothing. I can't even get into the bios. No matter how many times I press F8 or F11 and all those other commands, it doesn't load. It completely freezes, power button. Restoring is not an option because all my valuable files are on there. I have tried resetting the cmos battery too. Nothing seems to be working.

Is there any possible way to fix this. I don't want to send it in cause they might change hard drives and thus eliminate my files. Plus I heard they are no help anyway. Please help me fix it, I know you guys can help

[Dalo Harkin]

If you have access to another PC then you are better adding the HDD to that system and then rescuing any files that you need. And then put the HDD back in your system and restore it via recovery partition/recovery disks

[cj_sharp]

Hello,

The problem is more than likely the hard drive itself, hooking it up to another computer / USB dongle can confirm this.

 

Please see my post here: http://extremetechsupport.com/forum/70546-post22.html