Vista-to-XP Remote Desktop Crashing Please Help!

[Guest Chris Shearer Cooper]

Sorry for the cross-post but I'm desparate!!

 

Murphy's Law has struck with a vengeance, I leave tomorrow on a two-week

business trip and my laptop has chosen this time to lose its mind.

 

When I try to use Remote Desktop on my Vista laptop to connect to my XP

desktop (something I have done thousands of times in the past), it makes the

connection, asks for my password, starts to draw the screen, and then

freezes. If I double-click on the little Remote Desktop tabby thing at the

top of the screen, it eventually returns me to my laptop screen with the

message "unhandled win32 exception occurred in mstsc.exe [532]" and an offer

to invoke a debugger (which isn't terribly useful as I have no symbols for

any of the modules).

 

Since the last time it worked for me, I've installed a sound driver and

Skype (I'll be overseas, and Skype is the best way for me to communicate

back home). I can try uninstalling those, but it was a pain to get the

sound driver installed (everything is a pain with this laptop, I'll think

twice about buying a Gateway laptop in the future) and I'd really rather

not.

 

Now this morning the Ethernet driver has uninstalled itself. I tracked down

the install disk and re-installed it, but nothing happened. Until I

rebooted, which the installer didn't say needed to happen.

 

No complaints in the device manager for any of these issues.

 

Any suggestions as to what I can try next?

 

Thanks,

Chris

[Guest Robert L. \(MS-MVP\)]

Re: Vista-to-XP Remote Desktop Crashing Please Help!

 

For troubleshooting, you may want to start the computer with clean boot. If

it works, it may be the Skype.

Windows general

How to run Windows OS with a clean boot · How to Run Windows Safe Mode

with Networking · How to setup DHCP for IP Phone How to sort programs in

Start ...

http://www.howtonetworking.com/Windows/windowsgeneral.htm

 

 

--

Bob Lin, MS-MVP, MCSE & CNE

Networking, Internet, Routing, VPN Troubleshooting on

http://www.ChicagoTech.net

How to Setup Windows, Network, VPN & Remote Access on

http://www.HowToNetworking.com

"Chris Shearer Cooper" <chris_web@sc3.net> wrote in message

news:xc2dnXvE1P-89LHVnZ2dnUVZ_vCdnZ2d@posted.friiip...

> Sorry for the cross-post but I'm desparate!!

>

> Murphy's Law has struck with a vengeance, I leave tomorrow on a two-week

> business trip and my laptop has chosen this time to lose its mind.

>

> When I try to use Remote Desktop on my Vista laptop to connect to my XP

> desktop (something I have done thousands of times in the past), it makes

> the connection, asks for my password, starts to draw the screen, and then

> freezes. If I double-click on the little Remote Desktop tabby thing at

> the top of the screen, it eventually returns me to my laptop screen with

> the message "unhandled win32 exception occurred in mstsc.exe [532]" and an

> offer to invoke a debugger (which isn't terribly useful as I have no

> symbols for any of the modules).

>

> Since the last time it worked for me, I've installed a sound driver and

> Skype (I'll be overseas, and Skype is the best way for me to communicate

> back home). I can try uninstalling those, but it was a pain to get the

> sound driver installed (everything is a pain with this laptop, I'll think

> twice about buying a Gateway laptop in the future) and I'd really rather

> not.

>

> Now this morning the Ethernet driver has uninstalled itself. I tracked

> down the install disk and re-installed it, but nothing happened. Until I

> rebooted, which the installer didn't say needed to happen.

>

> No complaints in the device manager for any of these issues.

>

> Any suggestions as to what I can try next?

>

> Thanks,

> Chris

>

>