Hi

[phildux]

hi new to this excellent website which i came across whilst trying to sort out a problem i have. i am in Bradford West Yorkshire and my computer knowledge is nil, and i hope somebody can help me out or point me in the right direction. i am having a problem with my home broadband. Telphone provider is BT and ISP is AOL. 2 weeks ago my broadband stop working out of the blue. after speaking to AOL and BT who just kept blaming each other it was decided that my Netgear Router had packed up and AOL agreed to send out a new one. New D-Link router, cables and filters arrived plugged it in to set it up and low and behold having the same problem can not get onto the internet. with both the phone and router plugged into the filter then the socket our home phone becomes engaged, unplug the router from the filter and we get a dialing tone on the phone. BT are saying this is not there problem as the phone works without the router plugged and AOL keep saying it is a BT problem. has anybody else expericanced this sort of problem and how was it resolved.

Kind Regards

Phil

[Jelly Bean]

Hey there.

 

Yes my router broke a few weeks ago.

 

 

Ok firstly is the filter plugged directly into the phone line socket on the wall?

 

Have you tried a diffrent filter.

 

Have you installed the new router from disk?

 

Have you run windows network setup wizard.

[phildux]

hi there filter is plugged into the phone socket, brand new d-link filter, not installed to router via the disk. when both the phone and router are plugged into the filter the phone line becomes engaged, but if i remoive the router cable from the filter all is ok

[RandyL]

phil this should be in the network section. If you don't see your thread here it's because we moved it to Networking.

 

Good luck;

RandyL