Inserting disk causes DVD Rom drive not to be detected

[Guest Paul MR]

XP Home, SP2 with latest updates

The d:\ drive is a Sony DDU1621 DVD rom player, which is supposed to

play all kinds of disks.

 

The last time (3 months ago) when I played any disk on the d:\ drive,

there was no problem. This week whenever I insert any disk into the d:\

drive, it freezes: the green light comes on in front of the tray, the

yellow light comes on indicating c:\ drive activity (I think), but

nothing plays. This freeze happens with commercial CD’s, CD-R’s,

commercial DVD’s, DVD+R’s, DVD-R’s, and DVD-RW’s. The eject button on

the tray is dead and the d:\ drive disappears from Windows Explorer and

My Computer. If I reboot with the disk still in the tray, the drive is

recognized, but Windows Media Player asks me to insert a disk. When I

then eject and reinsert the disk, the drive freezes again. (My DVD

writer (the e:\ drive) plays and writes with no problem.) I have almost

no knowledge about hardware. Suggestions and guidance would be appreciated.

Paul in San Francisco

[Guest Elmo]

Re: Inserting disk causes DVD Rom drive not to be detected

 

Paul MR wrote:

> XP Home, SP2 with latest updates

> The d:\ drive is a Sony DDU1621 DVD rom player, which is supposed to

> play all kinds of disks.

>

> The last time (3 months ago) when I played any disk on the d:\ drive,

> there was no problem. This week whenever I insert any disk into the d:\

> drive, it freezes: the green light comes on in front of the tray, the

> yellow light comes on indicating c:\ drive activity (I think), but

> nothing plays. This freeze happens with commercial CD’s, CD-R’s,

> commercial DVD’s, DVD+R’s, DVD-R’s, and DVD-RW’s. The eject button on

> the tray is dead and the d:\ drive disappears from Windows Explorer and

> My Computer. If I reboot with the disk still in the tray, the drive is

> recognized, but Windows Media Player asks me to insert a disk. When I

> then eject and reinsert the disk, the drive freezes again. (My DVD

> writer (the e:\ drive) plays and writes with no problem.) I have almost

> no knowledge about hardware. Suggestions and guidance would be

> appreciated.

> Paul in San Francisco

 

Maybe one of these:

 

CD repair for XP.

http://aumha.org/downloads/cdgone.zip

 

Also try the following. You should back up the registry before making

changes:

 

Click Start, Run, type Regedit, click OK.

Locate this Registry Key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class

Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}

Value Data: [Delete All Value Data from UpperFilters and LowerFilters]

Note: Do not delete the Key or the Multi-String Values. Delete only the

data values.

Exit Registry and Reboot

 

--

Joe =o)

[Guest Shenan Stanley]

Re: Inserting disk causes DVD Rom drive not to be detected

 

Paul MR wrote:

> XP Home, SP2 with latest updates

> The d:\ drive is a Sony DDU1621 DVD rom player, which is supposed to

> play all kinds of disks.

>

> The last time (3 months ago) when I played any disk on the d:\

> drive, there was no problem. This week whenever I insert any disk into

> the d:\ drive, it freezes: the green light comes on in front of the

> tray, the yellow light comes on indicating c:\ drive activity (I

> think), but nothing plays. This freeze happens with commercial CD’s, CD-R’s,

> commercial DVD’s, DVD+R’s, DVD-R’s, and DVD-RW’s. The eject button

> on the tray is dead and the d:\ drive disappears from Windows Explorer

> and My Computer. If I reboot with the disk still in the tray, the

> drive is recognized, but Windows Media Player asks me to insert a

> disk. When I then eject and reinsert the disk, the drive freezes again.

> (My DVD

> writer (the e:\ drive) plays and writes with no problem.) I have

> almost no knowledge about hardware. Suggestions and guidance would be

> appreciated. Paul in San Francisco

 

Have the defective DVD/CD drive replaced.

 

--

Shenan Stanley

MS-MVP

--

How To Ask Questions The Smart Way

http://www.catb.org/~esr/faqs/smart-questions.html

[Guest Paul MR]

Re: Inserting disk causes DVD Rom drive not to be detected

 

Shenan Stanley wrote:

> Paul MR wrote:

>> XP Home, SP2 with latest updates

>> The d:\ drive is a Sony DDU1621 DVD rom player, which is supposed to

>> play all kinds of disks.

>>

>> The last time (3 months ago) when I played any disk on the d:\

>> drive, there was no problem. This week whenever I insert any disk into

>> the d:\ drive, it freezes: the green light comes on in front of the

>> tray, the yellow light comes on indicating c:\ drive activity (I

>> think), but nothing plays. This freeze happens with commercial CD’s, CD-R’s,

>> commercial DVD’s, DVD+R’s, DVD-R’s, and DVD-RW’s. The eject button

>> on the tray is dead and the d:\ drive disappears from Windows Explorer

>> and My Computer. If I reboot with the disk still in the tray, the

>> drive is recognized, but Windows Media Player asks me to insert a

>> disk. When I then eject and reinsert the disk, the drive freezes again.

>> (My DVD

>> writer (the e:\ drive) plays and writes with no problem.) I have

>> almost no knowledge about hardware. Suggestions and guidance would be

>> appreciated. Paul in San Francisco

>

> Have the defective DVD/CD drive replaced.

>

Thank you for your speedy response, which I intend to pursue. Do you

have suggestions about a replacement make/model or can you guide me to a

site where these drives are evaluated?

Paul in San Francisco

[Guest Paul MR]

Re: Inserting disk causes DVD Rom drive not to be detected

 

Elmo wrote:

> Paul MR wrote:

>> XP Home, SP2 with latest updates

>> The d:\ drive is a Sony DDU1621 DVD rom player, which is supposed to

>> play all kinds of disks.

>>

>> The last time (3 months ago) when I played any disk on the d:\ drive,

>> there was no problem. This week whenever I insert any disk into the d:\

>> drive, it freezes: the green light comes on in front of the tray, the

>> yellow light comes on indicating c:\ drive activity (I think), but

>> nothing plays. This freeze happens with commercial CD’s, CD-R’s,

>> commercial DVD’s, DVD+R’s, DVD-R’s, and DVD-RW’s. The eject button on

>> the tray is dead and the d:\ drive disappears from Windows Explorer and

>> My Computer. If I reboot with the disk still in the tray, the drive is

>> recognized, but Windows Media Player asks me to insert a disk. When I

>> then eject and reinsert the disk, the drive freezes again. (My DVD

>> writer (the e:\ drive) plays and writes with no problem.) I have almost

>> no knowledge about hardware. Suggestions and guidance would be

>> appreciated.

>> Paul in San Francisco

>

> Maybe one of these:

>

> CD repair for XP.

> http://aumha.org/downloads/cdgone.zip

>

> Also try the following. You should back up the registry before making

> changes:

>

> Click Start, Run, type Regedit, click OK.

> Locate this Registry Key:

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class

> Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}

> Value Data: [Delete All Value Data from UpperFilters and LowerFilters]

> Note: Do not delete the Key or the Multi-String Values. Delete only the

> data values.

> Exit Registry and Reboot

>

Thanks for your speedy response. I found backup keys for UpperFilters

and LowerFilters, but no plain keys. Is this as it should be?

Paul in San Francisco

[Guest Shenan Stanley]

Re: Inserting disk causes DVD Rom drive not to be detected

 

Paul MR wrote:

> Thank you for your speedy response, which I intend to pursue. Do

> you have suggestions about a replacement make/model or can you

> guide me to a site where these drives are evaluated?

> Paul in San Francisco

 

CD/DVD drives in general are all about the same now. Some writers have a

better reputation than others - some are liked by some people more than

others (for example - I like "Plextor" drives, dislike "Mad Dog" products.)

 

Given what you have - I know your drive is a a pure ROM (DVD & CD - Read

Only Memory). If you want the same - lots of people have luck with Lite-On

brand (WalMart, Best Buy, Circuit City, etc and so on.) Essentially - if

you go to your local electronics store (or electronics department of a local

megastore) - you can get a replacement DVD player (IDE/EIDE) and it will

come with a new cable and instructions... Should cost less than $40 -

$60... Possibly significantly less.

 

If you want a CD/DVD writer - a little more. Lite-On is good, Plextor is

good IMHO.

 

--

Shenan Stanley

MS-MVP

--

How To Ask Questions The Smart Way

http://www.catb.org/~esr/faqs/smart-questions.html

[Guest Elmo]

Re: Inserting disk causes DVD Rom drive not to be detected

 

Paul MR wrote:

>> Also try the following. You should back up the registry before making

>> changes:

>>

>> Click Start, Run, type Regedit, click OK.

>> Locate this Registry Key:

>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class

>> Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}

>> Value Data: [Delete All Value Data from UpperFilters and LowerFilters]

>> Note: Do not delete the Key or the Multi-String Values. Delete only the

>> data values.

>> Exit Registry and Reboot

>>

> Thanks for your speedy response. I found backup keys for UpperFilters

> and LowerFilters, but no plain keys. Is this as it should be?

> Paul in San Francisco

 

Where does it say "backup"? I haven't seen that one..

 

--

Joe =o)