Unable to install WinXP SP3 because of KB925877

[Guest bch]

Hi,

When I tried to install XP SP3, I got an error message: "Service Pack 3

Setup has been canceled because XP SP3 cannot be installed over RDP 6.0 MUI

PACK (Update for Windows XP (KB925877)). Before you can continue, you must

uninstall KB925877." Then I tried to uninstall KB925877 from Add or Remove

Programs, but couldn't find it from the list. Please help me how to

uninstall KB925877.

Thanks!

[Guest Nepatsfan]

Re: Unable to install WinXP SP3 because of KB925877

 

"bch" <beechon52@gmail.com> wrote in message

news:u6DbY2IsIHA.6096@TK2MSFTNGP06.phx.gbl...

> Hi,

> When I tried to install XP SP3, I got an error message: "Service Pack 3 Setup

> has been canceled because XP SP3 cannot be installed over RDP 6.0 MUI PACK

> (Update for Windows XP (KB925877)). Before you can continue, you must

> uninstall KB925877." Then I tried to uninstall KB925877 from Add or Remove

> Programs, but couldn't find it from the list. Please help me how to uninstall

> KB925877.

> Thanks!

>

 

 

Did you have the "Show updates" box checked at the top of Add or Remove

Programs?

 

An alternative you could try would be to locate this folder,

 

C:\WINDOWS\$NtUninstallKB925877$

 

It's a hidden folder, so you may have to go to Control Panel -> Folder Options

and make changes on the View page to show hidden files and folders.

 

Within that folder you should find a folder named spuninst. Open it and double

click on spuninst.exe. This should start the uninstall process for this update.

 

Good luck

 

Nepatsfan

[Guest bch]

Re: Unable to install WinXP SP3 because of KB925877

 

Many Thanks!

 

"Nepatsfan" <nepatsfan@SBXXXIX.com> дÈëÏûÏ¢ÐÂÎÅ:%238rkkMJsIHA.524@TK2MSFTNGP05.phx.gbl...

> "bch" <beechon52@gmail.com> wrote in message

> news:u6DbY2IsIHA.6096@TK2MSFTNGP06.phx.gbl...

>> Hi,

>> When I tried to install XP SP3, I got an error message: "Service Pack 3

>> Setup has been canceled because XP SP3 cannot be installed over RDP 6.0

>> MUI PACK (Update for Windows XP (KB925877)). Before you can continue, you

>> must uninstall KB925877." Then I tried to uninstall KB925877 from Add or

>> Remove Programs, but couldn't find it from the list. Please help me how

>> to uninstall KB925877.

>> Thanks!

>>

>

>

> Did you have the "Show updates" box checked at the top of Add or Remove

> Programs?

>

> An alternative you could try would be to locate this folder,

>

> C:\WINDOWS\$NtUninstallKB925877$

>

> It's a hidden folder, so you may have to go to Control Panel -> Folder

> Options and make changes on the View page to show hidden files and

> folders.

>

> Within that folder you should find a folder named spuninst. Open it and

> double click on spuninst.exe. This should start the uninstall process for

> this update.

>

> Good luck

>

> Nepatsfan

>

>

>

>

>

>

>

[Guest Nepatsfan]

Re: Unable to install WinXP SP3 because of KB925877

 

You're welcome.

 

Nepatsfan

 

"bch" <beechon@hotmail.com> wrote in message

news:%23pmaULPsIHA.3780@TK2MSFTNGP03.phx.gbl...

> Many Thanks!

>

> "Nepatsfan" <nepatsfan@SBXXXIX.com>

> дÈëÏûÏ¢ÐÂÎÅ:%238rkkMJsIHA.524@TK2MSFTNGP05.phx.gbl...

>> "bch" <beechon52@gmail.com> wrote in message

>> news:u6DbY2IsIHA.6096@TK2MSFTNGP06.phx.gbl...

>>> Hi,

>>> When I tried to install XP SP3, I got an error message: "Service Pack 3

>>> Setup has been canceled because XP SP3 cannot be installed over RDP 6.0 MUI

>>> PACK (Update for Windows XP (KB925877)). Before you can continue, you must

>>> uninstall KB925877." Then I tried to uninstall KB925877 from Add or Remove

>>> Programs, but couldn't find it from the list. Please help me how to

>>> uninstall KB925877.

>>> Thanks!

>>>

>>

>>

>> Did you have the "Show updates" box checked at the top of Add or Remove

>> Programs?

>>

>> An alternative you could try would be to locate this folder,

>>

>> C:\WINDOWS\$NtUninstallKB925877$

>>

>> It's a hidden folder, so you may have to go to Control Panel -> Folder

>> Options and make changes on the View page to show hidden files and folders.

>>

>> Within that folder you should find a folder named spuninst. Open it and

>> double click on spuninst.exe. This should start the uninstall process for

>> this update.

>>

>> Good luck

>>

>> Nepatsfan

>>

>>

>>

>>

>>

>>

>>

>

>

[Guest Robert Premuž]

RE: Unable to install WinXP SP3 because of KB925877

 

I also had the "XP SP3 cannot be installed over RDP 6.0 MUI Pack"

problem on a fully patched MS Windows XP Professional with SP2.

 

The problem is mentioned on http://support.microsoft.com/kb/949388/

and the page suggests uninstalling KB925877 in Add or Remove Programs.

 

I found the update in the Add or Remove Programs applet (below

"Windows XP - Software Updates") and removed it. (BTW, finding such an

update in the Add or Remove Programs is a difficult task as you have

to search visually for "KB925877" in the list of hundred of updates as

the applet does not have a search box). Also I restarted Windows XP.

After that the SP3 installation reported the error again.

 

It seems the KB925877 was not removed successfully because

C:\WINDOWS\$NtUninstallKB925877$

was removed earlier on that Windows.

 

The problem may be resolved in the following way:

1. In the System Registry remove the following keys:

HKLM\SOFTWARE\Microsoft\Updates\Windows XP\SP3\KB925877

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB925877

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\HotFix\KB925877

 

2. Install the KB925877 - you can get it by visiting

http://support.microsoft.com/kb/925877

 

3. Uninstall the KB925877 by running

C:\WINDOWS\$NtUninstallKB925877$\spuninst\spuninst.exe

 

Now you can install Windows XP SP3.

 

I'm not sure if the step #1 alone would do the trick (I haven't try

that). Maybe you would be able to install SP3 but another problem

would appear later in Windows.

 

Off topic:

 

The RDP 6.0 MUI Pack (KB925877) was installed using the MS

Windows Server Update Services (WSUS) ver. 3.0, which says that the

KB925877 update does not support removal, i.e. you cannot select the

"Approved for Removal" option for that update.

 

-- rpr.

[Guest SGri]

RE: Unable to install WinXP SP3 because of KB925877

 

When I tried to uninstall KB925877, I got a very long list of programs that

it reports would be affected by removing the KB. Can I ignore that list?

 

"Robert Premuž" wrote:

> I also had the "XP SP3 cannot be installed over RDP 6.0 MUI Pack"

> problem on a fully patched MS Windows XP Professional with SP2.

>

> The problem is mentioned on http://support.microsoft.com/kb/949388/

> and the page suggests uninstalling KB925877 in Add or Remove Programs.

>

> I found the update in the Add or Remove Programs applet (below

> "Windows XP - Software Updates") and removed it. (BTW, finding such an

> update in the Add or Remove Programs is a difficult task as you have

> to search visually for "KB925877" in the list of hundred of updates as

> the applet does not have a search box). Also I restarted Windows XP.

> After that the SP3 installation reported the error again.

>

> It seems the KB925877 was not removed successfully because

> C:\WINDOWS\$NtUninstallKB925877$

> was removed earlier on that Windows.

>

> The problem may be resolved in the following way:

> 1. In the System Registry remove the following keys:

> HKLM\SOFTWARE\Microsoft\Updates\Windows XP\SP3\KB925877

> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB925877

> HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\HotFix\KB925877

>

> 2. Install the KB925877 - you can get it by visiting

> http://support.microsoft.com/kb/925877

>

> 3. Uninstall the KB925877 by running

> C:\WINDOWS\$NtUninstallKB925877$\spuninst\spuninst.exe

>

> Now you can install Windows XP SP3.

>

> I'm not sure if the step #1 alone would do the trick (I haven't try

> that). Maybe you would be able to install SP3 but another problem

> would appear later in Windows.

>

> Off topic:

>

> The RDP 6.0 MUI Pack (KB925877) was installed using the MS

> Windows Server Update Services (WSUS) ver. 3.0, which says that the

> KB925877 update does not support removal, i.e. you cannot select the

> "Approved for Removal" option for that update.

>

> -- rpr.