E-mail username & p/w had to be reentered after XP SP3 installed

May 14, 2008

Last night I installed XP Service Pack 3 (SP3).

But when I launched Outlook Express I got an error message (within a dialog

box) when OE tried to connect to my mail server.

The message said, "Please enter your user name and password for the

following server: pop.west.cox.net".

Note: This is the common error you get whenever your password or user name

is incorrect in the SERVER tab for your e-mail account properties.

I reentered the exact same "User Name" and "Password" that was already in

the two edit boxes for this dialog box. After that I could read e-mail OK.

Please note that this little anomaly seems to be ISP dependent.

I have two ISPs and I therefore use two POP servers with Outlook Express.

I had no problem with "pop.att.yahoo.com".

The aforementioned problem ONLY existed with "pop.west.cox.net".

The first server is for AT&T (formerly SBC Global). The second server is for

ISP COX Communications.

My residence: Southern California

Has anyone else, who uses Outlook Express or Outlook, had to reenter their

e-mail user name & password after installing SP3?

May 14, 2008

Re: E-mail username & p/w had to be reentered after XP SP3 installed

[Crosspost to OE General]

First I've heard of this.

What anti-virus application or security suite is installed? What

anti-spyware applications (other than Defender)? What third-party firewall

(if any)? Were any of them running when you installed SP3?

Is your anti-virus application configured to scan incoming/outgoing mail?

OE-specific newsgroup:

http://news://msnews.microsoft.com/microsoft.public.outlookexpress.general

==

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

Michael T. wrote:

> Last night I installed XP Service Pack 3 (SP3).

>

> But when I launched Outlook Express I got an error message (within a

> dialog

> box) when OE tried to connect to my mail server.

>

> The message said, "Please enter your user name and password for the

> following server: pop.west.cox.net".

>

> Note: This is the common error you get whenever your password or user name

> is incorrect in the SERVER tab for your e-mail account properties.

>

> I reentered the exact same "User Name" and "Password" that was already in

> the two edit boxes for this dialog box. After that I could read e-mail OK.

>

> Please note that this little anomaly seems to be ISP dependent.

>

> I have two ISPs and I therefore use two POP servers with Outlook Express.

>

> I had no problem with "pop.att.yahoo.com".

> The aforementioned problem ONLY existed with "pop.west.cox.net".

>

> The first server is for AT&T (formerly SBC Global). The second server is

> for

> ISP COX Communications.

>

> My residence: Southern California

>

> Has anyone else, who uses Outlook Express or Outlook, had to reenter their

> e-mail user name & password after installing SP3?

May 14, 2008

Re: E-mail username & p/w had to be reentered after XP SP3 installed

The following were active when SP3 was installed.

Anti-virus

-------------

AT&T customers have free access to install what is called "Norton Security

Online". Having previously used NIS 2007, it appears to be the exact same

application in look and feel - rebranded . So I would caution against

assuming it might be this 'special' version of NIS for AT&T customers. I

suppose there is a chance this could be the problem (or cause). But I would

be anxious to hear if anyone else sees this issue and what their answers are

to your questions.

Note: My NIS is configured to scan incoming/outgoing mail?

3rd Party Firewall

------------------------

Same as above. Namely, Norton Security Online, ver. 10.2.0.30 for ATT Yahoo!

Anti-spyware

------------------

ONLY Windows Defender

Comment

--------------

What is intriguing is why I only had to reenter my username and password for

the POP server "pop.west.cox.net" - and NOT for POP server

"pop.att.yahoo.com".

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

news:e9DltmftIHA.1220@TK2MSFTNGP04.phx.gbl...

> [Crosspost to OE General]

>

> First I've heard of this.

>

> What anti-virus application or security suite is installed? What

> anti-spyware applications (other than Defender)? What third-party

> firewall (if any)? Were any of them running when you installed SP3?

>

> Is your anti-virus application configured to scan incoming/outgoing mail?

>

> OE-specific newsgroup:

> http://news://msnews.microsoft.com/microsoft.public.outlookexpress.general

> ==

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>

May 14, 2008

Re: E-mail username & p/w had to be reentered after XP SP3 installed

The fact that these Norton applications were running when SP3 was installed

/may/ be related to this behavior.

WinXP SP3 - Read all prerequisites for a successful installation

http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

Steps to take before you install WinXP SP3

http://support.microsoft.com/kb/950717

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

Michael T. wrote:

> The following were active when SP3 was installed.

>

> Anti-virus

> -------------

> AT&T customers have free access to install what is called "Norton Security

> Online". Having previously used NIS 2007, it appears to be the exact same

> application in look and feel - rebranded . So I would caution against

> assuming it might be this 'special' version of NIS for AT&T customers. I

> suppose there is a chance this could be the problem (or cause). But I

> would

> be anxious to hear if anyone else sees this issue and what their answers

> are

> to your questions.

> Note: My NIS is configured to scan incoming/outgoing mail?

>

> 3rd Party Firewall

> ------------------------

> Same as above. Namely, Norton Security Online, ver. 10.2.0.30 for ATT

> Yahoo!

>

> Anti-spyware

> ------------------

> ONLY Windows Defender

>

> Comment

> --------------

> What is intriguing is why I only had to reenter my username and password

> for

> the POP server "pop.west.cox.net" - and NOT for POP server

> "pop.att.yahoo.com".

>

> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

> news:e9DltmftIHA.1220@TK2MSFTNGP04.phx.gbl...

>> [Crosspost to OE General]

>>

>> First I've heard of this.

>>

>> What anti-virus application or security suite is installed? What

>> anti-spyware applications (other than Defender)? What third-party

>> firewall (if any)? Were any of them running when you installed SP3?

>>

>> Is your anti-virus application configured to scan incoming/outgoing mail?

>>

>> OE-specific newsgroup:

>> http://news://msnews.microsoft.com/microsoft.public.outlookexpress.general

>> ==

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

May 15, 2008

Re: E-mail username & p/w had to be reentered after XP SP3 installed

Thank you for the links. As a retired software developer I totally agree

that it is 'usually' a good idea to disable your antivirus program before

installing (or upgrading) new software. I used to be somewhat of an

InstallShield expert.

However here's the latest.

Before I had a chance to read your post, I did a test. Namely, with the same

anti-virus and firewall active (or running) I did the same SP3 install on a

second computer (my laptop).

What I discovered is that I was able to access both e-mail servers just

fine.

So either COX Communications fixed a problem with their server in that last

24 hours or something went wrong with the steps I used to upgrade to SP3

which may have been my fault.

Oh well, at least both my desktop and laptop seem to be receiving and

sending e-mail with Outlook Express error free.

Michael

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

news:eyC0X5gtIHA.4772@TK2MSFTNGP03.phx.gbl...

> The fact that these Norton applications were running when SP3 was

> installed /may/ be related to this behavior.

>

> WinXP SP3 - Read all prerequisites for a successful installation

> http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

>

> Steps to take before you install WinXP SP3

> http://support.microsoft.com/kb/950717

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

> Michael T. wrote:

>> The following were active when SP3 was installed.

>>

>> Anti-virus

>> -------------

>> AT&T customers have free access to install what is called "Norton

>> Security

>> Online". Having previously used NIS 2007, it appears to be the exact same

>> application in look and feel - rebranded . So I would caution against

>> assuming it might be this 'special' version of NIS for AT&T customers. I

>> suppose there is a chance this could be the problem (or cause). But I

>> would

>> be anxious to hear if anyone else sees this issue and what their answers

>> are

>> to your questions.

>> Note: My NIS is configured to scan incoming/outgoing mail?

>>

>> 3rd Party Firewall

>> ------------------------

>> Same as above. Namely, Norton Security Online, ver. 10.2.0.30 for ATT

>> Yahoo!

>>

>> Anti-spyware

>> ------------------

>> ONLY Windows Defender

>>

>> Comment

>> --------------

>> What is intriguing is why I only had to reenter my username and password

>> for

>> the POP server "pop.west.cox.net" - and NOT for POP server

>> "pop.att.yahoo.com".

>>

>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

>> news:e9DltmftIHA.1220@TK2MSFTNGP04.phx.gbl...

>>> [Crosspost to OE General]

>>>

>>> First I've heard of this.

>>>

>>> What anti-virus application or security suite is installed? What

>>> anti-spyware applications (other than Defender)? What third-party

>>> firewall (if any)? Were any of them running when you installed SP3?

>>>

>>> Is your anti-virus application configured to scan incoming/outgoing

>>> mail?

>>>

>>> OE-specific newsgroup:

>>> http://news://msnews.microsoft.com/microsoft.public.outlookexpress.general

>>> ==

>>> ~Robear Dyer (PA Bear)

>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>

May 15, 2008

Re: E-mail username & p/w had to be reentered after XP SP3 installed

On Wed, 14 May 2008 12:17:54 -0700, "Michael T."

<anonymous@sbcglobal.net> wrote:

>Last night I installed XP Service Pack 3 (SP3).

>

>But when I launched Outlook Express I got an error message (within a dialog

>box) when OE tried to connect to my mail server.

>

>The message said, "Please enter your user name and password for the

>following server: pop.west.cox.net".

>

>Note: This is the common error you get whenever your password or user name

>is incorrect in the SERVER tab for your e-mail account properties.

>

>I reentered the exact same "User Name" and "Password" that was already in

>the two edit boxes for this dialog box. After that I could read e-mail OK.

>

>Please note that this little anomaly seems to be ISP dependent.

>

>I have two ISPs and I therefore use two POP servers with Outlook Express.

>

>I had no problem with "pop.att.yahoo.com".

>The aforementioned problem ONLY existed with "pop.west.cox.net".

>

>The first server is for AT&T (formerly SBC Global). The second server is for

>ISP COX Communications.

>

>My residence: Southern California

>

>Has anyone else, who uses Outlook Express or Outlook, had to reenter their

>e-mail user name & password after installing SP3?

>

Do you OE or OUTLOOK in the group's title? NO.

Ask elsewhere

May 15, 2008

Re: E-mail username & p/w had to be reentered after XP SP3 installed

Thank you for the links. As a retired software developer I totally agree

that it is 'usually' a good idea to disable your antivirus program before

installing (or upgrading) new software. I used to be somewhat of an

InstallShield expert.

However here's the latest.

Before I had a chance to read your post, I did a test. Namely, with the same

anti-virus and firewall active (or running) I did the same SP3 install on a

second computer (my laptop).

What I discovered is that I was able to access both e-mail servers just

fine.

So either COX Communications fixed a problem with their server in that last

24 hours or something went wrong with the steps I used to upgrade to SP3

which may have been my fault.

Oh well, at least both my desktop and laptop seem to be receiving and

sending e-mail with Outlook Express error free.

Michael

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

news:eyC0X5gtIHA.4772@TK2MSFTNGP03.phx.gbl...

> The fact that these Norton applications were running when SP3 was

> installed /may/ be related to this behavior.

>

> WinXP SP3 - Read all prerequisites for a successful installation

> http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

>

> Steps to take before you install WinXP SP3

> http://support.microsoft.com/kb/950717

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

> Michael T. wrote:

>> The following were active when SP3 was installed.

>>

>> Anti-virus

>> -------------

>> AT&T customers have free access to install what is called "Norton

>> Security

>> Online". Having previously used NIS 2007, it appears to be the exact same

>> application in look and feel - rebranded . So I would caution against

>> assuming it might be this 'special' version of NIS for AT&T customers. I

>> suppose there is a chance this could be the problem (or cause). But I

>> would

>> be anxious to hear if anyone else sees this issue and what their answers

>> are

>> to your questions.

>> Note: My NIS is configured to scan incoming/outgoing mail?

>>

>> 3rd Party Firewall

>> ------------------------

>> Same as above. Namely, Norton Security Online, ver. 10.2.0.30 for ATT

>> Yahoo!

>>

>> Anti-spyware

>> ------------------

>> ONLY Windows Defender

>>

>> Comment

>> --------------

>> What is intriguing is why I only had to reenter my username and password

>> for

>> the POP server "pop.west.cox.net" - and NOT for POP server

>> "pop.att.yahoo.com".

>>

>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

>> news:e9DltmftIHA.1220@TK2MSFTNGP04.phx.gbl...

>>> [Crosspost to OE General]

>>>

>>> First I've heard of this.

>>>

>>> What anti-virus application or security suite is installed? What

>>> anti-spyware applications (other than Defender)? What third-party

>>> firewall (if any)? Were any of them running when you installed SP3?

>>>

>>> Is your anti-virus application configured to scan incoming/outgoing

>>> mail?

>>>

>>> OE-specific newsgroup:

>>> http://news://msnews.microsoft.com/microsoft.public.outlookexpress.general

>>> ==

>>> ~Robear Dyer (PA Bear)

>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>

May 15, 2008

Re: E-mail username & p/w had to be reentered after XP SP3 installed

Sorry for the duplicate posts. I was getting an error message (that one of

the two newsgroups was unrecognizable), so I sent in again.

May 15, 2008

Re: E-mail username & p/w had to be reentered after XP SP3 installed

Is the identity on the first machine named Main Identity but not on the

second machine (File | Identities | Manage identities)?

Michael T. wrote:

> Thank you for the links. As a retired software developer I totally agree

> that it is 'usually' a good idea to disable your antivirus program before

> installing (or upgrading) new software. I used to be somewhat of an

> InstallShield expert.

>

> However here's the latest.

>

> Before I had a chance to read your post, I did a test. Namely, with the

> same

> anti-virus and firewall active (or running) I did the same SP3 install on

> a

> second computer (my laptop).

>

> What I discovered is that I was able to access both e-mail servers just

> fine.

>

> So either COX Communications fixed a problem with their server in that

> last

> 24 hours or something went wrong with the steps I used to upgrade to SP3

> which may have been my fault.

>

> Oh well, at least both my desktop and laptop seem to be receiving and

> sending e-mail with Outlook Express error free.

>

> Michael

>

> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

> news:eyC0X5gtIHA.4772@TK2MSFTNGP03.phx.gbl...

>> The fact that these Norton applications were running when SP3 was

>> installed /may/ be related to this behavior.

>>

>> WinXP SP3 - Read all prerequisites for a successful installation

>> http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

>>

>> Steps to take before you install WinXP SP3

>> http://support.microsoft.com/kb/950717

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>> AumHa VSOP & Admin http://aumha.net

>> DTS-L http://dts-l.net/

>>

>> Michael T. wrote:

>>> The following were active when SP3 was installed.

>>>

>>> Anti-virus

>>> -------------

>>> AT&T customers have free access to install what is called "Norton

>>> Security

>>> Online". Having previously used NIS 2007, it appears to be the exact

>>> same

>>> application in look and feel - rebranded . So I would caution against

>>> assuming it might be this 'special' version of NIS for AT&T customers. I

>>> suppose there is a chance this could be the problem (or cause). But I

>>> would

>>> be anxious to hear if anyone else sees this issue and what their answers

>>> are

>>> to your questions.

>>> Note: My NIS is configured to scan incoming/outgoing mail?

>>>

>>> 3rd Party Firewall

>>> ------------------------

>>> Same as above. Namely, Norton Security Online, ver. 10.2.0.30 for ATT

>>> Yahoo!

>>>

>>> Anti-spyware

>>> ------------------

>>> ONLY Windows Defender

>>>

>>> Comment

>>> --------------

>>> What is intriguing is why I only had to reenter my username and password

>>> for

>>> the POP server "pop.west.cox.net" - and NOT for POP server

>>> "pop.att.yahoo.com".

>>>

>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

>>> news:e9DltmftIHA.1220@TK2MSFTNGP04.phx.gbl...

>>>> [Crosspost to OE General]

>>>>

>>>> First I've heard of this.

>>>>

>>>> What anti-virus application or security suite is installed? What

>>>> anti-spyware applications (other than Defender)? What third-party

>>>> firewall (if any)? Were any of them running when you installed SP3?

>>>>

>>>> Is your anti-virus application configured to scan incoming/outgoing

>>>> mail?

>>>>

>>>> OE-specific newsgroup:

>>>> http://news://msnews.microsoft.com/microsoft.public.outlookexpress.general

>>>> ==

>>>> ~Robear Dyer (PA Bear)

>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

May 15, 2008

Re: E-mail username & p/w had to be reentered after XP SP3 installed

My Outlook Express Identity is named "Main Identity" on both my desktop and

my laptop.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

news:OO$vA8ltIHA.1328@TK2MSFTNGP03.phx.gbl...

> Is the identity on the first machine named Main Identity but not on the

> second machine (File | Identities | Manage identities)?

>

> Michael T. wrote:

>> Thank you for the links. As a retired software developer I totally agree

>> that it is 'usually' a good idea to disable your antivirus program before

>> installing (or upgrading) new software. I used to be somewhat of an

>> InstallShield expert.

>>

>> However here's the latest.

>>

>> Before I had a chance to read your post, I did a test. Namely, with the

>> same

>> anti-virus and firewall active (or running) I did the same SP3 install on

>> a

>> second computer (my laptop).

>>

>> What I discovered is that I was able to access both e-mail servers just

>> fine.

>>

>> So either COX Communications fixed a problem with their server in that

>> last

>> 24 hours or something went wrong with the steps I used to upgrade to SP3

>> which may have been my fault.

>>

>> Oh well, at least both my desktop and laptop seem to be receiving and

>> sending e-mail with Outlook Express error free.

>>

>> Michael

>>

>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

>> news:eyC0X5gtIHA.4772@TK2MSFTNGP03.phx.gbl...

>>> The fact that these Norton applications were running when SP3 was

>>> installed /may/ be related to this behavior.

>>>

>>> WinXP SP3 - Read all prerequisites for a successful installation

>>> http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

>>>

>>> Steps to take before you install WinXP SP3

>>> http://support.microsoft.com/kb/950717

>>> --

>>> ~Robear Dyer (PA Bear)

>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>>> AumHa VSOP & Admin http://aumha.net

>>> DTS-L http://dts-l.net/

>>>

>>> Michael T. wrote:

>>>> The following were active when SP3 was installed.

>>>>

>>>> Anti-virus

>>>> -------------

>>>> AT&T customers have free access to install what is called "Norton

>>>> Security

>>>> Online". Having previously used NIS 2007, it appears to be the exact

>>>> same

>>>> application in look and feel - rebranded . So I would caution against

>>>> assuming it might be this 'special' version of NIS for AT&T customers.

>>>> I

>>>> suppose there is a chance this could be the problem (or cause). But I

>>>> would

>>>> be anxious to hear if anyone else sees this issue and what their

>>>> answers

>>>> are

>>>> to your questions.

>>>> Note: My NIS is configured to scan incoming/outgoing mail?

>>>>

>>>> 3rd Party Firewall

>>>> ------------------------

>>>> Same as above. Namely, Norton Security Online, ver. 10.2.0.30 for ATT

>>>> Yahoo!

>>>>

>>>> Anti-spyware

>>>> ------------------

>>>> ONLY Windows Defender

>>>>

>>>> Comment

>>>> --------------

>>>> What is intriguing is why I only had to reenter my username and

>>>> password

>>>> for

>>>> the POP server "pop.west.cox.net" - and NOT for POP server

>>>> "pop.att.yahoo.com".

>>>>

>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

>>>> news:e9DltmftIHA.1220@TK2MSFTNGP04.phx.gbl...

>>>>> [Crosspost to OE General]

>>>>>

>>>>> First I've heard of this.

>>>>>

>>>>> What anti-virus application or security suite is installed? What

>>>>> anti-spyware applications (other than Defender)? What third-party

>>>>> firewall (if any)? Were any of them running when you installed SP3?

>>>>>

>>>>> Is your anti-virus application configured to scan incoming/outgoing

>>>>> mail?

>>>>>

>>>>> OE-specific newsgroup:

>>>>> http://news://msnews.microsoft.com/microsoft.public.outlookexpress.general

>>>>> ==

>>>>> ~Robear Dyer (PA Bear)

>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>

May 15, 2008

Re: E-mail username & p/w had to be reentered after XP SP3 installed

The default Main Identity is especially subject to such corruption. The

fact that this occurred in only one of them is sheer luck IMHO. For

reliability, I'd recommend replacing the Main Identity with a new Named

Identity.

Create a new Named Identity (File | Identities | Add new identity) and

configure your mail & news accounts in it. Assuming all is well, (1)

compact all folders in the old identity (i.e., Main Identity), (2) import

messages from the old identity into the new one, and then (3) delete the old

one (File | Identities | Manage Identities).

To avoid such corruption in future:

- Don't use Inbox or Sent Items to archive messages. Move them to local

folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [removed in WinXP SP2] and frequently

perform a manual compact of all OE folders while "working offline". More at

http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not cancel Automatic Compacting, should it occur, and

do not attempt to close OE via Task Manager or shutdown your machine if

Automatic Compacting is taking place.

- Disable email scanning by your anti-virus application. It can cause

corruption (i.e., loss of messages), it provides no additional protection,

and even Symantec says it's not necessary:

<QP>

Disabling Email Scanning does not leave you unprotected against viruses that

are distributed as email attachments. Norton AntiVirus Auto-Protect scans

incoming files as they are saved to your hard drive, including email and

email attachments. Email Scanning is just another layer on top of this. To

make sure that Auto-Protect is providing the maximum protection, keep

Auto-Protect enabled and run LiveUpdate regularly to ensure that you have

the most recent virus definitions.

</QP>

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

Michael T. wrote:

> My Outlook Express Identity is named "Main Identity" on both my desktop

> and

> my laptop.

>

> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

> news:OO$vA8ltIHA.1328@TK2MSFTNGP03.phx.gbl...

>> Is the identity on the first machine named Main Identity but not on the

>> second machine (File | Identities | Manage identities)?

>>

>> Michael T. wrote:

>>> Thank you for the links. As a retired software developer I totally agree

>>> that it is 'usually' a good idea to disable your antivirus program

>>> before

>>> installing (or upgrading) new software. I used to be somewhat of an

>>> InstallShield expert.

>>>

>>> However here's the latest.

>>>

>>> Before I had a chance to read your post, I did a test. Namely, with the

>>> same

>>> anti-virus and firewall active (or running) I did the same SP3 install

>>> on

>>> a

>>> second computer (my laptop).

>>>

>>> What I discovered is that I was able to access both e-mail servers just

>>> fine.

>>>

>>> So either COX Communications fixed a problem with their server in that

>>> last

>>> 24 hours or something went wrong with the steps I used to upgrade to SP3

>>> which may have been my fault.

>>>

>>> Oh well, at least both my desktop and laptop seem to be receiving and

>>> sending e-mail with Outlook Express error free.

>>>

>>> Michael

>>>

>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

>>> news:eyC0X5gtIHA.4772@TK2MSFTNGP03.phx.gbl...

>>>> The fact that these Norton applications were running when SP3 was

>>>> installed /may/ be related to this behavior.

>>>>

>>>> WinXP SP3 - Read all prerequisites for a successful installation

>>>> http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

>>>>

>>>> Steps to take before you install WinXP SP3

>>>> http://support.microsoft.com/kb/950717

>>>> --

>>>> ~Robear Dyer (PA Bear)

>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>>>> AumHa VSOP & Admin http://aumha.net

>>>> DTS-L http://dts-l.net/

>>>>

>>>> Michael T. wrote:

>>>>> The following were active when SP3 was installed.

>>>>>

>>>>> Anti-virus

>>>>> -------------

>>>>> AT&T customers have free access to install what is called "Norton

>>>>> Security

>>>>> Online". Having previously used NIS 2007, it appears to be the exact

>>>>> same

>>>>> application in look and feel - rebranded . So I would caution against

>>>>> assuming it might be this 'special' version of NIS for AT&T customers.

>>>>> I

>>>>> suppose there is a chance this could be the problem (or cause). But I

>>>>> would

>>>>> be anxious to hear if anyone else sees this issue and what their

>>>>> answers

>>>>> are

>>>>> to your questions.

>>>>> Note: My NIS is configured to scan incoming/outgoing mail?

>>>>>

>>>>> 3rd Party Firewall

>>>>> ------------------------

>>>>> Same as above. Namely, Norton Security Online, ver. 10.2.0.30 for ATT

>>>>> Yahoo!

>>>>>

>>>>> Anti-spyware

>>>>> ------------------

>>>>> ONLY Windows Defender

>>>>>

>>>>> Comment

>>>>> --------------

>>>>> What is intriguing is why I only had to reenter my username and

>>>>> password

>>>>> for

>>>>> the POP server "pop.west.cox.net" - and NOT for POP server

>>>>> "pop.att.yahoo.com".

>>>>>

>>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

>>>>> news:e9DltmftIHA.1220@TK2MSFTNGP04.phx.gbl...

>>>>>> [Crosspost to OE General]

>>>>>>

>>>>>> First I've heard of this.

>>>>>>

>>>>>> What anti-virus application or security suite is installed? What

>>>>>> anti-spyware applications (other than Defender)? What third-party

>>>>>> firewall (if any)? Were any of them running when you installed SP3?

>>>>>>

>>>>>> Is your anti-virus application configured to scan incoming/outgoing

>>>>>> mail?

>>>>>>

>>>>>> OE-specific newsgroup:

>>>>>> http://news://msnews.microsoft.com/microsoft.public.outlookexpress.general

>>>>>> ==

>>>>>> ~Robear Dyer (PA Bear)

>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

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