Startup problem

[Guest qq]

Hi All,

 

I have a startup problem with my Dimension 8400 computer. I didn't do any

update or install any new program recently. Since yesterday, when I turned on

my computer, after Dell screen, my computer goes black screen. What I have

done is the following:

 

1. F8 to start menu, after I select Safe mode, stop at Mup.sys. I could not

start to Safe Mode.

 

2. I tried to use Installation CD, what I do is that I selected Repair

installation current Win XP, after setup program copy the files, it said

restart your computer, then my computer reboot, but it goes black screen

again, it didn't start windows setup screen. I knew that it should be start

Windows setup screen after restart the computer.

 

Is any body help me out the problem? Thanks a lot.

 

--qq

[Guest Daave]

Re: Startup problem

 

 

"qq" <qq@discussions.microsoft.com> wrote in message

news:585F1AC9-3BA2-4B33-B0AC-9CD24DAE78F0@microsoft.com...

> Hi All,

>

> I have a startup problem with my Dimension 8400 computer. I didn't do

> any

> update or install any new program recently. Since yesterday, when I

> turned on

> my computer, after Dell screen, my computer goes black screen. What I

> have

> done is the following:

>

> 1. F8 to start menu, after I select Safe mode, stop at Mup.sys. I

> could not

> start to Safe Mode.

>

> 2. I tried to use Installation CD, what I do is that I selected Repair

> installation current Win XP, after setup program copy the files, it

> said

> restart your computer, then my computer reboot, but it goes black

> screen

> again, it didn't start windows setup screen. I knew that it should be

> start

> Windows setup screen after restart the computer.

>

> Is any body help me out the problem? Thanks a lot.

 

I believe that's either a hardware problem or perhaps a corrupted file.

This page should give you some ideas:

 

"Subject: How I solved Mup.sys problem XP Pro":

http://www.computing.net/answers/windows-xp/how-i-solved-mupsys-problem-xp-pro/97354.html

[Guest Patrick Keenan]

Re: Startup problem

 

"qq" <qq@discussions.microsoft.com> wrote in message

news:585F1AC9-3BA2-4B33-B0AC-9CD24DAE78F0@microsoft.com...

> Hi All,

>

> I have a startup problem with my Dimension 8400 computer. I didn't do any

> update or install any new program recently. Since yesterday, when I turned

> on

> my computer, after Dell screen, my computer goes black screen. What I have

> done is the following:

>

> 1. F8 to start menu, after I select Safe mode, stop at Mup.sys. I could

> not

> start to Safe Mode.

>

> 2. I tried to use Installation CD, what I do is that I selected Repair

> installation current Win XP, after setup program copy the files, it said

> restart your computer, then my computer reboot, but it goes black screen

> again, it didn't start windows setup screen. I knew that it should be

> start

> Windows setup screen after restart the computer.

>

> Is any body help me out the problem? Thanks a lot.

>

> --qq

 

I would suggest that an appropriate first question would be about the state

of your backups. If you don't have any, now is the time to stop and make

them.

 

Remove the hard disk from the system, and either attach it to another system

and copy the files off (USB2 drive cases are very helpful for this) or, with

the original drive out, install a new drive and use the old one as a backup.

Where I am, half-terabyte drives are close to $80, so it's not a huge

investment and often an upgrade. Do a new install, then reattach the old

drive once the system is running and just copy your data back.

 

However, if the problem is with hardware, as can replacing the drive isn't

likely to resolve it.

 

While you have the drive out of the system, look in the root for the one or

two very large files, hiberfil.sys and pagefile.sys. Delete them, and

empty the wastebasket. This is sometimes all it takes to resolve this

problem.

 

HTH

-pk

[Guest qq]

Re: Startup problem

 

> I believe that's either a hardware problem or perhaps a corrupted file.

> This page should give you some ideas:

>

> "Subject: How I solved Mup.sys problem XP Pro":

> http://www.computing.net/answers/windows-xp/how-i-solved-mupsys-problem-xp-pro/97354.html

 

Thank you so much for your help. I have done Dell Hardware diagnostication.

Testing has passed. My hardward has not any problem. I will read the file.

 

I don't know why it could not restart to get windows setup screen after I

seleced Repair Installation.

 

Thanks again,

 

--qq

[Guest qq]

Re: Startup problem

 

> I would suggest that an appropriate first question would be about the state

> of your backups. If you don't have any, now is the time to stop and make

> them.

 

Thank you so much for your help and your reminder. Actually, I didn't have

any good backup for my computer. I am regretting so much now. Now I think

that you are right. I should stop to do anything on my hardware now.

> Remove the hard disk from the system, and either attach it to another system

> and copy the files off (USB2 drive cases are very helpful for this) or, with

> the original drive out, install a new drive and use the old one as a backup.

> Where I am, half-terabyte drives are close to $80, so it's not a huge

> investment and often an upgrade. Do a new install, then reattach the old

> drive once the system is running and just copy your data back.

 

For the option 1, I should remove the hard disk from my computer, then,

attach it to another computer, is it works for another computer? What is USB2

drive cases?

 

For the option 2, I should buy a hardware disk which is same as my original

hardware driver, or I could buy any hardware driver. My computer is Dell

computer. After I get a new hardware driver, I just do a new Windows XP

installation on the new hardware driver, right?

 

> However, if the problem is with hardware, as can replacing the drive isn't

> likely to resolve it.

 

I have done Dell Hardware Diagnostic. Testing is passed. I think that my

hardware driver should be ok.

> While you have the drive out of the system, look in the root for the one or

> two very large files, hiberfil.sys and pagefile.sys. Delete them, and

> empty the wastebasket. This is sometimes all it takes to resolve this

> problem.

 

You means that I should attach my hardware to another computer as second

hardware, then find hiberfil.sys and pagefile.sy, then, delete them, right?

Is it possiblem that I go to Repair Console from CD, to delete them?

 

Thanks a lot,

 

--qq