KB articles for printing problems missing

[Guest Jason Lucero]

Last week we were loking for a solution to a problem printing from Excel

where it would print an error page saying "IllegalOperatorSequence" and we

had requested the patch to fix it. We had not heard back and so we went to

request it again, but the KB article is not showing correctly

 

When searching for this KB article, the title shows as:

------------------------

Excel or Word cannot print multiple copies of a multipage document after you

install the .NET Framework 3.0 on a Windows Server 2003-based or Windows

XP-based computer

(948046) - Fixes an issue in which some Office applications cannot print

multiple copies of a multipage document by using a printer PCL version 6

printer. This occurs after you install the .NET Framework 3.0 on a Windows

Server 2003 or Windows XP-based computer.

http://support.microsoft.com/kb/948046/en-us

------------------------

 

However, when clicking on the link, it shows up as:

------------------------

A Word document is not printed as expected after you install the Windows

European Union Expansion Font pack in Windows Server 2003 or in Windows XP

------------------------

 

Last week we also had found a KB article having to do with a very slow print

rresponse when a network printer's UNC was longer than X characters, and have

not been able to find it again.

 

These were both on computers running WinXPsp2 and Office2003. Everything is

updated with Microsoft Updates to the most current High Priority Updates.

[Guest Jason Lucero]

RE: KB articles for printing problems missing

 

So... when searching for KB948046 it now shows the European Union package and

not the IllegalOperatorSequence. When I search for "Excel

IllegalOperatorSequence" the only result is for the same problme, but ONLY

for on Vista and Server 2008.

 

We would really like to get this patch as it is affecting one of the higher

placed employees at this client.

 

I would appreciate any info, even if it is "you posted in the wrong place,

try over there" type of message.

 

Thank you,

Jason

 

"Jason Lucero" wrote:

> Last week we were loking for a solution to a problem printing from Excel

> where it would print an error page saying "IllegalOperatorSequence" and we

> had requested the patch to fix it. We had not heard back and so we went to

> request it again, but the KB article is not showing correctly

>

> When searching for this KB article, the title shows as:

> ------------------------

> Excel or Word cannot print multiple copies of a multipage document after you

> install the .NET Framework 3.0 on a Windows Server 2003-based or Windows

> XP-based computer

> (948046) - Fixes an issue in which some Office applications cannot print

> multiple copies of a multipage document by using a printer PCL version 6

> printer. This occurs after you install the .NET Framework 3.0 on a Windows

> Server 2003 or Windows XP-based computer.

> http://support.microsoft.com/kb/948046/en-us

> ------------------------

>

> However, when clicking on the link, it shows up as:

> ------------------------

> A Word document is not printed as expected after you install the Windows

> European Union Expansion Font pack in Windows Server 2003 or in Windows XP

> ------------------------

>

> Last week we also had found a KB article having to do with a very slow print

> rresponse when a network printer's UNC was longer than X characters, and have

> not been able to find it again.

>

> These were both on computers running WinXPsp2 and Office2003. Everything is

> updated with Microsoft Updates to the most current High Priority Updates.