IPowerWeb: Dealing with frustration

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I rent one of my dedicated servers from IPower (back when they were good, mind you). But after this experience I'm thinking of switching.

 

Recently IPower decided to start charging my card an extra $12 a month. Not much, but enough to make me sit up and take notice. But conversly, I noticed my "Future Invoices" list on my billing page said my November 2008 bill would be only $25 (wtf).

 

 

Here's how the conversation went:

 

Hi,

 

I recently noticed that iPower has been charging my card more than before. In the past iPower regularly debited my card once every three months, but recently I've seen two additional smaller payments made every month since Februrary 2008. On my invoices/receipts page (which only has records from November 2007) I see you're debiting me $12 every month on top of the existing fee I pay.

 

Since my account is debited with GBP (rather than USD) and the exchange rate fluctuates a bit I cannot tell if you've reduced the main monthly rate and charge this to compensate, or just charging me more anyway.

 

Also, I notice the future payment due on the 17th of November 2008 is only $25 rather than the usual $xxxx. Can you explain this too?

 

Thanks

 

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Hello,

 

Thank you for contacting Support.

 

We apologize for any inconvenience this has caused you. I have checked your account and noticed that we have charged your credit card for the amount $12.00 for ‘Windows OS for Dedicatedon’ on April, 17, 2008. However, the next due date for your hosting plan ‘Dedicated User’ is due on August, 17, 2008.

You can view billing status of your account through the link: http://members.ipower.com/member/BillingConsole/billingConsole.bml .

 

If you have any further questions, please update the ticket with more information so that we can assist you further.

 

Sincerely,

 

Mario Rogers

Customer Support

 

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I haven't been charged $12 monthly before, if this is a case of iPower over-charging me I will file a chargeback with my bank. I need to know *why* iPower has started charging me monthly.

 

I also want to know why the November 2008 payment is only $25.

 

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Hello,

 

Thank you for following up with us.

 

We apologize for any inconvenience this has caused you. I have checked your account and noticed that we have charged your credit card for the amount $12.00 for ‘Windows OS for Dedicated’ on April, 17, 2008 and $xxx.00 for ‘Dedicated User’ on February, 17, 2008. If you do not want ‘Windows OS for Dedicated’ product, we can cancel it. Once this product gets canceled, your credit card will not be charged further for this product. Could you please forward us with the exact URL of the page where it shows the next payment is due for the amount $25?

 

Please reply to this e-mail with the requested information, so that we can assist you further.

 

Sincerely,

 

Mario Rogers

Customer Support

 

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I'm afraid you haven't provided the required information.

 

I asked *why* I'm now paying more per month than before. And *why* the November fee is only $25 rather than $xxx.

 

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Hello,

 

Thank you for following up with us.

 

We apologize for any inconvenience this has caused you. I have checked your account and noticed that we have charged your credit card for the amount $147.00 for ‘Dedicated User’ on November 11, 2007. Could you please get back to us with the credit card statement stating that we have charged your credit card only for the amount $25?

 

If you have any further questions, please update the Support Console.

 

Sincerely,

 

Mario Rogers

Customer Support

 

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I swear I'm not making this up. Is "Mario Rogers" a robot or script or something?

 

Morerather, how can I get redress for this? International phone calls are expensive.

 

 

 

 

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