VSS writers problems backing up

[Guest Anthony]

Hi,

Can someone please help?

I have a Windows 2003 sp2 server running Backup Exec and my backups are

failing with the following errors:

 

Job ended: 23 May 2008 at 11:35:16

Completed status: Failed

Final error: 0x80042308 - 0x80042308 (2147754760)

 

Final error category: Other Errors

 

and

 

Backup - \\MERTEXSRVOFO: Initialization failure on:

"Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume

Shadow Copy Service (VSS).

VSS Snapshot error. Specified shadow copy not found for delete or query.

 

I have tried everything I can find so far on the internet with no success, I

have reregisterd the dll's updating patches all sorts to no avail.

 

If I do a vssadmon list writers I get he following details:

 

 

C:\Documents and Settings\Administrator.BCARPETS>vssadmin list writers

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line

© Copyright 2001 Microsoft Corp.

 

Waiting for responses.

These may be delayed if a shadow copy is being prepared.

 

Writer name: 'System Writer'

Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

Writer Instance Id: {129a9a7b-0cc7-4bd3-af06-12dc5ff83562}

State: [7] Failed

Last error: No error

 

Writer name: 'FRS Writer'

Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}

Writer Instance Id: {903158db-61b9-4955-9e93-26ab99ef9fc6}

State: [7] Failed

Last error: No error

 

Writer name: 'MSDEWriter'

Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}

Writer Instance Id: {2b26c854-147e-47c8-830a-bc25a1aa04e4}

State: [1] Stable

Last error: No error

 

Writer name: 'Registry Writer'

Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}

Writer Instance Id: {653dc272-5b7e-400e-9641-7737e548e74b}

State: [1] Stable

Last error: No error

 

Writer name: 'COM+ REGDB Writer'

Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}

Writer Instance Id: {cb9f0a68-9236-4667-b8bf-a5311b52e511}

State: [1] Stable

Last error: No error

 

Writer name: 'Event Log Writer'

Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}

Writer Instance Id: {88062950-197b-4bdf-afdb-d0057c3dd7e3}

State: [1] Stable

Last error: No error

 

Writer name: 'IIS Metabase Writer'

Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}

Writer Instance Id: {b2bb08bf-1ef8-412e-b119-a0d4b3ffad20}

State: [7] Failed

Last error: No error

 

Writer name: 'NTDS'

Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}

Writer Instance Id: {e814d37c-af4d-4de9-a80c-9c94f2860285}

State: [7] Failed

Last error: No error

 

Writer name: 'WMI Writer'

Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}

Writer Instance Id: {f9f92826-a3d4-486c-ade3-a4201deb8ad2}

State: [7] Failed

Last error: No error

 

Writer name: 'BITS Writer'

Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}

Writer Instance Id: {c3ec3758-4a57-4a6a-b3ce-b62c7d538fc2}

State: [1] Stable

Last error: No error

 

Please can someone help?

 

Thanks in advance

 

Anthony

[Guest Thee Chicago Wolf]

Re: VSS writers problems backing up

 

>Hi,

>Can someone please help?

>I have a Windows 2003 sp2 server running Backup Exec and my backups are

>failing with the following errors:

>

>Job ended: 23 May 2008 at 11:35:16

>Completed status: Failed

>Final error: 0x80042308 - 0x80042308 (2147754760)

>

>Final error category: Other Errors

>

>and

>

>Backup - \\MERTEXSRVOFO: Initialization failure on:

>"Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume

>Shadow Copy Service (VSS).

>VSS Snapshot error. Specified shadow copy not found for delete or query.

>

>I have tried everything I can find so far on the internet with no success, I

>have reregisterd the dll's updating patches all sorts to no avail.

>

>If I do a vssadmon list writers I get he following details:

>

>

>C:\Documents and Settings\Administrator.BCARPETS>vssadmin list writers

>vssadmin 1.1 - Volume Shadow Copy Service administrative command-line

>© Copyright 2001 Microsoft Corp.

>

>Waiting for responses.

>These may be delayed if a shadow copy is being prepared.

>

>Writer name: 'System Writer'

> Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

> Writer Instance Id: {129a9a7b-0cc7-4bd3-af06-12dc5ff83562}

> State: [7] Failed

> Last error: No error

>

>Writer name: 'FRS Writer'

> Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}

> Writer Instance Id: {903158db-61b9-4955-9e93-26ab99ef9fc6}

> State: [7] Failed

> Last error: No error

>

>Writer name: 'MSDEWriter'

> Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}

> Writer Instance Id: {2b26c854-147e-47c8-830a-bc25a1aa04e4}

> State: [1] Stable

> Last error: No error

>

>Writer name: 'Registry Writer'

> Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}

> Writer Instance Id: {653dc272-5b7e-400e-9641-7737e548e74b}

> State: [1] Stable

> Last error: No error

>

>Writer name: 'COM+ REGDB Writer'

> Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}

> Writer Instance Id: {cb9f0a68-9236-4667-b8bf-a5311b52e511}

> State: [1] Stable

> Last error: No error

>

>Writer name: 'Event Log Writer'

> Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}

> Writer Instance Id: {88062950-197b-4bdf-afdb-d0057c3dd7e3}

> State: [1] Stable

> Last error: No error

>

>Writer name: 'IIS Metabase Writer'

> Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}

> Writer Instance Id: {b2bb08bf-1ef8-412e-b119-a0d4b3ffad20}

> State: [7] Failed

> Last error: No error

>

>Writer name: 'NTDS'

> Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}

> Writer Instance Id: {e814d37c-af4d-4de9-a80c-9c94f2860285}

> State: [7] Failed

> Last error: No error

>

>Writer name: 'WMI Writer'

> Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}

> Writer Instance Id: {f9f92826-a3d4-486c-ade3-a4201deb8ad2}

> State: [7] Failed

> Last error: No error

>

>Writer name: 'BITS Writer'

> Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}

> Writer Instance Id: {c3ec3758-4a57-4a6a-b3ce-b62c7d538fc2}

> State: [1] Stable

> Last error: No error

>

>Please can someone help?

>

>Thanks in advance

>

>Anthony

 

Do you have the VSS roll-up installed already?

http://support.microsoft.com/kb/940349

 

- Thee Chicago Wolf

[Guest Anthony]

Re: VSS writers problems backing up

 

Thanks for your quick response.

I was not sure so I tried installing it and I hadn't so I have now and I

will reboot the server and let you kno what happens.

Anthony

 

"Thee Chicago Wolf" wrote:

> >Hi,

> >Can someone please help?

> >I have a Windows 2003 sp2 server running Backup Exec and my backups are

> >failing with the following errors:

> >

> >Job ended: 23 May 2008 at 11:35:16

> >Completed status: Failed

> >Final error: 0x80042308 - 0x80042308 (2147754760)

> >

> >Final error category: Other Errors

> >

> >and

> >

> >Backup - \\MERTEXSRVOFO: Initialization failure on:

> >"Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume

> >Shadow Copy Service (VSS).

> >VSS Snapshot error. Specified shadow copy not found for delete or query.

> >

> >I have tried everything I can find so far on the internet with no success, I

> >have reregisterd the dll's updating patches all sorts to no avail.

> >

> >If I do a vssadmon list writers I get he following details:

> >

> >

> >C:\Documents and Settings\Administrator.BCARPETS>vssadmin list writers

> >vssadmin 1.1 - Volume Shadow Copy Service administrative command-line

> >© Copyright 2001 Microsoft Corp.

> >

> >Waiting for responses.

> >These may be delayed if a shadow copy is being prepared.

> >

> >Writer name: 'System Writer'

> > Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

> > Writer Instance Id: {129a9a7b-0cc7-4bd3-af06-12dc5ff83562}

> > State: [7] Failed

> > Last error: No error

> >

> >Writer name: 'FRS Writer'

> > Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}

> > Writer Instance Id: {903158db-61b9-4955-9e93-26ab99ef9fc6}

> > State: [7] Failed

> > Last error: No error

> >

> >Writer name: 'MSDEWriter'

> > Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}

> > Writer Instance Id: {2b26c854-147e-47c8-830a-bc25a1aa04e4}

> > State: [1] Stable

> > Last error: No error

> >

> >Writer name: 'Registry Writer'

> > Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}

> > Writer Instance Id: {653dc272-5b7e-400e-9641-7737e548e74b}

> > State: [1] Stable

> > Last error: No error

> >

> >Writer name: 'COM+ REGDB Writer'

> > Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}

> > Writer Instance Id: {cb9f0a68-9236-4667-b8bf-a5311b52e511}

> > State: [1] Stable

> > Last error: No error

> >

> >Writer name: 'Event Log Writer'

> > Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}

> > Writer Instance Id: {88062950-197b-4bdf-afdb-d0057c3dd7e3}

> > State: [1] Stable

> > Last error: No error

> >

> >Writer name: 'IIS Metabase Writer'

> > Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}

> > Writer Instance Id: {b2bb08bf-1ef8-412e-b119-a0d4b3ffad20}

> > State: [7] Failed

> > Last error: No error

> >

> >Writer name: 'NTDS'

> > Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}

> > Writer Instance Id: {e814d37c-af4d-4de9-a80c-9c94f2860285}

> > State: [7] Failed

> > Last error: No error

> >

> >Writer name: 'WMI Writer'

> > Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}

> > Writer Instance Id: {f9f92826-a3d4-486c-ade3-a4201deb8ad2}

> > State: [7] Failed

> > Last error: No error

> >

> >Writer name: 'BITS Writer'

> > Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}

> > Writer Instance Id: {c3ec3758-4a57-4a6a-b3ce-b62c7d538fc2}

> > State: [1] Stable

> > Last error: No error

> >

> >Please can someone help?

> >

> >Thanks in advance

> >

> >Anthony

>

> Do you have the VSS roll-up installed already?

> http://support.microsoft.com/kb/940349

>

> - Thee Chicago Wolf

>

[Guest Thee Chicago Wolf]

Re: VSS writers problems backing up

 

>Thanks for your quick response.

>I was not sure so I tried installing it and I hadn't so I have now and I

>will reboot the server and let you kno what happens.

>Anthony

 

Anthony,

 

Cool. There another person who, a few weeks back, had some issue and

the roll-up took care of it. Hope your situation gets resolved. Let me

know how it goes.

 

- Thee Chicago Wolf

[Guest Anthony]

Re: VSS writers problems backing up

 

Hi,

 

The user has finally rebooted the server and so far has had one good back up.

 

I will keep you informed of how this progresses.

 

Regards

 

Anthony

 

"Thee Chicago Wolf" wrote:

> >Thanks for your quick response.

> >I was not sure so I tried installing it and I hadn't so I have now and I

> >will reboot the server and let you kno what happens.

> >Anthony

>

> Anthony,

>

> Cool. There another person who, a few weeks back, had some issue and

> the roll-up took care of it. Hope your situation gets resolved. Let me

> know how it goes.

>

> - Thee Chicago Wolf

>

[Guest Thee Chicago Wolf]

Re: VSS writers problems backing up

 

>The user has finally rebooted the server and so far has had one good back up.

>

>I will keep you informed of how this progresses.

>

>Regards

>

>Anthony

 

Great. Keep us posted. I'm glad to hear this roll-up seems to be

working.

 

- Thee Chicago Wolf

[Guest Anthony]

Re: VSS writers problems backing up

 

Oh well spoke to soon, we got one good backup and then it is failing again

with the same error message as before.

 

Regards

 

Anthony

 

"Thee Chicago Wolf" wrote:

> >The user has finally rebooted the server and so far has had one good back up.

> >

> >I will keep you informed of how this progresses.

> >

> >Regards

> >

> >Anthony

>

> Great. Keep us posted. I'm glad to hear this roll-up seems to be

> working.

>

> - Thee Chicago Wolf

>

[Guest Thee Chicago Wolf]

Re: VSS writers problems backing up

 

>Oh well spoke to soon, we got one good backup and then it is failing again

>with the same error message as before.

 

What's the event viewer saying?

 

- Thee Chicago Wolf

[Guest Thee Chicago Wolf]

Re: VSS writers problems backing up

 

>Oh well spoke to soon, we got one good backup and then it is failing again

>with the same error message as before.

 

I didn't see my original reply to this come through but here it is

again: Anything in the event viewer?

 

Take a peek at this new VSS related KB article. I just found it today:

 

http://support.microsoft.com/kb/951568

 

Might be worth a shot.

 

- Thee Chicago Wolf

[Guest Anthony]

Re: VSS writers problems backing up

 

 

Hi,

 

Sorry about my slow reply the server had disk errors which filled the event

viewer so I could not get any extra info for you regarding this issue.

 

Since sorting out these errors though I have had a couple of decent backups

and I am waiting for the third to finish.

 

If it does not work I will go through the last update before replying unless

all is working in which I will let you know as well.

 

Thanks so far

 

Anthony

 

"Thee Chicago Wolf" wrote:

> >Oh well spoke to soon, we got one good backup and then it is failing again

> >with the same error message as before.

>

> I didn't see my original reply to this come through but here it is

> again: Anything in the event viewer?

>

> Take a peek at this new VSS related KB article. I just found it today:

>

> http://support.microsoft.com/kb/951568

>

> Might be worth a shot.

>

> - Thee Chicago Wolf

>

[Guest Thee Chicago Wolf]

Re: VSS writers problems backing up

 

>Sorry about my slow reply the server had disk errors which filled the event

>viewer so I could not get any extra info for you regarding this issue.

>

>Since sorting out these errors though I have had a couple of decent backups

>and I am waiting for the third to finish.

>

>If it does not work I will go through the last update before replying unless

>all is working in which I will let you know as well.

>

>Thanks so far

 

No problem. If you do try the fix, let me know how it goes as someone

else seems to be in the same situation as you and would likely benefit

from your experience with the hotfix.

 

- Thee Chicago Wolf

[Guest Anthony]

Re: VSS writers problems backing up

 

Hi,

Just an update we have had five successful backups in a row so I think this

could be sorted now.

Thanks for all your help it has been much appreciated.

Thanks again

Anthony

 

"Thee Chicago Wolf" wrote:

> >Sorry about my slow reply the server had disk errors which filled the event

> >viewer so I could not get any extra info for you regarding this issue.

> >

> >Since sorting out these errors though I have had a couple of decent backups

> >and I am waiting for the third to finish.

> >

> >If it does not work I will go through the last update before replying unless

> >all is working in which I will let you know as well.

> >

> >Thanks so far

>

> No problem. If you do try the fix, let me know how it goes as someone

> else seems to be in the same situation as you and would likely benefit

> from your experience with the hotfix.

>

> - Thee Chicago Wolf

>

[Guest Thee Chicago Wolf]

Re: VSS writers problems backing up

 

>Just an update we have had five successful backups in a row so I think this

>could be sorted now.

>Thanks for all your help it has been much appreciated.

>Thanks again

>Anthony

 

Great! Glad to be of help.

 

- Thee Chicago Wolf

[Guest Anthony]

Re: VSS writers problems backing up

 

Hi,

 

Sorry to be back again but this has started happening again, we have tried

another reboot but the problem is not going away again.

 

Any new ideas come to the fore of late?

 

Thanks

 

Anthony

 

"Thee Chicago Wolf" wrote:

> >Just an update we have had five successful backups in a row so I think this

> >could be sorted now.

> >Thanks for all your help it has been much appreciated.

> >Thanks again

> >Anthony

>

> Great! Glad to be of help.

>

> - Thee Chicago Wolf

>

[Guest Thee Chicago Wolf]

Re: VSS writers problems backing up

 

>Sorry to be back again but this has started happening again, we have tried

>another reboot but the problem is not going away again.

>

>Any new ideas come to the fore of late?

>

>Thanks

>

>Anthony

 

Anthony,

 

That's ok. How about a breakdown of what version / patches related to

Backup Exec do you have? What patches related to VSS do you have

installed? How about any event viewer logs and Event IDs associated

with the failed backups? All this info would help greatly. You've

already re-registered the EXE's and DLLs per

http://support.microsoft.com/kb/940032, correct?

 

The only other post-VSS roll-up patches and articles I've come across

are these:

 

Hotfixes:

http://support.microsoft.com/kb/949391

http://support.microsoft.com/kb/951568

 

Articles:

http://support.microsoft.com/kb/945058

http://support.microsoft.com/kb/941956

http://support.microsoft.com/kb/940184

http://support.microsoft.com/kb/953617

http://support.microsoft.com/kb/950141

 

Did you also happen to see these articles:

http://seer.entsupport.symantec.com/docs/264862.htm

http://seer.support.veritas.com/docs/263771.htm

 

I know you're not specifically experiencing these issues explicitly

(even after the roll-up was applied) but perhaps installing the

hotfixes from the two KBs listed above will at the very least bring

all VSS related files fully up to date and fix a couple bugs along the

way. Give it a shot.

 

- Thee Chicago Wolf

[Guest Anthony]

Re: VSS writers problems backing up

 

Hi,

 

Sorry about the delay in responding I had to wait for them to reboot the

server after the patches you mentioned in the last post were installed.

 

The error I get in the event viewer is this :

 

Volsnap Event ID 25

 

The shadow copies of volume C: were deleted because the shadow copy storage

could not grow in time. Consider reducing the IO load on the system or

choose a shadow copy storage volume that is not being shadow copied.

 

I also get this message:

 

Volsnap Event ID 33

 

The oldest shadow copy of volume D: was deleted to keep disk space usage for

shadow copies of volume D: below the user defined limit.

 

I have applied Service Pack 5 for Veritas on the server and had before this

installed all the patches I could find, now unfortunately the update client

has stopped working so I cannot easily check for more.

 

As for Windows patches I have basically been led by you on which ones I need

to apply and have put all the ones on that you have mentioned.

 

The backup works for a couple of days after a reboot but then starts failing

again.

 

Thanks

 

Anthony

 

"Thee Chicago Wolf" wrote:

> >Sorry to be back again but this has started happening again, we have tried

> >another reboot but the problem is not going away again.

> >

> >Any new ideas come to the fore of late?

> >

> >Thanks

> >

> >Anthony

>

> Anthony,

>

> That's ok. How about a breakdown of what version / patches related to

> Backup Exec do you have? What patches related to VSS do you have

> installed? How about any event viewer logs and Event IDs associated

> with the failed backups? All this info would help greatly. You've

> already re-registered the EXE's and DLLs per

> http://support.microsoft.com/kb/940032, correct?

>

> The only other post-VSS roll-up patches and articles I've come across

> are these:

>

> Hotfixes:

> http://support.microsoft.com/kb/949391

> http://support.microsoft.com/kb/951568

>

> Articles:

> http://support.microsoft.com/kb/945058

> http://support.microsoft.com/kb/941956

> http://support.microsoft.com/kb/940184

> http://support.microsoft.com/kb/953617

> http://support.microsoft.com/kb/950141

>

> Did you also happen to see these articles:

> http://seer.entsupport.symantec.com/docs/264862.htm

> http://seer.support.veritas.com/docs/263771.htm

>

> I know you're not specifically experiencing these issues explicitly

> (even after the roll-up was applied) but perhaps installing the

> hotfixes from the two KBs listed above will at the very least bring

> all VSS related files fully up to date and fix a couple bugs along the

> way. Give it a shot.

>

> - Thee Chicago Wolf

>

[Guest Thee Chicago Wolf]

Re: VSS writers problems backing up

 

>Sorry about the delay in responding I had to wait for them to reboot the

>server after the patches you mentioned in the last post were installed.

>

>The error I get in the event viewer is this :

>

>Volsnap Event ID 25

>

>The shadow copies of volume C: were deleted because the shadow copy storage

>could not grow in time. Consider reducing the IO load on the system or

>choose a shadow copy storage volume that is not being shadow copied.

 

Check out this KB article: http://support.microsoft.com/kb/925799

 

Also. Take a peek at the following entries on eventid.net. It might be

helpful as I'm pretty much out of ideas for the moment.

http://www.eventid.net/display.asp?eventid=25&eventno=3063&source=VolSnap&phase=1

 

>I also get this message:

>

>Volsnap Event ID 33

>

>The oldest shadow copy of volume D: was deleted to keep disk space usage for

>shadow copies of volume D: below the user defined limit.

 

Check this KB article: http://support.microsoft.com/kb/312067

 

Also, check this eventid.net entry for info about that error.

http://www.eventid.net/display.asp?eventid=33&eventno=4372&source=VolSnap&phase=1

 

You're not low on disk space are you?

>I have applied Service Pack 5 for Veritas on the server and had before this

>installed all the patches I could find, now unfortunately the update client

>has stopped working so I cannot easily check for more.

 

Was any resolution to the update client issue you're having been

posted to the Veritas site?

>As for Windows patches I have basically been led by you on which ones I need

>to apply and have put all the ones on that you have mentioned.

>

>The backup works for a couple of days after a reboot but then starts failing

>again.

 

Hopefully the registry tweak from KB925799 will help out some.

 

Let me know how it goes.

 

- Thee Chicago Wolf

[Guest Thee Chicago Wolf]

Re: VSS writers problems backing up

 

>Sorry about the delay in responding I had to wait for them to reboot the

>server after the patches you mentioned in the last post were installed.

 

One other thing, please double check your registry and make sure if

the tweak from this KB article is in there or not. I doubt it would

hurt if it's not there but it would at least eliminate all the options

we could try from the KB.

http://support.microsoft.com/kb/945058

 

Let me know how things go.

 

- Thee Chicago Wolf