Sound stopped working

[Guest Lori]

This is for my aunt's computer. She out of nowhere has had her sound stop

working in her machine. We have tried to disconnect and reconnect her

speakers and you hear the crackle like there is sound, but nothing comes

through that should. Of course it has been rebooted. Don't know where to go

since I operate on Windows XP and it's been a long time since I've been on

98. Does anyone have any suggestions, please, as to how to troubleshoot

this? Thank you very much.

[Guest Patrick Keenan]

Re: Sound stopped working

 

"Lori" <Lori@discussions.microsoft.com> wrote in message

news:4FFD0A08-C9B3-4DB8-8239-A8E384EE454F@microsoft.com...

> This is for my aunt's computer. She out of nowhere has had her sound stop

> working in her machine. We have tried to disconnect and reconnect her

> speakers and you hear the crackle like there is sound, but nothing comes

> through that should. Of course it has been rebooted. Don't know where to

> go

> since I operate on Windows XP and it's been a long time since I've been on

> 98. Does anyone have any suggestions, please, as to how to troubleshoot

> this? Thank you very much.

 

First be sure that the speakers are plugged into the correct jack. Try them

all - play a longish sound file and move the jack.

 

Go into Control Panel, Sounds, and be sure that the card is actually enabled

and selected. Then go into the Volume Control and be sure it isn't muted.

 

HTH

-pk

[Guest Lori]

Re: Sound stopped working

 

Thanks. I just sent her the info and will get back to you once she

investigates these aspects. I appreciate your input.

 

"Patrick Keenan" wrote:

> "Lori" <Lori@discussions.microsoft.com> wrote in message

> news:4FFD0A08-C9B3-4DB8-8239-A8E384EE454F@microsoft.com...

> > This is for my aunt's computer. She out of nowhere has had her sound stop

> > working in her machine. We have tried to disconnect and reconnect her

> > speakers and you hear the crackle like there is sound, but nothing comes

> > through that should. Of course it has been rebooted. Don't know where to

> > go

> > since I operate on Windows XP and it's been a long time since I've been on

> > 98. Does anyone have any suggestions, please, as to how to troubleshoot

> > this? Thank you very much.

>

> First be sure that the speakers are plugged into the correct jack. Try them

> all - play a longish sound file and move the jack.

>

> Go into Control Panel, Sounds, and be sure that the card is actually enabled

> and selected. Then go into the Volume Control and be sure it isn't muted.

>

> HTH

> -pk

>

>