no connection

[Guest susan]

i have just done a full recovery, but i have to enter passwords and i.p

addresses and also run the istallation disc, which i have tried but it is not

working. will my isp be able to talk me through all this? i naively thought

that i would be able to sitch back on and everything would work ok is this

supposed to happen?

thanks

--

lachygirl

[Guest Lem]

Re: no connection

 

susan wrote:

> i have just done a full recovery, but i have to enter passwords and i.p

> addresses and also run the istallation disc, which i have tried but it is not

> working. will my isp be able to talk me through all this? i naively thought

> that i would be able to sitch back on and everything would work ok is this

> supposed to happen?

> thanks

 

It depends on what you mean by having "just done a full recovery." If

what you did was to press some combination of keys to restore your

brand-name computer to "as it was shipped from the factory" state, and

if that mystery installation disc was something you received from your

ISP, then yes, your ISP can probably talk you through how to resetup

your Internet connection.

 

--

Lem -- MS-MVP

 

To the moon and back with 2K words of RAM and 36K words of ROM.

http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

http://history.nasa.gov/afj/compessay.htm

[Guest susan]

Re: no connection

 

yeah it has been wiped completely clean, i had to re-install windows and then

all the drivers, when it was first connected it was all done for me by my isp

and i am now wishing i had paid more attention to what he was doing. i will

give them a call and get some technical assistance now that i know i am on

the right track

thanks

--

lachygirl

 

 

"Lem" wrote:

> susan wrote:

> > i have just done a full recovery, but i have to enter passwords and i.p

> > addresses and also run the istallation disc, which i have tried but it is not

> > working. will my isp be able to talk me through all this? i naively thought

> > that i would be able to sitch back on and everything would work ok is this

> > supposed to happen?

> > thanks

>

> It depends on what you mean by having "just done a full recovery." If

> what you did was to press some combination of keys to restore your

> brand-name computer to "as it was shipped from the factory" state, and

> if that mystery installation disc was something you received from your

> ISP, then yes, your ISP can probably talk you through how to resetup

> your Internet connection.

>

> --

> Lem -- MS-MVP

>

> To the moon and back with 2K words of RAM and 36K words of ROM.

> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

> http://history.nasa.gov/afj/compessay.htm

>