Win2k3 SP2 - MSI Installer

[Guest Nomad]

Hey Everyone

 

I have a problem on our Windows Server 2003 Enterprise SP2 Terminal Server

box where the MSI Installer (when installing / uninstalling an app) pauses

for between 20-45 minutes (while using 100% of a single core, this box is a

Dual Socket Dual Core Xeon 3.4ghz). After this delay the system eventually

continues on with the install / uninstall and completes it successfully.

 

However, just as the installer pauses it logs the following in the event log.

 

-----

 

Detection of product '{0D20B6A8-2B82-4376-9876-C3A289C80590}', feature

'AlwaysInstall', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed.

The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does

not exist.

 

-----

 

Detection of product '{0D20B6A8-2B82-4376-9876-C3A289C80590}', feature

'AlwaysInstall' failed during request for component

'{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'

 

-----

 

Could anyone point me in the right direction of trying to fix this? Its more

of a nuisance than anything, things just take longer. Thanks Everyone,

 

Adam

[Guest Anthony [MVP]]

Re: Win2k3 SP2 - MSI Installer

 

Nomad,

Turn on verbose windows installer logging to get a clear picture of what is

happening. You can do that in different ways:

http://support.microsoft.com/kb/223300. You can also just add the /l switch

to the msiexec.

It sounds as though the problem is related to the Installshield Update

Manager so you can try removing that,

http://knowledge.macrovision.com/selfservice/viewContent.do?externalId=Q111006&sliceId=1

Hope that helps.

Anthony,

http://www.airdesk.co.uk

 

 

 

"Nomad" <Nomad@discussions.microsoft.com> wrote in message

news:8A04E21C-1104-4DC8-A97F-DA41494B8169@microsoft.com...

> Hey Everyone

>

> I have a problem on our Windows Server 2003 Enterprise SP2 Terminal Server

> box where the MSI Installer (when installing / uninstalling an app) pauses

> for between 20-45 minutes (while using 100% of a single core, this box is

> a

> Dual Socket Dual Core Xeon 3.4ghz). After this delay the system eventually

> continues on with the install / uninstall and completes it successfully.

>

> However, just as the installer pauses it logs the following in the event

> log.

>

> -----

>

> Detection of product '{0D20B6A8-2B82-4376-9876-C3A289C80590}', feature

> 'AlwaysInstall', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}'

> failed.

> The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\'

> does

> not exist.

>

> -----

>

> Detection of product '{0D20B6A8-2B82-4376-9876-C3A289C80590}', feature

> 'AlwaysInstall' failed during request for component

> '{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'

>

> -----

>

> Could anyone point me in the right direction of trying to fix this? Its

> more

> of a nuisance than anything, things just take longer. Thanks Everyone,

>

> Adam