Help file not working correctly after XP SP3 installation

[Guest LostinHelp]

I installed SP3 on a computer running Windows XP Professional and now i'm

having problems accessing help. Specifically the Index and Search features do

not work. Is there a workaround for this?

[Guest PA Bear [MS MVP]]

Re: Help file not working correctly after XP SP3 installation

 

No workaround but...

 

Free unlimited installation and compatibility support is available for

Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and

e-mail support is available only in the United States and Canada.

 

• US:

http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

 

• CA:

http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

 

• UK:

http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

 

• AU:

http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

 

• Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select

Windows XP | select Windows XP Service Pack 3

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

LostinHelp wrote:

> I installed SP3 on a computer running Windows XP Professional and now i'm

> having problems accessing help. Specifically the Index and Search features

> do not work. Is there a workaround for this?

[Guest LostinHelp]

Re: Help file not working correctly after XP SP3 installation

 

Hi, thank you. I'm actually having problems opening CHM file Help (HTMLHelp).

This occurred only after upgrading to SP3. Are there any known issues with

this?

 

"PA Bear [MS MVP]" wrote:

> No workaround but...

>

> Free unlimited installation and compatibility support is available for

> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and

> e-mail support is available only in the United States and Canada.

>

> • US:

> http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

>

> • CA:

> http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

>

> • UK:

> http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

>

> • AU:

> http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

>

> • Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select

> Windows XP | select Windows XP Service Pack 3

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

>

> LostinHelp wrote:

> > I installed SP3 on a computer running Windows XP Professional and now i'm

> > having problems accessing help. Specifically the Index and Search features

> > do not work. Is there a workaround for this?

>

>

[Guest PA Bear [MS MVP]]

Re: Help file not working correctly after XP SP3 installation

 

Not unless you didn't install SP3 in the proper environment, no.

 

WinXP SP3 - Read all prerequisites for a successful installation

http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

 

Steps to take before you install WinXP SP3

http://support.microsoft.com/kb/950717

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

LostinHelp wrote:

> Hi, thank you. I'm actually having problems opening CHM file Help

> (HTMLHelp). This occurred only after upgrading to SP3. Are there any known

> issues with this?

>

> "PA Bear [MS MVP]" wrote:

>> No workaround but...

>>

>> Free unlimited installation and compatibility support is available for

>> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and

>> e-mail support is available only in the United States and Canada.

>>

>> • US:

>> http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

>>

>> • CA:

>> http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

>>

>> • UK:

>> http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

>>

>> • AU:

>> http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

>>

>> • Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 |

>> select

>> Windows XP | select Windows XP Service Pack 3

>>

>> LostinHelp wrote:

>>> I installed SP3 on a computer running Windows XP Professional and now

>>> i'm

>>> having problems accessing help. Specifically the Index and Search

>>> features

>>> do not work. Is there a workaround for this?