Re: I can not get my modem to connect

April 29, 2008

Re: I can not get my modem to connect

On Tue, 29 Apr 2008 20:15:39 +1000, Steven Saunderson <phelum@Syd.au>

wrote:

>On Tue, 29 Apr 2008 04:55:38 -0500, dannydee@nospammm.com wrote:

>

>> I am using that same modem and same computer right now. I have a

>> barebones installation of Win98se on another small hard drive. I

>> unplugged my regular harddrive and plugged in this one. I could dial

>> right away without any problems. But, I am still only getting 24K

>> again.

>>

>> Can anyone please tell me what to do to fix this. I have no idea what

>> else to do. Needless to say, I am going to begin looking for another

>> ISP.

>

>It could be the ISP but I doubt it. I would suspect a drop in your

>phone line quality. Can you either take your PC to another house and

>try it there or try connecting to another ISP if you know someone with a

>dial up account that will let you use their account temporarily. If

>your PC works better at another house then it looks like a line problem.

>If connecting to another ISP works better then maybe it is the ISP. If

>neither then it might be a modem problem or perhaps a change in the

>modem settings that restricts its maximum rate.

I will agree that it could be my phone line quality. We have had

considerable rain, several electrical storms, etc. I unplug the phone

line from my modem during lightning, but that protects the modem not

the lines. My ISP *is* my phone company, and the reason I called them

was to get them to check the lines, etc. Instead they insisted I

change my computer, and totally screw it up.

Since I am able to connect with the same computer and modem using

*this* installation of win98, proves that they screwed up my

installation of windows. Now I have to change hard drives to go

online because all my software is on my other drive. My main reason

to post this message is to hopefully find someone who can help me get

Windows to recognise my modem on my regular drive again.

PLEASE PLEASE PLEASE.....

After that, I will try another phone line, and see if I can borrow

another ext. modem too.

What could change in the modem settings? Like I said, *this*

installation is a barebones install of Win98se. The drive is normally

unplugged and stashed away in a box. I only have it for times like

this when I can not get something to work, and I use it for testing.

The test proved that whatever my ISP had me do, really screwed up my

computer on my regular install of Windows. It also proved that the

24K slowdown still exists.

One other question. Where are my dialup settings stored in Win98?

Are they in the registry? Are they in a .INI file? What about those

TCP/IP settings in "Network". If I could manually edit whatever file

that stuff is in, I might fix the problem, using this barebones

install to use as an example. But where are these settings stored?

I will never let my ISP have me change anything on my computer again.

I need help badly.... Please....

Thanks

Dan

April 29, 2008

Re: I can not get my modem to connect

Re: I can not get my modem to connect

1. Almost certainly line quality is your original problem. Too many

possibilities, but a private phone tech could at least prove whether it's

your interior wiring or the phone company's.

2. On your original machine, have you tried reinstalling the modem? If so,

how did you do it? If not, want to try it now? I mean, what do you have to

lose?

--

Gary S. Terhune

MS-MVP Shell/User

http://www.grystmill.com

<dannydee@nospammm.com> wrote in message

news:5kfe149f2rs7n2e0efgttbh9guh8o36j5q@4ax.com...

> On Tue, 29 Apr 2008 20:15:39 +1000, Steven Saunderson <phelum@Syd.au>

> wrote:

>

>>On Tue, 29 Apr 2008 04:55:38 -0500, dannydee@nospammm.com wrote:

>>

>>> I am using that same modem and same computer right now. I have a

>>> barebones installation of Win98se on another small hard drive. I

>>> unplugged my regular harddrive and plugged in this one. I could dial

>>> right away without any problems. But, I am still only getting 24K

>>> again.

>>>

>>> Can anyone please tell me what to do to fix this. I have no idea what

>>> else to do. Needless to say, I am going to begin looking for another

>>> ISP.

>>

>>It could be the ISP but I doubt it. I would suspect a drop in your

>>phone line quality. Can you either take your PC to another house and

>>try it there or try connecting to another ISP if you know someone with a

>>dial up account that will let you use their account temporarily. If

>>your PC works better at another house then it looks like a line problem.

>>If connecting to another ISP works better then maybe it is the ISP. If

>>neither then it might be a modem problem or perhaps a change in the

>>modem settings that restricts its maximum rate.

>

> I will agree that it could be my phone line quality. We have had

> considerable rain, several electrical storms, etc. I unplug the phone

> line from my modem during lightning, but that protects the modem not

> the lines. My ISP *is* my phone company, and the reason I called them

> was to get them to check the lines, etc. Instead they insisted I

> change my computer, and totally screw it up.

>

> Since I am able to connect with the same computer and modem using

> *this* installation of win98, proves that they screwed up my

> installation of windows. Now I have to change hard drives to go

> online because all my software is on my other drive. My main reason

> to post this message is to hopefully find someone who can help me get

> Windows to recognise my modem on my regular drive again.

> PLEASE PLEASE PLEASE.....

>

> After that, I will try another phone line, and see if I can borrow

> another ext. modem too.

>

> What could change in the modem settings? Like I said, *this*

> installation is a barebones install of Win98se. The drive is normally

> unplugged and stashed away in a box. I only have it for times like

> this when I can not get something to work, and I use it for testing.

> The test proved that whatever my ISP had me do, really screwed up my

> computer on my regular install of Windows. It also proved that the

> 24K slowdown still exists.

>

> One other question. Where are my dialup settings stored in Win98?

> Are they in the registry? Are they in a .INI file? What about those

> TCP/IP settings in "Network". If I could manually edit whatever file

> that stuff is in, I might fix the problem, using this barebones

> install to use as an example. But where are these settings stored?

>

> I will never let my ISP have me change anything on my computer again.

>

> I need help badly.... Please....

>

> Thanks

>

> Dan

>

April 29, 2008

Re: I can not get my modem to connect

Re: I can not get my modem to connect

On Tue, 29 Apr 2008 09:02:05 -0700, "Gary S. Terhune" <none> wrote:

>1. Almost certainly line quality is your original problem. Too many

>possibilities, but a private phone tech could at least prove whether it's

>your interior wiring or the phone company's.

>

I can test if it's my wiring in the house by running my modem to the

main junction box on the outside of the house. It's only about 12

feet outside the window. If that does not fix it, the phone company

will be called.

>2. On your original machine, have you tried reinstalling the modem? If so,

>how did you do it? If not, want to try it now? I mean, what do you have to

>lose?

Yes, I want to try it now. Please tell me what to do.

I was just looking on the Microsoft website for "Error 633".

That is what I keep getting. It keeps bringing up a telephon.ini

file. As soon as I switch back to the other hard drive I will look

into that. I just copied that file from this hard drive to a floppy

so I can compare them. Otherwise I have no idea what to do.

I appreciate all help.

To answer your ques: To reinstall the modem, to reinstall the modem,

I went to CONTROL PANEL / MODEMS. I removed ALL of them in the list.

Then I rebooted. This is a USR 56K Voice Faxmodem Pro (plug and

play). When I rebooted, the modem was automatically reinstalled via

the PnP.

I also went to CONTROL PANEL / MODEMS. I did a ADD. install new

modem. I let it search for the best driver. It gave me the same one

installed by the PnP, and also gave me another one with the word

"faxmodem" in the list. I allowed that one to install, which gave me

TWO drivers installed.

I've done both of these things at least 5 times now.

Dan

April 29, 2008

Re: I can not get my modem to connect

Re: I can not get my modem to connect

Before we do that, have you seen this?

http://www.modemsite.com/56K/duns633.asp

I want you especially to follow the instructions regarding telephone.ini

replacement. Follow instructions carefully. I also want you to replace

Unimdm.tsp according to http://support.microsoft.com/kb/q150619/

none of those helps, then a reinstall would be my next idea.

1. Set up a Clean Boot as described here

http://grystmill.com/articles/cleanboot.htm (Ignore the reference to my

other article on Security.)

2. Physically remove the modem if you feel qualified. Makes things a lot

easier.

3. Boot directly into Safe Mode. Do this by repeatedly and continuously

tapping the Ctrl or F8 key as the system cranks up, until you get a Startup

Menu where you can choose Safe Mode. In Safe Mode, go to Device Manager tab

on the System applet and remove ALL modems (I don't think your model has an

"HFC enumerator" or similar device that is also installed, but check for

that and delete it if there.) While you're there, look for duplications of

any devices. If you find EXACT duplications, stop and post back here with

the list. Most should be deleted, but not all. Also look for hardware you

don't recognize and entries for hardware that used to be part of the system

but isn't any longer.

4. Restart into Normal Mode. Go to Control Panel. Go to Modems and delete

them all. Go to Network applet and delete everything there. Go to Add/Remove

Programs, Windows Setup tab, Communications section, Details button and

uncheck Dial-up Networking (DUN). Click OK, etc., and restart when prompted.

5. Go back and reinstall DUN in Add/Remove Programs, click OK, etc.,

restart. Now shut down and put the modem back into the case. Restart and let

the modem reinstall. Then set up a DUN connectoid and test. I can't recall

if DUN connectoids are saved when DUN is uninstalled (I think they are), but

you should remove any that are there before setting up the new one.

--

Gary S. Terhune

MS-MVP Shell/User

http://www.grystmill.com

<dannydee@nospammm.com> wrote in message

news:klje14dm7rvp7lvnhgrnb5ee4k7d68r6oa@4ax.com...

> On Tue, 29 Apr 2008 09:02:05 -0700, "Gary S. Terhune" <none> wrote:

>

>>1. Almost certainly line quality is your original problem. Too many

>>possibilities, but a private phone tech could at least prove whether it's

>>your interior wiring or the phone company's.

>>

>

> I can test if it's my wiring in the house by running my modem to the

> main junction box on the outside of the house. It's only about 12

> feet outside the window. If that does not fix it, the phone company

> will be called.

>

>>2. On your original machine, have you tried reinstalling the modem? If so,

>>how did you do it? If not, want to try it now? I mean, what do you have to

>>lose?

>

> Yes, I want to try it now. Please tell me what to do.

> I was just looking on the Microsoft website for "Error 633".

> That is what I keep getting. It keeps bringing up a telephon.ini

> file. As soon as I switch back to the other hard drive I will look

> into that. I just copied that file from this hard drive to a floppy

> so I can compare them. Otherwise I have no idea what to do.

> I appreciate all help.

>

> To answer your ques: To reinstall the modem, to reinstall the modem,

> I went to CONTROL PANEL / MODEMS. I removed ALL of them in the list.

> Then I rebooted. This is a USR 56K Voice Faxmodem Pro (plug and

> play). When I rebooted, the modem was automatically reinstalled via

> the PnP.

> I also went to CONTROL PANEL / MODEMS. I did a ADD. install new

> modem. I let it search for the best driver. It gave me the same one

> installed by the PnP, and also gave me another one with the word

> "faxmodem" in the list. I allowed that one to install, which gave me

> TWO drivers installed.

>

> I've done both of these things at least 5 times now.

>

> Dan

April 29, 2008

Re: I can not get my modem to connect

Re: I can not get my modem to connect

One more step... If you're successful, remove the machine from Clean Boot

mode.

--

Gary S. Terhune

MS-MVP Shell/User

http://www.grystmill.com

"Gary S. Terhune" <none> wrote in message

news:OAcMI9hqIHA.1164@TK2MSFTNGP04.phx.gbl...

> Before we do that, have you seen this?

> http://www.modemsite.com/56K/duns633.asp

>

> I want you especially to follow the instructions regarding telephone.ini

> replacement. Follow instructions carefully. I also want you to replace

> Unimdm.tsp according to http://support.microsoft.com/kb/q150619/

>

> none of those helps, then a reinstall would be my next idea.

>

> 1. Set up a Clean Boot as described here

> http://grystmill.com/articles/cleanboot.htm (Ignore the reference to my

> other article on Security.)

>

> 2. Physically remove the modem if you feel qualified. Makes things a lot

> easier.

>

> 3. Boot directly into Safe Mode. Do this by repeatedly and continuously

> tapping the Ctrl or F8 key as the system cranks up, until you get a

> Startup Menu where you can choose Safe Mode. In Safe Mode, go to Device

> Manager tab on the System applet and remove ALL modems (I don't think your

> model has an "HFC enumerator" or similar device that is also installed,

> but check for that and delete it if there.) While you're there, look for

> duplications of any devices. If you find EXACT duplications, stop and post

> back here with the list. Most should be deleted, but not all. Also look

> for hardware you don't recognize and entries for hardware that used to be

> part of the system but isn't any longer.

>

> 4. Restart into Normal Mode. Go to Control Panel. Go to Modems and delete

> them all. Go to Network applet and delete everything there. Go to

> Add/Remove Programs, Windows Setup tab, Communications section, Details

> button and uncheck Dial-up Networking (DUN). Click OK, etc., and restart

> when prompted.

>

> 5. Go back and reinstall DUN in Add/Remove Programs, click OK, etc.,

> restart. Now shut down and put the modem back into the case. Restart and

> let the modem reinstall. Then set up a DUN connectoid and test. I can't

> recall if DUN connectoids are saved when DUN is uninstalled (I think they

> are), but you should remove any that are there before setting up the new

> one.

>

> --

> Gary S. Terhune

> MS-MVP Shell/User

> http://www.grystmill.com

>

> <dannydee@nospammm.com> wrote in message

> news:klje14dm7rvp7lvnhgrnb5ee4k7d68r6oa@4ax.com...

>> On Tue, 29 Apr 2008 09:02:05 -0700, "Gary S. Terhune" <none> wrote:

>>

>>>1. Almost certainly line quality is your original problem. Too many

>>>possibilities, but a private phone tech could at least prove whether it's

>>>your interior wiring or the phone company's.

>>>

>>

>> I can test if it's my wiring in the house by running my modem to the

>> main junction box on the outside of the house. It's only about 12

>> feet outside the window. If that does not fix it, the phone company

>> will be called.

>>

>>>2. On your original machine, have you tried reinstalling the modem? If

>>>so,

>>>how did you do it? If not, want to try it now? I mean, what do you have

>>>to

>>>lose?

>>

>> Yes, I want to try it now. Please tell me what to do.

>> I was just looking on the Microsoft website for "Error 633".

>> That is what I keep getting. It keeps bringing up a telephon.ini

>> file. As soon as I switch back to the other hard drive I will look

>> into that. I just copied that file from this hard drive to a floppy

>> so I can compare them. Otherwise I have no idea what to do.

>> I appreciate all help.

>>

>> To answer your ques: To reinstall the modem, to reinstall the modem,

>> I went to CONTROL PANEL / MODEMS. I removed ALL of them in the list.

>> Then I rebooted. This is a USR 56K Voice Faxmodem Pro (plug and

>> play). When I rebooted, the modem was automatically reinstalled via

>> the PnP.

>> I also went to CONTROL PANEL / MODEMS. I did a ADD. install new

>> modem. I let it search for the best driver. It gave me the same one

>> installed by the PnP, and also gave me another one with the word

>> "faxmodem" in the list. I allowed that one to install, which gave me

>> TWO drivers installed.

>>

>> I've done both of these things at least 5 times now.

>>

>> Dan

>

April 29, 2008