IE7/OE6 Hung App Problem

[Guest News]

From time to time IE7 and OE6 freeze and when I cntl,alt,del I get a message

that I have a hung app and it's caused by iexplorer.exe or msimn.exe.mdmp.

 

I can run sfc scannow and it fixes the problem plus makes IE and OE run

faster.Also sfc always asks for the XP disk to replace some protected system

files.

 

XP Prof SP2 has been running for 9 months without this problem.IE6 seems to

run OK too.

 

I have repaired IE7 many times with no joy,the problem re-occurs.

 

Any ideas/help is certainly appreciated.

 

Thank you in advance.

[Guest PA Bear [MS MVP]]

Re: IE7/OE6 Hung App Problem

 

You may have a horked (dirty; bad; flawed) install of IE7. I suggest that

you...

 

1. Uninstall IE7 (which automatically returns you to IE6) EXACTLY per

http://www.ie-vista.com/kbase2.html [Only use the Command

%windir%\ie7\spuninst\spuninst.exe if you cannot uninstall via Add/Remove

Programs!]

 

2a. Uninstall all toolbars and third-party Windows Themes (including Window

Blinds).

 

2b. Disable all Norton Add-ons, if applicable.

 

3. Reinstall IE7 EXACTLY per

http://www.ie-vista.com/known_issues.html#pre-install <= Steps #1-8, #10 &

#11; take note of #12, then STOP!

 

NB: Use http://www.microsoft.com/windows/downloads/default.mspx as the

installation source, not Automatic/Windows Update.

 

Or Direct Download link:

http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30-081805b2f90b

 

Tip: Save the installer to your desktop, do not Run it.

 

4. IMMEDIATELY go to http://windowsupdate.microsoft.com and install any

critical updates offered. If a "Root Certificates" update is listed in the

Optional category, you might install it, too, to take full advantage of

IE7's additional security.

 

Also see:

 

IEBlog : IE7 (Un)Installation and Anti-Malware Applications

http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

 

What's New in Internet Explorer 7

http://msdn2.microsoft.com/en-us/library/ms649487.aspx

 

Release Notes

http://msdn2.microsoft.com/en-us/ie/Aa740486.aspx

 

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

News wrote:

> From time to time IE7 and OE6 freeze and when I cntl,alt,del I get a

> message

> that I have a hung app and it's caused by iexplorer.exe or msimn.exe.mdmp.

>

> I can run sfc scannow and it fixes the problem plus makes IE and OE run

> faster.Also sfc always asks for the XP disk to replace some protected

> system

> files.

>

> XP Prof SP2 has been running for 9 months without this problem.IE6 seems

> to

> run OK too.

>

> I have repaired IE7 many times with no joy,the problem re-occurs.

>

> Any ideas/help is certainly appreciated.

>

> Thank you in advance.