Guest Tom R Posted May 7, 2008 Posted May 7, 2008 All of a sudden today one of our 2003 servers has a problem. When trying to open documents (Word and Excel), it prompts to do a file conversion. Wants to know what "Encoding" to use to make the document readable. It appears all across this server, but does not appear to be a problem on other servers I checked. I have started a full backup (probably too late), and plan to run scandisk after the backup completes. Any ideas?
Guest Ace Fekay [MVP] Posted May 7, 2008 Posted May 7, 2008 Re: Files corrupted / will not open In news:eisFa0IsIHA.4716@TK2MSFTNGP06.phx.gbl, Tom R <fsbktom@hotmail.com> typed: > All of a sudden today one of our 2003 servers has a problem. When > trying to open documents (Word and Excel), it prompts to do a file > conversion. Wants to know what "Encoding" to use to make the > document readable. > It appears all across this server, but does not appear to be a > problem on other servers I checked. > > I have started a full backup (probably too late), and plan to run > scandisk after the backup completes. > > Any ideas? 1. Was anything changed on this server? Anything new installed? 2. Regional language change, installed Mac services, an update to an app? Update to the server? 3. What apps are installed on the server (Exchange, SQL, etc)? 4. Are there any errors in the event logs? (If so, post the EventID# and Source) 5. What version of Office? 6. What versions are the files? 7. Can Wordpad open any of the Word files? The following is the only thing I can find on this issue. Implies a corrupt drive. http://en.allexperts.com/q/Microsoft-Word-1058/encoding-error-1.htm -- Regards, Ace This posting is provided "AS-IS" with no warranties or guarantees and confers no rights. Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSE+I, MCT, MVP Microsoft MVP - Directory Services Microsoft Certified Trainer For urgent issues, you may want to contact Microsoft PSS directly. Please check http://support.microsoft.com for regional support phone numbers. Infinite Diversities in Infinite Combinations
Guest Tom R Posted May 8, 2008 Posted May 8, 2008 Re: Files corrupted / will not open See response imbedded: "Ace Fekay [MVP]" <PleaseAskMe@SomeDomain.com> wrote in message news:OpdwDdJsIHA.552@TK2MSFTNGP06.phx.gbl... > In news:eisFa0IsIHA.4716@TK2MSFTNGP06.phx.gbl, > Tom R <fsbktom@hotmail.com> typed: >> All of a sudden today one of our 2003 servers has a problem. When >> trying to open documents (Word and Excel), it prompts to do a file >> conversion. Wants to know what "Encoding" to use to make the >> document readable. >> It appears all across this server, but does not appear to be a >> problem on other servers I checked. >> >> I have started a full backup (probably too late), and plan to run >> scandisk after the backup completes. >> >> Any ideas? > > 1. Was anything changed on this server? Anything new installed? nothing new installed > 2. Regional language change, installed Mac services, an update to an app? > Update to the server? no updates that I can think of. Just a normal day > 3. What apps are installed on the server (Exchange, SQL, etc)? no special apps. it's a file server > 4. Are there any errors in the event logs? (If so, post the EventID# and > Source) no events in the event log > 5. What version of Office? Office 2003 > 6. What versions are the files? Don't see a version. Update date on the file is over 3 years ago. It's been viewed often since then, but no changes to it. > 7. Can Wordpad open any of the Word files? Wordpad also see corruption. > > The following is the only thing I can find on this issue. Implies a > corrupt drive. > http://en.allexperts.com/q/Microsoft-Word-1058/encoding-error-1.htm > > -- > Regards, > Ace > > This posting is provided "AS-IS" with no warranties or guarantees and > confers no rights. > > Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSE+I, MCT, > MVP Microsoft MVP - Directory Services > Microsoft Certified Trainer > > For urgent issues, you may want to contact Microsoft PSS directly. Please > check http://support.microsoft.com for regional support phone numbers. > > Infinite Diversities in Infinite Combinations >
Guest Ace Fekay [MVP] Posted May 8, 2008 Posted May 8, 2008 Re: Files corrupted / will not open In news:eLg16$JsIHA.4840@TK2MSFTNGP05.phx.gbl, Tom R <fsbktom@hotmail.com> typed: > See response imbedded: > > 1. Was anything changed on this server? Anything new installed? > nothing new installed > > 2. Regional language change, installed Mac services, an update to > > an app? Update to the server? no updates that I can think of. Just > > a normal day 3. What apps are installed on the server (Exchange, SQL, > > etc)? > no special apps. it's a file server > > 4. Are there any errors in the event logs? (If so, post the > > EventID# and Source) no events in the event log > > 5. What version of Office? > Office 2003 > > 6. What versions are the files? > Don't see a version. Update date on the file is over 3 years ago. It's > been viewed often since then, but no changes to it. > > 7. Can Wordpad open any of the Word files? > Wordpad also see corruption. > > > > The following is the only thing I can find on this issue. Implies a > > corrupt drive. > > http://en.allexperts.com/q/Microsoft-Word-1058/encoding-error-1.htm So I believe it comes back to a possible corrupt drive or controller. If so, you can usually find telltale signs such as ATAPI errors in the System log. What type and brand of server? What type of drive and controller does it have? IDE? SCSI? RAID? If the subsystem is a PERC or similar type of controller, you may not see the errors in the logs and would have to rely on the hardware manufacturer's utility, such as if it is a Dell server, they have their Dell Open Manager to view status and perform other functions. They are downloadable for free from the manuf. However this is specuations since I do not know your setup. Is it just one or two files, or is it EVERYTHING in the shared folder(s)? Is this just happening when accessing the file(s) through the share? Can you open the files locally (from the console)? If the file(s) are that old, I would imagine you have a good backup? Ace
Guest Alan Posted May 9, 2008 Posted May 9, 2008 Re: Files corrupted / will not open On May 8, 5:56 am, "Tom R" <fsbk...@hotmail.com> wrote: > All of a sudden today one of our 2003 servers has a problem. When trying to > open documents (Word andExcel), it prompts to do a file conversion. Wants > to know what "Encoding" to use to make the document readable. > > It appears all across this server, but does not appear to be a problem on > other servers I checked. > > I have started a full backup (probably too late), and plan to run scandisk > after the backup completes. > > Any ideas? Hi, If the files are really damaged, you may have to repair them. For the excel files, if necessary, I think you can try a utility called Advanced Excel Repair to repair them. It works rather well for my corrupt Excel xls files. Its web address is http://www.datanumen.com/aer/ Hope this helps. Alan
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