Cannot install Act 2011

[sonnya66]

I am trying to install a Vista compatible piece of software (Act 2011) onto my laptop. I already have Act 2007 so this is simply an upgrade routine to the latest version. When inserting the disk, autoplay begins but then I get a message that the software cannot be installed because it needs XP Service Pack 3. Obviously I can't installed XP SP3 on a Vista OS. The laptop has always been Vista so I don't know why the software has this conflict in recognising this.

 

Have also tried copying the software exe file to the laptop and running from there but all I get is a window saying Access Denied!

 

Have also checked with software info and it is definately compatible with Vista. Have tried resolving with Sage directly but getting nowhere.

 

How can I get the install to recognise that my laptop has Vista installed and not XP?

[Jelly Bean]

Hello there.

 

I have never used this software myself maybe someone else will most help for you.

 

However Try contacting there support and see if they can come up with an answer while you wait:

 

https://support.sage.co.uk/default.aspx?page=1