application failed to start because msls52.dll was not found

[Jelly Bean]

Do NOT press repeatedly....

 

 

Turn off the computer.

 

Restart the computer.

 

Press and HOLD down the F11 key.

 

EDIT:Oooops sorry Starbuck I butted in there while you were still on the job...

[missladysarah]

F8 or F10.

 

But try F8 first if that dont work then restart and try F10.

 

Possibly F12 depends on age of computer.

 

 

However this link says to press and hold down F11 on startup...Not repeatedly tap it...Also sometimes it may take a few attempts for this to work....

 

How to Boot an HP Recovery Partition | eHow.com

 

 

Hi Jellybean,

 

In response to the above, pressing f8 takes me to the screen where i can start in safe mode etc, but as mentioned previously, this doesn't work. f10, takes me to the bios setup but nothing changes here. and holding f11 as told by ehow, doesn't work either.

and neither does holding down f12.

 

so, i'm going to wait for a reply on what to do if i go to task manager.

 

many thanks.

sarah

[missladysarah]

Let it boot to windows normally and when you get to the desktop/blank blue screen and nothing comes up

press CTRL, ALT, DEL

 

Does it bring up the task manager box?

 

 

 

Hi there,

 

by doing the above i can get to task manger, what do you suggest i do from here.

 

Many thanks

sarah

[Jelly Bean]

Sarah,Starbuck has posted more help for you,just go up a few posts....

 

Dalo is no longer online to answer you...

[Starbuck]

Once in the Task Manager, make sure you are on the "Processes" tab and then click on "File" in the Task Manager menu. Then select "New Task (Run...)" and type explorer.exe in the "open" field. Then click ok.

Does your desktop come back?

[missladysarah]

Hi Yer Starbuck,

 

Really am appreciating all your help here.

 

I haven't tried the task manager bit that you recently posted, as I thought I would go ahead with the bootable disc.

 

I am following your instructions, and am currently in OTLPE, and have pressed Run Scan. It has run for quite some time (about 20 mins), and at the bottom it says Scanning Users StartMenu, but it doesn't seem to be doing anything. Do you think that it is doing something and I should just leave it, if so, how long do you suggest I leave it for, before I realise that it's not really doing anything, Lol !!!

 

Thanks

Sarah.

[Starbuck]

Just let it run for awhile.

Using that sort of software is a lot slower than normal windows.

[Starbuck]

Btw:

if you want to backup any files etc from your system, you can do it whilst this new system is running.

Just add them to a usb stick as you normally would.

Best to be safe than sorry.

[missladysarah]

Will do Starbuck, thanks again for all your help.

It is still stuck in the same screen, not seeming to be doing much, but it the meantime, I will transfer all the files I need onto my USB stick.

 

Regards,

Sarah.

[missladysarah]

Hi starbuck,

 

Waited 4 hours in the end, and then went to task manager and noticed that OTLPE was not responding.

 

Any suggestions ?

 

Regards,

Sarah

[Starbuck]

Let's try a fresh scan then:

 

Restart OTL

 

When the window appears, underneath Output at the top change it to Minimal Output.

Under Extra Registry section, select Use SafeList.

Click on Run Scan at the top left hand corner.

 

Let me know how this goes.

[Dalo Harkin]

I'll leave you with Starbuck as he is here more than me, the main thing is that you can get into task manager and if need be get any data you want to keep from the system :)

[Starbuck]

This thread has now been moved to the malware removal forum.

[missladysarah]

Hi Starbuck,

 

Have run OTLPE again using what you recommended above, but again after running it for 3 hours, I checked task manager and it says that the programme in 'not responding'.

 

Any more suggestions?

 

Regards,

Sarah.

[Starbuck]

Hi sarah,

 

Please bare with me whilst i ask the developer about this.

[Starbuck]

Hi sarah,

 

There should be a new version of OTLPE out later today.

This should fix the problem you are experiencing.

I'll let you know when it's available for download.

[Starbuck]

Hi sarah,

 

The new version of OTLPE has been uploaded.

Please follow the link and instructions in the previous post.

 

Thanks.