Error When Printing

May 27, 2008

When I try to print from most basic Windows programs, I receive the following

message:

<NAME OF PROGRAM> has encountered a problem and needs to close. We are

sorry for the inconvenience.

Then, another error appears:

The instruction at "0x5f801088" referenced memory at "0x00000004". The

memory could not be "read".

This happens only when I use some basic Windows XP programs:

-Microsoft Paint

-Microsoft Notepad

-Microsoft Word 2007 (and all other Office programs)

It does not happen with the following programs:

-Internet Explorer 7

-Macromedia Flash MX 2004

Also, with the programs in which it happens in (e.g., Microsoft Paint), I

can print to a "fake" printer (like "Send To OneNote 2007" or "Microsoft

Office Document Image Writer"), and it does not give an error.

Here is my configuration:

-Windows XP Pro Service Pack 3

-Office 2007 Enterprise installed

-Macromedia Flash MX 2004 installed

-Novell Client 4.91 SP4 installed

-All Windows XP patches installed

-Contains no malware/viruses (it's a 5-hour-old image, and nothing has been

downloaded other than patches; and this is the second image that has had this

exact problem)

-Firewall is turned on

-The printer is network printer, using a TCP/IP port

Can anybody help? Thanks!

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