running Itunes with my new IPOD, have XP media center 2005 HELP

[Guest pinheadsaz]

Hi cant run itunes keep getting error message

APPname iteunes exe apver 7.6.2.9

modver 0.0.0.0 offset: b984065e

 

Exception Information

Code: 0xc0000005 Flags: 0x00000000

Record: 0x0000000000000000 Address: 0xfffffffb984065e

 

System Information

Windows NT 5.1 Build: 2600

CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E

CPU Version: 00000F44 CPU Feature Code: BFEBFBFF

CPU AMD Featuture Code: 00C2E824

 

Module 1

ITunes.exe

Image Base: 0x00400000 Image Size: 0x00000000

Checksum: 0x013b62cd Time Stamp: 0x47efc82f

Version Information

 

Please help if possible WHAT do we do??

[Guest PA Bear [MS MVP]]

Re: running Itunes with my new IPOD, have XP media center 2005 HELP

 

Is WinXP SP2 or SP3 installed?

 

pinheadsaz wrote:

> Hi cant run itunes keep getting error message

> APPname iteunes exe apver 7.6.2.9

> modver 0.0.0.0 offset: b984065e

>

> Exception Information

> Code: 0xc0000005 Flags: 0x00000000

> Record: 0x0000000000000000 Address: 0xfffffffb984065e

>

> System Information

> Windows NT 5.1 Build: 2600

> CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E

> CPU Version: 00000F44 CPU Feature Code: BFEBFBFF

> CPU AMD Featuture Code: 00C2E824

>

> Module 1

> ITunes.exe

> Image Base: 0x00400000 Image Size: 0x00000000

> Checksum: 0x013b62cd Time Stamp: 0x47efc82f

> Version Information

>

> Please help if possible WHAT do we do??

[Guest pinheadsaz]

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

 

I think I just updated to 3, not sure how do I find out?

"PA Bear [MS MVP]" wrote:

> Is WinXP SP2 or SP3 installed?

>

> pinheadsaz wrote:

> > Hi cant run itunes keep getting error message

> > APPname iteunes exe apver 7.6.2.9

> > modver 0.0.0.0 offset: b984065e

> >

> > Exception Information

> > Code: 0xc0000005 Flags: 0x00000000

> > Record: 0x0000000000000000 Address: 0xfffffffb984065e

> >

> > System Information

> > Windows NT 5.1 Build: 2600

> > CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E

> > CPU Version: 00000F44 CPU Feature Code: BFEBFBFF

> > CPU AMD Featuture Code: 00C2E824

> >

> > Module 1

> > ITunes.exe

> > Image Base: 0x00400000 Image Size: 0x00000000

> > Checksum: 0x013b62cd Time Stamp: 0x47efc82f

> > Version Information

> >

> > Please help if possible WHAT do we do??

>

[Guest PA Bear [MS MVP]]

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

Start | Run | winver | [OK]

 

pinheadsaz wrote:

> I think I just updated to 3, not sure how do I find out?

>

> "PA Bear [MS MVP]" wrote:

>> Is WinXP SP2 or SP3 installed?

>>

>> pinheadsaz wrote:

>>> Hi cant run itunes keep getting error message

>>> APPname iteunes exe apver 7.6.2.9

>>> modver 0.0.0.0 offset: b984065e

>>>

>>> Exception Information

>>> Code: 0xc0000005 Flags: 0x00000000

>>> Record: 0x0000000000000000 Address: 0xfffffffb984065e

>>>

>>> System Information

>>> Windows NT 5.1 Build: 2600

>>> CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E

>>> CPU Version: 00000F44 CPU Feature Code: BFEBFBFF

>>> CPU AMD Featuture Code: 00C2E824

>>>

>>> Module 1

>>> ITunes.exe

>>> Image Base: 0x00400000 Image Size: 0x00000000

>>> Checksum: 0x013b62cd Time Stamp: 0x47efc82f

>>> Version Information

>>>

>>> Please help if possible WHAT do we do??

[Guest pinheadsaz]

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

 

SP3, now what :)

"PA Bear [MS MVP]" wrote:

> Start | Run | winver | [OK]

>

> pinheadsaz wrote:

> > I think I just updated to 3, not sure how do I find out?

> >

> > "PA Bear [MS MVP]" wrote:

> >> Is WinXP SP2 or SP3 installed?

> >>

> >> pinheadsaz wrote:

> >>> Hi cant run itunes keep getting error message

> >>> APPname iteunes exe apver 7.6.2.9

> >>> modver 0.0.0.0 offset: b984065e

> >>>

> >>> Exception Information

> >>> Code: 0xc0000005 Flags: 0x00000000

> >>> Record: 0x0000000000000000 Address: 0xfffffffb984065e

> >>>

> >>> System Information

> >>> Windows NT 5.1 Build: 2600

> >>> CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E

> >>> CPU Version: 00000F44 CPU Feature Code: BFEBFBFF

> >>> CPU AMD Featuture Code: 00C2E824

> >>>

> >>> Module 1

> >>> ITunes.exe

> >>> Image Base: 0x00400000 Image Size: 0x00000000

> >>> Checksum: 0x013b62cd Time Stamp: 0x47efc82f

> >>> Version Information

> >>>

> >>> Please help if possible WHAT do we do??

>

[Guest Billy]

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

PA or any other experts, I installed SP3 on Tuesday or Wednesday, 05/13 or

05/14. I noticed that scrolling was jerky with FireFox and I'net Explorer

7.0 but until today had not tried to fix it. This morning, I plugged in the

iPod classic to charge while I tried to figure out what was going on. The

scrolling was the same, jerky, and nothing helped so I decided to back-out

SP3 as the PC was working fine before SP3. The Uninstall worked fine-at

least superficially-until the reboot. At that time Windows started but only

the background appeared, no icons for the desktop. A second reboot had the

same results. I then thought of disconnecting the iPod and the machine

booted normally, icons and all. Since I had a CD already burned and not

copied to iTunes, I opened that and found out that it would not see the iPod

while My Computer recognized the it. Starting up Task Manager, I was able to

see that every time the iPod was plugged in, the applications running

(iTunes, Windows Explorer) would go from a "Running" to a "Not Responding"

state. I performed the 5 R's that Apple recommends with no success.

Figuring that the SP3 uninstall had not cleaned out everything, I went back

to a previous Restore date-unfortunately, I picked the wrong date and spent

an hour or so spinning my wheels. Eventually I went back to May 1st and

things are now working as they are supposed to. So far the iPod has 1.53 GB

of 30.GB reloaded.

 

My machine runs an AMD 2500+ processor with an Nvidia graphics chip. There

is 1 GB RAM. The machine is non-OEM as I upgraded to XP in the distant past

from Windows 95.

 

In my opinion, something is hosed regarding SP3 and USB ports even though

the other ports seemed to be recognized. I did not test the printer or

scanner though, so my opinion on whether they are working may be optimistic.

 

While I am now working as far as I can tell; I would appreciate it f you can

get the word to someone at MS to test to see if it was just one of those

things or is there a latent problem.

 

Best of wishes,

 

Billy

 

"PA Bear [MS MVP]" wrote:

> Is WinXP SP2 or SP3 installed?

>

> pinheadsaz wrote:

> > Hi cant run itunes keep getting error message

> > APPname iteunes exe apver 7.6.2.9

> > modver 0.0.0.0 offset: b984065e

> >

> > Exception Information

> > Code: 0xc0000005 Flags: 0x00000000

> > Record: 0x0000000000000000 Address: 0xfffffffb984065e

> >

> > System Information

> > Windows NT 5.1 Build: 2600

> > CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E

> > CPU Version: 00000F44 CPU Feature Code: BFEBFBFF

> > CPU AMD Featuture Code: 00C2E824

> >

> > Module 1

> > ITunes.exe

> > Image Base: 0x00400000 Image Size: 0x00000000

> > Checksum: 0x013b62cd Time Stamp: 0x47efc82f

> > Version Information

> >

> > Please help if possible WHAT do we do??

>

[Guest PA Bear [MS MVP]]

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

Assuming (1) iTunes was working properly (not getting the error) before you

installed SP2 *and* (2) you installed SP3 properly, I'd open a free support

incident:

 

Free unlimited installation and compatibility support is available for

Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and

e-mail support is available only in the United States and Canada.

 

• US:

http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

 

• CA:

http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

 

• UK:

http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

 

• AU:

http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

 

• Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select

Windows XP | select Windows XP Service Pack 3

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

pinheadsaz wrote:

> SP3, now what

>

> "PA Bear [MS MVP]" wrote:

>> Start | Run | winver | [OK]

>>

>> pinheadsaz wrote:

>>> I think I just updated to 3, not sure how do I find out?

>>>

>>> "PA Bear [MS MVP]" wrote:

>>>> Is WinXP SP2 or SP3 installed?

>>>>

>>>> pinheadsaz wrote:

>>>>> Hi cant run itunes keep getting error message

>>>>> APPname iteunes exe apver 7.6.2.9

>>>>> modver 0.0.0.0 offset: b984065e

>>>>>

>>>>> Exception Information

>>>>> Code: 0xc0000005 Flags: 0x00000000

>>>>> Record: 0x0000000000000000 Address: 0xfffffffb984065e

>>>>>

>>>>> System Information

>>>>> Windows NT 5.1 Build: 2600

>>>>> CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E

>>>>> CPU Version: 00000F44 CPU Feature Code: BFEBFBFF

>>>>> CPU AMD Featuture Code: 00C2E824

>>>>>

>>>>> Module 1

>>>>> ITunes.exe

>>>>> Image Base: 0x00400000 Image Size: 0x00000000

>>>>> Checksum: 0x013b62cd Time Stamp: 0x47efc82f

>>>>> Version Information

>>>>>

>>>>> Please help if possible WHAT do we do??

[Guest pinheadsaz]

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

P A Bear,

 

Thanks but it was giving me the same error before?? Any other ideas??

Please help if you can??

 

"PA Bear [MS MVP]" wrote:

> Assuming (1) iTunes was working properly (not getting the error) before you

> installed SP2 *and* (2) you installed SP3 properly, I'd open a free support

> incident:

>

> Free unlimited installation and compatibility support is available for

> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and

> e-mail support is available only in the United States and Canada.

>

> • US:

> http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

>

> • CA:

> http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

>

> • UK:

> http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

>

> • AU:

> http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

>

> • Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select

> Windows XP | select Windows XP Service Pack 3

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

> pinheadsaz wrote:

> > SP3, now what

> >

> > "PA Bear [MS MVP]" wrote:

> >> Start | Run | winver | [OK]

> >>

> >> pinheadsaz wrote:

> >>> I think I just updated to 3, not sure how do I find out?

> >>>

> >>> "PA Bear [MS MVP]" wrote:

> >>>> Is WinXP SP2 or SP3 installed?

> >>>>

> >>>> pinheadsaz wrote:

> >>>>> Hi cant run itunes keep getting error message

> >>>>> APPname iteunes exe apver 7.6.2.9

> >>>>> modver 0.0.0.0 offset: b984065e

> >>>>>

> >>>>> Exception Information

> >>>>> Code: 0xc0000005 Flags: 0x00000000

> >>>>> Record: 0x0000000000000000 Address: 0xfffffffb984065e

> >>>>>

> >>>>> System Information

> >>>>> Windows NT 5.1 Build: 2600

> >>>>> CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E

> >>>>> CPU Version: 00000F44 CPU Feature Code: BFEBFBFF

> >>>>> CPU AMD Featuture Code: 00C2E824

> >>>>>

> >>>>> Module 1

> >>>>> ITunes.exe

> >>>>> Image Base: 0x00400000 Image Size: 0x00000000

> >>>>> Checksum: 0x013b62cd Time Stamp: 0x47efc82f

> >>>>> Version Information

> >>>>>

> >>>>> Please help if possible WHAT do we do??

>

>

[Guest PA Bear [MS MVP]]

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

Re: running Itunes with my new IPOD, have XP media center 2005 HE

 

Contact iTunes/iPOD Support then.

 

pinheadsaz wrote:

> P A Bear,

>

> Thanks but it was giving me the same error before?? Any other ideas??

> Please help if you can??

>

> "PA Bear [MS MVP]" wrote:

>

>> Assuming (1) iTunes was working properly (not getting the error) before

>> you

>> installed SP2 *and* (2) you installed SP3 properly, I'd open a free

>> support

>> incident:

>>

>> Free unlimited installation and compatibility support is available for

>> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and

>> e-mail support is available only in the United States and Canada.

>>

>> • US:

>> http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

>>

>> • CA:

>> http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

>>

>> • UK:

>> http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

>>

>> • AU:

>> http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

>>

>> • Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 |

>> select

>> Windows XP | select Windows XP Service Pack 3

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>> AumHa VSOP & Admin http://aumha.net

>> DTS-L http://dts-l.net/

>>

>> pinheadsaz wrote:

>>> SP3, now what

>>>

>>> "PA Bear [MS MVP]" wrote:

>>>> Start | Run | winver | [OK]

>>>>

>>>> pinheadsaz wrote:

>>>>> I think I just updated to 3, not sure how do I find out?

>>>>>

>>>>> "PA Bear [MS MVP]" wrote:

>>>>>> Is WinXP SP2 or SP3 installed?

>>>>>>

>>>>>> pinheadsaz wrote:

>>>>>>> Hi cant run itunes keep getting error message

>>>>>>> APPname iteunes exe apver 7.6.2.9

>>>>>>> modver 0.0.0.0 offset: b984065e

>>>>>>>

>>>>>>> Exception Information

>>>>>>> Code: 0xc0000005 Flags: 0x00000000

>>>>>>> Record: 0x0000000000000000 Address: 0xfffffffb984065e

>>>>>>>

>>>>>>> System Information

>>>>>>> Windows NT 5.1 Build: 2600

>>>>>>> CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E

>>>>>>> CPU Version: 00000F44 CPU Feature Code: BFEBFBFF

>>>>>>> CPU AMD Featuture Code: 00C2E824

>>>>>>>

>>>>>>> Module 1

>>>>>>> ITunes.exe

>>>>>>> Image Base: 0x00400000 Image Size: 0x00000000

>>>>>>> Checksum: 0x013b62cd Time Stamp: 0x47efc82f

>>>>>>> Version Information

>>>>>>>

>>>>>>> Please help if possible WHAT do we do??