Re: Having strange local network printing problem - could use some help/ideas

May 26, 2008

Re: Having strange local network printing problem - could use some help/ideas

"normc" <norm-c@socal.rr.com> wrote in message

news:qZj_j.2274$N87.678@nlpi068.nbdc.sbc.com...

| Sorry for the delay.

|

| MEB wrote:

| > Oh no, apparently conflicting information, let me start over. Correct

| > anything that is wrong or mis-stated.

| >

| > A. The printing issue is on one system running 98SE. The machine has

been

| > isolated from the network by disconnecting the cable and is not

connected to

| > any other source or part of the network [hardwired or wireless].

|

| Correct.

| >

| > B. The printing WILL work, *at all times*, from the other networked

| > computers when connected, but will NOT work from the 98SE computer to

which

| > the printer is connected.

|

| Correct

Okay, for some reason, I got the impression that *at times* it did NOT work

over the network.

|

| > B1. No other difficulties have been observed within the network.

|

| Correct, but you reminded me of one additional thing that may mean

| something to you. It makes no sense to me and I'm not certain of the

| facts surrounding it.

|

| I have checked the printer cable connections a couple of times, thinking

| that was all it could be. (BTW, I'm using the USB connection.) One,

| and only one, of the times I disconnected and reconnected the cable, I

| was able to print from the base 98SE system.

There is a potential that uninstalling/removing the USB subs and hubs may

correct the issue. This refreshes the registry entries and related spooler

controls for the printer. FIRST though, double check the USB settings and

use usbview [its on your 98 installation CD in tools\reskit\diagnose] to

make sure of the actuall settings being used. Highlight what it shows for

the printer, copy and paste into a text file [not Word] and save for

reference.

| >

| > C. The printer monitoring software DOES appear, indicating an attempt

to

| > start the process but nothing happens when attempting to print from the

98SE

| > box.

|

| Correct.

| >

| > D. The printer software has NOT been re-installed.

|

| Correct, since that software is used for the other two machines and works.

|

| >

| > E. The printer settings WERE checked to ensure the normal settings and

| > printer specific settings were in place.

|

| Not because of the printing problem, because the settings are fine for

| the other machines. However, I am regularly changing the settings as a

| routine matter.

|

| >

| > F. The systems are shutdown nightly.

|

| Correct.

| >

| > The printer had a recall for its power cord:

| >

http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html

|

| Yes, I knew. It was replaced. Thank you.

|

| > USB:

| > No response from printer

| >

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc=us&dlc=en&product=61818&rule=9992&lang=en

| > The Printer Will Not Print When You Click 'Print'

| >

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc=us&dlc=en&product=61818&rule=9992&lang=en

| >

| I will check the USB link.

|

| > IF you need a driver or other for 98, you will need to look at

| > ftp://ftp.hp.com/pub/printers/software/

|

| I'll check this out. I'm not familiar with ftp sites, but no time like

| the present to find out.

| >

| > Okay, some general items to review:

| >

| > Did you check the USB entries?

|

| Yes. All of them. There were some general and those specific to the

| printer, in the System/Device/Manager.

| >

| > Are there any other devices sharing the USB channel?

|

| A desktop digital speaker system. I'll try pulling that USB cable.

Do that to help isolate the issue.

Let me stop comments until to you respond with whether this is built in USB

2.0 or being supplied by an extra adapter card.

The issues may revolve several others, in addition to what has already been

addressed.

I'm going to cross post this to win98.gen_discussion so others might help

with the issue since we now have several issue out of the way..

| >

| > Did you make sure that you haven't disabled any virtual or system

settings,

| > or they have been corrupted/modified.

|

| No idea of what to look for since two printers work.

| >

| > Troubleshooting Spool32 Error Messages (Q191949)

| > http://support.microsoft.com/kb/191949/en-us

|

| The base machine spools fine for the other two machines

|

| > Cannot Print in Windows After Upgrading to Windows 98 (Q191516)

| > http://support.microsoft.com/kb/191516/en-us

|

| I'll take a look, but doesn't sound applicable.

| >

http://support.microsoft.com/search/default.aspx?mode=r&query=USB+printer+does+not+print&1033comm=1

| >

| > CLSID codes

| > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D}

| > Scheduled Tasks.{D6277990-4C6A-11CF-8D87-00AA0060F5BF}

| >

| I'll take a look.

|

| Thanks.

--

MEB http://peoplescounsel.orgfree.com

--

_________

May 27, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

Re: Having strange local network printing problem - could use somehelp/ideas

I unplugged my USB speakers. It didn't make any difference. Identical

behavior. However, right after doing so, I played a game of Solitaire

from SolSuite and noticed that it was operating very slowly. I could

see the cards kind of skip along when I released them, rather than zip

to it.

So I went to disable the spooler and couldn't. That option was grayed

out. Does this mean anything to you?

I also clicked on the Print Test Page button. The test page is now

hanging up the printer, and will not cancel/delete.

Any comments here?

MEB wrote:

> "normc" <norm-c@socal.rr.com> wrote in message

> news:qZj_j.2274$N87.678@nlpi068.nbdc.sbc.com...

> | Sorry for the delay.

> |

> | MEB wrote:

> | > Oh no, apparently conflicting information, let me start over. Correct

> | > anything that is wrong or mis-stated.

> | >

> | > A. The printing issue is on one system running 98SE. The machine has

> been

> | > isolated from the network by disconnecting the cable and is not

> connected to

> | > any other source or part of the network [hardwired or wireless].

> |

> | Correct.

> | >

> | > B. The printing WILL work, *at all times*, from the other networked

> | > computers when connected, but will NOT work from the 98SE computer to

> which

> | > the printer is connected.

> |

> | Correct

>

> Okay, for some reason, I got the impression that *at times* it did NOT work

> over the network.

>

> |

> | > B1. No other difficulties have been observed within the network.

> |

> | Correct, but you reminded me of one additional thing that may mean

> | something to you. It makes no sense to me and I'm not certain of the

> | facts surrounding it.

> |

> | I have checked the printer cable connections a couple of times, thinking

> | that was all it could be. (BTW, I'm using the USB connection.) One,

> | and only one, of the times I disconnected and reconnected the cable, I

> | was able to print from the base 98SE system.

>

> There is a potential that uninstalling/removing the USB subs and hubs may

> correct the issue. This refreshes the registry entries and related spooler

> controls for the printer. FIRST though, double check the USB settings and

> use usbview [its on your 98 installation CD in tools\reskit\diagnose] to

> make sure of the actuall settings being used. Highlight what it shows for

> the printer, copy and paste into a text file [not Word] and save for

> reference.

>

> | >

> | > C. The printer monitoring software DOES appear, indicating an attempt

> to

> | > start the process but nothing happens when attempting to print from the

> 98SE

> | > box.

> |

> | Correct.

> | >

> | > D. The printer software has NOT been re-installed.

> |

> | Correct, since that software is used for the other two machines and works.

> |

> | >

> | > E. The printer settings WERE checked to ensure the normal settings and

> | > printer specific settings were in place.

> |

> | Not because of the printing problem, because the settings are fine for

> | the other machines. However, I am regularly changing the settings as a

> | routine matter.

> |

> | >

> | > F. The systems are shutdown nightly.

> |

> | Correct.

> | >

> | > The printer had a recall for its power cord:

> | >

> http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html

> |

> | Yes, I knew. It was replaced. Thank you.

> |

> | > USB:

> | > No response from printer

> | >

> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc=us&dlc=en&product=61818&rule=9992&lang=en

> | > The Printer Will Not Print When You Click 'Print'

> | >

> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc=us&dlc=en&product=61818&rule=9992&lang=en

> | >

> | I will check the USB link.

> |

> | > IF you need a driver or other for 98, you will need to look at

> | > ftp://ftp.hp.com/pub/printers/software/

> |

> | I'll check this out. I'm not familiar with ftp sites, but no time like

> | the present to find out.

> | >

> | > Okay, some general items to review:

> | >

> | > Did you check the USB entries?

> |

> | Yes. All of them. There were some general and those specific to the

> | printer, in the System/Device/Manager.

> | >

> | > Are there any other devices sharing the USB channel?

> |

> | A desktop digital speaker system. I'll try pulling that USB cable.

>

> Do that to help isolate the issue.

>

> Let me stop comments until to you respond with whether this is built in USB

> 2.0 or being supplied by an extra adapter card.

>

> The issues may revolve several others, in addition to what has already been

> addressed.

> I'm going to cross post this to win98.gen_discussion so others might help

> with the issue since we now have several issue out of the way..

>

> | >

> | > Did you make sure that you haven't disabled any virtual or system

> settings,

> | > or they have been corrupted/modified.

> |

> | No idea of what to look for since two printers work.

> | >

> | > Troubleshooting Spool32 Error Messages (Q191949)

> | > http://support.microsoft.com/kb/191949/en-us

> |

> | The base machine spools fine for the other two machines

> |

> | > Cannot Print in Windows After Upgrading to Windows 98 (Q191516)

> | > http://support.microsoft.com/kb/191516/en-us

> |

> | I'll take a look, but doesn't sound applicable.

> | >

> http://support.microsoft.com/search/default.aspx?mode=r&query=USB+printer+does+not+print&1033comm=1

> | >

> | > CLSID codes

> | > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D}

> | > Scheduled Tasks.{D6277990-4C6A-11CF-8D87-00AA0060F5BF}

> | >

> | I'll take a look.

> |

> | Thanks.

>

May 27, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

Ok now, I don't have full info on your situation since the only posts I see

are the last two by MEB and this one I'm responding to. However, if the printer

is having problems and now you have a print queue that's hung and won't cancel

or pause, uninstall/reinstall the printer. It may squeak at you about a print

job still in queue, ignore it and continue with the uninstall/reinstall.

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }

Conflicts start where information lacks.

http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm

How to ask a question: http://support.microsoft.com/kb/555375

"normc" <norm-c@socal.rr.com> wrote in message

news:wIJ_j.5222$Ri.4673@flpi146.ffdc.sbc.com...

>I unplugged my USB speakers. It didn't make any difference. Identical

> behavior. However, right after doing so, I played a game of Solitaire

> from SolSuite and noticed that it was operating very slowly. I could

> see the cards kind of skip along when I released them, rather than zip

> to it.

>

> So I went to disable the spooler and couldn't. That option was grayed

> out. Does this mean anything to you?

>

> I also clicked on the Print Test Page button. The test page is now

> hanging up the printer, and will not cancel/delete.

>

> Any comments here?

>

> MEB wrote:

>> "normc" <norm-c@socal.rr.com> wrote in message

>> news:qZj_j.2274$N87.678@nlpi068.nbdc.sbc.com...

>> | Sorry for the delay.

>> |

>> | MEB wrote:

>> | > Oh no, apparently conflicting information, let me start over. Correct

>> | > anything that is wrong or mis-stated.

>> | >

>> | > A. The printing issue is on one system running 98SE. The machine has

>> been

>> | > isolated from the network by disconnecting the cable and is not

>> connected to

>> | > any other source or part of the network [hardwired or wireless].

>> |

>> | Correct.

>> | >

>> | > B. The printing WILL work, *at all times*, from the other networked

>> | > computers when connected, but will NOT work from the 98SE computer to

>> which

>> | > the printer is connected.

>> |

>> | Correct

>>

>> Okay, for some reason, I got the impression that *at times* it did NOT work

>> over the network.

>>

>> |

>> | > B1. No other difficulties have been observed within the network.

>> |

>> | Correct, but you reminded me of one additional thing that may mean

>> | something to you. It makes no sense to me and I'm not certain of the

>> | facts surrounding it.

>> |

>> | I have checked the printer cable connections a couple of times, thinking

>> | that was all it could be. (BTW, I'm using the USB connection.) One,

>> | and only one, of the times I disconnected and reconnected the cable, I

>> | was able to print from the base 98SE system.

>>

>> There is a potential that uninstalling/removing the USB subs and hubs may

>> correct the issue. This refreshes the registry entries and related spooler

>> controls for the printer. FIRST though, double check the USB settings and

>> use usbview [its on your 98 installation CD in tools\reskit\diagnose] to

>> make sure of the actuall settings being used. Highlight what it shows for

>> the printer, copy and paste into a text file [not Word] and save for

>> reference.

>>

>> | >

>> | > C. The printer monitoring software DOES appear, indicating an attempt

>> to

>> | > start the process but nothing happens when attempting to print from the

>> 98SE

>> | > box.

>> |

>> | Correct.

>> | >

>> | > D. The printer software has NOT been re-installed.

>> |

>> | Correct, since that software is used for the other two machines and works.

>> |

>> | >

>> | > E. The printer settings WERE checked to ensure the normal settings and

>> | > printer specific settings were in place.

>> |

>> | Not because of the printing problem, because the settings are fine for

>> | the other machines. However, I am regularly changing the settings as a

>> | routine matter.

>> |

>> | >

>> | > F. The systems are shutdown nightly.

>> |

>> | Correct.

>> | >

>> | > The printer had a recall for its power cord:

>> | >

>> http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html

>> |

>> | Yes, I knew. It was replaced. Thank you.

>> |

>> | > USB:

>> | > No response from printer

>> | >

>> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc=us&dlc=en&product=61818&rule=9992&lang=en

>> | > The Printer Will Not Print When You Click 'Print'

>> | >

>> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc=us&dlc=en&product=61818&rule=9992&lang=en

>> | >

>> | I will check the USB link.

>> |

>> | > IF you need a driver or other for 98, you will need to look at

>> | > ftp://ftp.hp.com/pub/printers/software/

>> |

>> | I'll check this out. I'm not familiar with ftp sites, but no time like

>> | the present to find out.

>> | >

>> | > Okay, some general items to review:

>> | >

>> | > Did you check the USB entries?

>> |

>> | Yes. All of them. There were some general and those specific to the

>> | printer, in the System/Device/Manager.

>> | >

>> | > Are there any other devices sharing the USB channel?

>> |

>> | A desktop digital speaker system. I'll try pulling that USB cable.

>>

>> Do that to help isolate the issue.

>>

>> Let me stop comments until to you respond with whether this is built in USB

>> 2.0 or being supplied by an extra adapter card.

>>

>> The issues may revolve several others, in addition to what has already been

>> addressed.

>> I'm going to cross post this to win98.gen_discussion so others might help

>> with the issue since we now have several issue out of the way..

>>

>> | >

>> | > Did you make sure that you haven't disabled any virtual or system

>> settings,

>> | > or they have been corrupted/modified.

>> |

>> | No idea of what to look for since two printers work.

>> | >

>> | > Troubleshooting Spool32 Error Messages (Q191949)

>> | > http://support.microsoft.com/kb/191949/en-us

>> |

>> | The base machine spools fine for the other two machines

>> |

>> | > Cannot Print in Windows After Upgrading to Windows 98 (Q191516)

>> | > http://support.microsoft.com/kb/191516/en-us

>> |

>> | I'll take a look, but doesn't sound applicable.

>> | >

>> http://support.microsoft.com/search/default.aspx?mode=r&query=USB+printer+does+not+print&1033comm=1

>> | >

>> | > CLSID codes

>> | > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D}

>> | > Scheduled Tasks.{D6277990-4C6A-11CF-8D87-00AA0060F5BF}

>> | >

>> | I'll take a look.

>> |

>> | Thanks.

>>

>

May 27, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

Let me bring you up to speed, though I fully agree with what you presented.

05/21/08

"MEB" <meb@not here@hotmail.com> wrote in message

news:u8YOas4uIHA.1220@TK2MSFTNGP04.phx.gbl...

|

| Let me start by thanking you for answering using the number questions,

they

| are to allow a diagnostic routine to be developed. I normally use a 10 or

| more question post [when limited information has been presented], but I

| wanted to attempt to explain the diagnostic procedure as many don't

| understand the process. Sorry you got picked for this activity, I hope you

| don't mind. I'm not necessarily explaining *just for you*, so don't take

| offense, but to those seeking help generally [remember this is received or

| will be found by numerous others across the planet].

|

| See inline for response/explanations.

|

| "normc" <norm-c@socal.rr.com> wrote in message

| news:DmSYj.5007$nW2.1962@nlpi064.nbdc.sbc.com...

| | MEB wrote:

| | > 1. You indicate ONE desktop 98SE computer is physically connected

| [local] to

| | > the printer, is this correct?

| |

| | Yes.

|

| Thank you. This helps negate issues with a router connected [network

| served] printer which might have issues with lease or otherwise..

|

| |

| | >

| | > 2. Does the print server [the 98SE box] have actual network print

| serving

| | > software or are you just printing to a SHARED printer?

| |

| | Just printing to a shared printer.

|

| This help define whether we would be dealing with multiple issues,

| including whether the networking software may be part of the issue.

|

| |

| | >

| | > 3. What printer [model and make] and software [version, etc.] is

being

| | > used.

| |

| | HP Deskjet 970Cxi with driver files hpzusb00.sys and

| | VMM32.VXD[ntkem.vxd] v1.16.9.0

|

| When posting for help, it is a good idea to put as much related and

| relevant information system-wise into the first post. It allows the

parties

| attempting to help, isolate the potential problems easier, and allows

other

| who might be helping, to point to areas which may have been overlooked by

| others..

|

| |

| | >

| | > 4. Was the printer software installed on each machine?

| |

| | No.

|

| This defines that we are dealing with a single install ON the the actual

| 98SE base OS to which the printer is connected. Taken with the other

| responses helps to further define potentials involved.

|

| |

| | >

| | > 5. Does this occur, generally, after attempting to print FROM the XP

| machine

| | > to the printer?

| |

| | No. I shut down everything at night. In the morn, if I turn on only

| | the machine connected to the printer, it won't print. That is, it won't

| | print under any of the circumstances I have tried.

|

| This negates, in part, the issue of the XP box taking control of the

| printer and failing to release control while the network is

| involved/running. This still potentially leaves spooling issues, possible

| issues with the failed release/clearing of the printer/spooling, and

other.

| We now know the printer is directly connected to its printing software and

| not *through* the router. We also know this is a persistant issue, not

| specific to XP, not specific to a running network, and not specific to a

| system that may have residual connections running [its a COLD system]

except

| for the router(s) [or do you turn that/them off as well?].

|

| | >

| | > 6. What are the settings for the printer on each of the machines?

| |

| | Could you be a little more specific about these settings?

|

| As we are dealing with a single 98SE box WITH the printer software and

the

| physical connection [as we now know from the previous questions], and NOT

| having print server software in the mix: we are looking at the spooler

| settings, print format [raw or otherwise], whether the controlling

computer

| has: captured the port, its timeout settings, proper port

software/settings,

| etc. specific to this one computer [presently].

|

| |

| | >

| | > 7. Do you use MAPPED drives?

| |

| | No

|

| Okay, here, we were attempting to determine whether the mapped drives

MIGHT

| have had an effect in the issue [persitant connections].

|

| |

| | >

| | > 8. Have all machines been updated?

| |

| | Not sure what you are looking for here. Especially since everything was

| | working fine and no software has been added or changed.

| |

| | I'm pretty fussy about how much I load up on MSFT mammouth updates. I

| | run my laptop with XPSP2. The desktops with 98SE.

|

| Okay, there were some issues with some of XP's updates which were causing

| issues in the network environment. If you are manually doing updates, we

| would need to run through most of those old issues, though we might be

able

| to do so [to test] without that information. See the below.

|

| | >

| | > 9. Have you re-checked your network and firewall settings?

| |

| | Not sure what you are looking for here either, for the same reasons.

|

| As you are having issues locally [base/server system, physically

connected]

| at present these are not important UNLESS after the poposed fix {below}

| works and the issue re-appears; or it fails, and we need to review other

| potentials.

|

| |

| | Are you asking about all firewalls or the XP firewall or the modem

| firewall?

|

| Actually, ALL. From there, if this related to a running network with a

true

| networked printer, and/or constant network, and/or had been XP, and/or

other

| issues related to the prior questions, we would have also dealt with the

| Anti-virus, Anti-SpyWare, and other software and network specific

| potentials, such as: Norton Security Suite or McAffe's , is it installed,

| etc..

|

| |

| | Tell me a little about what you are getting at where I commented. I'm

| | pretty literate. Been playing with computers for over 50 years (Bendix

| | G-15 1957).

|

| Wow, been at for awhile I see, even a bit before me. Let's see if we can

| get more definition to the issue(s) involved.

|

| |

| | Thanks for your time.

|

| I hope the above explains the diagnostic issues work-through, or at least

| helps in the thought process. Let me now add those other questions.

|

| 10. And a question which related to 9. Do you have either of Norton or

| McAfee programs/suites installed?

| 10a. If not what programs are you running ON THE BASE 98SE computer which

| might interfere with the printing process?

| 10b. Did you try disabling these programs?

| Though not generally thought of during self-diagnosis of shared printers

| [or other networking issues], some of these programs MIGHT interfere as

they

| include file monitoring, local access scanners, and other which MIGHT be

| involved. IF they were updated around the time that the issue popped-up,

| they MIGHT be involved, even though they may have previously worked

without

| causing any errors.

|

| 11. The next obvious question would now be and have been 11 for an

original

| post: Did you try uninstalling and re-installing the printing software and

| did you re-check those printer settings?

| 11a. Did you, if you re-installed, re-share the printer locally and

| re-install that share on the other systems?

| 11b. Did you FIRST [prior to un-installation and re-installation] remove

the

| old shared printer [locally and on the other network nodes]?

| 11c. Did you re-check your firewall, Anti-Virus and other for this new

| allowance?

| *A* This is the proposed first fix if this was NOT done, particularly as

we

| now know we have a basically *isolated system* to deal with. It MAY,

| however, have not been recommended had the other questions pointed to a

| running network, or other networking issues. Not that it would have hurt

had

| you done that, but we would have worked through some obvious network

| potentials FIRST, like the firewall, router, XP updates, etc.and you had

| indicated that you DID check the printer software settings.

| Removing the shared printer PRIOR to un-installation, helps negate a

false

| connection [the old share{d printer}] from interfering with the new

| installation and how it communicates locally and with the network. Leaving

| the old share ANYWHERE on the network might cause issues as it is searched

| for. XP and VISTA users might notice this more than 9X users, though all

| will notice delays

|

| 12. Did you try resetting/refreshing the router [manual shutoff for

several

| minutes to clear the router buffers] and did you check its settings.

| This question relates to whether there MAY be issues with the router or

its

| software which, taken with these other questions and response will help

| isolate the potentials to a more limited diagnosis. IF the 98SE printer

| controller is also the router controller [contains the software] then

there

| could. potentially, be a related issue involved as well.

|

| Hope this explains where we are headed, and with your understanding of

how

| *I* work through these issues.

| Its like walking backwards from the obvious [networked? then first check

| network issues, but garner other information as well] to the easiest

| [re-install software]. However, I don't always use the easiest attempt

FIRST

| [like re-installing software], as that MAY do nothing more than waste time

| [though if done, one can put that on a back burner, so to speak] as at

| times, you then might run across new installation issues compounding the

| actual issue(s); or introducing new, while leaving the original issue(s)

in

| the background unresolved INCREASING the difficulty of diagnosis.

|

| --

| MEB http://peoplescounsel.orgfree.com

| --

| _________

--

MEB http://peoplescounsel.orgfree.com

--

_________

"Brian A." <gonefish'n@afarawaylake> wrote in message

news:%239YL3H6vIHA.1504@TK2MSFTNGP05.phx.gbl...

| Ok now, I don't have full info on your situation since the only posts I

see

| are the last two by MEB and this one I'm responding to. However, if the

printer

| is having problems and now you have a print queue that's hung and won't

cancel

| or pause, uninstall/reinstall the printer. It may squeak at you about a

print

| job still in queue, ignore it and continue with the uninstall/reinstall.

|

| --

|

| Brian A. Sesko { MS MVP_Windows Desktop User Experience }

| Conflicts start where information lacks.

| http://basconotw.mvps.org/

|

| Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm

| How to ask a question: http://support.microsoft.com/kb/555375

|

| "normc" <norm-c@socal.rr.com> wrote in message

| news:wIJ_j.5222$Ri.4673@flpi146.ffdc.sbc.com...

| >I unplugged my USB speakers. It didn't make any difference. Identical

| > behavior. However, right after doing so, I played a game of Solitaire

| > from SolSuite and noticed that it was operating very slowly. I could

| > see the cards kind of skip along when I released them, rather than zip

| > to it.

| >

| > So I went to disable the spooler and couldn't. That option was grayed

| > out. Does this mean anything to you?

| >

| > I also clicked on the Print Test Page button. The test page is now

| > hanging up the printer, and will not cancel/delete.

| >

| > Any comments here?

| >

| > MEB wrote:

| >> "normc" <norm-c@socal.rr.com> wrote in message

| >> news:qZj_j.2274$N87.678@nlpi068.nbdc.sbc.com...

| >> | Sorry for the delay.

| >> |

| >> | MEB wrote:

| >> | > Oh no, apparently conflicting information, let me start over.

Correct

| >> | > anything that is wrong or mis-stated.

| >> | >

| >> | > A. The printing issue is on one system running 98SE. The machine

has

| >> been

| >> | > isolated from the network by disconnecting the cable and is not

| >> connected to

| >> | > any other source or part of the network [hardwired or wireless].

| >> |

| >> | Correct.

| >> | >

| >> | > B. The printing WILL work, *at all times*, from the other

networked

| >> | > computers when connected, but will NOT work from the 98SE computer

to

| >> which

| >> | > the printer is connected.

| >> |

| >> | Correct

| >>

| >> Okay, for some reason, I got the impression that *at times* it did NOT

work

| >> over the network.

| >>

| >> |

| >> | > B1. No other difficulties have been observed within the network.

| >> |

| >> | Correct, but you reminded me of one additional thing that may mean

| >> | something to you. It makes no sense to me and I'm not certain of the

| >> | facts surrounding it.

| >> |

| >> | I have checked the printer cable connections a couple of times,

thinking

| >> | that was all it could be. (BTW, I'm using the USB connection.) One,

| >> | and only one, of the times I disconnected and reconnected the cable,

I

| >> | was able to print from the base 98SE system.

| >>

| >> There is a potential that uninstalling/removing the USB subs and hubs

may

| >> correct the issue. This refreshes the registry entries and related

spooler

| >> controls for the printer. FIRST though, double check the USB settings

and

| >> use usbview [its on your 98 installation CD in tools\reskit\diagnose]

to

| >> make sure of the actuall settings being used. Highlight what it shows

for

| >> the printer, copy and paste into a text file [not Word] and save for

| >> reference.

| >>

| >> | >

| >> | > C. The printer monitoring software DOES appear, indicating an

attempt

| >> to

| >> | > start the process but nothing happens when attempting to print from

the

| >> 98SE

| >> | > box.

| >> |

| >> | Correct.

| >> | >

| >> | > D. The printer software has NOT been re-installed.

| >> |

| >> | Correct, since that software is used for the other two machines and

works.

| >> |

| >> | >

| >> | > E. The printer settings WERE checked to ensure the normal settings

and

| >> | > printer specific settings were in place.

| >> |

| >> | Not because of the printing problem, because the settings are fine

for

| >> | the other machines. However, I am regularly changing the settings as

a

| >> | routine matter.

| >> |

| >> | >

| >> | > F. The systems are shutdown nightly.

| >> |

| >> | Correct.

| >> | >

| >> | > The printer had a recall for its power cord:

| >> | >

| >>

http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html

| >> |

| >> | Yes, I knew. It was replaced. Thank you.

| >> |

| >> | > USB:

| >> | > No response from printer

| >> | >

| >>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc=us&dlc=en&product=61818&rule=9992&lang=en

| >> | > The Printer Will Not Print When You Click 'Print'

| >> | >

| >>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc=us&dlc=en&product=61818&rule=9992&lang=en

| >> | >

| >> | I will check the USB link.

| >> |

| >> | > IF you need a driver or other for 98, you will need to look at

| >> | > ftp://ftp.hp.com/pub/printers/software/

| >> |

| >> | I'll check this out. I'm not familiar with ftp sites, but no time

like

| >> | the present to find out.

| >> | >

| >> | > Okay, some general items to review:

| >> | >

| >> | > Did you check the USB entries?

| >> |

| >> | Yes. All of them. There were some general and those specific to the

| >> | printer, in the System/Device/Manager.

| >> | >

| >> | > Are there any other devices sharing the USB channel?

| >> |

| >> | A desktop digital speaker system. I'll try pulling that USB cable.

| >>

| >> Do that to help isolate the issue.

| >>

| >> Let me stop comments until to you respond with whether this is built in

USB

| >> 2.0 or being supplied by an extra adapter card.

| >>

| >> The issues may revolve several others, in addition to what has already

been

| >> addressed.

| >> I'm going to cross post this to win98.gen_discussion so others might

help

| >> with the issue since we now have several issue out of the way..

| >>

| >> | >

| >> | > Did you make sure that you haven't disabled any virtual or system

| >> settings,

| >> | > or they have been corrupted/modified.

| >> |

| >> | No idea of what to look for since two printers work.

| >> | >

| >> | > Troubleshooting Spool32 Error Messages (Q191949)

| >> | > http://support.microsoft.com/kb/191949/en-us

| >> |

| >> | The base machine spools fine for the other two machines

| >> |

| >> | > Cannot Print in Windows After Upgrading to Windows 98 (Q191516)

| >> | > http://support.microsoft.com/kb/191516/en-us

| >> |

| >> | I'll take a look, but doesn't sound applicable.

| >> | >

| >>

http://support.microsoft.com/search/default.aspx?mode=r&query=USB+printer+does+not+print&1033comm=1

| >> | >

| >> | > CLSID codes

| >> | > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D}

| >> | > Scheduled Tasks.{D6277990-4C6A-11CF-8D87-00AA0060F5BF}

| >> | >

| >> | I'll take a look.

| >> |

| >> | Thanks.

| >>

| >

|

May 27, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

Thanks for that MEB, correct me if I misunderstood anything so I have it

right.

The OP has a printer connected to a 98SE machine as a local shared printer.

The printer is shared with remote XP machines on the network.

The printer fails on the 98SE machine it's physically connected to after a

shutdown/restart.

The printer still works on the remote machines after a shutdown/restart? This

doesn't make sense, hence the purpose of the question mark.

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }

Conflicts start where information lacks.

http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm

How to ask a question: http://support.microsoft.com/kb/555375

"MEB" <meb@not here@hotmail.com> wrote in message

news:%23vVvQh6vIHA.516@TK2MSFTNGP04.phx.gbl...

> Let me bring you up to speed, though I fully agree with what you presented.

>

> 05/21/08

> "MEB" <meb@not here@hotmail.com> wrote in message

> news:u8YOas4uIHA.1220@TK2MSFTNGP04.phx.gbl...

> |

> | Let me start by thanking you for answering using the number questions,

> they

> | are to allow a diagnostic routine to be developed. I normally use a 10 or

> | more question post [when limited information has been presented], but I

> | wanted to attempt to explain the diagnostic procedure as many don't

> | understand the process. Sorry you got picked for this activity, I hope you

> | don't mind. I'm not necessarily explaining *just for you*, so don't take

> | offense, but to those seeking help generally [remember this is received or

> | will be found by numerous others across the planet].

> |

> | See inline for response/explanations.

> |

> | "normc" <norm-c@socal.rr.com> wrote in message

> | news:DmSYj.5007$nW2.1962@nlpi064.nbdc.sbc.com...

> | | MEB wrote:

> | | > 1. You indicate ONE desktop 98SE computer is physically connected

> | [local] to

> | | > the printer, is this correct?

> | |

> | | Yes.

> |

> | Thank you. This helps negate issues with a router connected [network

> | served] printer which might have issues with lease or otherwise..

> |

> | |

> | | >

> | | > 2. Does the print server [the 98SE box] have actual network print

> | serving

> | | > software or are you just printing to a SHARED printer?

> | |

> | | Just printing to a shared printer.

> |

> | This help define whether we would be dealing with multiple issues,

> | including whether the networking software may be part of the issue.

> |

> | |

> | | >

> | | > 3. What printer [model and make] and software [version, etc.] is

> being

> | | > used.

> | |

> | | HP Deskjet 970Cxi with driver files hpzusb00.sys and

> | | VMM32.VXD[ntkem.vxd] v1.16.9.0

> |

> | When posting for help, it is a good idea to put as much related and

> | relevant information system-wise into the first post. It allows the

> parties

> | attempting to help, isolate the potential problems easier, and allows

> other

> | who might be helping, to point to areas which may have been overlooked by

> | others..

> |

> | |

> | | >

> | | > 4. Was the printer software installed on each machine?

> | |

> | | No.

> |

> | This defines that we are dealing with a single install ON the the actual

> | 98SE base OS to which the printer is connected. Taken with the other

> | responses helps to further define potentials involved.

> |

> | |

> | | >

> | | > 5. Does this occur, generally, after attempting to print FROM the XP

> | machine

> | | > to the printer?

> | |

> | | No. I shut down everything at night. In the morn, if I turn on only

> | | the machine connected to the printer, it won't print. That is, it won't

> | | print under any of the circumstances I have tried.

> |

> | This negates, in part, the issue of the XP box taking control of the

> | printer and failing to release control while the network is

> | involved/running. This still potentially leaves spooling issues, possible

> | issues with the failed release/clearing of the printer/spooling, and

> other.

> | We now know the printer is directly connected to its printing software and

> | not *through* the router. We also know this is a persistant issue, not

> | specific to XP, not specific to a running network, and not specific to a

> | system that may have residual connections running [its a COLD system]

> except

> | for the router(s) [or do you turn that/them off as well?].

> |

> | | >

> | | > 6. What are the settings for the printer on each of the machines?

> | |

> | | Could you be a little more specific about these settings?

> |

> | As we are dealing with a single 98SE box WITH the printer software and

> the

> | physical connection [as we now know from the previous questions], and NOT

> | having print server software in the mix: we are looking at the spooler

> | settings, print format [raw or otherwise], whether the controlling

> computer

> | has: captured the port, its timeout settings, proper port

> software/settings,

> | etc. specific to this one computer [presently].

> |

> | |

> | | >

> | | > 7. Do you use MAPPED drives?

> | |

> | | No

> |

> | Okay, here, we were attempting to determine whether the mapped drives

> MIGHT

> | have had an effect in the issue [persitant connections].

> |

> | |

> | | >

> | | > 8. Have all machines been updated?

> | |

> | | Not sure what you are looking for here. Especially since everything was

> | | working fine and no software has been added or changed.

> | |

> | | I'm pretty fussy about how much I load up on MSFT mammouth updates. I

> | | run my laptop with XPSP2. The desktops with 98SE.

> |

> | Okay, there were some issues with some of XP's updates which were causing

> | issues in the network environment. If you are manually doing updates, we

> | would need to run through most of those old issues, though we might be

> able

> | to do so [to test] without that information. See the below.

> |

> | | >

> | | > 9. Have you re-checked your network and firewall settings?

> | |

> | | Not sure what you are looking for here either, for the same reasons.

> |

> | As you are having issues locally [base/server system, physically

> connected]

> | at present these are not important UNLESS after the poposed fix {below}

> | works and the issue re-appears; or it fails, and we need to review other

> | potentials.

> |

> | |

> | | Are you asking about all firewalls or the XP firewall or the modem

> | firewall?

> |

> | Actually, ALL. From there, if this related to a running network with a

> true

> | networked printer, and/or constant network, and/or had been XP, and/or

> other

> | issues related to the prior questions, we would have also dealt with the

> | Anti-virus, Anti-SpyWare, and other software and network specific

> | potentials, such as: Norton Security Suite or McAffe's , is it installed,

> | etc..

> |

> | |

> | | Tell me a little about what you are getting at where I commented. I'm

> | | pretty literate. Been playing with computers for over 50 years (Bendix

> | | G-15 1957).

> |

> | Wow, been at for awhile I see, even a bit before me. Let's see if we can

> | get more definition to the issue(s) involved.

> |

> | |

> | | Thanks for your time.

> |

> | I hope the above explains the diagnostic issues work-through, or at least

> | helps in the thought process. Let me now add those other questions.

> |

> | 10. And a question which related to 9. Do you have either of Norton or

> | McAfee programs/suites installed?

> | 10a. If not what programs are you running ON THE BASE 98SE computer which

> | might interfere with the printing process?

> | 10b. Did you try disabling these programs?

> | Though not generally thought of during self-diagnosis of shared printers

> | [or other networking issues], some of these programs MIGHT interfere as

> they

> | include file monitoring, local access scanners, and other which MIGHT be

> | involved. IF they were updated around the time that the issue popped-up,

> | they MIGHT be involved, even though they may have previously worked

> without

> | causing any errors.

> |

> | 11. The next obvious question would now be and have been 11 for an

> original

> | post: Did you try uninstalling and re-installing the printing software and

> | did you re-check those printer settings?

> | 11a. Did you, if you re-installed, re-share the printer locally and

> | re-install that share on the other systems?

> | 11b. Did you FIRST [prior to un-installation and re-installation] remove

> the

> | old shared printer [locally and on the other network nodes]?

> | 11c. Did you re-check your firewall, Anti-Virus and other for this new

> | allowance?

> | *A* This is the proposed first fix if this was NOT done, particularly as

> we

> | now know we have a basically *isolated system* to deal with. It MAY,

> | however, have not been recommended had the other questions pointed to a

> | running network, or other networking issues. Not that it would have hurt

> had

> | you done that, but we would have worked through some obvious network

> | potentials FIRST, like the firewall, router, XP updates, etc.and you had

> | indicated that you DID check the printer software settings.

> | Removing the shared printer PRIOR to un-installation, helps negate a

> false

> | connection [the old share{d printer}] from interfering with the new

> | installation and how it communicates locally and with the network. Leaving

> | the old share ANYWHERE on the network might cause issues as it is searched

> | for. XP and VISTA users might notice this more than 9X users, though all

> | will notice delays

> |

> | 12. Did you try resetting/refreshing the router [manual shutoff for

> several

> | minutes to clear the router buffers] and did you check its settings.

> | This question relates to whether there MAY be issues with the router or

> its

> | software which, taken with these other questions and response will help

> | isolate the potentials to a more limited diagnosis. IF the 98SE printer

> | controller is also the router controller [contains the software] then

> there

> | could. potentially, be a related issue involved as well.

> |

> | Hope this explains where we are headed, and with your understanding of

> how

> | *I* work through these issues.

> | Its like walking backwards from the obvious [networked? then first check

> | network issues, but garner other information as well] to the easiest

> | [re-install software]. However, I don't always use the easiest attempt

> FIRST

> | [like re-installing software], as that MAY do nothing more than waste time

> | [though if done, one can put that on a back burner, so to speak] as at

> | times, you then might run across new installation issues compounding the

> | actual issue(s); or introducing new, while leaving the original issue(s)

> in

> | the background unresolved INCREASING the difficulty of diagnosis.

> |

> | --

> | MEB http://peoplescounsel.orgfree.com

> | --

> | _________

>

> --

> MEB http://peoplescounsel.orgfree.com

> --

> _________

>

> "Brian A." <gonefish'n@afarawaylake> wrote in message

> news:%239YL3H6vIHA.1504@TK2MSFTNGP05.phx.gbl...

> | Ok now, I don't have full info on your situation since the only posts I

> see

> | are the last two by MEB and this one I'm responding to. However, if the

> printer

> | is having problems and now you have a print queue that's hung and won't

> cancel

> | or pause, uninstall/reinstall the printer. It may squeak at you about a

> print

> | job still in queue, ignore it and continue with the uninstall/reinstall.

> |

> | --

> |

> | Brian A. Sesko { MS MVP_Windows Desktop User Experience }

> | Conflicts start where information lacks.

> | http://basconotw.mvps.org/

> |

> | Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm

> | How to ask a question: http://support.microsoft.com/kb/555375

> |

> | "normc" <norm-c@socal.rr.com> wrote in message

> | news:wIJ_j.5222$Ri.4673@flpi146.ffdc.sbc.com...

> | >I unplugged my USB speakers. It didn't make any difference. Identical

> | > behavior. However, right after doing so, I played a game of Solitaire

> | > from SolSuite and noticed that it was operating very slowly. I could

> | > see the cards kind of skip along when I released them, rather than zip

> | > to it.

> | >

> | > So I went to disable the spooler and couldn't. That option was grayed

> | > out. Does this mean anything to you?

> | >

> | > I also clicked on the Print Test Page button. The test page is now

> | > hanging up the printer, and will not cancel/delete.

> | >

> | > Any comments here?

> | >

> | > MEB wrote:

> | >> "normc" <norm-c@socal.rr.com> wrote in message

> | >> news:qZj_j.2274$N87.678@nlpi068.nbdc.sbc.com...

> | >> | Sorry for the delay.

> | >> |

> | >> | MEB wrote:

> | >> | > Oh no, apparently conflicting information, let me start over.

> Correct

> | >> | > anything that is wrong or mis-stated.

> | >> | >

> | >> | > A. The printing issue is on one system running 98SE. The machine

> has

> | >> been

> | >> | > isolated from the network by disconnecting the cable and is not

> | >> connected to

> | >> | > any other source or part of the network [hardwired or wireless].

> | >> |

> | >> | Correct.

> | >> | >

> | >> | > B. The printing WILL work, *at all times*, from the other

> networked

> | >> | > computers when connected, but will NOT work from the 98SE computer

> to

> | >> which

> | >> | > the printer is connected.

> | >> |

> | >> | Correct

> | >>

> | >> Okay, for some reason, I got the impression that *at times* it did NOT

> work

> | >> over the network.

> | >>

> | >> |

> | >> | > B1. No other difficulties have been observed within the network.

> | >> |

> | >> | Correct, but you reminded me of one additional thing that may mean

> | >> | something to you. It makes no sense to me and I'm not certain of the

> | >> | facts surrounding it.

> | >> |

> | >> | I have checked the printer cable connections a couple of times,

> thinking

> | >> | that was all it could be. (BTW, I'm using the USB connection.) One,

> | >> | and only one, of the times I disconnected and reconnected the cable,

> I

> | >> | was able to print from the base 98SE system.

> | >>

> | >> There is a potential that uninstalling/removing the USB subs and hubs

> may

> | >> correct the issue. This refreshes the registry entries and related

> spooler

> | >> controls for the printer. FIRST though, double check the USB settings

> and

> | >> use usbview [its on your 98 installation CD in tools\reskit\diagnose]

> to

> | >> make sure of the actuall settings being used. Highlight what it shows

> for

> | >> the printer, copy and paste into a text file [not Word] and save for

> | >> reference.

> | >>

> | >> | >

> | >> | > C. The printer monitoring software DOES appear, indicating an

> attempt

> | >> to

> | >> | > start the process but nothing happens when attempting to print from

> the

> | >> 98SE

> | >> | > box.

> | >> |

> | >> | Correct.

> | >> | >

> | >> | > D. The printer software has NOT been re-installed.

> | >> |

> | >> | Correct, since that software is used for the other two machines and

> works.

> | >> |

> | >> | >

> | >> | > E. The printer settings WERE checked to ensure the normal settings

> and

> | >> | > printer specific settings were in place.

> | >> |

> | >> | Not because of the printing problem, because the settings are fine

> for

> | >> | the other machines. However, I am regularly changing the settings as

> a

> | >> | routine matter.

> | >> |

> | >> | >

> | >> | > F. The systems are shutdown nightly.

> | >> |

> | >> | Correct.

> | >> | >

> | >> | > The printer had a recall for its power cord:

> | >> | >

> | >>

> http://www.hp.com/united-states/consumer/ac_cord_recall/direct/index.html

> | >> |

> | >> | Yes, I knew. It was replaced. Thank you.

> | >> |

> | >> | > USB:

> | >> | > No response from printer

> | >> | >

> | >>

> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709723&lc=en&cc=us&dlc=en&product=61818&rule=9992&lang=en

> | >> | > The Printer Will Not Print When You Click 'Print'

> | >> | >

> | >>

> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00292791&lc=en&cc=us&dlc=en&product=61818&rule=9992&lang=en

> | >> | >

> | >> | I will check the USB link.

> | >> |

> | >> | > IF you need a driver or other for 98, you will need to look at

> | >> | > ftp://ftp.hp.com/pub/printers/software/

> | >> |

> | >> | I'll check this out. I'm not familiar with ftp sites, but no time

> like

> | >> | the present to find out.

> | >> | >

> | >> | > Okay, some general items to review:

> | >> | >

> | >> | > Did you check the USB entries?

> | >> |

> | >> | Yes. All of them. There were some general and those specific to the

> | >> | printer, in the System/Device/Manager.

> | >> | >

> | >> | > Are there any other devices sharing the USB channel?

> | >> |

> | >> | A desktop digital speaker system. I'll try pulling that USB cable.

> | >>

> | >> Do that to help isolate the issue.

> | >>

> | >> Let me stop comments until to you respond with whether this is built in

> USB

> | >> 2.0 or being supplied by an extra adapter card.

> | >>

> | >> The issues may revolve several others, in addition to what has already

> been

> | >> addressed.

> | >> I'm going to cross post this to win98.gen_discussion so others might

> help

> | >> with the issue since we now have several issue out of the way..

> | >>

> | >> | >

> | >> | > Did you make sure that you haven't disabled any virtual or system

> | >> settings,

> | >> | > or they have been corrupted/modified.

> | >> |

> | >> | No idea of what to look for since two printers work.

> | >> | >

> | >> | > Troubleshooting Spool32 Error Messages (Q191949)

> | >> | > http://support.microsoft.com/kb/191949/en-us

> | >> |

> | >> | The base machine spools fine for the other two machines

> | >> |

> | >> | > Cannot Print in Windows After Upgrading to Windows 98 (Q191516)

> | >> | > http://support.microsoft.com/kb/191516/en-us

> | >> |

> | >> | I'll take a look, but doesn't sound applicable.

> | >> | >

> | >>

> http://support.microsoft.com/search/default.aspx?mode=r&query=USB+printer+does+not+print&1033comm=1

> | >> | >

> | >> | > CLSID codes

> | >> | > Printer.{2227A280-3AEA-1069-A2DE-08002B30309D}

> | >> | > Scheduled Tasks.{D6277990-4C6A-11CF-8D87-00AA0060F5BF}

> | >> | >

> | >> | I'll take a look.

> | >> |

> | >> | Thanks.

> | >>

> | >

> |

>

May 27, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

Re: Having strange local network printing problem - could use somehelp/ideas

Thanks Brian -

Brian A. wrote:

> Thanks for that MEB, correct me if I misunderstood anything so I have

> it right.

>

> The OP has a printer connected to a 98SE machine as a local shared printer.

Right

> The printer is shared with remote XP machines on the network.

Probably doesn't matter, but one remote is XPSP2 and one is 98SE

> The printer fails on the 98SE machine it's physically connected to after

> a shutdown/restart.

Fails any time, i.e. will not print from base machine at any time.

> The printer still works on the remote machines after a

> shutdown/restart?

Right.

This doesn't make sense, hence the purpose of the

> question mark.

>

Does it make more sense now?

With regard to your suggestion about reinstalling the printer, I'm a

great believer in, "if it ain't broke, don't fix it." If it was a

printer install problem, how would the other two machines be able to

make it print via the base machine?

I know little about my network. I'm not sure about the

layout/architecture in the base machine. All I'm aware of is {1} a NIC

and a cable to the modem and (2) the cable to the printer.

What could be going wrong in the base machine with the combining of all

three machines and the distribution to two of the machines, but not to

the third.

Thanks again.

That is,

May 27, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

"normc" <norm-c@socal.rr.com> wrote in message

news:J9N_j.2918$Q57.2111@nlpi065.nbdc.sbc.com...

> Thanks Brian -

>

> Brian A. wrote:

>> Thanks for that MEB, correct me if I misunderstood anything so I have it

>> right.

>>

>> The OP has a printer connected to a 98SE machine as a local shared printer.

>

> Right

>

>> The printer is shared with remote XP machines on the network.

>

> Probably doesn't matter, but one remote is XPSP2 and one is 98SE

Sometimes the OS flavor can matter, however in this case it doesn't.

>

>> The printer fails on the 98SE machine it's physically connected to after a

>> shutdown/restart.

>

> Fails any time, i.e. will not print from base machine at any time.

>

>> The printer still works on the remote machines after a shutdown/restart?

>

> Right.

>

> This doesn't make sense, hence the purpose of the

>> question mark.

>>

> Does it make more sense now?

Only if the drivers are installed on the other two machines, if they aren't

and the shared printer isn't working on the host machine they printer should

fail on all machines.

>

> With regard to your suggestion about reinstalling the printer, I'm a great

> believer in, "if it ain't broke, don't fix it." If it was a printer install

> problem, how would the other two machines be able to make it print via the

> base machine?

Yet it is broke in a sense if it won't print, especially when the machine it's

connected to is the machine it doesn't print from. Again, that falls back to my

last statement of where the drivers are installed. If the drivers are installed

on all networked machines and the printer only fails on one machine, the drivers

on that machine have a great possibility of being corrupt.

>

> I know little about my network. I'm not sure about the layout/architecture in

> the base machine. All I'm aware of is {1} a NIC and a cable to the modem and

> (2) the cable to the printer.

Is there no router involved? I did see questions about one although a router

shouldn't have any effect.

The USB cable from the printer is connected directly to the 98SE machine,

correct?

>

> What could be going wrong in the base machine with the combining of all three

> machines and the distribution to two of the machines, but not to the third.

Has it ever printed to the host machine? If yes, driver corruption. If no,

possibly USB version/drivers not compatible with mobo, improper USB setting in

the BIOS and/or improper configuration on the host.

Will it print on the host if it's not shared?

>

> Thanks again.

>

> That is,

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }

Conflicts start where information lacks.

http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm

How to ask a question: http://support.microsoft.com/kb/555375

May 27, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

Since there appears to be issues with slow down in other areas of his

computer [the SOL game] perhaps there are memory issues, swap, or scanning

issues. Plus there is now a failure on the local/base machine

What Anti-Virus is on the machine? PLEASE don't say Norton/Symantec or

CA....

How about running memload, and some test tools like SpyWare/Malware

detection, and other??

Normc, what make and model of computer [or motherboard if homebuilt],

memory installed, video card, and what adapters [down a different path

perhaps] I still want to know if this is onboard USB or an adapter, how much

disk space is available, check the folder C:\WINDOWS\spool {what's in it},

when was the last time the temps were cleaned...

{Thinking>< Local network access is handled a little differently than the

local machine...}

--

MEB http://peoplescounsel.orgfree.com

--

_________

"Brian A." <gonefish'n@afarawaylake> wrote in message

news:On7nGG8vIHA.5580@TK2MSFTNGP04.phx.gbl...

| "normc" <norm-c@socal.rr.com> wrote in message

| news:J9N_j.2918$Q57.2111@nlpi065.nbdc.sbc.com...

| > Thanks Brian -

| >

| > Brian A. wrote:

| >> Thanks for that MEB, correct me if I misunderstood anything so I have

it

| >> right.

| >>

| >> The OP has a printer connected to a 98SE machine as a local shared

printer.

| >

| > Right

| >

| >> The printer is shared with remote XP machines on the network.

| >

| > Probably doesn't matter, but one remote is XPSP2 and one is 98SE

|

| Sometimes the OS flavor can matter, however in this case it doesn't.

|

| >

| >> The printer fails on the 98SE machine it's physically connected to

after a

| >> shutdown/restart.

| >

| > Fails any time, i.e. will not print from base machine at any time.

| >

| >> The printer still works on the remote machines after a

shutdown/restart?

| >

| > Right.

| >

| > This doesn't make sense, hence the purpose of the

| >> question mark.

| >>

| > Does it make more sense now?

|

| Only if the drivers are installed on the other two machines, if they

aren't

| and the shared printer isn't working on the host machine they printer

should

| fail on all machines.

|

| >

| > With regard to your suggestion about reinstalling the printer, I'm a

great

| > believer in, "if it ain't broke, don't fix it." If it was a printer

install

| > problem, how would the other two machines be able to make it print via

the

| > base machine?

|

| Yet it is broke in a sense if it won't print, especially when the

machine it's

| connected to is the machine it doesn't print from. Again, that falls back

to my

| last statement of where the drivers are installed. If the drivers are

installed

| on all networked machines and the printer only fails on one machine, the

drivers

| on that machine have a great possibility of being corrupt.

|

| >

| > I know little about my network. I'm not sure about the

layout/architecture in

| > the base machine. All I'm aware of is {1} a NIC and a cable to the

modem and

| > (2) the cable to the printer.

|

| Is there no router involved? I did see questions about one although a

router

| shouldn't have any effect.

| The USB cable from the printer is connected directly to the 98SE

machine,

| correct?

|

| >

| > What could be going wrong in the base machine with the combining of all

three

| > machines and the distribution to two of the machines, but not to the

third.

|

| Has it ever printed to the host machine? If yes, driver corruption. If

no,

| possibly USB version/drivers not compatible with mobo, improper USB

setting in

| the BIOS and/or improper configuration on the host.

|

| Will it print on the host if it's not shared?

|

| >

| > Thanks again.

| >

| > That is,

|

| --

|

| Brian A. Sesko { MS MVP_Windows Desktop User Experience }

| Conflicts start where information lacks.

| http://basconotw.mvps.org/

|

| Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm

| How to ask a question: http://support.microsoft.com/kb/555375

|

May 27, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

Oh forgot, Normc did you unplug {depower} that printer for awhile as I had

suggested previously... the failure to print a full test page indicates

potential direct printer issues..

--

MEB http://peoplescounsel.orgfree.com

--

_________

"MEB" <meb@not here@hotmail.com> wrote in message

news:eIFVpW8vIHA.4560@TK2MSFTNGP03.phx.gbl...

| Since there appears to be issues with slow down in other areas of his

| computer [the SOL game] perhaps there are memory issues, swap, or scanning

| issues. Plus there is now a failure on the local/base machine

|

| What Anti-Virus is on the machine? PLEASE don't say Norton/Symantec or

| CA....

|

| How about running memload, and some test tools like SpyWare/Malware

| detection, and other??

|

| Normc, what make and model of computer [or motherboard if homebuilt],

| memory installed, video card, and what adapters [down a different path

| perhaps] I still want to know if this is onboard USB or an adapter, how

much

| disk space is available, check the folder C:\WINDOWS\spool {what's in it},

| when was the last time the temps were cleaned...

|

| {Thinking>< Local network access is handled a little differently than the

| local machine...}

|

| --

| MEB http://peoplescounsel.orgfree.com

| --

| _________

|

| "Brian A." <gonefish'n@afarawaylake> wrote in message

| news:On7nGG8vIHA.5580@TK2MSFTNGP04.phx.gbl...

| | "normc" <norm-c@socal.rr.com> wrote in message

| | news:J9N_j.2918$Q57.2111@nlpi065.nbdc.sbc.com...

| | > Thanks Brian -

| | >

| | > Brian A. wrote:

| | >> Thanks for that MEB, correct me if I misunderstood anything so I

have

| it

| | >> right.

| | >>

| | >> The OP has a printer connected to a 98SE machine as a local shared

| printer.

| | >

| | > Right

| | >

| | >> The printer is shared with remote XP machines on the network.

| | >

| | > Probably doesn't matter, but one remote is XPSP2 and one is 98SE

| |

| | Sometimes the OS flavor can matter, however in this case it doesn't.

| |

| | >

| | >> The printer fails on the 98SE machine it's physically connected to

| after a

| | >> shutdown/restart.

| | >

| | > Fails any time, i.e. will not print from base machine at any time.

| | >

| | >> The printer still works on the remote machines after a

| shutdown/restart?

| | >

| | > Right.

| | >

| | > This doesn't make sense, hence the purpose of the

| | >> question mark.

| | >>

| | > Does it make more sense now?

| |

| | Only if the drivers are installed on the other two machines, if they

| aren't

| | and the shared printer isn't working on the host machine they printer

| should

| | fail on all machines.

| |

| | >

| | > With regard to your suggestion about reinstalling the printer, I'm a

| great

| | > believer in, "if it ain't broke, don't fix it." If it was a printer

| install

| | > problem, how would the other two machines be able to make it print via

| the

| | > base machine?

| |

| | Yet it is broke in a sense if it won't print, especially when the

| machine it's

| | connected to is the machine it doesn't print from. Again, that falls

back

| to my

| | last statement of where the drivers are installed. If the drivers are

| installed

| | on all networked machines and the printer only fails on one machine, the

| drivers

| | on that machine have a great possibility of being corrupt.

| |

| | >

| | > I know little about my network. I'm not sure about the

| layout/architecture in

| | > the base machine. All I'm aware of is {1} a NIC and a cable to the

| modem and

| | > (2) the cable to the printer.

| |

| | Is there no router involved? I did see questions about one although a

| router

| | shouldn't have any effect.

| | The USB cable from the printer is connected directly to the 98SE

| machine,

| | correct?

| |

| | >

| | > What could be going wrong in the base machine with the combining of

all

| three

| | > machines and the distribution to two of the machines, but not to the

| third.

| |

| | Has it ever printed to the host machine? If yes, driver corruption.

If

| no,

| | possibly USB version/drivers not compatible with mobo, improper USB

| setting in

| | the BIOS and/or improper configuration on the host.

| |

| | Will it print on the host if it's not shared?

| |

| | >

| | > Thanks again.

| | >

| | > That is,

| |

| | --

| |

| | Brian A. Sesko { MS MVP_Windows Desktop User Experience }

| | Conflicts start where information lacks.

| | http://basconotw.mvps.org/

| |

| | Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm

| | How to ask a question: http://support.microsoft.com/kb/555375

| |

|

May 27, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

Re: Having strange local network printing problem - could use somehelp/ideas

MEB wrote:

> Oh forgot, Normc did you unplug {depower} that printer for awhile as I had

> suggested previously... the failure to print a full test page indicates

> potential direct printer issues..

>

MEB & Brian

I've been wrongly visualizing the system situation. I was thinking that

the base computer was taking care of everything required for printing.

But you guys got me thinking: I suspect that the HP driver is installed

on all three machines, and one of those drivers is not working, as

you've both suggested.

I will reinstall tomorrow, either from the CD or from a downloaded

update. I'll let you know.

May 27, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

Re: Having strange local network printing problem - could use somehelp/ideas

MEB wrote:

> Oh forgot, Normc did you unplug {depower} that printer for awhile as I had

> suggested previously... the failure to print a full test page indicates

> potential direct printer issues..

>

But why does the printer print from the other two machines?

May 27, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

{Thinking>< Local network access is handled a little differently than the

local machine...}

--

MEB http://peoplescounsel.orgfree.com

--

_________

"normc" <norm-c@socal.rr.com> wrote in message

news:kdP_j.577$89.421@nlpi069.nbdc.sbc.com...

| MEB wrote:

| > Oh forgot, Normc did you unplug {depower} that printer for awhile as I

had

| > suggested previously... the failure to print a full test page indicates

| > potential direct printer issues..

| >

|

| But why does the printer print from the other two machines?

May 27, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

Re: Having strange local network printing problem - could use somehelp/ideas

MEB wrote:

> {Thinking>< Local network access is handled a little differently than the

> local machine...}

>

Reinstalled driver. Now works. Thanks for your time.

May 27, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

Re: Having strange local network printing problem - could use somehelp/ideas

Brian A. wrote:

> "normc" <norm-c@socal.rr.com> wrote in message

> news:J9N_j.2918$Q57.2111@nlpi065.nbdc.sbc.com...

>> Thanks Brian -

>>

>> Brian A. wrote:

>>> Thanks for that MEB, correct me if I misunderstood anything so I

>>> have it right.

>>>

>>> The OP has a printer connected to a 98SE machine as a local shared

>>> printer.

>>

>> Right

>>

>>> The printer is shared with remote XP machines on the network.

>>

>> Probably doesn't matter, but one remote is XPSP2 and one is 98SE

>

> Sometimes the OS flavor can matter, however in this case it doesn't.

>

>>

>>> The printer fails on the 98SE machine it's physically connected to

>>> after a shutdown/restart.

>>

>> Fails any time, i.e. will not print from base machine at any time.

>>

>>> The printer still works on the remote machines after a shutdown/restart?

>>

>> Right.

>>

>> This doesn't make sense, hence the purpose of the

>>> question mark.

>>>

>> Does it make more sense now?

>

> Only if the drivers are installed on the other two machines, if they

> aren't and the shared printer isn't working on the host machine they

> printer should fail on all machines.

>

>>

>> With regard to your suggestion about reinstalling the printer, I'm a

>> great believer in, "if it ain't broke, don't fix it." If it was a

>> printer install problem, how would the other two machines be able to

>> make it print via the base machine?

>

> Yet it is broke in a sense if it won't print, especially when the

> machine it's connected to is the machine it doesn't print from. Again,

> that falls back to my last statement of where the drivers are

> installed. If the drivers are installed on all networked machines and

> the printer only fails on one machine, the drivers on that machine have

> a great possibility of being corrupt.

>

>>

>> I know little about my network. I'm not sure about the

>> layout/architecture in the base machine. All I'm aware of is {1} a

>> NIC and a cable to the modem and (2) the cable to the printer.

>

> Is there no router involved? I did see questions about one although a

> router shouldn't have any effect.

> The USB cable from the printer is connected directly to the 98SE

> machine, correct?

>

>>

>> What could be going wrong in the base machine with the combining of

>> all three machines and the distribution to two of the machines, but

>> not to the third.

>

> Has it ever printed to the host machine? If yes, driver corruption.

> If no, possibly USB version/drivers not compatible with mobo, improper

> USB setting in the BIOS and/or improper configuration on the host.

>

> Will it print on the host if it's not shared?

>

>>

>> Thanks again.

>>

>> That is,

Reinstalled driver. Now working as it should. Thanks for your help.

May 27, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

"normc" <norm-c@socal.rr.com> wrote in message

news:naZ_j.2904$co7.1478@nlpi066.nbdc.sbc.com...

> Reinstalled driver. Now working as it should. Thanks for your help.

Glad to see you're back in the "loop", have fun and enjoy.

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }

Conflicts start where information lacks.

http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm

How to ask a question: http://support.microsoft.com/kb/555375

May 27, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

Good, glad to hear it. Need help later with anything use one of the two

groups. Good luck.

Thanks for posting back with the resolution.

--

MEB http://peoplescounsel.orgfree.com

--

_________

"normc" <norm-c@socal.rr.com> wrote in message

news:_8Z_j.2903$co7.2851@nlpi066.nbdc.sbc.com...

| MEB wrote:

| > {Thinking>< Local network access is handled a little differently than

the

| > local machine...}

| >

|

| Reinstalled driver. Now works. Thanks for your time.

May 28, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

Re: Having strange local network printing problem - could use somehelp/ideas

Brian A. wrote:

> "normc" <norm-c@socal.rr.com> wrote in message

> news:naZ_j.2904$co7.1478@nlpi066.nbdc.sbc.com...

>

>> Reinstalled driver. Now working as it should. Thanks for your help.

> Glad to see you're back in the "loop", have fun and enjoy.

>

It printed once after I uninstalled and reinstalled the USB driver.

Tried again and it wouldn't print.

I have tried it from the XPSP2 laptop and it printed as usual. I also

tried it before reinstalling the driver on the desktop, and it wouldn't

print. As soon as I reinstalled, the desktop machine printed once and

the laptop has printed whenever called upon by the laptop

Any ideas as to what can be screwing up the driver on the desktop?

May 28, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

"normc" <norm-c@socal.rr.com> wrote in message

news:Hf5%j.5467$Ri.2621@flpi146.ffdc.sbc.com...

> Brian A. wrote:

>> "normc" <norm-c@socal.rr.com> wrote in message

>> news:naZ_j.2904$co7.1478@nlpi066.nbdc.sbc.com...

>>

>>> Reinstalled driver. Now working as it should. Thanks for your help.

>> Glad to see you're back in the "loop", have fun and enjoy.

>>

>

> It printed once after I uninstalled and reinstalled the USB driver. Tried

> again and it wouldn't print.

>

> I have tried it from the XPSP2 laptop and it printed as usual. I also tried

> it before reinstalling the driver on the desktop, and it wouldn't print. As

> soon as I reinstalled, the desktop machine printed once and the laptop has

> printed whenever called upon by the laptop

>

> Any ideas as to what can be screwing up the driver on the desktop?

On the 98SE machine:

Reboot.

Once back at the desktop press ctrl+alt+del.

If hpzstatx and/or hpzsta9 are listed in the Close Program window, End Task on

them.

Close out of Close Program.

Click Start > Find > Folders/Files.

In the box:

Named: type in hpzsta*.exe

Look in: select C:\

Click "Find Now".

If hpzstatx.exe and/or hpzsta9.exe are found, right click each one and rename

the extension to .old.

Close out of find and reboot.

Try to print to see if the issue is resolved.

If neither file is/was present on the machine:

Uninstall/reinstall the printer.

DO NOT SHARE the printer again yet.

Try to print to see if the issue is resolved.

Try to print a second time to see if the issue is resolved.

Reboot and try another print job or two to see if the issue is resolved.

Post back with the results. If the results were a failure at any time, please

post as much information as possible as to when it failed, if any print queues

are stalled, etc.

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }

Conflicts start where information lacks.

http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm

How to ask a question: http://support.microsoft.com/kb/555375

May 28, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

I'll add, disconnect the computer from the network again while running these

test.

--

MEB http://peoplescounsel.orgfree.com

--

_________

"Brian A." <gonefish'n@afarawaylake> wrote in message

news:ue8hDcIwIHA.5580@TK2MSFTNGP04.phx.gbl...

| "normc" <norm-c@socal.rr.com> wrote in message

| news:Hf5%j.5467$Ri.2621@flpi146.ffdc.sbc.com...

| > Brian A. wrote:

| >> "normc" <norm-c@socal.rr.com> wrote in message

| >> news:naZ_j.2904$co7.1478@nlpi066.nbdc.sbc.com...

| >>

| >>> Reinstalled driver. Now working as it should. Thanks for your help.

| >> Glad to see you're back in the "loop", have fun and enjoy.

| >>

| >

| > It printed once after I uninstalled and reinstalled the USB driver.

Tried

| > again and it wouldn't print.

| >

| > I have tried it from the XPSP2 laptop and it printed as usual. I also

tried

| > it before reinstalling the driver on the desktop, and it wouldn't print.

As

| > soon as I reinstalled, the desktop machine printed once and the laptop

has

| > printed whenever called upon by the laptop

| >

| > Any ideas as to what can be screwing up the driver on the desktop?

|

| On the 98SE machine:

| Reboot.

| Once back at the desktop press ctrl+alt+del.

| If hpzstatx and/or hpzsta9 are listed in the Close Program window, End

Task on

| them.

| Close out of Close Program.

| Click Start > Find > Folders/Files.

| In the box:

| Named: type in hpzsta*.exe

| Look in: select C:\

| Click "Find Now".

| If hpzstatx.exe and/or hpzsta9.exe are found, right click each one and

rename

| the extension to .old.

| Close out of find and reboot.

| Try to print to see if the issue is resolved.

|

| If neither file is/was present on the machine:

| Uninstall/reinstall the printer.

| DO NOT SHARE the printer again yet.

| Try to print to see if the issue is resolved.

| Try to print a second time to see if the issue is resolved.

| Reboot and try another print job or two to see if the issue is resolved.

|

| Post back with the results. If the results were a failure at any time,

please

| post as much information as possible as to when it failed, if any print

queues

| are stalled, etc.

|

| --

|

| Brian A. Sesko { MS MVP_Windows Desktop User Experience }

| Conflicts start where information lacks.

| http://basconotw.mvps.org/

|

| Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm

| How to ask a question: http://support.microsoft.com/kb/555375

|

May 28, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

Oh, and Normc, best start figuring out where in the update process you are

for XP if Brian's suggestions don't work

--

MEB http://peoplescounsel.orgfree.com

--

_________

"MEB" <meb@not here@hotmail.com> wrote in message

news:u8pErYJwIHA.3792@TK2MSFTNGP02.phx.gbl...

| I'll add, disconnect the computer from the network again while running

these

| test.

|

| --

| MEB http://peoplescounsel.orgfree.com

| --

| _________

|

| "Brian A." <gonefish'n@afarawaylake> wrote in message

| news:ue8hDcIwIHA.5580@TK2MSFTNGP04.phx.gbl...

| | "normc" <norm-c@socal.rr.com> wrote in message

| | news:Hf5%j.5467$Ri.2621@flpi146.ffdc.sbc.com...

| | > Brian A. wrote:

| | >> "normc" <norm-c@socal.rr.com> wrote in message

| | >> news:naZ_j.2904$co7.1478@nlpi066.nbdc.sbc.com...

| | >>

| | >>> Reinstalled driver. Now working as it should. Thanks for your

help.

| | >> Glad to see you're back in the "loop", have fun and enjoy.

| | >>

| | >

| | > It printed once after I uninstalled and reinstalled the USB driver.

| Tried

| | > again and it wouldn't print.

| | >

| | > I have tried it from the XPSP2 laptop and it printed as usual. I also

| tried

| | > it before reinstalling the driver on the desktop, and it wouldn't

print.

| As

| | > soon as I reinstalled, the desktop machine printed once and the laptop

| has

| | > printed whenever called upon by the laptop

| | >

| | > Any ideas as to what can be screwing up the driver on the desktop?

| |

| | On the 98SE machine:

| | Reboot.

| | Once back at the desktop press ctrl+alt+del.

| | If hpzstatx and/or hpzsta9 are listed in the Close Program window, End

| Task on

| | them.

| | Close out of Close Program.

| | Click Start > Find > Folders/Files.

| | In the box:

| | Named: type in hpzsta*.exe

| | Look in: select C:\

| | Click "Find Now".

| | If hpzstatx.exe and/or hpzsta9.exe are found, right click each one and

| rename

| | the extension to .old.

| | Close out of find and reboot.

| | Try to print to see if the issue is resolved.

| |

| | If neither file is/was present on the machine:

| | Uninstall/reinstall the printer.

| | DO NOT SHARE the printer again yet.

| | Try to print to see if the issue is resolved.

| | Try to print a second time to see if the issue is resolved.

| | Reboot and try another print job or two to see if the issue is resolved.

| |

| | Post back with the results. If the results were a failure at any

time,

| please

| | post as much information as possible as to when it failed, if any print

| queues

| | are stalled, etc.

| |

| | --

| |

| | Brian A. Sesko { MS MVP_Windows Desktop User Experience }

| | Conflicts start where information lacks.

| | http://basconotw.mvps.org/

| |

| | Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm

| | How to ask a question: http://support.microsoft.com/kb/555375

| |

|

May 28, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

Re: Having strange local network printing problem - could use somehelp/ideas

Brian A. wrote:

> "normc" <norm-c@socal.rr.com> wrote in message

> news:Hf5%j.5467$Ri.2621@flpi146.ffdc.sbc.com...

>> Brian A. wrote:

>>> "normc" <norm-c@socal.rr.com> wrote in message

>>> news:naZ_j.2904$co7.1478@nlpi066.nbdc.sbc.com...

>>>

>>>> Reinstalled driver. Now working as it should. Thanks for your help.

>>> Glad to see you're back in the "loop", have fun and enjoy.

>>>

>>

>> It printed once after I uninstalled and reinstalled the USB driver.

>> Tried again and it wouldn't print.

>>

>> I have tried it from the XPSP2 laptop and it printed as usual. I also

>> tried it before reinstalling the driver on the desktop, and it

>> wouldn't print. As soon as I reinstalled, the desktop machine printed

>> once and the laptop has printed whenever called upon by the laptop

>>

>> Any ideas as to what can be screwing up the driver on the desktop?

>

> On the 98SE machine:

> Reboot.

> Once back at the desktop press ctrl+alt+del.

> If hpzstatx and/or hpzsta9 are listed in the Close Program window, End

> Task on them.

> Close out of Close Program.

> Click Start > Find > Folders/Files.

> In the box:

> Named: type in hpzsta*.exe

> Look in: select C:\

> Click "Find Now".

> If hpzstatx.exe and/or hpzsta9.exe are found, right click each one and

> rename the extension to .old.

Only found;

hpzsta9x.exe (3 occurrence, same size and date)

hpzstatx.exe

Note that I didn't find any hpzsta9.exe

I renamed hpzstatx and was able to print from two different apps

Could I have another minute of your time? WTF is/was going on?

Many thanks. Hope it 'holds'.

> Close out of find and reboot.

> Try to print to see if the issue is resolved.

>

> If neither file is/was present on the machine:

> Uninstall/reinstall the printer.

> DO NOT SHARE the printer again yet.

> Try to print to see if the issue is resolved.

> Try to print a second time to see if the issue is resolved.

> Reboot and try another print job or two to see if the issue is resolved.

>

> Post back with the results. If the results were a failure at any time,

> please post as much information as possible as to when it failed, if any

> print queues are stalled, etc.

>

May 29, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

Re: Having strange local network printing problem - could use somehelp/ideas

You guys have gotten me thinking again. I haven't had to do this for

many years.

The printing capability didn't last for long. However, it appears

(also) to be related to OpenOffice.

At the moment, it appears that it is OO Calc that won't print and then

hangs up the printer for all users.

That is, if I reboot and print from WordPad, it works. If I then open

and print from OO Write, it works. If I then open OO Calc and print, it

doesn't and hangs the printer up.

If I then reboot and print first from OO Calc, it doesn't print and hangs.

Do either of you use OpenOffice?

normc wrote:

> Brian A. wrote:

>> "normc" <norm-c@socal.rr.com> wrote in message

>> news:Hf5%j.5467$Ri.2621@flpi146.ffdc.sbc.com...

>>> Brian A. wrote:

>>>> "normc" <norm-c@socal.rr.com> wrote in message

>>>> news:naZ_j.2904$co7.1478@nlpi066.nbdc.sbc.com...

>>>>

>>>>> Reinstalled driver. Now working as it should. Thanks for your help.

>>>> Glad to see you're back in the "loop", have fun and enjoy.

>>>>

>>>

>>> It printed once after I uninstalled and reinstalled the USB driver.

>>> Tried again and it wouldn't print.

>>>

>>> I have tried it from the XPSP2 laptop and it printed as usual. I

>>> also tried it before reinstalling the driver on the desktop, and it

>>> wouldn't print. As soon as I reinstalled, the desktop machine

>>> printed once and the laptop has printed whenever called upon by the

>>> laptop

>>>

>>> Any ideas as to what can be screwing up the driver on the desktop?

>>

>> On the 98SE machine:

>> Reboot.

>> Once back at the desktop press ctrl+alt+del.

>> If hpzstatx and/or hpzsta9 are listed in the Close Program window, End

>> Task on them.

>> Close out of Close Program.

>> Click Start > Find > Folders/Files.

>> In the box:

>> Named: type in hpzsta*.exe

>> Look in: select C:\

>> Click "Find Now".

>> If hpzstatx.exe and/or hpzsta9.exe are found, right click each one and

>> rename the extension to .old.

>

> Only found;

>

> hpzsta9x.exe (3 occurrence, same size and date)

> hpzstatx.exe

>

> Note that I didn't find any hpzsta9.exe

>

> I renamed hpzstatx and was able to print from two different apps

>

> Could I have another minute of your time? WTF is/was going on?

>

> Many thanks. Hope it 'holds'.

>

>> Close out of find and reboot.

>> Try to print to see if the issue is resolved.

>>

>> If neither file is/was present on the machine:

>> Uninstall/reinstall the printer.

>> DO NOT SHARE the printer again yet.

>> Try to print to see if the issue is resolved.

>> Try to print a second time to see if the issue is resolved.

>> Reboot and try another print job or two to see if the issue is resolved.

>>

>> Post back with the results. If the results were a failure at any

>> time, please post as much information as possible as to when it

>> failed, if any print queues are stalled, etc.

>>

May 29, 2008

Re: Having strange local network printing problem - could use somehelp/ideas

Re: Having strange local network printing problem - could use somehelp/ideas

normc wrote:

> You guys have gotten me thinking again. I haven't had to do this for

> many years.

>

> The printing capability didn't last for long. However, it appears

> (also) to be related to OpenOffice.

>

> At the moment, it appears that it is OO Calc that won't print and then

> hangs up the printer for all users.

>

> That is, if I reboot and print from WordPad, it works. If I then open

> and print from OO Write, it works. If I then open OO Calc and print, it

> doesn't and hangs the printer up.

>

> If I then reboot and print first from OO Calc, it doesn't print and hangs.

>

> Do either of you use OpenOffice?

But I use OO Calc on the laptop (XPSP2) and print from there, if for no

other reason than I can't print Calc from the desktop.

>

> normc wrote:

>> Brian A. wrote:

>>> "normc" <norm-c@socal.rr.com> wrote in message

>>> news:Hf5%j.5467$Ri.2621@flpi146.ffdc.sbc.com...

>>>> Brian A. wrote:

>>>>> "normc" <norm-c@socal.rr.com> wrote in message

>>>>> news:naZ_j.2904$co7.1478@nlpi066.nbdc.sbc.com...

>>>>>

>>>>>> Reinstalled driver. Now working as it should. Thanks for your help.

>>>>> Glad to see you're back in the "loop", have fun and enjoy.

>>>>>

>>>>

>>>> It printed once after I uninstalled and reinstalled the USB driver.

>>>> Tried again and it wouldn't print.

>>>>

>>>> I have tried it from the XPSP2 laptop and it printed as usual. I

>>>> also tried it before reinstalling the driver on the desktop, and it

>>>> wouldn't print. As soon as I reinstalled, the desktop machine

>>>> printed once and the laptop has printed whenever called upon by the

>>>> laptop

>>>>

>>>> Any ideas as to what can be screwing up the driver on the desktop?

>>>

>>> On the 98SE machine:

>>> Reboot.

>>> Once back at the desktop press ctrl+alt+del.

>>> If hpzstatx and/or hpzsta9 are listed in the Close Program window,

>>> End Task on them.

>>> Close out of Close Program.

>>> Click Start > Find > Folders/Files.

>>> In the box:

>>> Named: type in hpzsta*.exe

>>> Look in: select C:\

>>> Click "Find Now".

>>> If hpzstatx.exe and/or hpzsta9.exe are found, right click each one

>>> and rename the extension to .old.

>>

>> Only found;

>>

>> hpzsta9x.exe (3 occurrence, same size and date)

>> hpzstatx.exe

>>

>> Note that I didn't find any hpzsta9.exe

>>

>> I renamed hpzstatx and was able to print from two different apps

>>

>> Could I have another minute of your time? WTF is/was going on?

>>

>> Many thanks. Hope it 'holds'.

>>

>>> Close out of find and reboot.

>>> Try to print to see if the issue is resolved.

>>>

>>> If neither file is/was present on the machine:

>>> Uninstall/reinstall the printer.

>>> DO NOT SHARE the printer again yet.

>>> Try to print to see if the issue is resolved.

>>> Try to print a second time to see if the issue is resolved.

>>> Reboot and try another print job or two to see if the issue is resolved.

>>>

>>> Post back with the results. If the results were a failure at any

>>> time, please post as much information as possible as to when it

>>> failed, if any print queues are stalled, etc.

>>>

May 29, 2008

Re: Having strange local network printing problem - could use some help/ideas

Re: Having strange local network printing problem - could use some help/ideas

Try this search and others:

http://www.google.com/search?hl=en&q=Open+Office+Calc+causes+printer+crash&btnG=Google+Search

I can't help with Open Office, all present machines are running versions

of Windows for testing... just one more issue which throws off results.

--

MEB http://peoplescounsel.orgfree.com

--

_________

"normc" <norm-c@socal.rr.com> wrote in message

news:j9n%j.4977$mh5.2637@nlpi067.nbdc.sbc.com...

| normc wrote:

| > You guys have gotten me thinking again. I haven't had to do this for

| > many years.

| >

| > The printing capability didn't last for long. However, it appears

| > (also) to be related to OpenOffice.

| >

| > At the moment, it appears that it is OO Calc that won't print and then

| > hangs up the printer for all users.

| >

| > That is, if I reboot and print from WordPad, it works. If I then open

| > and print from OO Write, it works. If I then open OO Calc and print, it

| > doesn't and hangs the printer up.

| >

| > If I then reboot and print first from OO Calc, it doesn't print and

hangs.

| >

| > Do either of you use OpenOffice?

|

| But I use OO Calc on the laptop (XPSP2) and print from there, if for no

| other reason than I can't print Calc from the desktop.

|

| >

| > normc wrote:

| >> Brian A. wrote:

| >>> "normc" <norm-c@socal.rr.com> wrote in message

| >>> news:Hf5%j.5467$Ri.2621@flpi146.ffdc.sbc.com...

| >>>> Brian A. wrote:

| >>>>> "normc" <norm-c@socal.rr.com> wrote in message

| >>>>> news:naZ_j.2904$co7.1478@nlpi066.nbdc.sbc.com...

| >>>>>

| >>>>>> Reinstalled driver. Now working as it should. Thanks for your

help.

| >>>>> Glad to see you're back in the "loop", have fun and enjoy.

| >>>>>

| >>>>

| >>>> It printed once after I uninstalled and reinstalled the USB driver.

| >>>> Tried again and it wouldn't print.

| >>>>

| >>>> I have tried it from the XPSP2 laptop and it printed as usual. I

| >>>> also tried it before reinstalling the driver on the desktop, and it

| >>>> wouldn't print. As soon as I reinstalled, the desktop machine

| >>>> printed once and the laptop has printed whenever called upon by the

| >>>> laptop

| >>>>

| >>>> Any ideas as to what can be screwing up the driver on the desktop?

| >>>

| >>> On the 98SE machine:

| >>> Reboot.

| >>> Once back at the desktop press ctrl+alt+del.

| >>> If hpzstatx and/or hpzsta9 are listed in the Close Program window,

| >>> End Task on them.

| >>> Close out of Close Program.

| >>> Click Start > Find > Folders/Files.

| >>> In the box:

| >>> Named: type in hpzsta*.exe

| >>> Look in: select C:\

| >>> Click "Find Now".

| >>> If hpzstatx.exe and/or hpzsta9.exe are found, right click each one

| >>> and rename the extension to .old.

| >>

| >> Only found;

| >>

| >> hpzsta9x.exe (3 occurrence, same size and date)

| >> hpzstatx.exe

| >>

| >> Note that I didn't find any hpzsta9.exe

| >>

| >> I renamed hpzstatx and was able to print from two different apps

| >>

| >> Could I have another minute of your time? WTF is/was going on?

| >>

| >> Many thanks. Hope it 'holds'.

| >>

| >>> Close out of find and reboot.

| >>> Try to print to see if the issue is resolved.

| >>>

| >>> If neither file is/was present on the machine:

| >>> Uninstall/reinstall the printer.

| >>> DO NOT SHARE the printer again yet.

| >>> Try to print to see if the issue is resolved.

| >>> Try to print a second time to see if the issue is resolved.

| >>> Reboot and try another print job or two to see if the issue is

resolved.

| >>>

| >>> Post back with the results. If the results were a failure at any

| >>> time, please post as much information as possible as to when it

| >>> failed, if any print queues are stalled, etc.

| >>>

August 22, 2008

Re: Having strange local network printing problem - could use some

Re: Having strange local network printing problem - could use some

"Brian A." wrote:

> "normc" <norm-c@socal.rr.com> wrote in message

> news:J9N_j.2918$Q57.2111@nlpi065.nbdc.sbc.com...

> > Thanks Brian -

> >

> > Brian A. wrote:

> >> Thanks for that MEB, correct me if I misunderstood anything so I have it

> >> right.

> >>

> >> The OP has a printer connected to a 98SE machine as a local shared printer.

> >

> > Right

> >

> >> The printer is shared with remote XP machines on the network.

> >

> > Probably doesn't matter, but one remote is XPSP2 and one is 98SE

>

> Sometimes the OS flavor can matter, however in this case it doesn't.

>

> >

> >> The printer fails on the 98SE machine it's physically connected to after a

> >> shutdown/restart.

> >

> > Fails any time, i.e. will not print from base machine at any time.

> >

> >> The printer still works on the remote machines after a shutdown/restart?

> >

> > Right.

> >

> > This doesn't make sense, hence the purpose of the

> >> question mark.

> >>

> > Does it make more sense now?

>

> Only if the drivers are installed on the other two machines, if they aren't

> and the shared printer isn't working on the host machine they printer should

> fail on all machines.

>

> >

> > With regard to your suggestion about reinstalling the printer, I'm a great

> > believer in, "if it ain't broke, don't fix it." If it was a printer install

> > problem, how would the other two machines be able to make it print via the

> > base machine?

>

> Yet it is broke in a sense if it won't print, especially when the machine it's

> connected to is the machine it doesn't print from. Again, that falls back to my

> last statement of where the drivers are installed. If the drivers are installed

> on all networked machines and the printer only fails on one machine, the drivers

> on that machine have a great possibility of being corrupt.

>

> >

> > I know little about my network. I'm not sure about the layout/architecture in

> > the base machine. All I'm aware of is {1} a NIC and a cable to the modem and

> > (2) the cable to the printer.

>

> Is there no router involved? I did see questions about one although a router

> shouldn't have any effect.

> The USB cable from the printer is connected directly to the 98SE machine,

> correct?

>

> >

> > What could be going wrong in the base machine with the combining of all three

> > machines and the distribution to two of the machines, but not to the third.

>

> Has it ever printed to the host machine? If yes, driver corruption. If no,

> possibly USB version/drivers not compatible with mobo, improper USB setting in

> the BIOS and/or improper configuration on the host.

>

> Will it print on the host if it's not shared?

>

> >

> > Thanks again.

> >

> > That is,

>

> --

>

> Brian A. Sesko { MS MVP_Windows Desktop User Experience }

> Conflicts start where information lacks.

> http://basconotw.mvps.org/

>

> Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm

> How to ask a question: http://support.microsoft.com/kb/555375

>

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