Start menu items don't work

[Guest jayjay]

I've looked at many many threads trying to figure this one out. When

clicking on Control Panel, Search, My Documents, My Computer in the Start

Menu they won't open. My desktop icons go off for about 2 seconds, the

hourglass comes up and the program doesn't start. Some of the programs on my

desktop won't open when I click on the desktop shortcut. Also, when I put a

cd or hook up my mp3 player the window comes up asking what I want to do. If

I click Open a Window to show files, nothing happens.

 

If I log out of my identity and log into a guest identity, the items under

the Start Menu open up just fine. Any ideas why this is happening?

--

jayjay

[Guest Ramesh, MS-MVP]

Re: Start menu items don't work

 

Hi jayjay,

 

It appears that the shell is crashing everytime you click an item in the Start menu. Have you checked the event logs?

 

How to view and manage event logs in Event Viewer in Windows XP:

http://support.microsoft.com/kb/308427

 

--

Regards,

 

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

The Winhelponline Blog: http://www.winhelponline.com/blog

Windows® Troubleshooting: http://www.winhelponline.com

 

"jayjay" <jayjay@myplace.microsoft.com> wrote in message news:FD8A9530-57F3-4447-98FA-87DCEB33CBF3@microsoft.com...

I've looked at many many threads trying to figure this one out. When

clicking on Control Panel, Search, My Documents, My Computer in the Start

Menu they won't open. My desktop icons go off for about 2 seconds, the

hourglass comes up and the program doesn't start. Some of the programs on my

desktop won't open when I click on the desktop shortcut. Also, when I put a

cd or hook up my mp3 player the window comes up asking what I want to do. If

I click Open a Window to show files, nothing happens.

 

If I log out of my identity and log into a guest identity, the items under

the Start Menu open up just fine. Any ideas why this is happening?

--

jayjay

[Guest jayjay]

Re: Start menu items don't work

 

Thank you. I looked at the event log, but I don't know what I'm looking for.

Pretty much an amateur here. --

jayjay

 

 

"Ramesh, MS-MVP" wrote:

> Hi jayjay,

>

> It appears that the shell is crashing everytime you click an item in the Start menu. Have you checked the event logs?

>

> How to view and manage event logs in Event Viewer in Windows XP:

> http://support.microsoft.com/kb/308427

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> The Winhelponline Blog: http://www.winhelponline.com/blog

> Windows® Troubleshooting: http://www.winhelponline.com

>

> "jayjay" <jayjay@myplace.microsoft.com> wrote in message news:FD8A9530-57F3-4447-98FA-87DCEB33CBF3@microsoft.com...

> I've looked at many many threads trying to figure this one out. When

> clicking on Control Panel, Search, My Documents, My Computer in the Start

> Menu they won't open. My desktop icons go off for about 2 seconds, the

> hourglass comes up and the program doesn't start. Some of the programs on my

> desktop won't open when I click on the desktop shortcut. Also, when I put a

> cd or hook up my mp3 player the window comes up asking what I want to do. If

> I click Open a Window to show files, nothing happens.

>

> If I log out of my identity and log into a guest identity, the items under

> the Start Menu open up just fine. Any ideas why this is happening?

> --

> jayjay

>

[Guest Ramesh, MS-MVP]

Re: Start menu items don't work

 

You want to check the Application log and match the time/date when the problem occurred. Check here for detailed info with screenshots.

 

http://www.winxptutor.com/eventlog.htm

 

--

Regards,

 

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

The Winhelponline Blog: http://www.winhelponline.com/blog

Windows® Troubleshooting: http://www.winhelponline.com

 

"jayjay" <jayjay@myplace.microsoft.com> wrote in message news:3FFC83B5-470B-403D-8A0C-8D85A6F9C418@microsoft.com...

Thank you. I looked at the event log, but I don't know what I'm looking for.

Pretty much an amateur here. --

jayjay

 

 

"Ramesh, MS-MVP" wrote:

> Hi jayjay,

>

> It appears that the shell is crashing everytime you click an item in the Start menu. Have you checked the event logs?

>

> How to view and manage event logs in Event Viewer in Windows XP:

> http://support.microsoft.com/kb/308427

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> The Winhelponline Blog: http://www.winhelponline.com/blog

> Windows® Troubleshooting: http://www.winhelponline.com

>

> "jayjay" <jayjay@myplace.microsoft.com> wrote in message news:FD8A9530-57F3-4447-98FA-87DCEB33CBF3@microsoft.com...

> I've looked at many many threads trying to figure this one out. When

> clicking on Control Panel, Search, My Documents, My Computer in the Start

> Menu they won't open. My desktop icons go off for about 2 seconds, the

> hourglass comes up and the program doesn't start. Some of the programs on my

> desktop won't open when I click on the desktop shortcut. Also, when I put a

> cd or hook up my mp3 player the window comes up asking what I want to do. If

> I click Open a Window to show files, nothing happens.

>

> If I log out of my identity and log into a guest identity, the items under

> the Start Menu open up just fine. Any ideas why this is happening?

> --

> jayjay

>