Graphics card help

[davidgraft]

I get blue screen errors while playing games and my computer tells me it is because my graphics card. I dont know how to tell if a graphics card is compatable with my computer and what a good graphics card would be. How can i tell and any suggestions of cards are gladly appreciated.

Computer info

Manufacturer: Lenovo

Model: Lenovo Vista PC

Processor: Pentium® Dual-Core CPU E5200 @ 2.50 GHz 2.5 GHz

Memory (RAM): 4.00 GB

System type: 32-bit Operating System.

Graphics Card: Intel® G33/G31 Express Chipset Family (I'm not sure if this is the graphics card).

[Jelly Bean]

Hello and welcome...

 

Firstly what make is your mainboard as in make and model number.

 

Did you fit the graphics card or was it preinstalled?

 

Have you tried an update drive via Device Manager?

[KenB]

I get blue screen errors while playing games and my computer tells me it is because my graphics card

Can you post the exact error message please?

It will probably be in the form ......STOP 0x000000EA ( - - - - - - -- -)

 

This may help to identify your problem.

[davidgraft]

my computer is saying that it is a 3000 H Series. it says model 2222222. i think it was preinstalled- got it refurbished. and yes i have tried updating it.

[davidgraft]

also the error is, from what i could catch 0x00000116 and this is the info it gave me:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 116

BCP1: 87242510

BCP2: 8F41C550

BCP3: 00000000

BCP4: 0000000D

OS Version: 6_0_6002

Service Pack: 2_0

Product: 768_1

[davidgraft]

and the rest of the error is (0x85D84D08, 0x8FADF550, 0x0000000D, 0x0000000D)

so it looks like:

Error Stop 0x00000116 (0x85D84D08, 0x8FADF550, 0x0000000D, 0x0000000D)

i think

[Jelly Bean]

Stop code 0x00000116 is caused by a TDR error, which is the infamous "Timeout Detection and Recovery" error that the 163-series of drivers introduced to the world. Considering the software can't find your hardware, I've no doubt whatsover that things timed out.

 

Can you boot into Safe Mode? If so, bring up the Windows Control Panel => Programs and Features and uninstall the display driver. If not, try the repair function from the installation disk.

 

If you can successfully boot into Safe Mode, bring up the Device Manager and check for display drivers. If there's anything there other than the Standard VGA drivers, then right-click on it and choose "Uninstall, Remove driver software". Then highlight the system name at the top of the tree to activate the "Scan for new hardware button" and use it. If it installs anything other than the VGAs remove it a final time and all will be cleared down to the VGAs.

 

If it does not find your card, power down the system, remove the card, clean the gold tongues with a soft - not gritty! - pencil eraser and clean out the slot as best you can. Then reseat the card, making sure it's square and try again.

[davidgraft]

i just tried both of those solutions and i still got a blue screen error with the same code.

[davidgraft]

ok so i found out that my card is an integrated video card and that i have a slot in my computer that is open for a video card. Would getting a higher quality video card possibly solve this issue?

[KenB]

Hi,

 

You could try this link first:

Intel® Driver Update Utility

(assuming that your post re. Intel video is correct)

This will scan your system for Intel devices and update the drivers.

 

If this fails it may be a good move to try a cheap(ish) Video Card in the PCI ( ? ) slot.