Updates won't download

[Guest Mary Jo]

The installing update icon in the lower right hand corner shows that updates

are being downloaded but it doesn't happen as it shows 0% and then

disappears. I know that I should be getting updates to my antivirus software.

[Guest MowGreen [MVP]]

Re: Updates won't download

 

Mary Jo wrote:

> The installing update icon in the lower right hand corner shows that updates

> are being downloaded but it doesn't happen as it shows 0% and then

> disappears. I know that I should be getting updates to my antivirus software.

>

 

The antivirus software does not use Windows automatic updates to obtain

newer virus definitions unless OneCare is installed.

 

Please post the last 50 or so lines of the WindowsUpdate.log the next

time the icon disappears:

Start > Run > type in or copy&paste the below into the Open: line and

then click OK or press Enter

 

%windir%\windowsupdate.log

 

Scroll all the way to *the bottom* of the log for the most recent entries.

 

 

MowGreen [MVP 2003-2008]

===============

*-343-* FDNY

Never Forgotten

===============

[Guest Mary Jo]

Re: Updates won't download

 

 

 

"MowGreen [MVP]" wrote:

> Mary Jo wrote:

>

> > The installing update icon in the lower right hand corner shows that updates

> > are being downloaded but it doesn't happen as it shows 0% and then

> > disappears. I know that I should be getting updates to my antivirus software.

> >

>

> The antivirus software does not use Windows automatic updates to obtain

> newer virus definitions unless OneCare is installed.

>

> Please post the last 50 or so lines of the WindowsUpdate.log the next

> time the icon disappears:

> Start > Run > type in or copy&paste the below into the Open: line and

> then click OK or press Enter

>

> %windir%\windowsupdate.log

>

> Scroll all the way to *the bottom* of the log for the most recent entries.

>

>

> MowGreen [MVP 2003-2008]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

> 2008-05-19 12:22:17:343 3992 cb0 Misc = Module: C:\WINDOWS\system32\wucltui.dll

2008-05-19 12:22:17:343 3992 cb0 CltUI AU client got new directive =

'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},

return = 0x00000000

2008-05-19 12:22:17:359 3992 cb0 CltUI AU client creating UI plugin,

clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}

2008-05-19 12:22:48:812 1224 eac DnldMgr Error 0x80072efe occurred while

downloading update; notifying dependent calls.

2008-05-19 12:23:24:359 1224 d5c DnldMgr Error 0x80072f78 occurred while

downloading update; notifying dependent calls.

2008-05-19 12:24:00:265 1224 49c DnldMgr Error 0x80072f78 occurred while

downloading update; notifying dependent calls.

2008-05-19 12:24:00:265 1224 594 AU AU checked download status and it

changed: Downloading is paused

2008-05-19 12:24:00:281 3992 cb0 CltUI AU client got new directive =

'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =

0x00000000

2008-05-19 12:24:00:859 1224 674 AU AU received handle event

2008-05-19 12:24:26:171 1224 1f4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:

2008-05-19 12:24:26:218 1224 1f4 Misc Microsoft signed: Yes

2008-05-19 12:24:26:906 1224 1f4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:

2008-05-19 12:24:26:921 1224 1f4 Misc Microsoft signed: Yes

2008-05-19 12:24:26:953 1224 1f4 PT +++++++++++ PT: Synchronizing extended

update info +++++++++++

2008-05-19 12:24:26:953 1224 1f4 PT + ServiceId =

{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =

https://www.update.microsoft.com/v6/ClientWebService/client.asmx

2008-05-19 12:24:38:984 1224 1f4 Agent * Added update

{0290B2B7-0830-445B-8FEE-13BB4EBF18B9}.100 to search result

2008-05-19 12:24:38:984 1224 1f4 Agent * Added update

{E174AF91-A808-44CE-8936-B425F4581B03}.100 to search result

2008-05-19 12:24:38:984 1224 1f4 Agent * Added update

{2712D106-D80B-465C-AF38-8B1C4E9023DD}.100 to search result

2008-05-19 12:24:38:984 1224 1f4 Agent * Found 3 updates and 34 categories

in search; evaluated appl. rules of 500 out of 717 deployed entities

2008-05-19 12:24:39:109 1224 1f4 Agent *********

2008-05-19 12:24:39:109 1224 1f4 Agent ** END ** Agent: Finding updates

[CallerId = AutomaticUpdates]

2008-05-19 12:24:39:109 1224 1f4 Agent *************

2008-05-19 12:24:39:109 1224 1f4 DnldMgr *********** DnldMgr: Regulation

Refresh [svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********

2008-05-19 12:24:39:109 1224 594 AU >>## RESUMED ## AU: Search for updates

[CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]

2008-05-19 12:24:39:109 1224 594 AU # 3 updates detected

2008-05-19 12:24:39:109 1224 1f4 DnldMgr Contacting regulation server for 3

updates.

2008-05-19 12:24:39:109 1224 594 AU #########

2008-05-19 12:24:39:109 1224 594 AU ## END ## AU: Search for updates

[CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]

2008-05-19 12:24:39:109 1224 594 AU #############

2008-05-19 12:24:39:125 1224 594 AU AU setting next detection timeout to

2008-05-20 12:26:29

2008-05-19 12:24:39:125 1224 594 AU Setting AU scheduled install time to

2008-05-20 08:00:00

2008-05-19 12:24:39:218 1224 1f4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:

2008-05-19 12:24:39:234 1224 1f4 Misc Microsoft signed: Yes

2008-05-19 12:24:39:375 1224 1f4 DnldMgr Regulation server path:

http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.

2008-05-19 12:24:40:375 1224 1f4 DnldMgr * Regulation call complete.

0x00000000

2008-05-19 12:24:40:718 1224 594 AU AU checked download status and it

changed: Downloading is not paused

2008-05-19 12:24:40:718 1224 594 AU AU setting pending client directive to

'Download Progress'

2008-05-19 12:24:44:109 1224 1f4 Report REPORT EVENT:

{60F04582-3CC6-458E-A4FE-B622CAF107A5} 2008-05-19

12:24:39:109-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software

Synchronization Windows Update Client successfully detected 3 updates.

2008-05-19 12:24:55:812 1224 674 AU Launched new AU client for directive

'Download Progress', session id = 0x0

2008-05-19 12:24:56:265 688 b38 Misc =========== Logging initialized

(build: 7.0.6000.381, tz: -0500) ===========

2008-05-19 12:24:56:265 688 b38 Misc = Process:

C:\WINDOWS\system32\wuauclt.exe

2008-05-19 12:24:56:265 688 b38 AUClnt Launched Client UI process

2008-05-19 12:24:56:437 688 b38 Misc =========== Logging initialized

(build: 7.0.6000.381, tz: -0500) ===========

2008-05-19 12:24:56:437 688 b38 Misc = Process:

C:\WINDOWS\system32\wuauclt.exe

2008-05-19 12:24:56:437 688 b38 Misc = Module:

C:\WINDOWS\system32\wucltui.dll

2008-05-19 12:24:56:437 688 b38 CltUI AU client got new directive =

'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},

return = 0x00000000

2008-05-19 12:24:56:437 688 b38 CltUI AU client creating UI plugin,

clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}

2008-05-19 12:25:15:609 1224 ff8 DnldMgr Error 0x80072f78 occurred while

downloading update; notifying dependent calls.

2008-05-19 12:25:52:890 1224 ca4 DnldMgr Error 0x80072f78 occurred while

downloading update; notifying dependent calls.

2008-05-19 12:26:28:390 1224 910 DnldMgr Error 0x80072f78 occurred while

downloading update; notifying dependent calls.

2008-05-19 12:26:28:390 1224 594 AU AU checked download status and it

changed: Downloading is paused

2008-05-19 12:26:28:390 688 b38 CltUI AU client got new directive =

'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =

0x00000000

2008-05-19 12:26:28:828 1224 674 AU AU received handle event

 

Here is the update log that I ran right after the icon disappeared. I've

been using this antivirus for quite awhile and everything has always updated

in the past. In fact the last update was done on 5/10.

>

[Guest MowGreen [MVP]]

Re: Updates won't download

 

0x80072f78 ERROR_HTTP_INVALID_SERVER_RESPONSE

The server response could not be parsed.

 

Just because the system could previously update with the installed

antivirus does not mean that the AV has not corrupted files, logs, or

datastores that are needed to update. It may have been a case of a bad

virus definition that was installed; it may be that the AV has scanned

locked objects as described above and corrupted them; it may very well

be that the AV is incompatible with Windows, although the manufacturer

states that it is [ hello Norton, McAfee ! ].

 

What is the installed AV and did this issue occur after the AV installed

virus definitions on the day updating ceased to function ?

 

You could attempt a System Restore back to just *after* May 10th, as

you've stated that updates installed that day. DO NOT use the May 10th

restore point as that will uninstall the updates installed that day.

 

Will wait till you inform us of the AV situation.

BTW, is IE 7 installed ?

 

MowGreen [MVP 2003-2008]

===============

*-343-* FDNY

Never Forgotten

===============

 

 

 

 

Mary Jo wrote:

>>2008-05-19 12:22:17:343 3992 cb0 Misc = Module: C:\WINDOWS\system32\wucltui.dll

>

> 2008-05-19 12:22:17:343 3992 cb0 CltUI AU client got new directive =

> 'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},

> return = 0x00000000

> 2008-05-19 12:22:17:359 3992 cb0 CltUI AU client creating UI plugin,

> clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}

> 2008-05-19 12:22:48:812 1224 eac DnldMgr Error 0x80072efe occurred while

> downloading update; notifying dependent calls.

> 2008-05-19 12:23:24:359 1224 d5c DnldMgr Error 0x80072f78 occurred while

> downloading update; notifying dependent calls.

> 2008-05-19 12:24:00:265 1224 49c DnldMgr Error 0x80072f78 occurred while

> downloading update; notifying dependent calls.

> 2008-05-19 12:24:00:265 1224 594 AU AU checked download status and it

> changed: Downloading is paused

> 2008-05-19 12:24:00:281 3992 cb0 CltUI AU client got new directive =

> 'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =

> 0x00000000

> 2008-05-19 12:24:00:859 1224 674 AU AU received handle event

> 2008-05-19 12:24:26:171 1224 1f4 Misc Validating signature for

> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:

> 2008-05-19 12:24:26:218 1224 1f4 Misc Microsoft signed: Yes

> 2008-05-19 12:24:26:906 1224 1f4 Misc Validating signature for

> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:

> 2008-05-19 12:24:26:921 1224 1f4 Misc Microsoft signed: Yes

> 2008-05-19 12:24:26:953 1224 1f4 PT +++++++++++ PT: Synchronizing extended

> update info +++++++++++

> 2008-05-19 12:24:26:953 1224 1f4 PT + ServiceId =

> {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =

> https://www.update.microsoft.com/v6/ClientWebService/client.asmx

> 2008-05-19 12:24:38:984 1224 1f4 Agent * Added update

> {0290B2B7-0830-445B-8FEE-13BB4EBF18B9}.100 to search result

> 2008-05-19 12:24:38:984 1224 1f4 Agent * Added update

> {E174AF91-A808-44CE-8936-B425F4581B03}.100 to search result

> 2008-05-19 12:24:38:984 1224 1f4 Agent * Added update

> {2712D106-D80B-465C-AF38-8B1C4E9023DD}.100 to search result

> 2008-05-19 12:24:38:984 1224 1f4 Agent * Found 3 updates and 34 categories

> in search; evaluated appl. rules of 500 out of 717 deployed entities

> 2008-05-19 12:24:39:109 1224 1f4 Agent *********

> 2008-05-19 12:24:39:109 1224 1f4 Agent ** END ** Agent: Finding updates

> [CallerId = AutomaticUpdates]

> 2008-05-19 12:24:39:109 1224 1f4 Agent *************

> 2008-05-19 12:24:39:109 1224 1f4 DnldMgr *********** DnldMgr: Regulation

> Refresh [svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********

> 2008-05-19 12:24:39:109 1224 594 AU >>## RESUMED ## AU: Search for updates

> [CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]

> 2008-05-19 12:24:39:109 1224 594 AU # 3 updates detected

> 2008-05-19 12:24:39:109 1224 1f4 DnldMgr Contacting regulation server for 3

> updates.

> 2008-05-19 12:24:39:109 1224 594 AU #########

> 2008-05-19 12:24:39:109 1224 594 AU ## END ## AU: Search for updates

> [CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]

> 2008-05-19 12:24:39:109 1224 594 AU #############

> 2008-05-19 12:24:39:125 1224 594 AU AU setting next detection timeout to

> 2008-05-20 12:26:29

> 2008-05-19 12:24:39:125 1224 594 AU Setting AU scheduled install time to

> 2008-05-20 08:00:00

> 2008-05-19 12:24:39:218 1224 1f4 Misc Validating signature for

> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:

> 2008-05-19 12:24:39:234 1224 1f4 Misc Microsoft signed: Yes

> 2008-05-19 12:24:39:375 1224 1f4 DnldMgr Regulation server path:

> http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.

> 2008-05-19 12:24:40:375 1224 1f4 DnldMgr * Regulation call complete.

> 0x00000000

> 2008-05-19 12:24:40:718 1224 594 AU AU checked download status and it

> changed: Downloading is not paused

> 2008-05-19 12:24:40:718 1224 594 AU AU setting pending client directive to

> 'Download Progress'

> 2008-05-19 12:24:44:109 1224 1f4 Report REPORT EVENT:

> {60F04582-3CC6-458E-A4FE-B622CAF107A5} 2008-05-19

> 12:24:39:109-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software

> Synchronization Windows Update Client successfully detected 3 updates.

> 2008-05-19 12:24:55:812 1224 674 AU Launched new AU client for directive

> 'Download Progress', session id = 0x0

> 2008-05-19 12:24:56:265 688 b38 Misc =========== Logging initialized

> (build: 7.0.6000.381, tz: -0500) ===========

> 2008-05-19 12:24:56:265 688 b38 Misc = Process:

> C:\WINDOWS\system32\wuauclt.exe

> 2008-05-19 12:24:56:265 688 b38 AUClnt Launched Client UI process

> 2008-05-19 12:24:56:437 688 b38 Misc =========== Logging initialized

> (build: 7.0.6000.381, tz: -0500) ===========

> 2008-05-19 12:24:56:437 688 b38 Misc = Process:

> C:\WINDOWS\system32\wuauclt.exe

> 2008-05-19 12:24:56:437 688 b38 Misc = Module:

> C:\WINDOWS\system32\wucltui.dll

> 2008-05-19 12:24:56:437 688 b38 CltUI AU client got new directive =

> 'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},

> return = 0x00000000

> 2008-05-19 12:24:56:437 688 b38 CltUI AU client creating UI plugin,

> clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}

> 2008-05-19 12:25:15:609 1224 ff8 DnldMgr Error 0x80072f78 occurred while

> downloading update; notifying dependent calls.

> 2008-05-19 12:25:52:890 1224 ca4 DnldMgr Error 0x80072f78 occurred while

> downloading update; notifying dependent calls.

> 2008-05-19 12:26:28:390 1224 910 DnldMgr Error 0x80072f78 occurred while

> downloading update; notifying dependent calls.

> 2008-05-19 12:26:28:390 1224 594 AU AU checked download status and it

> changed: Downloading is paused

> 2008-05-19 12:26:28:390 688 b38 CltUI AU client got new directive =

> 'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =

> 0x00000000

> 2008-05-19 12:26:28:828 1224 674 AU AU received handle event

>

> Here is the update log that I ran right after the icon disappeared. I've

> been using this antivirus for quite awhile and everything has always updated

> in the past. In fact the last update was done on 5/10.

>

>

[Guest Mary Jo]

Re: Updates won't download

 

 

 

"MowGreen [MVP]" wrote:

> 0x80072f78 ERROR_HTTP_INVALID_SERVER_RESPONSE

> The server response could not be parsed.

>

> Just because the system could previously update with the installed

> antivirus does not mean that the AV has not corrupted files, logs, or

> datastores that are needed to update. It may have been a case of a bad

> virus definition that was installed; it may be that the AV has scanned

> locked objects as described above and corrupted them; it may very well

> be that the AV is incompatible with Windows, although the manufacturer

> states that it is [ hello Norton, McAfee ! ].

>

> What is the installed AV and did this issue occur after the AV installed

> virus definitions on the day updating ceased to function ?

>

> You could attempt a System Restore back to just *after* May 10th, as

> you've stated that updates installed that day. DO NOT use the May 10th

> restore point as that will uninstall the updates installed that day.

>

> Will wait till you inform us of the AV situation.

> BTW, is IE 7 installed ?

>

> MowGreen [MVP 2003-2008]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

>

> I am using Internet Explorer 7.0.5730.11 and the AV software is Trend Micro Antivirus Plus Antispyware 2008.

 

This problem started on 5/14 or 5/15 not sure exactly which day it was and

the last update of the AV was on 5/10.

 

I do not have a backup from which I can restore.

 

>

>

> Mary Jo wrote:

>

> >>2008-05-19 12:22:17:343 3992 cb0 Misc = Module: C:\WINDOWS\system32\wucltui.dll

> >

> > 2008-05-19 12:22:17:343 3992 cb0 CltUI AU client got new directive =

> > 'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},

> > return = 0x00000000

> > 2008-05-19 12:22:17:359 3992 cb0 CltUI AU client creating UI plugin,

> > clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}

> > 2008-05-19 12:22:48:812 1224 eac DnldMgr Error 0x80072efe occurred while

> > downloading update; notifying dependent calls.

> > 2008-05-19 12:23:24:359 1224 d5c DnldMgr Error 0x80072f78 occurred while

> > downloading update; notifying dependent calls.

> > 2008-05-19 12:24:00:265 1224 49c DnldMgr Error 0x80072f78 occurred while

> > downloading update; notifying dependent calls.

> > 2008-05-19 12:24:00:265 1224 594 AU AU checked download status and it

> > changed: Downloading is paused

> > 2008-05-19 12:24:00:281 3992 cb0 CltUI AU client got new directive =

> > 'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =

> > 0x00000000

> > 2008-05-19 12:24:00:859 1224 674 AU AU received handle event

> > 2008-05-19 12:24:26:171 1224 1f4 Misc Validating signature for

> > C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:

> > 2008-05-19 12:24:26:218 1224 1f4 Misc Microsoft signed: Yes

> > 2008-05-19 12:24:26:906 1224 1f4 Misc Validating signature for

> > C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:

> > 2008-05-19 12:24:26:921 1224 1f4 Misc Microsoft signed: Yes

> > 2008-05-19 12:24:26:953 1224 1f4 PT +++++++++++ PT: Synchronizing extended

> > update info +++++++++++

> > 2008-05-19 12:24:26:953 1224 1f4 PT + ServiceId =

> > {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =

> > https://www.update.microsoft.com/v6/ClientWebService/client.asmx

> > 2008-05-19 12:24:38:984 1224 1f4 Agent * Added update

> > {0290B2B7-0830-445B-8FEE-13BB4EBF18B9}.100 to search result

> > 2008-05-19 12:24:38:984 1224 1f4 Agent * Added update

> > {E174AF91-A808-44CE-8936-B425F4581B03}.100 to search result

> > 2008-05-19 12:24:38:984 1224 1f4 Agent * Added update

> > {2712D106-D80B-465C-AF38-8B1C4E9023DD}.100 to search result

> > 2008-05-19 12:24:38:984 1224 1f4 Agent * Found 3 updates and 34 categories

> > in search; evaluated appl. rules of 500 out of 717 deployed entities

> > 2008-05-19 12:24:39:109 1224 1f4 Agent *********

> > 2008-05-19 12:24:39:109 1224 1f4 Agent ** END ** Agent: Finding updates

> > [CallerId = AutomaticUpdates]

> > 2008-05-19 12:24:39:109 1224 1f4 Agent *************

> > 2008-05-19 12:24:39:109 1224 1f4 DnldMgr *********** DnldMgr: Regulation

> > Refresh [svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********

> > 2008-05-19 12:24:39:109 1224 594 AU >>## RESUMED ## AU: Search for updates

> > [CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]

> > 2008-05-19 12:24:39:109 1224 594 AU # 3 updates detected

> > 2008-05-19 12:24:39:109 1224 1f4 DnldMgr Contacting regulation server for 3

> > updates.

> > 2008-05-19 12:24:39:109 1224 594 AU #########

> > 2008-05-19 12:24:39:109 1224 594 AU ## END ## AU: Search for updates

> > [CallId = {B961C84A-4BCB-4961-8D49-E0598F8E8006}]

> > 2008-05-19 12:24:39:109 1224 594 AU #############

> > 2008-05-19 12:24:39:125 1224 594 AU AU setting next detection timeout to

> > 2008-05-20 12:26:29

> > 2008-05-19 12:24:39:125 1224 594 AU Setting AU scheduled install time to

> > 2008-05-20 08:00:00

> > 2008-05-19 12:24:39:218 1224 1f4 Misc Validating signature for

> > C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:

> > 2008-05-19 12:24:39:234 1224 1f4 Misc Microsoft signed: Yes

> > 2008-05-19 12:24:39:375 1224 1f4 DnldMgr Regulation server path:

> > http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.

> > 2008-05-19 12:24:40:375 1224 1f4 DnldMgr * Regulation call complete.

> > 0x00000000

> > 2008-05-19 12:24:40:718 1224 594 AU AU checked download status and it

> > changed: Downloading is not paused

> > 2008-05-19 12:24:40:718 1224 594 AU AU setting pending client directive to

> > 'Download Progress'

> > 2008-05-19 12:24:44:109 1224 1f4 Report REPORT EVENT:

> > {60F04582-3CC6-458E-A4FE-B622CAF107A5} 2008-05-19

> > 12:24:39:109-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software

> > Synchronization Windows Update Client successfully detected 3 updates.

> > 2008-05-19 12:24:55:812 1224 674 AU Launched new AU client for directive

> > 'Download Progress', session id = 0x0

> > 2008-05-19 12:24:56:265 688 b38 Misc =========== Logging initialized

> > (build: 7.0.6000.381, tz: -0500) ===========

> > 2008-05-19 12:24:56:265 688 b38 Misc = Process:

> > C:\WINDOWS\system32\wuauclt.exe

> > 2008-05-19 12:24:56:265 688 b38 AUClnt Launched Client UI process

> > 2008-05-19 12:24:56:437 688 b38 Misc =========== Logging initialized

> > (build: 7.0.6000.381, tz: -0500) ===========

> > 2008-05-19 12:24:56:437 688 b38 Misc = Process:

> > C:\WINDOWS\system32\wuauclt.exe

> > 2008-05-19 12:24:56:437 688 b38 Misc = Module:

> > C:\WINDOWS\system32\wucltui.dll

> > 2008-05-19 12:24:56:437 688 b38 CltUI AU client got new directive =

> > 'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},

> > return = 0x00000000

> > 2008-05-19 12:24:56:437 688 b38 CltUI AU client creating UI plugin,

> > clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}

> > 2008-05-19 12:25:15:609 1224 ff8 DnldMgr Error 0x80072f78 occurred while

> > downloading update; notifying dependent calls.

> > 2008-05-19 12:25:52:890 1224 ca4 DnldMgr Error 0x80072f78 occurred while

> > downloading update; notifying dependent calls.

> > 2008-05-19 12:26:28:390 1224 910 DnldMgr Error 0x80072f78 occurred while

> > downloading update; notifying dependent calls.

> > 2008-05-19 12:26:28:390 1224 594 AU AU checked download status and it

> > changed: Downloading is paused

> > 2008-05-19 12:26:28:390 688 b38 CltUI AU client got new directive =

> > 'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =

> > 0x00000000

> > 2008-05-19 12:26:28:828 1224 674 AU AU received handle event

> >

> > Here is the update log that I ran right after the icon disappeared. I've

> > been using this antivirus for quite awhile and everything has always updated

> > in the past. In fact the last update was done on 5/10.

> >

> >

>

[Guest MowGreen [MVP]]

Re: Updates won't download

 

Mary Jo wrote:

>

> "MowGreen [MVP]" wrote:

>

>

>>0x80072f78 ERROR_HTTP_INVALID_SERVER_RESPONSE

>>The server response could not be parsed.

>>

>>Just because the system could previously update with the installed

>>antivirus does not mean that the AV has not corrupted files, logs, or

>>datastores that are needed to update. It may have been a case of a bad

>>virus definition that was installed; it may be that the AV has scanned

>>locked objects as described above and corrupted them; it may very well

>>be that the AV is incompatible with Windows, although the manufacturer

>>states that it is [ hello Norton, McAfee ! ].

>>

>>What is the installed AV and did this issue occur after the AV installed

>>virus definitions on the day updating ceased to function ?

>>

>>You could attempt a System Restore back to just *after* May 10th, as

>>you've stated that updates installed that day. DO NOT use the May 10th

>>restore point as that will uninstall the updates installed that day.

>>

>>Will wait till you inform us of the AV situation.

>>BTW, is IE 7 installed ?

>>

>>MowGreen [MVP 2003-2008]

>>===============

>> *-343-* FDNY

>>Never Forgotten

>>===============

>>

>>I am using Internet Explorer 7.0.5730.11 and the AV software is Trend Micro Antivirus Plus Antispyware 2008.

>

>

> This problem started on 5/14 or 5/15 not sure exactly which day it was and

> the last update of the AV was on 5/10.

>

> I do not have a backup from which I can restore.

>

 

You're confusing System Restore with backing up:

 

How to Restore a Windows XP system to a previous State using System Restore

http://bertk.mvps.org/index.html

 

 

MowGreen [MVP 2003-2008]

===============

*-343-* FDNY

Never Forgotten

===============

[Guest Mary Jo]

Re: Updates won't download

 

 

 

"MowGreen [MVP]" wrote:

> Mary Jo wrote:

>

> >

> > "MowGreen [MVP]" wrote:

> >

> >

> >>0x80072f78 ERROR_HTTP_INVALID_SERVER_RESPONSE

> >>The server response could not be parsed.

> >>

> >>Just because the system could previously update with the installed

> >>antivirus does not mean that the AV has not corrupted files, logs, or

> >>datastores that are needed to update. It may have been a case of a bad

> >>virus definition that was installed; it may be that the AV has scanned

> >>locked objects as described above and corrupted them; it may very well

> >>be that the AV is incompatible with Windows, although the manufacturer

> >>states that it is [ hello Norton, McAfee ! ].

> >>

> >>What is the installed AV and did this issue occur after the AV installed

> >>virus definitions on the day updating ceased to function ?

> >>

> >>You could attempt a System Restore back to just *after* May 10th, as

> >>you've stated that updates installed that day. DO NOT use the May 10th

> >>restore point as that will uninstall the updates installed that day.

> >>

> >>Will wait till you inform us of the AV situation.

> >>BTW, is IE 7 installed ?

> >>

> >>MowGreen [MVP 2003-2008]

> >>===============

> >> *-343-* FDNY

> >>Never Forgotten

> >>===============

> >>

> >>I am using Internet Explorer 7.0.5730.11 and the AV software is Trend Micro Antivirus Plus Antispyware 2008.

> >

> >

> > This problem started on 5/14 or 5/15 not sure exactly which day it was and

> > the last update of the AV was on 5/10.

> >

> > I do not have a backup from which I can restore.

> >

>

> You're confusing System Restore with backing up:

>

> How to Restore a Windows XP system to a previous State using System Restore

> http://bertk.mvps.org/index.html

>

>

> MowGreen [MVP 2003-2008]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

 

You are right - I have them confused. I will try this.

>