loss of wireless network

Dalo Harkin · January 7, 2011

Can you please take a screen shot of your network adapters from device manager and post it here.

Who configures/configured/administrates your router/network

jinkie · January 8, 2011

sorry i dont know how to do a screen shot on my device manager

Who configures/configured/administrates your router/network i am sorry but i dont know what this is my internet provider is ntl i have a belkin wireless router running from my ntl modem if thats any help thanks

KenB · January 9, 2011

Hi,

i dont know how to do a screen shot on my device manager

Open an account with Photobucket.

Image hosting, free photo sharing & video sharing at Photobucket

Open Device Manager and click the > next to Network adapters

Press PrtSc ( print Screen key )

Open Paint. ( Start > Accessories )

Paste the screen copy ......CTRL + V

Save As ........give it a name and a location that you will be able to find

(make sure you save it with a .jpg extension)

Go back to Photobucket.

Click on the Upload Now button

Click on Select Photos and Videos

Locate your saved file.

Highlight it > Open

When upload is complete click on "Save and continue to my album"

Highlight the Pic then from the box that appears below select "IMG Code"

It will say "copied"

Paste the IMG Code into your next post.

It looks like a long process but it is easy enough.

jinkie · January 9, 2011

hello ken my laptop is not letting me prt sc when i press the fn key then the prt sc key it does nothing i tryed the ctrl and alt keys diffrent ways but it still wont work

jinkie · January 9, 2011

i have a belkin wireless usb network adapter mod nof5d8053 v6 i loaded the software dics i got with it and that didnot work for the conection it still says cant be found but it didn,t install any utility

KenB · January 9, 2011

when i press the fn key

I don't think you need to. The prtSc key will do the job by itself.

You would only need the Fn key if PrtSc was in blue.

Did you follow this process ?

Belkin : Support : Installing your wireless Cardbus or USB network card in Windows Vista

it didn,t install any utility

Are you saying that after you used the installation disk - there is nothing showing in Device Manager when the Belkin adapter is put in the USB port ?

Does Windows detect new hardware when you put the adapter into the USB port ?

KenB · January 9, 2011

Please see this and my other previous post.

Your manual is here:

http://cache-www.belkin.com/support/dl/p75451_f5d8053.pdf

See p8 onwards for installation.

Also it says:

At the time of initial release of this product, Windows Vista

drivers were not available for release and might not be included on the

CD shipped with your product

Did you have the correct drivers on the CD ?

Dalo Harkin · January 10, 2011

I personally would not use any software that comes with routers or USB/PCI dongles.

If you goto the manufacturers website you will be able to find the driver needed (you will obviously have to do this from a PC with internet)

when you have the driver install it and then plug the dongle in and it will be recognised via windows and then you can configure it for your network.

you will need the passphrase which is known as your 'key' if you dont know it already it will be on the bottom of the router on a sticker

jinkie · January 10, 2011

my prtscn didnot work but i tryed to take a pic with my phone thanks for helping i hope this is ok http://i422.photobucket.com/albums/pp303/jossieboo/10012011038.jpg

KenB · January 10, 2011

With the ethernet cable connected:

Open your internet browser.

In the address bar at the top - highlight the address then type 192.168.2.1 then press ENTER

This should give you accesss to your router.

If this fails try 192.168.1.1 or 192.168.0.1

If the password box is empty try just clicking on the submit button.

If you are asked for a password it is probably admin.

Can you have a look around to see if there is an option to enable / disable the wireless option.

jinkie · January 11, 2011

thanks ken i tryey my ip add but there is nothing to switch it on or of i tryed a factory restart but everything is still the same everything is still ok to conect to my wireless conection just not this laptop

KenB · January 11, 2011

Hi,

Go back into the router settings and you are looking for something like Wireless LAN.

You will be broadcasting on a channel.

If this is 7 try changing it to 11 or vice-versa.

Come out of router settings.

Try again wirelessly.

============

With the ethernet cable out:

In the bottom right of screen > monitor icon > right click > repair

( should have tried this previously )

Same icon > Connect to a network

Can you see yours?

Can you connect? You will need the security key if you are running a secure network.

jinkie · January 12, 2011

i tryed changing the num from 11 to 7 no luck and i tryed to repair but it told me no networks were found plug in the cable i am loosing the plot with this computer its strange that it wouldnt let me use a network key to go wireless as well as the wifi not working

KenB · January 12, 2011

With the ethernet cable connected ....

Ping the router.

Start > Run ...type in ....cmd .....ENTER

Type .....ping 192.168.2.1 ( or whatever combination you used to access the router )

You should get 4 packets sent and 4 received. No errors.

Do the same wirelessly.

Again you should get 4 sent and received.

==============================

Wirelessly ......at the prompt type ipconfig /all ( space after ipconfig )

right click > select all

CTRL + C

then paste the results here. ( CTRL + V )

jinkie · January 12, 2011

the results

Microsoft Windows [Version 6.0.6002]

C:\Users\bernie>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.2.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\bernie>ping192.168.2.1

'ping192.168.2.1' is not recognized as an internal or external command,

operable program or batch file.

C:\Users\bernie>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.2: Destination host unreachable.

Ping statistics for 192.168.2.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\bernie>ipconfig/all

Dalo Harkin · January 13, 2011

The problem with things like this is without actually being there it is VERY hard to see what is going on.

Have you changed anything in the router?

Do you know if the router is acting as a DHCP server - there will be a STATUS page on the router page that will tell you.

Do you know if you are required to add the MAC address of any wireless devices to access your wireless

RandyL · January 13, 2011

Like Dalo said it's hard to diagnose without being there.

It seems your drivers are ok.

One computer can connect but not the other.

So what is the difference between the two computers?

Did you enter the router key when trying to connect? It's usually on the bottom of the router.

Is there security software on one computer that is not on the other?

For instance with Mcafee Security Suites you have to allow a connection there before configuring it with Windows.

The point is you have to isolate the differences then work with security software to allow it.

You may have to start all over by deleting the connections and disabling security temporarily to figure it out.

I'm not a network guy but it may help if you do so.

Good luck.

jinkie · January 13, 2011

hello the only thing i have changed is conecting my sony tv to my wireless conection i have not changed anything on the router at all the router is acting as a DHCP server it says its Enabled i dont have to add the MAC address of any wireless devices to access your wireless thanks for all the help and time you all have given me

KenB · January 13, 2011

Hi,

Wirelessly ( no cable connected ) ...

Start > Help and Support > Troubleshooting > Network Connectivity Problems / Internet Connection Problems

This is worth a shot - it will probably come back with "Error identified but can't do anything about it" :)

jinkie · January 13, 2011

tryed that but still no joy on the last page when a sent a ping my two ip add are diffrent is this normal for the two

KenB · January 13, 2011

sent a ping my two ip add are diffrent

Shouldn't be .....

Can you post tthe results here so we can take a look.

jinkie · January 13, 2011

the wired ping

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

the wireless ping

Reply from 192.168.2.2: Destination host unreachable.

Ping statistics for 192.168.2.1:

KenB · January 14, 2011

I have just simulated your wireless results:

C:\Users\Ken>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.2: Destination host unreachable.

Reply from 192.168.1.2: Destination host unreachable.

Request timed out.

Ping statistics for 192.168.1.1:

I switched off my wireless connection.

I am fairly sure that the problem lies with your laptop and not the router settings.

Do you get the same results if you use the wireless adapter ?

Are you sure that the wireless connection switch is on and the LED lit ?

jinkie · January 14, 2011

that is the same results as mine i still cant get the usb dongle to work still

KenB · January 14, 2011

What is the model number of your Belkin Router ?

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