windows won't boot / safemode won't boot

[Guest pjbruce]

I'd be so grateful if anyone can help with this.

 

Last week loaded trial of Norton Ghost 14. After install software promted

for a reboot. Did this but system wouldn't load, got a real brief BSOD with

error report P: C000021a session manager etc.... Safe mode would not

complete. I tried all the standard recovery consol tools, FIXBOOT, FIXMBR,

CHKDSK /f/r etc.

 

I performed recommended action in article

http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545#top which

dealt with BSOD and allowed recovery consol tools to work. Run tools but no

result.

 

Safe mode boots up so that black screen appears with safe mode titles and

mouse pointer then once again defaults into reboot. Tried in place repair

from cd. Setup begins but when system reboots and then setup seeks to

continue get back into reboot cycle.

 

Really need this machine but want to avoid complete re-install as I have

will lose some stuff. I've installed fresh copy of winxp in another folder on

HDD and have a remote registry manager but can't find anything that looks

like it may help.

 

Regards,

[Guest R. McCarty]

Re: windows won't boot / safemode won't boot

 

In the case you describe, the highest probability of success is to boot

to Safe Mode and choose the optional mode "Last Known..." this

usually will allow the system to boot and ignore the changes made.

 

The problem now is you've taken too many steps/approaches to give

you a clearly defined solution. I'd still try a "Last Know working..."

on your original XP instance.

 

"pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@microsoft.com...

> I'd be so grateful if anyone can help with this.

>

> Last week loaded trial of Norton Ghost 14. After install software promted

> for a reboot. Did this but system wouldn't load, got a real brief BSOD

> with

> error report P: C000021a session manager etc.... Safe mode would not

> complete. I tried all the standard recovery consol tools, FIXBOOT, FIXMBR,

> CHKDSK /f/r etc.

>

> I performed recommended action in article

> http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545#top

> which

> dealt with BSOD and allowed recovery consol tools to work. Run tools but

> no

> result.

>

> Safe mode boots up so that black screen appears with safe mode titles and

> mouse pointer then once again defaults into reboot. Tried in place repair

> from cd. Setup begins but when system reboots and then setup seeks to

> continue get back into reboot cycle.

>

> Really need this machine but want to avoid complete re-install as I have

> will lose some stuff. I've installed fresh copy of winxp in another folder

> on

> HDD and have a remote registry manager but can't find anything that looks

> like it may help.

>

> Regards,

>

[Guest pjbruce]

Re: windows won't boot / safemode won't boot

 

Thanks for trying to help with this problem. I tried the "last known..." as

one of the first steps. I have tried to do everything in the right order,

escalating the action as remedies failed.

 

The only proceedure not performed is "sfc" but then I can't boot up to run

the line in cmd and recovery console does not have this command included.

Someone with real understanding of winxp registry may be able to help. I read

in another microsoft article that there may be a problem with winlogon.exe

and csrrs.exe?!

 

 

"R. McCarty" wrote:

> In the case you describe, the highest probability of success is to boot

> to Safe Mode and choose the optional mode "Last Known..." this

> usually will allow the system to boot and ignore the changes made.

>

> The problem now is you've taken too many steps/approaches to give

> you a clearly defined solution. I'd still try a "Last Know working..."

> on your original XP instance.

>

> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

> news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@microsoft.com...

> > I'd be so grateful if anyone can help with this.

> >

> > Last week loaded trial of Norton Ghost 14. After install software promted

> > for a reboot. Did this but system wouldn't load, got a real brief BSOD

> > with

> > error report P: C000021a session manager etc.... Safe mode would not

> > complete. I tried all the standard recovery consol tools, FIXBOOT, FIXMBR,

> > CHKDSK /f/r etc.

> >

> > I performed recommended action in article

> > http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545#top

> > which

> > dealt with BSOD and allowed recovery consol tools to work. Run tools but

> > no

> > result.

> >

> > Safe mode boots up so that black screen appears with safe mode titles and

> > mouse pointer then once again defaults into reboot. Tried in place repair

> > from cd. Setup begins but when system reboots and then setup seeks to

> > continue get back into reboot cycle.

> >

> > Really need this machine but want to avoid complete re-install as I have

> > will lose some stuff. I've installed fresh copy of winxp in another folder

> > on

> > HDD and have a remote registry manager but can't find anything that looks

> > like it may help.

> >

> > Regards,

> >

>

>

>

[Guest R. McCarty]

Re: windows won't boot / safemode won't boot

 

SFC isn't the diagnostic procedure it's made out to be. If a program

replaces a monitored file the system will quietly and automatically put

back the correct version. Only if the user dismisses the warning about

an unexpected version will the system components get out of sync.

Registry experts are few and far between, after years of working with

it I can claim about a 2 out of 10 expert level. You might be able to

load the original XP Registry Hive and manually disable (4) the services

associated with Norton Ghost. If it's like most Norton products it has

both the core app services and all the ccEvent, Live Update crap along

with it. Did you contact Symantec about the problems with Ghost ?

 

"pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

news:639FB7DF-2749-4CDF-9CA3-5465E7D0ED7C@microsoft.com...

> Thanks for trying to help with this problem. I tried the "last known..."

> as

> one of the first steps. I have tried to do everything in the right order,

> escalating the action as remedies failed.

>

> The only proceedure not performed is "sfc" but then I can't boot up to run

> the line in cmd and recovery console does not have this command included.

> Someone with real understanding of winxp registry may be able to help. I

> read

> in another microsoft article that there may be a problem with winlogon.exe

> and csrrs.exe?!

>

>

> "R. McCarty" wrote:

>

>> In the case you describe, the highest probability of success is to boot

>> to Safe Mode and choose the optional mode "Last Known..." this

>> usually will allow the system to boot and ignore the changes made.

>>

>> The problem now is you've taken too many steps/approaches to give

>> you a clearly defined solution. I'd still try a "Last Know working..."

>> on your original XP instance.

>>

>> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

>> news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@microsoft.com...

>> > I'd be so grateful if anyone can help with this.

>> >

>> > Last week loaded trial of Norton Ghost 14. After install software

>> > promted

>> > for a reboot. Did this but system wouldn't load, got a real brief BSOD

>> > with

>> > error report P: C000021a session manager etc.... Safe mode would not

>> > complete. I tried all the standard recovery consol tools, FIXBOOT,

>> > FIXMBR,

>> > CHKDSK /f/r etc.

>> >

>> > I performed recommended action in article

>> > http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545#top

>> > which

>> > dealt with BSOD and allowed recovery consol tools to work. Run tools

>> > but

>> > no

>> > result.

>> >

>> > Safe mode boots up so that black screen appears with safe mode titles

>> > and

>> > mouse pointer then once again defaults into reboot. Tried in place

>> > repair

>> > from cd. Setup begins but when system reboots and then setup seeks to

>> > continue get back into reboot cycle.

>> >

>> > Really need this machine but want to avoid complete re-install as I

>> > have

>> > will lose some stuff. I've installed fresh copy of winxp in another

>> > folder

>> > on

>> > HDD and have a remote registry manager but can't find anything that

>> > looks

>> > like it may help.

>> >

>> > Regards,

>> >

>>

>>

>>

[Guest Laura]

Re: windows won't boot / safemode won't boot

 

Just a thought, recently I couldn't boot up my laptop in the morning. I

tried all the options after pressing F8 during initial boot-up, Safe Mode,

Safe Mode with Command Prompt, Enable Boot Logging etc. etc. Each time I

got to the Windows XP slash screen, then I heard a click and the computer

shut down. Eventually I traced the problem to a blocked cooling air in-take

filter (located on the underside of the laptop), clearing the dust and fluff

from the air-intake cleared the problem.

Laura

 

"pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@microsoft.com...

> I'd be so grateful if anyone can help with this.

>

> Last week loaded trial of Norton Ghost 14. After install software promted

> for a reboot. Did this but system wouldn't load, got a real brief BSOD

> with

> error report P: C000021a session manager etc.... Safe mode would not

> complete. I tried all the standard recovery consol tools, FIXBOOT, FIXMBR,

> CHKDSK /f/r etc.

>

> I performed recommended action in article

> http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545#top

> which

> dealt with BSOD and allowed recovery consol tools to work. Run tools but

> no

> result.

>

> Safe mode boots up so that black screen appears with safe mode titles and

> mouse pointer then once again defaults into reboot. Tried in place repair

> from cd. Setup begins but when system reboots and then setup seeks to

> continue get back into reboot cycle.

>

> Really need this machine but want to avoid complete re-install as I have

> will lose some stuff. I've installed fresh copy of winxp in another folder

> on

> HDD and have a remote registry manager but can't find anything that looks

> like it may help.

>

> Regards,

>

[Guest jameshanley39@yahoo.co.uk]

Re: windows won't boot / safemode won't boot

 

 

You'll have to scroll down Laura

>

> "pjbruce" <pjbr...@discussions.microsoft.com> wrote in message

>

> news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@microsoft.com...

>

>

>

> > I'd be so grateful if anyone can help with this.

<snip>help.

>

> > Regards,-

On 22 May, 12:48, "Laura" <anomyn...@discussions.microsoft.com> wrote:

> Just a thought, recently I couldn't boot up my laptop in the morning. I

> tried all the options after pressing F8 during initial boot-up, Safe Mode,

> Safe Mode with Command Prompt, Enable Boot Logging etc. etc. Each time I

> got to the Windows XP slash screen, then I heard a click and the computer

> shut down. Eventually I traced the problem to a blocked cooling air in-take

> filter (located on the underside of the laptop), clearing the dust and fluff

> from the air-intake cleared the problem.

> Laura

 

if things got that bad and you didn't notice, then it means you were

not monitoring your temperature..

 

if you had used software like speedfan, you would have noticed.

 

some people use some software to set off an alarm if the temp goes too

high.

 

Another thing.. If your laptop has holes in the bottom, fans at the

bottom, then it is badly designed in a classic way some are badly

designed. Never run a laptop on a bed or carpet, but especially not

in your case. Do watch the temperatures and you'll see if it really is

a problem running it on the surfaces you run it on... Wooden desks are

good.

 

Infact, if that hole was getting blocked with fluff, it sounds a bit

like it was near a carpet, too..

[Guest pjbruce]

Re: windows won't boot / safemode won't boot

 

Hi Mr McCarty,

 

Thanks again for your post. I did get onto symantec live chat 3 times and

drove them nearly as mad as their software has me but ultimately they said

"only microsoft can solve this". As usual Norton causes the problems but

never fixes them. Unfortunately I have an OEM disc on a custom system so I'm

really on my own here.

 

The system has been sweet for a good while & I do take care of it. It was

suggested by someone I know to remove the Norton installation folder but I

wasn't keen on this as it could cause other issues.

 

Interested in what you said about reloading the original registry hive, I

thought I had done this in the steps here

http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545.

 

Where do I find the keys relating to Norton services?

 

Thanks Again

 

"R. McCarty" wrote:

> SFC isn't the diagnostic procedure it's made out to be. If a program

> replaces a monitored file the system will quietly and automatically put

> back the correct version. Only if the user dismisses the warning about

> an unexpected version will the system components get out of sync.

> Registry experts are few and far between, after years of working with

> it I can claim about a 2 out of 10 expert level. You might be able to

> load the original XP Registry Hive and manually disable (4) the services

> associated with Norton Ghost. If it's like most Norton products it has

> both the core app services and all the ccEvent, Live Update crap along

> with it. Did you contact Symantec about the problems with Ghost ?

>

> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

> news:639FB7DF-2749-4CDF-9CA3-5465E7D0ED7C@microsoft.com...

> > Thanks for trying to help with this problem. I tried the "last known..."

> > as

> > one of the first steps. I have tried to do everything in the right order,

> > escalating the action as remedies failed.

> >

> > The only proceedure not performed is "sfc" but then I can't boot up to run

> > the line in cmd and recovery console does not have this command included.

> > Someone with real understanding of winxp registry may be able to help. I

> > read

> > in another microsoft article that there may be a problem with winlogon.exe

> > and csrrs.exe?!

> >

> >

> > "R. McCarty" wrote:

> >

> >> In the case you describe, the highest probability of success is to boot

> >> to Safe Mode and choose the optional mode "Last Known..." this

> >> usually will allow the system to boot and ignore the changes made.

> >>

> >> The problem now is you've taken too many steps/approaches to give

> >> you a clearly defined solution. I'd still try a "Last Know working..."

> >> on your original XP instance.

> >>

> >> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

> >> news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@microsoft.com...

> >> > I'd be so grateful if anyone can help with this.

> >> >

> >> > Last week loaded trial of Norton Ghost 14. After install software

> >> > promted

> >> > for a reboot. Did this but system wouldn't load, got a real brief BSOD

> >> > with

> >> > error report P: C000021a session manager etc.... Safe mode would not

> >> > complete. I tried all the standard recovery consol tools, FIXBOOT,

> >> > FIXMBR,

> >> > CHKDSK /f/r etc.

> >> >

> >> > I performed recommended action in article

> >> > http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545#top

> >> > which

> >> > dealt with BSOD and allowed recovery consol tools to work. Run tools

> >> > but

> >> > no

> >> > result.

> >> >

> >> > Safe mode boots up so that black screen appears with safe mode titles

> >> > and

> >> > mouse pointer then once again defaults into reboot. Tried in place

> >> > repair

> >> > from cd. Setup begins but when system reboots and then setup seeks to

> >> > continue get back into reboot cycle.

> >> >

> >> > Really need this machine but want to avoid complete re-install as I

> >> > have

> >> > will lose some stuff. I've installed fresh copy of winxp in another

> >> > folder

> >> > on

> >> > HDD and have a remote registry manager but can't find anything that

> >> > looks

> >> > like it may help.

> >> >

> >> > Regards,

> >> >

> >>

> >>

> >>

>

>

>

[Guest R. McCarty]

Re: windows won't boot / safemode won't boot

 

One approach is to get a add-on feature for Bart's PE. This allows you

to load/edit remote Registry Hives.

http://regeditpe.sourceforge.net/

What you'd be interested in is the HKey Local Machine, Software Hive.

The CurrentControlSet has a section called "Services" this is where the

Norton Ghost and associated background services are loaded from. I

would definitely backup the \System32\Config hive components in the

original XP instance before committing any changes.

*You can usually find the Norton/Ghost components by their load calls

which have \Symantec or \Ghost in the pathname.

 

You could also boot your Side-by-Side XP instance and use Regedit

to load a non-bootable Hive.

 

This process rates a 9.25 on the "Shoot-Yourself-in-the-Foot" scale

for PC work, so understand the dangers involved.

 

"pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

news:54C1D43A-4E2F-43B3-AD5D-66A89C58050F@microsoft.com...

> Hi Mr McCarty,

>

> Thanks again for your post. I did get onto symantec live chat 3 times and

> drove them nearly as mad as their software has me but ultimately they said

> "only microsoft can solve this". As usual Norton causes the problems but

> never fixes them. Unfortunately I have an OEM disc on a custom system so

> I'm

> really on my own here.

>

> The system has been sweet for a good while & I do take care of it. It was

> suggested by someone I know to remove the Norton installation folder but I

> wasn't keen on this as it could cause other issues.

>

> Interested in what you said about reloading the original registry hive, I

> thought I had done this in the steps here

> http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545.

>

> Where do I find the keys relating to Norton services?

>

> Thanks Again

>

> "R. McCarty" wrote:

>

>> SFC isn't the diagnostic procedure it's made out to be. If a program

>> replaces a monitored file the system will quietly and automatically put

>> back the correct version. Only if the user dismisses the warning about

>> an unexpected version will the system components get out of sync.

>> Registry experts are few and far between, after years of working with

>> it I can claim about a 2 out of 10 expert level. You might be able to

>> load the original XP Registry Hive and manually disable (4) the services

>> associated with Norton Ghost. If it's like most Norton products it has

>> both the core app services and all the ccEvent, Live Update crap along

>> with it. Did you contact Symantec about the problems with Ghost ?

>>

>> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

>> news:639FB7DF-2749-4CDF-9CA3-5465E7D0ED7C@microsoft.com...

>> > Thanks for trying to help with this problem. I tried the "last

>> > known..."

>> > as

>> > one of the first steps. I have tried to do everything in the right

>> > order,

>> > escalating the action as remedies failed.

>> >

>> > The only proceedure not performed is "sfc" but then I can't boot up to

>> > run

>> > the line in cmd and recovery console does not have this command

>> > included.

>> > Someone with real understanding of winxp registry may be able to help.

>> > I

>> > read

>> > in another microsoft article that there may be a problem with

>> > winlogon.exe

>> > and csrrs.exe?!

>> >

>> >

>> > "R. McCarty" wrote:

>> >

>> >> In the case you describe, the highest probability of success is to

>> >> boot

>> >> to Safe Mode and choose the optional mode "Last Known..." this

>> >> usually will allow the system to boot and ignore the changes made.

>> >>

>> >> The problem now is you've taken too many steps/approaches to give

>> >> you a clearly defined solution. I'd still try a "Last Know working..."

>> >> on your original XP instance.

>> >>

>> >> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

>> >> news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@microsoft.com...

>> >> > I'd be so grateful if anyone can help with this.

>> >> >

>> >> > Last week loaded trial of Norton Ghost 14. After install software

>> >> > promted

>> >> > for a reboot. Did this but system wouldn't load, got a real brief

>> >> > BSOD

>> >> > with

>> >> > error report P: C000021a session manager etc.... Safe mode would not

>> >> > complete. I tried all the standard recovery consol tools, FIXBOOT,

>> >> > FIXMBR,

>> >> > CHKDSK /f/r etc.

>> >> >

>> >> > I performed recommended action in article

>> >> > http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545#top

>> >> > which

>> >> > dealt with BSOD and allowed recovery consol tools to work. Run tools

>> >> > but

>> >> > no

>> >> > result.

>> >> >

>> >> > Safe mode boots up so that black screen appears with safe mode

>> >> > titles

>> >> > and

>> >> > mouse pointer then once again defaults into reboot. Tried in place

>> >> > repair

>> >> > from cd. Setup begins but when system reboots and then setup seeks

>> >> > to

>> >> > continue get back into reboot cycle.

>> >> >

>> >> > Really need this machine but want to avoid complete re-install as I

>> >> > have

>> >> > will lose some stuff. I've installed fresh copy of winxp in another

>> >> > folder

>> >> > on

>> >> > HDD and have a remote registry manager but can't find anything that

>> >> > looks

>> >> > like it may help.

>> >> >

>> >> > Regards,

>> >> >

>> >>

>> >>

>> >>

>>

>>

>>

[Guest Laura]

Re: windows won't boot / safemode won't boot

 

Yes James, There are computers on the market which have design faults. Mine

is an ACER which as I have said has it's cooling air intake on the underside

of the machine, which is easily cleaned. A friend has a Dell Inspiron

laptop and to clean the processor cooling fan & housing it is necessary to

remove the key-board. Cleaning this cooling system on the Dell has to be

performed on a regular basis.

Laura

<jameshanley39@yahoo.co.uk> wrote in message news:36d17e36-75a9-49

24-925f-323ccd25c89e@k13g2000hse.googlegroups.com...

>

> You'll have to scroll down Laura

>>

>> "pjbruce" <pjbr...@discussions.microsoft.com> wrote in message

>>

>> news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@microsoft.com...

>>

>>

>>

>> > I'd be so grateful if anyone can help with this.

> <snip>help.

>>

>> > Regards,-

> On 22 May, 12:48, "Laura" <anomyn...@discussions.microsoft.com> wrote:

>> Just a thought, recently I couldn't boot up my laptop in the morning. I

>> tried all the options after pressing F8 during initial boot-up, Safe

>> Mode,

>> Safe Mode with Command Prompt, Enable Boot Logging etc. etc. Each time I

>> got to the Windows XP slash screen, then I heard a click and the computer

>> shut down. Eventually I traced the problem to a blocked cooling air

>> in-take

>> filter (located on the underside of the laptop), clearing the dust and

>> fluff

>> from the air-intake cleared the problem.

>> Laura

>

> if things got that bad and you didn't notice, then it means you were

> not monitoring your temperature..

>

> if you had used software like speedfan, you would have noticed.

>

> some people use some software to set off an alarm if the temp goes too

> high.

>

> Another thing.. If your laptop has holes in the bottom, fans at the

> bottom, then it is badly designed in a classic way some are badly

> designed. Never run a laptop on a bed or carpet, but especially not

> in your case. Do watch the temperatures and you'll see if it really is

> a problem running it on the surfaces you run it on... Wooden desks are

> good.

>

> Infact, if that hole was getting blocked with fluff, it sounds a bit

> like it was near a carpet, too..

>

[Guest pjbruce]

Re: windows won't boot / safemode won't boot

 

Thanks for your post. I carried out the above, Bart's Pe took a while to

implement but I did scour the registry for Norton/Symantec/Ghost trails and

removed them. Still no boot though.

 

Something in windows has been affected by this. any thoughts on winlogon.exe

and csrrs.exe which another article hinted at. I am struggling on this one.

 

Regards,

 

Peter

 

"R. McCarty" wrote:

> One approach is to get a add-on feature for Bart's PE. This allows you

> to load/edit remote Registry Hives.

> http://regeditpe.sourceforge.net/

> What you'd be interested in is the HKey Local Machine, Software Hive.

> The CurrentControlSet has a section called "Services" this is where the

> Norton Ghost and associated background services are loaded from. I

> would definitely backup the \System32\Config hive components in the

> original XP instance before committing any changes.

> *You can usually find the Norton/Ghost components by their load calls

> which have \Symantec or \Ghost in the pathname.

>

> You could also boot your Side-by-Side XP instance and use Regedit

> to load a non-bootable Hive.

>

> This process rates a 9.25 on the "Shoot-Yourself-in-the-Foot" scale

> for PC work, so understand the dangers involved.

>

> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

> news:54C1D43A-4E2F-43B3-AD5D-66A89C58050F@microsoft.com...

> > Hi Mr McCarty,

> >

> > Thanks again for your post. I did get onto symantec live chat 3 times and

> > drove them nearly as mad as their software has me but ultimately they said

> > "only microsoft can solve this". As usual Norton causes the problems but

> > never fixes them. Unfortunately I have an OEM disc on a custom system so

> > I'm

> > really on my own here.

> >

> > The system has been sweet for a good while & I do take care of it. It was

> > suggested by someone I know to remove the Norton installation folder but I

> > wasn't keen on this as it could cause other issues.

> >

> > Interested in what you said about reloading the original registry hive, I

> > thought I had done this in the steps here

> > http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545.

> >

> > Where do I find the keys relating to Norton services?

> >

> > Thanks Again

> >

> > "R. McCarty" wrote:

> >

> >> SFC isn't the diagnostic procedure it's made out to be. If a program

> >> replaces a monitored file the system will quietly and automatically put

> >> back the correct version. Only if the user dismisses the warning about

> >> an unexpected version will the system components get out of sync.

> >> Registry experts are few and far between, after years of working with

> >> it I can claim about a 2 out of 10 expert level. You might be able to

> >> load the original XP Registry Hive and manually disable (4) the services

> >> associated with Norton Ghost. If it's like most Norton products it has

> >> both the core app services and all the ccEvent, Live Update crap along

> >> with it. Did you contact Symantec about the problems with Ghost ?

> >>

> >> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

> >> news:639FB7DF-2749-4CDF-9CA3-5465E7D0ED7C@microsoft.com...

> >> > Thanks for trying to help with this problem. I tried the "last

> >> > known..."

> >> > as

> >> > one of the first steps. I have tried to do everything in the right

> >> > order,

> >> > escalating the action as remedies failed.

> >> >

> >> > The only proceedure not performed is "sfc" but then I can't boot up to

> >> > run

> >> > the line in cmd and recovery console does not have this command

> >> > included.

> >> > Someone with real understanding of winxp registry may be able to help.

> >> > I

> >> > read

> >> > in another microsoft article that there may be a problem with

> >> > winlogon.exe

> >> > and csrrs.exe?!

> >> >

> >> >

> >> > "R. McCarty" wrote:

> >> >

> >> >> In the case you describe, the highest probability of success is to

> >> >> boot

> >> >> to Safe Mode and choose the optional mode "Last Known..." this

> >> >> usually will allow the system to boot and ignore the changes made.

> >> >>

> >> >> The problem now is you've taken too many steps/approaches to give

> >> >> you a clearly defined solution. I'd still try a "Last Know working..."

> >> >> on your original XP instance.

> >> >>

> >> >> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

> >> >> news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@microsoft.com...

> >> >> > I'd be so grateful if anyone can help with this.

> >> >> >

> >> >> > Last week loaded trial of Norton Ghost 14. After install software

> >> >> > promted

> >> >> > for a reboot. Did this but system wouldn't load, got a real brief

> >> >> > BSOD

> >> >> > with

> >> >> > error report P: C000021a session manager etc.... Safe mode would not

> >> >> > complete. I tried all the standard recovery consol tools, FIXBOOT,

> >> >> > FIXMBR,

> >> >> > CHKDSK /f/r etc.

> >> >> >

> >> >> > I performed recommended action in article

> >> >> > http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545#top

> >> >> > which

> >> >> > dealt with BSOD and allowed recovery consol tools to work. Run tools

> >> >> > but

> >> >> > no

> >> >> > result.

> >> >> >

> >> >> > Safe mode boots up so that black screen appears with safe mode

> >> >> > titles

> >> >> > and

> >> >> > mouse pointer then once again defaults into reboot. Tried in place

> >> >> > repair

> >> >> > from cd. Setup begins but when system reboots and then setup seeks

> >> >> > to

> >> >> > continue get back into reboot cycle.

> >> >> >

> >> >> > Really need this machine but want to avoid complete re-install as I

> >> >> > have

> >> >> > will lose some stuff. I've installed fresh copy of winxp in another

> >> >> > folder

> >> >> > on

> >> >> > HDD and have a remote registry manager but can't find anything that

> >> >> > looks

> >> >> > like it may help.

> >> >> >

> >> >> > Regards,

> >> >> >

> >> >>

> >> >>

> >> >>

> >>

> >>

> >>

>

>

>

[Guest R. McCarty]

Re: windows won't boot / safemode won't boot

 

Good to hear the process allowed you to remove the keys/values. I'm

not personally familiar with the situation you describe with those two

executables. Sometimes it's very hard to offer advice without having

access to the computer. Suggestions are all based on descriptions and

things already done.

 

I did a little research on Ghost+XP issues and a few reviews of Ver-14.

I couldn't find much in the way of "Early Adopter" type issues except

for this forum: http://radified.com/cgi-bin/yabb2/YaBB.pl?board=ghost9_10

which had a few Version 14 posts.

 

Sorry I can't provide you with more help.

 

"pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

news:AE8D8EE1-381A-4B66-99E0-D92043B1480A@microsoft.com...

> Thanks for your post. I carried out the above, Bart's Pe took a while to

> implement but I did scour the registry for Norton/Symantec/Ghost trails

> and

> removed them. Still no boot though.

>

> Something in windows has been affected by this. any thoughts on

> winlogon.exe

> and csrrs.exe which another article hinted at. I am struggling on this

> one.

>

> Regards,

>

> Peter

>

> "R. McCarty" wrote:

>

>> One approach is to get a add-on feature for Bart's PE. This allows you

>> to load/edit remote Registry Hives.

>> http://regeditpe.sourceforge.net/

>> What you'd be interested in is the HKey Local Machine, Software Hive.

>> The CurrentControlSet has a section called "Services" this is where the

>> Norton Ghost and associated background services are loaded from. I

>> would definitely backup the \System32\Config hive components in the

>> original XP instance before committing any changes.

>> *You can usually find the Norton/Ghost components by their load calls

>> which have \Symantec or \Ghost in the pathname.

>>

>> You could also boot your Side-by-Side XP instance and use Regedit

>> to load a non-bootable Hive.

>>

>> This process rates a 9.25 on the "Shoot-Yourself-in-the-Foot" scale

>> for PC work, so understand the dangers involved.

>>

>> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

>> news:54C1D43A-4E2F-43B3-AD5D-66A89C58050F@microsoft.com...

>> > Hi Mr McCarty,

>> >

>> > Thanks again for your post. I did get onto symantec live chat 3 times

>> > and

>> > drove them nearly as mad as their software has me but ultimately they

>> > said

>> > "only microsoft can solve this". As usual Norton causes the problems

>> > but

>> > never fixes them. Unfortunately I have an OEM disc on a custom system

>> > so

>> > I'm

>> > really on my own here.

>> >

>> > The system has been sweet for a good while & I do take care of it. It

>> > was

>> > suggested by someone I know to remove the Norton installation folder

>> > but I

>> > wasn't keen on this as it could cause other issues.

>> >

>> > Interested in what you said about reloading the original registry hive,

>> > I

>> > thought I had done this in the steps here

>> > http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545.

>> >

>> > Where do I find the keys relating to Norton services?

>> >

>> > Thanks Again

>> >

>> > "R. McCarty" wrote:

>> >

>> >> SFC isn't the diagnostic procedure it's made out to be. If a program

>> >> replaces a monitored file the system will quietly and automatically

>> >> put

>> >> back the correct version. Only if the user dismisses the warning about

>> >> an unexpected version will the system components get out of sync.

>> >> Registry experts are few and far between, after years of working with

>> >> it I can claim about a 2 out of 10 expert level. You might be able to

>> >> load the original XP Registry Hive and manually disable (4) the

>> >> services

>> >> associated with Norton Ghost. If it's like most Norton products it has

>> >> both the core app services and all the ccEvent, Live Update crap along

>> >> with it. Did you contact Symantec about the problems with Ghost ?

>> >>

>> >> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

>> >> news:639FB7DF-2749-4CDF-9CA3-5465E7D0ED7C@microsoft.com...

>> >> > Thanks for trying to help with this problem. I tried the "last

>> >> > known..."

>> >> > as

>> >> > one of the first steps. I have tried to do everything in the right

>> >> > order,

>> >> > escalating the action as remedies failed.

>> >> >

>> >> > The only proceedure not performed is "sfc" but then I can't boot up

>> >> > to

>> >> > run

>> >> > the line in cmd and recovery console does not have this command

>> >> > included.

>> >> > Someone with real understanding of winxp registry may be able to

>> >> > help.

>> >> > I

>> >> > read

>> >> > in another microsoft article that there may be a problem with

>> >> > winlogon.exe

>> >> > and csrrs.exe?!

>> >> >

>> >> >

>> >> > "R. McCarty" wrote:

>> >> >

>> >> >> In the case you describe, the highest probability of success is to

>> >> >> boot

>> >> >> to Safe Mode and choose the optional mode "Last Known..." this

>> >> >> usually will allow the system to boot and ignore the changes made.

>> >> >>

>> >> >> The problem now is you've taken too many steps/approaches to give

>> >> >> you a clearly defined solution. I'd still try a "Last Know

>> >> >> working..."

>> >> >> on your original XP instance.

>> >> >>

>> >> >> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

>> >> >> news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@microsoft.com...

>> >> >> > I'd be so grateful if anyone can help with this.

>> >> >> >

>> >> >> > Last week loaded trial of Norton Ghost 14. After install software

>> >> >> > promted

>> >> >> > for a reboot. Did this but system wouldn't load, got a real brief

>> >> >> > BSOD

>> >> >> > with

>> >> >> > error report P: C000021a session manager etc.... Safe mode would

>> >> >> > not

>> >> >> > complete. I tried all the standard recovery consol tools,

>> >> >> > FIXBOOT,

>> >> >> > FIXMBR,

>> >> >> > CHKDSK /f/r etc.

>> >> >> >

>> >> >> > I performed recommended action in article

>> >> >> > http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545#top

>> >> >> > which

>> >> >> > dealt with BSOD and allowed recovery consol tools to work. Run

>> >> >> > tools

>> >> >> > but

>> >> >> > no

>> >> >> > result.

>> >> >> >

>> >> >> > Safe mode boots up so that black screen appears with safe mode

>> >> >> > titles

>> >> >> > and

>> >> >> > mouse pointer then once again defaults into reboot. Tried in

>> >> >> > place

>> >> >> > repair

>> >> >> > from cd. Setup begins but when system reboots and then setup

>> >> >> > seeks

>> >> >> > to

>> >> >> > continue get back into reboot cycle.

>> >> >> >

>> >> >> > Really need this machine but want to avoid complete re-install as

>> >> >> > I

>> >> >> > have

>> >> >> > will lose some stuff. I've installed fresh copy of winxp in

>> >> >> > another

>> >> >> > folder

>> >> >> > on

>> >> >> > HDD and have a remote registry manager but can't find anything

>> >> >> > that

>> >> >> > looks

>> >> >> > like it may help.

>> >> >> >

>> >> >> > Regards,

>> >> >> >

>> >> >>

>> >> >>

>> >> >>

>> >>

>> >>

>> >>

>>

>>

>>

[Guest pjbruce]

Re: windows won't boot / safemode won't boot

 

Thank you for your help in this recent problem. Unfortunately I have not been

able to recover windows which has been corrupted by Norton Ghost 14. I've

started the process of re-installing windows and all my programs etc. It's a

real pain as I was running a lot of software and mysql etc because I develop

websites.

 

It would be real handy if I could still resurrect my old drive of which I

have a backup and I'm just wondering if I upgraded to Windows Vista by

installing it as an upgrade on my corrupted drive whether that would allow me

to get up and running quicker?

 

I did run the microsoft tool recently to check if I was ready for upgrade

and I was apart from a wireless adapter which I can change.

 

What do you think?

 

Thanks again Mr McCarty.

 

Regards,

 

Peter

 

"R. McCarty" wrote:

> Good to hear the process allowed you to remove the keys/values. I'm

> not personally familiar with the situation you describe with those two

> executables. Sometimes it's very hard to offer advice without having

> access to the computer. Suggestions are all based on descriptions and

> things already done.

>

> I did a little research on Ghost+XP issues and a few reviews of Ver-14.

> I couldn't find much in the way of "Early Adopter" type issues except

> for this forum: http://radified.com/cgi-bin/yabb2/YaBB.pl?board=ghost9_10

> which had a few Version 14 posts.

>

> Sorry I can't provide you with more help.

>

> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

> news:AE8D8EE1-381A-4B66-99E0-D92043B1480A@microsoft.com...

> > Thanks for your post. I carried out the above, Bart's Pe took a while to

> > implement but I did scour the registry for Norton/Symantec/Ghost trails

> > and

> > removed them. Still no boot though.

> >

> > Something in windows has been affected by this. any thoughts on

> > winlogon.exe

> > and csrrs.exe which another article hinted at. I am struggling on this

> > one.

> >

> > Regards,

> >

> > Peter

> >

> > "R. McCarty" wrote:

> >

> >> One approach is to get a add-on feature for Bart's PE. This allows you

> >> to load/edit remote Registry Hives.

> >> http://regeditpe.sourceforge.net/

> >> What you'd be interested in is the HKey Local Machine, Software Hive.

> >> The CurrentControlSet has a section called "Services" this is where the

> >> Norton Ghost and associated background services are loaded from. I

> >> would definitely backup the \System32\Config hive components in the

> >> original XP instance before committing any changes.

> >> *You can usually find the Norton/Ghost components by their load calls

> >> which have \Symantec or \Ghost in the pathname.

> >>

> >> You could also boot your Side-by-Side XP instance and use Regedit

> >> to load a non-bootable Hive.

> >>

> >> This process rates a 9.25 on the "Shoot-Yourself-in-the-Foot" scale

> >> for PC work, so understand the dangers involved.

> >>

> >> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

> >> news:54C1D43A-4E2F-43B3-AD5D-66A89C58050F@microsoft.com...

> >> > Hi Mr McCarty,

> >> >

> >> > Thanks again for your post. I did get onto symantec live chat 3 times

> >> > and

> >> > drove them nearly as mad as their software has me but ultimately they

> >> > said

> >> > "only microsoft can solve this". As usual Norton causes the problems

> >> > but

> >> > never fixes them. Unfortunately I have an OEM disc on a custom system

> >> > so

> >> > I'm

> >> > really on my own here.

> >> >

> >> > The system has been sweet for a good while & I do take care of it. It

> >> > was

> >> > suggested by someone I know to remove the Norton installation folder

> >> > but I

> >> > wasn't keen on this as it could cause other issues.

> >> >

> >> > Interested in what you said about reloading the original registry hive,

> >> > I

> >> > thought I had done this in the steps here

> >> > http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545.

> >> >

> >> > Where do I find the keys relating to Norton services?

> >> >

> >> > Thanks Again

> >> >

> >> > "R. McCarty" wrote:

> >> >

> >> >> SFC isn't the diagnostic procedure it's made out to be. If a program

> >> >> replaces a monitored file the system will quietly and automatically

> >> >> put

> >> >> back the correct version. Only if the user dismisses the warning about

> >> >> an unexpected version will the system components get out of sync.

> >> >> Registry experts are few and far between, after years of working with

> >> >> it I can claim about a 2 out of 10 expert level. You might be able to

> >> >> load the original XP Registry Hive and manually disable (4) the

> >> >> services

> >> >> associated with Norton Ghost. If it's like most Norton products it has

> >> >> both the core app services and all the ccEvent, Live Update crap along

> >> >> with it. Did you contact Symantec about the problems with Ghost ?

> >> >>

> >> >> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

> >> >> news:639FB7DF-2749-4CDF-9CA3-5465E7D0ED7C@microsoft.com...

> >> >> > Thanks for trying to help with this problem. I tried the "last

> >> >> > known..."

> >> >> > as

> >> >> > one of the first steps. I have tried to do everything in the right

> >> >> > order,

> >> >> > escalating the action as remedies failed.

> >> >> >

> >> >> > The only proceedure not performed is "sfc" but then I can't boot up

> >> >> > to

> >> >> > run

> >> >> > the line in cmd and recovery console does not have this command

> >> >> > included.

> >> >> > Someone with real understanding of winxp registry may be able to

> >> >> > help.

> >> >> > I

> >> >> > read

> >> >> > in another microsoft article that there may be a problem with

> >> >> > winlogon.exe

> >> >> > and csrrs.exe?!

> >> >> >

> >> >> >

> >> >> > "R. McCarty" wrote:

> >> >> >

> >> >> >> In the case you describe, the highest probability of success is to

> >> >> >> boot

> >> >> >> to Safe Mode and choose the optional mode "Last Known..." this

> >> >> >> usually will allow the system to boot and ignore the changes made.

> >> >> >>

> >> >> >> The problem now is you've taken too many steps/approaches to give

> >> >> >> you a clearly defined solution. I'd still try a "Last Know

> >> >> >> working..."

> >> >> >> on your original XP instance.

> >> >> >>

> >> >> >> "pjbruce" <pjbruce@discussions.microsoft.com> wrote in message

> >> >> >> news:5212D6CD-0974-4DED-AD21-A8BD576BCAE6@microsoft.com...

> >> >> >> > I'd be so grateful if anyone can help with this.

> >> >> >> >

> >> >> >> > Last week loaded trial of Norton Ghost 14. After install software

> >> >> >> > promted

> >> >> >> > for a reboot. Did this but system wouldn't load, got a real brief

> >> >> >> > BSOD

> >> >> >> > with

> >> >> >> > error report P: C000021a session manager etc.... Safe mode would

> >> >> >> > not

> >> >> >> > complete. I tried all the standard recovery consol tools,

> >> >> >> > FIXBOOT,

> >> >> >> > FIXMBR,

> >> >> >> > CHKDSK /f/r etc.

> >> >> >> >

> >> >> >> > I performed recommended action in article

> >> >> >> > http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B307545#top

> >> >> >> > which

> >> >> >> > dealt with BSOD and allowed recovery consol tools to work. Run

> >> >> >> > tools

> >> >> >> > but

> >> >> >> > no

> >> >> >> > result.

> >> >> >> >

> >> >> >> > Safe mode boots up so that black screen appears with safe mode

> >> >> >> > titles

> >> >> >> > and

> >> >> >> > mouse pointer then once again defaults into reboot. Tried in

> >> >> >> > place

> >> >> >> > repair

> >> >> >> > from cd. Setup begins but when system reboots and then setup

> >> >> >> > seeks

> >> >> >> > to

> >> >> >> > continue get back into reboot cycle.

> >> >> >> >

> >> >> >> > Really need this machine but want to avoid complete re-install as

> >> >> >> > I

> >> >> >> > have

> >> >> >> > will lose some stuff. I've installed fresh copy of winxp in

> >> >> >> > another

> >> >> >> > folder

> >> >> >> > on

> >> >> >> > HDD and have a remote registry manager but can't find anything

> >> >> >> > that

> >> >> >> > looks

> >> >> >> > like it may help.

> >> >> >> >

> >> >> >> > Regards,

> >> >> >> >

> >> >> >>

> >> >> >>

> >> >> >>

> >> >>

> >> >>

> >> >>

> >>

> >>

> >>

>

>

>