Need Help Quickly Please - AVG Problems!

[sportingman]

Hello

After having problems getting general errors when trying to update, I tried to remove AVG, and reinstall without success, had to cancel installation. Getting error code OXE001DOZB. I am now also getting Window Security Alerts, informing me that AVG is not up to date. Also I cant even upgrade AVG as it now shows binary files, when I try to download. I'm using XP windows operating system. Already tried the AVG forum.

 

Would it possible to install another Anti-Virus program, as at the moment, my computer is unprotected. I would be very grateful for any advice.

 

 

Best

William

[Starbuck]

Hi William,

 

Would it possible to install another Anti-Virus program, as at the moment, my computer is unprotected.

Yes, of course.

 

Step 1

To remove AVG go to:

http://www.avg.com/filedir/util/avg_arm_sup_____.dir/avgremover.exe

 

download to your desktop.

Then double click the desktop icon to start the uninstaller.

 

Step 2

• Avira AntiVir
  
• Avast free
  
• MS Security Essentials ... see note*
  

Install one of these, update the definitions and then run a full scan. Let it quarantine/delete anything it finds. Let me know if there is anything that it reports but can not remove.

 

Note*:

Upon installation MS Security Essentials will check that your OS is a legal copy.

[sportingman]

Hi Starbuck,

Thanks a lot for your quick reply, much appreciated. I did manage to remove AVG through the same link on their site> But have reinstalled AVG. Unfortnately it appears some users are having the same problems, since downloading the latest 2010 edition. So will take a look at your suggestions. And once again, thank you.

 

Best

William

[Starbuck]

Hi William,

 

Thanks for the update.

If you decide to remove AVG permanently, it's best to run the removal tool again.

AVG can be a pig for leaving files on your system.

The examples i posted are AV's that i run or have run on my systems. ... so i know they are ok.

 

Safe surfing. http://fc08.deviantart.net/fs71/f/2010/033/b/3/Computer_addict__by_Sinister_Starfeesh.gif