USB ports and ActiveSync v4.5

[Guest Tom]

WinXP Pro SP2 all MS updates

Dell Latitude D600

USB 2.0 ports

ActiveSync 4.5

 

I'm unable to synchronize from my Motorola Q9c via the USB cable provided

with it. I've also replaced the cable and I get the same results-no sync'g.

I took my phone into the local Sprint store which checked for any nuances on

the MotQ9c. Everything sync'd with them. When I use the USB 2.0 ports on

the laptop in the back the Motorola Q9c is recognized but it doesn't sync.

I've uninstalled and re-installed ActiveSyncv4.5 but no luck. The USB ports

that I've used are also used for a) external IDE 160GB drive (bottom USB

port) and b) external 750GB MaxtorOne drive for backups (top USB port) as

well as a Konica-Minolta 2430DL duplex color laser printer. [i've rebooted

just to have a sync cycle on the laptop but again the MotQ9c is recognized

but nothing syncs.] I have a 2port USB card that I've also attempted. This

also fails.

So, what can I do to get the Motorola Q9c to sync via ActiveSync? The issue

appears to be the laptop USB ports but I can't determine what to do. Advise

and suggestions appreciated.

TIA

[Guest pcbutts1 [MS MVP]]

Re: USB ports and ActiveSync v4.5

 

Try it with the external HD's unplugged.

 

--

Ignore posts made by the person called Leythos, he is a stalker who's been

obsessed with me for years ever since I spurned his advances towards me.

 

 

 

 

"Tom" <Tom@discussions.microsoft.com> wrote in message

news:6E828D03-42E0-4643-8739-54EF6D58B76F@microsoft.com...

> WinXP Pro SP2 all MS updates

> Dell Latitude D600

> USB 2.0 ports

> ActiveSync 4.5

>

> I'm unable to synchronize from my Motorola Q9c via the USB cable provided

> with it. I've also replaced the cable and I get the same results-no

> sync'g.

> I took my phone into the local Sprint store which checked for any nuances

> on

> the MotQ9c. Everything sync'd with them. When I use the USB 2.0 ports on

> the laptop in the back the Motorola Q9c is recognized but it doesn't sync.

> I've uninstalled and re-installed ActiveSyncv4.5 but no luck. The USB

> ports

> that I've used are also used for a) external IDE 160GB drive (bottom USB

> port) and b) external 750GB MaxtorOne drive for backups (top USB port) as

> well as a Konica-Minolta 2430DL duplex color laser printer. [i've

> rebooted

> just to have a sync cycle on the laptop but again the MotQ9c is recognized

> but nothing syncs.] I have a 2port USB card that I've also attempted.

> This

> also fails.

> So, what can I do to get the Motorola Q9c to sync via ActiveSync? The

> issue

> appears to be the laptop USB ports but I can't determine what to do.

> Advise

> and suggestions appreciated.

> TIA

[Guest fwall4]

RE: USB ports and ActiveSync v4.5

 

Hi Tom: I had a similar problem when trying to synch my HP Jornada handheld

PC. I found the problem being the firewall in WLOC. After I turned it off the

synch started ok.

Hoping it will do the same for you, Fred

 

"Tom" wrote:

> WinXP Pro SP2 all MS updates

> Dell Latitude D600

> USB 2.0 ports

> ActiveSync 4.5

>

> I'm unable to synchronize from my Motorola Q9c via the USB cable provided

> with it. I've also replaced the cable and I get the same results-no sync'g.

> I took my phone into the local Sprint store which checked for any nuances on

> the MotQ9c. Everything sync'd with them. When I use the USB 2.0 ports on

> the laptop in the back the Motorola Q9c is recognized but it doesn't sync.

> I've uninstalled and re-installed ActiveSyncv4.5 but no luck. The USB ports

> that I've used are also used for a) external IDE 160GB drive (bottom USB

> port) and b) external 750GB MaxtorOne drive for backups (top USB port) as

> well as a Konica-Minolta 2430DL duplex color laser printer. [i've rebooted

> just to have a sync cycle on the laptop but again the MotQ9c is recognized

> but nothing syncs.] I have a 2port USB card that I've also attempted. This

> also fails.

> So, what can I do to get the Motorola Q9c to sync via ActiveSync? The issue

> appears to be the laptop USB ports but I can't determine what to do. Advise

> and suggestions appreciated.

> TIA

[Guest Tom]

RE: USB ports and ActiveSync v4.5

 

Fred,

I don't think I have Windows Live One Care (WLOC) if that's what you mean.

How would I check/change it?

 

PCButts1,

I rebooted and attempted the use of the lower USB2 port in the back of my

laptop as well as the front port of the PC-slot card. WinXP recognized the

device but no ActiveSync recognition. Additionally, Device Manager didn't

have any "Motorola Q9c" listed. When I attempted your suggestion I removed

all external USB HDs and in fact only used the USB ports for the MotQ9c.

 

Any other ideas?

TIA

 

"fwall4" wrote:

> Hi Tom: I had a similar problem when trying to synch my HP Jornada handheld

> PC. I found the problem being the firewall in WLOC. After I turned it off the

> synch started ok.

> Hoping it will do the same for you, Fred

>

> "Tom" wrote:

>

> > WinXP Pro SP2 all MS updates

> > Dell Latitude D600

> > USB 2.0 ports

> > ActiveSync 4.5

> >

> > I'm unable to synchronize from my Motorola Q9c via the USB cable provided

> > with it. I've also replaced the cable and I get the same results-no sync'g.

> > I took my phone into the local Sprint store which checked for any nuances on

> > the MotQ9c. Everything sync'd with them. When I use the USB 2.0 ports on

> > the laptop in the back the Motorola Q9c is recognized but it doesn't sync.

> > I've uninstalled and re-installed ActiveSyncv4.5 but no luck. The USB ports

> > that I've used are also used for a) external IDE 160GB drive (bottom USB

> > port) and b) external 750GB MaxtorOne drive for backups (top USB port) as

> > well as a Konica-Minolta 2430DL duplex color laser printer. [i've rebooted

> > just to have a sync cycle on the laptop but again the MotQ9c is recognized

> > but nothing syncs.] I have a 2port USB card that I've also attempted. This

> > also fails.

> > So, what can I do to get the Motorola Q9c to sync via ActiveSync? The issue

> > appears to be the laptop USB ports but I can't determine what to do. Advise

> > and suggestions appreciated.

> > TIA

[Guest fwall4]

RE: USB ports and ActiveSync v4.5

 

Hi Tom: Please go to "Start", "Control Panel" and click "Security Center",

then click on "Windows Firewall". In this window click the "Exeptions" tab

and see if the "ActiveSynch Application" and "ActiveSynch Connection Manager"

boxes are checked.

Hope this help, Fred

 

"Tom" wrote:

> Fred,

> I don't think I have Windows Live One Care (WLOC) if that's what you mean.

> How would I check/change it?

>

> PCButts1,

> I rebooted and attempted the use of the lower USB2 port in the back of my

> laptop as well as the front port of the PC-slot card. WinXP recognized the

> device but no ActiveSync recognition. Additionally, Device Manager didn't

> have any "Motorola Q9c" listed. When I attempted your suggestion I removed

> all external USB HDs and in fact only used the USB ports for the MotQ9c.

>

> Any other ideas?

> TIA

>

> "fwall4" wrote:

>

> > Hi Tom: I had a similar problem when trying to synch my HP Jornada handheld

> > PC. I found the problem being the firewall in WLOC. After I turned it off the

> > synch started ok.

> > Hoping it will do the same for you, Fred

> >

> > "Tom" wrote:

> >

> > > WinXP Pro SP2 all MS updates

> > > Dell Latitude D600

> > > USB 2.0 ports

> > > ActiveSync 4.5

> > >

> > > I'm unable to synchronize from my Motorola Q9c via the USB cable provided

> > > with it. I've also replaced the cable and I get the same results-no sync'g.

> > > I took my phone into the local Sprint store which checked for any nuances on

> > > the MotQ9c. Everything sync'd with them. When I use the USB 2.0 ports on

> > > the laptop in the back the Motorola Q9c is recognized but it doesn't sync.

> > > I've uninstalled and re-installed ActiveSyncv4.5 but no luck. The USB ports

> > > that I've used are also used for a) external IDE 160GB drive (bottom USB

> > > port) and b) external 750GB MaxtorOne drive for backups (top USB port) as

> > > well as a Konica-Minolta 2430DL duplex color laser printer. [i've rebooted

> > > just to have a sync cycle on the laptop but again the MotQ9c is recognized

> > > but nothing syncs.] I have a 2port USB card that I've also attempted. This

> > > also fails.

> > > So, what can I do to get the Motorola Q9c to sync via ActiveSync? The issue

> > > appears to be the laptop USB ports but I can't determine what to do. Advise

> > > and suggestions appreciated.

> > > TIA

[Guest pcbutts1 [MS MVP]]

Re: USB ports and ActiveSync v4.5

 

Try what fwall4 said and if that does not work then delete the USB ports

from the device manager and reboot, they will be re-detected and installed

on reboot. Unplug all USB devices before you do that.

 

--

Ignore posts made by the person called Leythos, he is a stalker who's been

obsessed with me for years ever since I spurned his advances towards me.

 

 

 

 

"Tom" <Tom@discussions.microsoft.com> wrote in message

news:D36526F4-F613-4392-86B1-65D8A05F751E@microsoft.com...

> Fred,

> I don't think I have Windows Live One Care (WLOC) if that's what you mean.

> How would I check/change it?

>

> PCButts1,

> I rebooted and attempted the use of the lower USB2 port in the back of my

> laptop as well as the front port of the PC-slot card. WinXP recognized

> the

> device but no ActiveSync recognition. Additionally, Device Manager didn't

> have any "Motorola Q9c" listed. When I attempted your suggestion I

> removed

> all external USB HDs and in fact only used the USB ports for the MotQ9c.

>

> Any other ideas?

> TIA

>

> "fwall4" wrote:

>

>> Hi Tom: I had a similar problem when trying to synch my HP Jornada

>> handheld

>> PC. I found the problem being the firewall in WLOC. After I turned it off

>> the

>> synch started ok.

>> Hoping it will do the same for you, Fred

>>

>> "Tom" wrote:

>>

>> > WinXP Pro SP2 all MS updates

>> > Dell Latitude D600

>> > USB 2.0 ports

>> > ActiveSync 4.5

>> >

>> > I'm unable to synchronize from my Motorola Q9c via the USB cable

>> > provided

>> > with it. I've also replaced the cable and I get the same results-no

>> > sync'g.

>> > I took my phone into the local Sprint store which checked for any

>> > nuances on

>> > the MotQ9c. Everything sync'd with them. When I use the USB 2.0 ports

>> > on

>> > the laptop in the back the Motorola Q9c is recognized but it doesn't

>> > sync.

>> > I've uninstalled and re-installed ActiveSyncv4.5 but no luck. The USB

>> > ports

>> > that I've used are also used for a) external IDE 160GB drive (bottom

>> > USB

>> > port) and b) external 750GB MaxtorOne drive for backups (top USB port)

>> > as

>> > well as a Konica-Minolta 2430DL duplex color laser printer. [i've

>> > rebooted

>> > just to have a sync cycle on the laptop but again the MotQ9c is

>> > recognized

>> > but nothing syncs.] I have a 2port USB card that I've also attempted.

>> > This

>> > also fails.

>> > So, what can I do to get the Motorola Q9c to sync via ActiveSync? The

>> > issue

>> > appears to be the laptop USB ports but I can't determine what to do.

>> > Advise

>> > and suggestions appreciated.

>> > TIA

[Guest Tom]

RE: USB ports and ActiveSync v4.5

 

Fwall4,

The Windows Firewall is OFF and the "ActiveSync Connection Manager" and the

"ActiveSync Application" are checked ON. Also the "ActiveSync RAPI Manager"

and the "ActiveSync Service" are also checked ON.

I presume that this setup is correct and what you're wanting.

TIA,

Tom

 

"fwall4" wrote:

> Hi Tom: Please go to "Start", "Control Panel" and click "Security Center",

> then click on "Windows Firewall". In this window click the "Exeptions" tab

> and see if the "ActiveSynch Application" and "ActiveSynch Connection Manager"

> boxes are checked.

> Hope this help, Fred

>

> "Tom" wrote:

>

> > Fred,

> > I don't think I have Windows Live One Care (WLOC) if that's what you mean.

> > How would I check/change it?

> >

> > PCButts1,

> > I rebooted and attempted the use of the lower USB2 port in the back of my

> > laptop as well as the front port of the PC-slot card. WinXP recognized the

> > device but no ActiveSync recognition. Additionally, Device Manager didn't

> > have any "Motorola Q9c" listed. When I attempted your suggestion I removed

> > all external USB HDs and in fact only used the USB ports for the MotQ9c.

> >

> > Any other ideas?

> > TIA

> >

> > "fwall4" wrote:

> >

> > > Hi Tom: I had a similar problem when trying to synch my HP Jornada handheld

> > > PC. I found the problem being the firewall in WLOC. After I turned it off the

> > > synch started ok.

> > > Hoping it will do the same for you, Fred

> > >

> > > "Tom" wrote:

> > >

> > > > WinXP Pro SP2 all MS updates

> > > > Dell Latitude D600

> > > > USB 2.0 ports

> > > > ActiveSync 4.5

> > > >

> > > > I'm unable to synchronize from my Motorola Q9c via the USB cable provided

> > > > with it. I've also replaced the cable and I get the same results-no sync'g.

> > > > I took my phone into the local Sprint store which checked for any nuances on

> > > > the MotQ9c. Everything sync'd with them. When I use the USB 2.0 ports on

> > > > the laptop in the back the Motorola Q9c is recognized but it doesn't sync.

> > > > I've uninstalled and re-installed ActiveSyncv4.5 but no luck. The USB ports

> > > > that I've used are also used for a) external IDE 160GB drive (bottom USB

> > > > port) and b) external 750GB MaxtorOne drive for backups (top USB port) as

> > > > well as a Konica-Minolta 2430DL duplex color laser printer. [i've rebooted

> > > > just to have a sync cycle on the laptop but again the MotQ9c is recognized

> > > > but nothing syncs.] I have a 2port USB card that I've also attempted. This

> > > > also fails.

> > > > So, what can I do to get the Motorola Q9c to sync via ActiveSync? The issue

> > > > appears to be the laptop USB ports but I can't determine what to do. Advise

> > > > and suggestions appreciated.

> > > > TIA

[Guest fwall4]

RE: USB ports and ActiveSync v4.5

 

Hi Tom: Sorry to hear that you are still having the problem. Do you get any

warning or advisory window letting you know why your Motorola doesn't synch?

When I had my problem I got a window asking me to do a reset on my handheld.

My PC would recognize the USB connection but would not synch until I turned

off the FW. Have you tried resetting your Motorola? Have you tried deleting

and establishing a new Partnership?

Fred

 

"Tom" wrote:

> Fwall4,

> The Windows Firewall is OFF and the "ActiveSync Connection Manager" and the

> "ActiveSync Application" are checked ON. Also the "ActiveSync RAPI Manager"

> and the "ActiveSync Service" are also checked ON.

> I presume that this setup is correct and what you're wanting.

> TIA,

> Tom

>

> "fwall4" wrote:

>

> > Hi Tom: Please go to "Start", "Control Panel" and click "Security Center",

> > then click on "Windows Firewall". In this window click the "Exeptions" tab

> > and see if the "ActiveSynch Application" and "ActiveSynch Connection Manager"

> > boxes are checked.

> > Hope this help, Fred

> >

> > "Tom" wrote:

> >

> > > Fred,

> > > I don't think I have Windows Live One Care (WLOC) if that's what you mean.

> > > How would I check/change it?

> > >

> > > PCButts1,

> > > I rebooted and attempted the use of the lower USB2 port in the back of my

> > > laptop as well as the front port of the PC-slot card. WinXP recognized the

> > > device but no ActiveSync recognition. Additionally, Device Manager didn't

> > > have any "Motorola Q9c" listed. When I attempted your suggestion I removed

> > > all external USB HDs and in fact only used the USB ports for the MotQ9c.

> > >

> > > Any other ideas?

> > > TIA

> > >

> > > "fwall4" wrote:

> > >

> > > > Hi Tom: I had a similar problem when trying to synch my HP Jornada handheld

> > > > PC. I found the problem being the firewall in WLOC. After I turned it off the

> > > > synch started ok.

> > > > Hoping it will do the same for you, Fred

> > > >

> > > > "Tom" wrote:

> > > >

> > > > > WinXP Pro SP2 all MS updates

> > > > > Dell Latitude D600

> > > > > USB 2.0 ports

> > > > > ActiveSync 4.5

> > > > >

> > > > > I'm unable to synchronize from my Motorola Q9c via the USB cable provided

> > > > > with it. I've also replaced the cable and I get the same results-no sync'g.

> > > > > I took my phone into the local Sprint store which checked for any nuances on

> > > > > the MotQ9c. Everything sync'd with them. When I use the USB 2.0 ports on

> > > > > the laptop in the back the Motorola Q9c is recognized but it doesn't sync.

> > > > > I've uninstalled and re-installed ActiveSyncv4.5 but no luck. The USB ports

> > > > > that I've used are also used for a) external IDE 160GB drive (bottom USB

> > > > > port) and b) external 750GB MaxtorOne drive for backups (top USB port) as

> > > > > well as a Konica-Minolta 2430DL duplex color laser printer. [i've rebooted

> > > > > just to have a sync cycle on the laptop but again the MotQ9c is recognized

> > > > > but nothing syncs.] I have a 2port USB card that I've also attempted. This

> > > > > also fails.

> > > > > So, what can I do to get the Motorola Q9c to sync via ActiveSync? The issue

> > > > > appears to be the laptop USB ports but I can't determine what to do. Advise

> > > > > and suggestions appreciated.

> > > > > TIA