SP3 installation problem

[Guest KingMe]

On 4/22/08, Microsoft showed the update gold shield telling us to

download/install and update. I proceeded to use Microsoft Update and the

system scanned our laptop Acer Aspire AMD base.

After a long wait it inform us that we had the SP3 to be installed.

Proceeded to install it and although I understand it is a large release, it

took over 1.5 hrs to come back with the Service Pack 3 Setup Error: "A device

attached to the system is not functioning".

It does not tell you what device, just to select OK to Remove Changes.

It goes to another long, long time before indicating that it failed.

Now, over four weeks later, another gold shield showed up about SP3.

Follow the same process as before, but it showed that the install was zero

MB size, and after 1.5 hrs, came back with the same SP3 Setup Error.

It is obvious that it is detecting something but it does not help you to

know what you can do. Any suggestions?

--

HP Pavilion Elite m9040n 2.4gh 3gb mem 640gb hard drive, dvd lightscribe

technology burner, Vista Home Premium, Office 2007

[Guest Richard in AZ]

Re: SP3 installation problem

 

 

"KingMe" <nospam@gmail.com> wrote in message

news:DF1B5603-235A-4912-8011-120C8BC2C742@microsoft.com...

| On 4/22/08, Microsoft showed the update gold shield telling us to

| download/install and update. I proceeded to use Microsoft Update and the

| system scanned our laptop Acer Aspire AMD base.

| After a long wait it inform us that we had the SP3 to be installed.

| Proceeded to install it and although I understand it is a large release, it

| took over 1.5 hrs to come back with the Service Pack 3 Setup Error: "A device

| attached to the system is not functioning".

| It does not tell you what device, just to select OK to Remove Changes.

| It goes to another long, long time before indicating that it failed.

| Now, over four weeks later, another gold shield showed up about SP3.

| Follow the same process as before, but it showed that the install was zero

| MB size, and after 1.5 hrs, came back with the same SP3 Setup Error.

| It is obvious that it is detecting something but it does not help you to

| know what you can do. Any suggestions?

| --

| HP Pavilion Elite m9040n 2.4gh 3gb mem 640gb hard drive, dvd lightscribe

| technology burner, Vista Home Premium, Office 2007

 

You should never have been offered SP3 if you have Vista Home Premium. SP3 is for Windows XP

only.

At this point I would do a System Restore to a time and date just before you attempted the SP3

installation.

 

Now, could it be SP1 that was offered? There is a SP1 available for Vista.

[Guest KingMe]

Re: SP3 installation problem

 

Sorry for the confusion. My signature is for the Vista desktop, while I was

posting a problem with my wife's laptop XP SP2... mentioned as part of my

original message.

--

HP Pavilion Elite m9040n 2.4gh 3gb mem 640gb hard drive, dvd lightscribe

technology burner, Vista Home Premium, Office 2007

 

 

"Richard in AZ" wrote:

>

> "KingMe" <nospam@gmail.com> wrote in message

> news:DF1B5603-235A-4912-8011-120C8BC2C742@microsoft.com...

> | On 4/22/08, Microsoft showed the update gold shield telling us to

> | download/install and update. I proceeded to use Microsoft Update and the

> | system scanned our laptop Acer Aspire AMD base.

> | After a long wait it inform us that we had the SP3 to be installed.

> | Proceeded to install it and although I understand it is a large release, it

> | took over 1.5 hrs to come back with the Service Pack 3 Setup Error: "A device

> | attached to the system is not functioning".

> | It does not tell you what device, just to select OK to Remove Changes.

> | It goes to another long, long time before indicating that it failed.

> | Now, over four weeks later, another gold shield showed up about SP3.

> | Follow the same process as before, but it showed that the install was zero

> | MB size, and after 1.5 hrs, came back with the same SP3 Setup Error.

> | It is obvious that it is detecting something but it does not help you to

> | know what you can do. Any suggestions?

> | --

> | HP Pavilion Elite m9040n 2.4gh 3gb mem 640gb hard drive, dvd lightscribe

> | technology burner, Vista Home Premium, Office 2007

>

> You should never have been offered SP3 if you have Vista Home Premium. SP3 is for Windows XP

> only.

> At this point I would do a System Restore to a time and date just before you attempted the SP3

> installation.

>

> Now, could it be SP1 that was offered? There is a SP1 available for Vista.

>

>

>

[Guest Terry R.]

Re: SP3 installation problem

 

The date and time was 5/16/2008 8:08 AM, and on a whim, KingMe pounded

out on the keyboard:

> On 4/22/08, Microsoft showed the update gold shield telling us to

> download/install and update. I proceeded to use Microsoft Update and the

> system scanned our laptop Acer Aspire AMD base.

> After a long wait it inform us that we had the SP3 to be installed.

> Proceeded to install it and although I understand it is a large release, it

> took over 1.5 hrs to come back with the Service Pack 3 Setup Error: "A device

> attached to the system is not functioning".

> It does not tell you what device, just to select OK to Remove Changes.

> It goes to another long, long time before indicating that it failed.

> Now, over four weeks later, another gold shield showed up about SP3.

> Follow the same process as before, but it showed that the install was zero

> MB size, and after 1.5 hrs, came back with the same SP3 Setup Error.

> It is obvious that it is detecting something but it does not help you to

> know what you can do. Any suggestions?

 

I would start by downloading SP3 instead:

http://www.microsoft.com/downloads/details.aspx?FamilyID=5b33b5a8-5e76-401f-be08-1e1555d4f3d4&DisplayLang=en

 

Then I would extract the files (dbl-clicking on the file). After that,

navigate to the \i386\update folder in the extracted location in a

command prompt. Type update /log:<path> , where <path> is where you

want the log file to be located. Make sure the path is the full path,

i.e. c:\sp3\log\

 

Then you can inspect the install failure more carfully.

 

 

 

--

Terry R.

 

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[Guest PA Bear [MS MVP]]

Re: SP3 installation problem

 

What devices are attached to the system (e.g., external HDD; USB key)?

 

WinXP SP3 - Read all prerequisites for a successful installation

http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

 

Steps to take before you install WinXP SP3

http://support.microsoft.com/kb/950717

 

How to troubleshoot an unsuccessful installation of WinXP SP3

http://support.microsoft.com/kb/950718

 

Free unlimited installation and compatibility support is available for

Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and

e-mail support is available only in the United States and Canada.

 

• US:

http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

 

• CA:

http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

 

• UK:

http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

 

• AU:

http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

 

• Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select

Windows XP | select Windows XP Service Pack 3

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

KingMe wrote:

> On 4/22/08, Microsoft showed the update gold shield telling us to

> download/install and update. I proceeded to use Microsoft Update and the

> system scanned our laptop Acer Aspire AMD base.

> After a long wait it inform us that we had the SP3 to be installed.

> Proceeded to install it and although I understand it is a large release,

> it

> took over 1.5 hrs to come back with the Service Pack 3 Setup Error: "A

> device attached to the system is not functioning".

> It does not tell you what device, just to select OK to Remove Changes.

> It goes to another long, long time before indicating that it failed.

> Now, over four weeks later, another gold shield showed up about SP3.

> Follow the same process as before, but it showed that the install was zero

> MB size, and after 1.5 hrs, came back with the same SP3 Setup Error.

> It is obvious that it is detecting something but it does not help you to

> know what you can do. Any suggestions?