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Guest Ursula
Posted

Hi,

And if this is possible, would i be able to use my laptop to

scan a friends and remove using nod32 a virus called virus heat 4.4

 

Thanks

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Guest Big Al
Posted

Re: Linking 2 laptops

 

Ursula wrote:

> Hi,

> And if this is possible, would i be able to use my laptop to

> scan a friends and remove using nod32 a virus called virus heat 4.4

>

> Thanks

If he has a virus, and you connect, you can possibly infect your own.

I'd put nod32 on a thumb drive and install it.

Linking a pc to an infected pc is about the last think I would do.

Guest Malke
Posted

Re: Linking 2 laptops

 

Ursula wrote:

> Hi,

> And if this is possible, would i be able to use my laptop to

> scan a friends and remove using nod32 a virus called virus heat 4.4

 

Do not attempt to clean your friend's computer from yours. Instead, either

follow the general malware removal steps below or have him/her take the

machine to a professional computer repair shop. If you want to try fixing

your friend's computer yourself and feel your computer skills are up to the

task (and I say that not to offend you in any way since I have no idea of

your Mad Skilz) then get all the tools/updates from your clean machine and

put them on a USB thumb drive or burn to CD-R to take to the target

computer.

 

Go through these general malware removal steps systematically -

http://www.elephantboycomputers.com/page2.html#Removing_Malware

 

Include scanning with David Lipman's Multi_AV and follow instructions to do

all scans in Safe Mode. Please see the special Notes regarding using

Multi_AV in Vista.

 

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions

http://tinyurl.com/yoeru3 - download link and more instructions

 

You can also check to see if there are targeted removal steps for your

malware here:

Bleeping Computer removal how-to's -

http://www.bleepingcomputer.com/forums/forum55.html

 

When all else fails, get guided help. Choose one of the specialty forums

listed at the first link. Register and read its posting FAQ. You will

generally be asked to:

 

1. Download and execute HiJack This! (HJT) -

http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe

 

2. Disable Notepad's word wrap - In Notepad.exe; Format --> uncheck; "Word

wrap"

 

3. Download/run Deckard's System Scanner -

http://www.techsupportforum.com/sectools/Deckard/dss.exe

 

4. Save the scan results (Main.txt and Extra.txt)

 

5. And then post the contents of Main.txt and Extra.txt in your post at the

forum you chose. DO NOT POST LOGS IN THE MS NEWSGROUPS.

 

Standard disclaimer: I can't see and test your computer myself, so these are

just suggestions based on many years of being a professional computer tech;

suggestions based on what you've written. You should not take my

suggestions as a definitive diagnosis. If you can't do the work yourself

(and there is no shame in admitting this isn't your cup of tea), take the

machine to a professional computer repair shop (not your local equivalent

of BigComputerStore/GeekSquad). Please be aware that not all local shops

are skilled at removing malware and even if they are, your computer may be

so infested that Windows will need to be clean-installed. If possible, have

all your data backed up before you take the machine into a shop.

 

Malke

--

MS-MVP

Elephant Boy Computers

http://www.elephantboycomputers.com

Don't Panic!


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