Windows Explorer has encountered a problem and needs to close

[Guest Charlie Bress]

The OS is XP Pro. There are two user accounts: me and she.

 

The problem: when she tries to access a picture that was just sent to "my

pictures" or one on her desk top the following message pops up.

 

"Windows Explorer has encountered a problem and needs to close" and the

system hangs. Process explorer shows that "my pictures is not responding.

 

Looking at the details has:

AppName explorer.exe

ModVer 5.1.2600.3119

AppVer 6.0.2900.3156

Offset 0012a5b

ModName kernel32.dll

 

But if I log on to my account and go to "my computer" and approach the same

file via "docs & settings" and onward to her "my pictures folder", then the

jpg picture file opens with no difficulty at all.

 

What is going on here?

Charlie

[Guest devil_himself]

Re: Windows Explorer has encountered a problem and needs to close

 

On May 14, 5:10 pm, "Charlie Bress" <l...@thirdbase.com> wrote:

> The OS is XP Pro. There are two user accounts: me and she.

>

> The problem: when she tries to access a picture that was just sent to "my

> pictures" or one on her desk top the following message pops up.

>

> "Windows Explorer has encountered a problem and needs to close" and the

> system hangs. Process explorer shows that "my pictures is not responding.

>

> Looking at the details has:

> AppName explorer.exe

> ModVer 5.1.2600.3119

> AppVer 6.0.2900.3156

> Offset 0012a5b

> ModName kernel32.dll

>

> But if I log on to my account and go to "my computer" and approach the same

> file via "docs & settings" and onward to her "my pictures folder", then the

> jpg picture file opens with no difficulty at all.

>

> What is going on here?

> Charlie

 

Click Start, click Run, type eventvwr.msc in the Open box, and then

press Enter.

Click the Application category.

 

Look For Recent Errors > Double Click on them > Another Windows Will

open > On the Right Side use the Double Notepad icon to copy the error

paste them here