Cannot get get IP Adreess

[Guest El.Plates]

Hi, have been trying to help a friend of mine resolve an Internet connection

issue.He is running XP with SP2 and connects to the net via AOL using an

Ethernet cable and a Belkin router.All was fine until last Wednesday when he

couldn't access the net. I have had a look at the PC and notice that the

system is trying to access an IP address. Have been through 2 very unhelpful

phone calls with AOL Technical backup the end result being that they can see

the router but what ever we try we cannot change the IP Address.Their

diagnoses of the problem is that there are corrupt files preventing the

connection being made however they couldn't tell me what these corrupt files

might be or how to fix the issue.

Does anybody know what I might try next ?

If any more information needed please let me know and TIA

[Guest Unknown]

Re: Cannot get get IP Adreess

 

Delete the connection and build a new one.

"El.Plates" <pintsofguinness@thebar.now> wrote in message

news:g1h5ag$ro0$1@news.albasani.net...

> Hi, have been trying to help a friend of mine resolve an Internet

> connection issue.He is running XP with SP2 and connects to the net via AOL

> using an Ethernet cable and a Belkin router.All was fine until last

> Wednesday when he couldn't access the net. I have had a look at the PC and

> notice that the system is trying to access an IP address. Have been

> through 2 very unhelpful phone calls with AOL Technical backup the end

> result being that they can see the router but what ever we try we cannot

> change the IP Address.Their diagnoses of the problem is that there are

> corrupt files preventing the connection being made however they couldn't

> tell me what these corrupt files might be or how to fix the issue.

> Does anybody know what I might try next ?

> If any more information needed please let me know and TIA

[Guest Twayne]

Re: Cannot get get IP Adreess

 

> Hi, have been trying to help a friend of mine resolve an Internet

> connection issue.He is running XP with SP2 and connects to the net

> via AOL using an Ethernet cable and a Belkin router.All was fine

> until last Wednesday when he couldn't access the net. I have had a

> look at the PC and notice that the system is trying to access an IP

> address. Have been through 2 very unhelpful phone calls with AOL

> Technical backup the end result being that they can see the router

> but what ever we try we cannot change the IP Address.Their diagnoses

> of the problem is that there are corrupt files preventing the

> connection being made however they couldn't tell me what these

> corrupt files might be or how to fix the issue. Does anybody know what

> I might try next ?

> If any more information needed please let me know and TIA

 

Umm, have you Reset the router?

Started in Safe Mode and checked?

run updated AV/malware scans?

Checked the router logs?

Checked Event Viewer?

used MSConfig to turn things off & try restarting with minimum configs?

run chkdsk?

Etc?

[Guest HeyBub]

Re: Cannot get get IP Adreess

 

El.Plates wrote:

> Hi, have been trying to help a friend of mine resolve an Internet

> connection issue.He is running XP with SP2 and connects to the net

> via AOL using an Ethernet cable and a Belkin router.All was fine

> until last Wednesday when he couldn't access the net. I have had a

> look at the PC and notice that the system is trying to access an IP

> address. Have been through 2 very unhelpful phone calls with AOL

> Technical backup the end result being that they can see the router

> but what ever we try we cannot change the IP Address.Their diagnoses

> of the problem is that there are corrupt files preventing the

> connection being made however they couldn't tell me what these

> corrupt files might be or how to fix the issue. Does anybody know what I

> might try next ?

> If any more information needed please let me know and TIA

 

WHAT IP address?

 

Test it here:

http://www.dnsstuff.com/

 

He may have a bit of malware that's trying to contact the mother ship and

forward all his sekret stuff.

[Guest El.Plates]

Re: Cannot get get IP Adreess

 

I fail to see what you think running chkdsk will achieve or why I should

want to run msconfig either. The point is the PC is not getting the correct

IP address.

Etc

[Guest C.Joseph S. Drayton]

Re: Cannot get get IP Adreess

 

El.Plates wrote:

>Hi, have been trying to help a friend of mine resolve an Internet

>connection issue.He is running XP with SP2 and connects to the net

>via AOL using an Ethernet cable and a Belkin router.All was fine

>until last Wednesday when he couldn't access the net. I have had a

>look at the PC and notice that the system is trying to access an IP

>address. Have been through 2 very unhelpful phone calls with AOL

>Technical backup the end result being that they can see the router

>but what ever we try we cannot change the IP Address.Their diagnoses

>of the problem is that there are corrupt files preventing the

>connection being made however they couldn't tell me what these

>corrupt files might be or how to fix the issue. Does anybody know

>what I might try next ? If any more information needed please let me

>know and TIA

 

Hello El.Plates,

 

You could try the following;

 

1) From command prompt type

 

c:\> netsh

 

2) You will then get the netsh prompt. at that prompt type

 

netsh> interface ip

 

3) You will then get the 'netsh interface ip' prompt. At

that prompt, type

 

set address name="Wireless Network Connection" source=dhcp

 

4) Then type quit

 

--

 

Sincerely,

C.Joseph Drayton, Ph.D. AS&T

 

CSD Computer Services

 

Web site: http://csdcs.itgo.com/

E-mail: cjoseph@csdcs.itgo.com

[Guest El.Plates]

Re: Cannot get get IP Adreess

 

Thankyou for that, will try it and let you know how we get on