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Backup Utility Problems


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Guest Peter Carvalho
Posted

Problem Description: I have Windows XP Professional – Service Pack 3

 

I am unable to run a backup using Windows Backup Utility.

Start – All Programs – Accessories – System Tools – Backup

 

The Backup Utility start screen will partially show on the screen; however,

the program will never run. I have left this running all day and I never

actually get to an opening screen.

 

When I start Windows in SAFE mode, the same procedure works just fine. The

backup program launches and automatically goes into wizard mode. The problem

with SAFE mode is that I am unable to choose an external drive as a backup

destination.

 

Since this program does run in SAFE mode, I assume that a third party

software that is running is preventing the backup program from launching

successfully.

 

How do I identify what is causing the problem?

Operating System: WindowsXP

 

--

Peter C

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Guest Pegasus \(MVP\)
Posted

Re: Backup Utility Problems

 

 

"Peter Carvalho" <pcarvalho@mcfs1.com> wrote in message

news:B764A2C3-9AD3-490E-B428-7CEF7C343CDF@microsoft.com...

> Problem Description: I have Windows XP Professional - Service Pack 3

>

> I am unable to run a backup using Windows Backup Utility.

> Start - All Programs - Accessories - System Tools - Backup

>

> The Backup Utility start screen will partially show on the screen;

> however,

> the program will never run. I have left this running all day and I never

> actually get to an opening screen.

>

> When I start Windows in SAFE mode, the same procedure works just fine. The

> backup program launches and automatically goes into wizard mode. The

> problem

> with SAFE mode is that I am unable to choose an external drive as a backup

> destination.

>

> Since this program does run in SAFE mode, I assume that a third party

> software that is running is preventing the backup program from launching

> successfully.

>

> How do I identify what is causing the problem?

> Operating System: WindowsXP

>

> --

> Peter C

 

Your diagnosis is probably correct. Run msconfig.exe and disable

programs progressively from the Startup tab until you identify the

culprit.


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