WinFax Pro and Printer Confusion

May 30, 2008

Complicated problem involving Windows XP SP3, WinFax Pro 10. Excel 2000,

Word 2000 and printers upon which I would some help.

The problem became apparent this morning when I selected WinFax in the

drop down File menu in a Word document. Normally this sends an

attachment to WinFax Pro. You add the name of the recipient and their

fax number and click on Send. This morning clicking on WinFax in Word

generated a Runtime Error 5140 -Word cannot Print. There is no printer

installed.

After nosing around I decided to uninstall WinFax Pro and then had a lot

of difficulty reinstalling. Eventually I succeeded. I can now send and

receive faxes but when received the faxes no longer automatically print.

Before uninstalling WinFax Pro I was able to send and receive faxes. The

automatic printing of faxes also worked this morning but it may have not

worked after I encountered the first problem as I only sent faxes after

the problem occurred.

The problem would seem to revolve around the system knowing what is the

Active Printer at any given time. Thus if you select Print the system

bring ups WinFax as the Printer and then trying to print produces the

Error. If you change the choice of printer to HP Laserjet 1200 the

document prints.

It is apparent that clicking on WinFax in a Word or Excel document

generates a macro which sets WinFax as the active and default printer

and after putting the document in the WinFax message as an attachment

it should restore the HP Laserjet as the default printer. The latter

does not happen.

One other Error message has been noted "Error on WinFax on Ne01.." Three

possible causes are mentioned. One mentions macros. Searching in Google

with WinFax + Ne01 as the criteria threw up the reference to macros and

Active Printers.

I have tried and failed to open what I take to be the macro. It is

locked and will not open. I renamed the macro in the XL Start folder to

old and copied a new one to replace it. It made no difference.

I tried System Restore but could only go back one day. It made no

difference. Further research suggested I might need to go back as far as

16 May as that is when I last used this particular facility. Between now

and yesterday I have updated Windows XP to SP3 and updated AVG from 7.5

to 8. Also I have installed Vista as a dual booting option.

My feeling now is that the macro itself may not be the problem. I have

checked both AVG 8 Free and Spybot S & D and found no evidence that they

have intervened. Other macros created by me for use with Excel still

work.

After writing this long epistle can anyone suggest how I might find out

what is preventing the macro from completing and returning the default

status from WinFax to the HP Laserjet printer? As far as I can see the

macro is unchanged so I think it must be something that controls

changing what is the default printer. I do not what this is!

~~~~

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

May 31, 2008

Re: WinFax Pro and Printer Confusion

Gerry wrote:

> Complicated problem involving Windows XP SP3, WinFax Pro 10. Excel 2000,

> Word 2000 and printers upon which I would some help.

>

> The problem became apparent this morning when I selected WinFax in the

> drop down File menu in a Word document. Normally this sends an

> attachment to WinFax Pro. You add the name of the recipient and their

> fax number and click on Send. This morning clicking on WinFax in Word

> generated a Runtime Error 5140 -Word cannot Print. There is no printer

> installed.

>

> After nosing around I decided to uninstall WinFax Pro and then had a lot

> of difficulty reinstalling. Eventually I succeeded. I can now send and

> receive faxes but when received the faxes no longer automatically print.

> Before uninstalling WinFax Pro I was able to send and receive faxes. The

> automatic printing of faxes also worked this morning but it may have not

> worked after I encountered the first problem as I only sent faxes after

> the problem occurred.

>

> The problem would seem to revolve around the system knowing what is the

> Active Printer at any given time. Thus if you select Print the system

> bring ups WinFax as the Printer and then trying to print produces the

> Error. If you change the choice of printer to HP Laserjet 1200 the

> document prints.

>

> It is apparent that clicking on WinFax in a Word or Excel document

> generates a macro which sets WinFax as the active and default printer

> and after putting the document in the WinFax message as an attachment

> it should restore the HP Laserjet as the default printer. The latter

> does not happen.

>

> One other Error message has been noted "Error on WinFax on Ne01.." Three

> possible causes are mentioned. One mentions macros. Searching in Google

> with WinFax + Ne01 as the criteria threw up the reference to macros and

> Active Printers.

>

> I have tried and failed to open what I take to be the macro. It is

> locked and will not open. I renamed the macro in the XL Start folder to

> old and copied a new one to replace it. It made no difference.

>

> I tried System Restore but could only go back one day. It made no

> difference. Further research suggested I might need to go back as far as

> 16 May as that is when I last used this particular facility. Between now

> and yesterday I have updated Windows XP to SP3 and updated AVG from 7.5

> to 8. Also I have installed Vista as a dual booting option.

>

> My feeling now is that the macro itself may not be the problem. I have

> checked both AVG 8 Free and Spybot S & D and found no evidence that they

> have intervened. Other macros created by me for use with Excel still

> work.

>

> After writing this long epistle can anyone suggest how I might find out

> what is preventing the macro from completing and returning the default

> status from WinFax to the HP Laserjet printer? As far as I can see the

> macro is unchanged so I think it must be something that controls

> changing what is the default printer. I do not what this is!

>

The macros that should be checked are those being enabled in Office

2000. While there is a Winfax macro that facilitates the faxing of a

word document, Word macros, in many instances, will modify the global

features through the normal.dot template. If this is allowed, then it

is conceivable that selecting the Winfax print driver can make it the

new default printer. Perhaps best not to put the Winfax macro into

Office and rely on the manual method of (a) choosing the default

printer in the Printers applet, (b) selecting whatever printer to print

the document through the File>>Print route, and © saving the document

and exiting Word.

June 2, 2008

Re: WinFax Pro and Printer Confusion

Versions of WinFax later than version 9.x have proven to be largely

incompatible with Windows XP. WinFax, when installed on an XP machine

usually corrupts XP's Fax service to the point that it cannot be resurrected

without an OS re-install. Symantec no longer offers any real tech support

for this product. There are a number of group fax services available that

are compatible with XP, my suggestion would be to get one. You might also

want to see if Symantec has a user forum for WinFax; the primary focus for

this forum is Windows XP Fax.

http://www.slipstick.com/addins/services/groupfax.asp

Group Fax Services

http://www.slipstick.com/addins/services/fax.asp

Internet Fax Services

Hal

--

Hal Hostetler, CPBE -- hhh@kvoa.com

Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX

http://www.kvoa.com -- "When News breaks, we fix it!"

KVOA Television, Tucson, AZ. NBC Channel 4

Live at Hot Licks - http://www.badnewsbluesband.com

"Gerry" <gerry@nospam.com> wrote in message

news:%23wgECrowIHA.5096@TK2MSFTNGP02.phx.gbl...

> Complicated problem involving Windows XP SP3, WinFax Pro 10. Excel 2000,

> Word 2000 and printers upon which I would some help.

>

> The problem became apparent this morning when I selected WinFax in the

> drop down File menu in a Word document. Normally this sends an

> attachment to WinFax Pro. You add the name of the recipient and their

> fax number and click on Send. This morning clicking on WinFax in Word

> generated a Runtime Error 5140 -Word cannot Print. There is no printer

> installed.

>

> After nosing around I decided to uninstall WinFax Pro and then had a lot

> of difficulty reinstalling. Eventually I succeeded. I can now send and

> receive faxes but when received the faxes no longer automatically print.

> Before uninstalling WinFax Pro I was able to send and receive faxes. The

> automatic printing of faxes also worked this morning but it may have not

> worked after I encountered the first problem as I only sent faxes after

> the problem occurred.

>

> The problem would seem to revolve around the system knowing what is the

> Active Printer at any given time. Thus if you select Print the system

> bring ups WinFax as the Printer and then trying to print produces the

> Error. If you change the choice of printer to HP Laserjet 1200 the

> document prints.

>

> It is apparent that clicking on WinFax in a Word or Excel document

> generates a macro which sets WinFax as the active and default printer

> and after putting the document in the WinFax message as an attachment

> it should restore the HP Laserjet as the default printer. The latter

> does not happen.

>

> One other Error message has been noted "Error on WinFax on Ne01.." Three

> possible causes are mentioned. One mentions macros. Searching in Google

> with WinFax + Ne01 as the criteria threw up the reference to macros and

> Active Printers.

>

> I have tried and failed to open what I take to be the macro. It is

> locked and will not open. I renamed the macro in the XL Start folder to

> old and copied a new one to replace it. It made no difference.

>

> I tried System Restore but could only go back one day. It made no

> difference. Further research suggested I might need to go back as far as

> 16 May as that is when I last used this particular facility. Between now

> and yesterday I have updated Windows XP to SP3 and updated AVG from 7.5

> to 8. Also I have installed Vista as a dual booting option.

>

> My feeling now is that the macro itself may not be the problem. I have

> checked both AVG 8 Free and Spybot S & D and found no evidence that they

> have intervened. Other macros created by me for use with Excel still

> work.

>

> After writing this long epistle can anyone suggest how I might find out

> what is preventing the macro from completing and returning the default

> status from WinFax to the HP Laserjet printer? As far as I can see the

> macro is unchanged so I think it must be something that controls

> changing what is the default printer. I do not what this is!

>

> ~~~~

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

June 2, 2008

Re: WinFax Pro and Printer Confusion

Not to argue with an MVP, but I have been using Winfax (successfully)

with XP since XP came out - now at Winfax ver 10.3. Symantec is no help

whatsoever & has not been for many years.

The macros I have for Winfax (as installed from the WF prog) work OK,

but do NOT return the default printer to what it was before you used WF,

all of the times. I simply wrote a macro for Word & Excel that does

return my default printer to what it was before.

HTH

Doug

Hal Hostetler [MVP P/I] wrote:

> Versions of WinFax later than version 9.x have proven to be largely

> incompatible with Windows XP. WinFax, when installed on an XP machine

> usually corrupts XP's Fax service to the point that it cannot be resurrected

> without an OS re-install. Symantec no longer offers any real tech support

> for this product. There are a number of group fax services available that

> are compatible with XP, my suggestion would be to get one. You might also

> want to see if Symantec has a user forum for WinFax; the primary focus for

> this forum is Windows XP Fax.

>

> http://www.slipstick.com/addins/services/groupfax.asp

> Group Fax Services

> http://www.slipstick.com/addins/services/fax.asp

> Internet Fax Services

>

> Hal

June 2, 2008

Re: WinFax Pro and Printer Confusion

You posted an exception. Hal posted the rule. I doubt very many users will

be as successful as you, but it's nice to know it's worth trying if users

are game to give it a go on their own with no support.

--

Russ Valentine

[MVP-Outlook]

"Doug Boufford" <doug@NOSPAMbouffordca.com> wrote in message

news:uL4co7NxIHA.4848@TK2MSFTNGP05.phx.gbl...

> Not to argue with an MVP, but I have been using Winfax (successfully) with

> XP since XP came out - now at Winfax ver 10.3. Symantec is no help

> whatsoever & has not been for many years.

> The macros I have for Winfax (as installed from the WF prog) work OK, but

> do NOT return the default printer to what it was before you used WF, all

> of the times. I simply wrote a macro for Word & Excel that does return my

> default printer to what it was before.

>

> HTH

> Doug

>

> Hal Hostetler [MVP P/I] wrote:

>> Versions of WinFax later than version 9.x have proven to be largely

>> incompatible with Windows XP. WinFax, when installed on an XP machine

>> usually corrupts XP's Fax service to the point that it cannot be

>> resurrected

>> without an OS re-install. Symantec no longer offers any real tech

>> support

>> for this product. There are a number of group fax services available

>> that

>> are compatible with XP, my suggestion would be to get one. You might

>> also

>> want to see if Symantec has a user forum for WinFax; the primary focus

>> for

>> this forum is Windows XP Fax.

>>

>> http://www.slipstick.com/addins/services/groupfax.asp

>> Group Fax Services

>> http://www.slipstick.com/addins/services/fax.asp

>> Internet Fax Services

>>

>> Hal

June 2, 2008

Re: WinFax Pro and Printer Confusion

Russ

My experience has been similar to Doug. It has worked well for nearly 4

years. It could the update to SP3 but WinFax Pro is still working,

except for the macro and having to manually print incoming faxes.

~~~~

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

Russ Valentine [MVP-Outlook] wrote:

> You posted an exception. Hal posted the rule. I doubt very many users

> will be as successful as you, but it's nice to know it's worth trying

> if users are game to give it a go on their own with no support.

>> Not to argue with an MVP, but I have been using Winfax

>> (successfully) with XP since XP came out - now at Winfax ver 10.3.

>> Symantec is no help whatsoever & has not been for many years.

>> The macros I have for Winfax (as installed from the WF prog) work

>> OK, but do NOT return the default printer to what it was before you

>> used WF, all of the times. I simply wrote a macro for Word & Excel

>> that does return my default printer to what it was before.

>>

>> HTH

>> Doug

>>

>> Hal Hostetler [MVP P/I] wrote:

>>> Versions of WinFax later than version 9.x have proven to be largely

>>> incompatible with Windows XP. WinFax, when installed on an XP

>>> machine usually corrupts XP's Fax service to the point that it

>>> cannot be resurrected

>>> without an OS re-install. Symantec no longer offers any real tech

>>> support

>>> for this product. There are a number of group fax services

>>> available that

>>> are compatible with XP, my suggestion would be to get one. You

>>> might also

>>> want to see if Symantec has a user forum for WinFax; the primary

>>> focus for

>>> this forum is Windows XP Fax.

>>>

>>> http://www.slipstick.com/addins/services/groupfax.asp

>>> Group Fax Services

>>> http://www.slipstick.com/addins/services/fax.asp

>>> Internet Fax Services

>>>

>>> Hal

June 3, 2008

Re: WinFax Pro and Printer Confusion

Bully. Stand by to provide support for the rest of the users.

--

Russ Valentine

[MVP-Outlook]

"Gerry" <gerry@nospam.com> wrote in message

news:eljuetPxIHA.5996@TK2MSFTNGP04.phx.gbl...

> Russ

>

> My experience has been similar to Doug. It has worked well for nearly 4

> years. It could the update to SP3 but WinFax Pro is still working, except

> for the macro and having to manually print incoming faxes.

>

> ~~~~

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

> Russ Valentine [MVP-Outlook] wrote:

>> You posted an exception. Hal posted the rule. I doubt very many users

>> will be as successful as you, but it's nice to know it's worth trying

>> if users are game to give it a go on their own with no support.

>>> Not to argue with an MVP, but I have been using Winfax

>>> (successfully) with XP since XP came out - now at Winfax ver 10.3.

>>> Symantec is no help whatsoever & has not been for many years.

>>> The macros I have for Winfax (as installed from the WF prog) work

>>> OK, but do NOT return the default printer to what it was before you

>>> used WF, all of the times. I simply wrote a macro for Word & Excel

>>> that does return my default printer to what it was before.

>>>

>>> HTH

>>> Doug

>>>

>>> Hal Hostetler [MVP P/I] wrote:

>>>> Versions of WinFax later than version 9.x have proven to be largely

>>>> incompatible with Windows XP. WinFax, when installed on an XP

>>>> machine usually corrupts XP's Fax service to the point that it

>>>> cannot be resurrected

>>>> without an OS re-install. Symantec no longer offers any real tech

>>>> support

>>>> for this product. There are a number of group fax services

>>>> available that

>>>> are compatible with XP, my suggestion would be to get one. You

>>>> might also

>>>> want to see if Symantec has a user forum for WinFax; the primary

>>>> focus for

>>>> this forum is Windows XP Fax.

>>>>

>>>> http://www.slipstick.com/addins/services/groupfax.asp

>>>> Group Fax Services

>>>> http://www.slipstick.com/addins/services/fax.asp

>>>> Internet Fax Services

>>>>

>>>> Hal

>

June 3, 2008

Re: WinFax Pro and Printer Confusion

Russ

I notice your speciality is Outlook. Whilst I have Outlook installed I

have never been comfortable using it. After reinstalling WinFax Pro and

whilst trying to reconfigure WinFax Pro it took an interest in the

existence of Outlook I had to insert my Office 2000 Professional CD.

Perhaps I need to check whether Outlook might be part of the problem. It

certainly would do no harm to check for updates.

Thanks for your response and support <G>.

~~~~

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

Russ Valentine [MVP-Outlook] wrote:

> Bully. Stand by to provide support for the rest of the users.

>> Russ

>>

>> My experience has been similar to Doug. It has worked well for

>> nearly 4 years. It could the update to SP3 but WinFax Pro is still

>> working, except for the macro and having to manually print incoming

>> faxes. ~~~~

>>

>> Gerry

>> ~~~~

>> FCA

>> Stourport, England

>> Enquire, plan and execute

>> ~~~~~~~~~~~~~~~~~~~

>>

>> Russ Valentine [MVP-Outlook] wrote:

>>> You posted an exception. Hal posted the rule. I doubt very many

>>> users will be as successful as you, but it's nice to know it's

>>> worth trying if users are game to give it a go on their own with no

>>> support.

>>>> Not to argue with an MVP, but I have been using Winfax

>>>> (successfully) with XP since XP came out - now at Winfax ver 10.3.

>>>> Symantec is no help whatsoever & has not been for many years.

>>>> The macros I have for Winfax (as installed from the WF prog) work

>>>> OK, but do NOT return the default printer to what it was before you

>>>> used WF, all of the times. I simply wrote a macro for Word & Excel

>>>> that does return my default printer to what it was before.

>>>>

>>>> HTH

>>>> Doug

>>>>

>>>> Hal Hostetler [MVP P/I] wrote:

>>>>> Versions of WinFax later than version 9.x have proven to be

>>>>> largely incompatible with Windows XP. WinFax, when installed on

>>>>> an XP machine usually corrupts XP's Fax service to the point that

>>>>> it cannot be resurrected

>>>>> without an OS re-install. Symantec no longer offers any real tech

>>>>> support

>>>>> for this product. There are a number of group fax services

>>>>> available that

>>>>> are compatible with XP, my suggestion would be to get one. You

>>>>> might also

>>>>> want to see if Symantec has a user forum for WinFax; the primary

>>>>> focus for

>>>>> this forum is Windows XP Fax.

>>>>>

>>>>> http://www.slipstick.com/addins/services/groupfax.asp

>>>>> Group Fax Services

>>>>> http://www.slipstick.com/addins/services/fax.asp

>>>>> Internet Fax Services

>>>>>

>>>>> Hal

June 3, 2008

Re: WinFax Pro and Printer Confusion

At one time WinFax Pro was designed to integrate with Outlook. It was one of

the first things to go sour when WinFax Pro went belly up.

--

Russ Valentine

[MVP-Outlook]

"Gerry" <gerry@nospam.com> wrote in message

news:eyXHO6UxIHA.548@TK2MSFTNGP06.phx.gbl...

> Russ

>

> I notice your speciality is Outlook. Whilst I have Outlook installed I

> have never been comfortable using it. After reinstalling WinFax Pro and

> whilst trying to reconfigure WinFax Pro it took an interest in the

> existence of Outlook I had to insert my Office 2000 Professional CD.

> Perhaps I need to check whether Outlook might be part of the problem. It

> certainly would do no harm to check for updates.

>

> Thanks for your response and support <G>.

>

> ~~~~

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

> Russ Valentine [MVP-Outlook] wrote:

>> Bully. Stand by to provide support for the rest of the users.

>>> Russ

>>>

>>> My experience has been similar to Doug. It has worked well for

>>> nearly 4 years. It could the update to SP3 but WinFax Pro is still

>>> working, except for the macro and having to manually print incoming

>>> faxes. ~~~~

>>>

>>> Gerry

>>> ~~~~

>>> FCA

>>> Stourport, England

>>> Enquire, plan and execute

>>> ~~~~~~~~~~~~~~~~~~~

>>>

>>> Russ Valentine [MVP-Outlook] wrote:

>>>> You posted an exception. Hal posted the rule. I doubt very many

>>>> users will be as successful as you, but it's nice to know it's

>>>> worth trying if users are game to give it a go on their own with no

>>>> support.

>>>>> Not to argue with an MVP, but I have been using Winfax

>>>>> (successfully) with XP since XP came out - now at Winfax ver 10.3.

>>>>> Symantec is no help whatsoever & has not been for many years.

>>>>> The macros I have for Winfax (as installed from the WF prog) work

>>>>> OK, but do NOT return the default printer to what it was before you

>>>>> used WF, all of the times. I simply wrote a macro for Word & Excel

>>>>> that does return my default printer to what it was before.

>>>>>

>>>>> HTH

>>>>> Doug

>>>>>

>>>>> Hal Hostetler [MVP P/I] wrote:

>>>>>> Versions of WinFax later than version 9.x have proven to be

>>>>>> largely incompatible with Windows XP. WinFax, when installed on

>>>>>> an XP machine usually corrupts XP's Fax service to the point that

>>>>>> it cannot be resurrected

>>>>>> without an OS re-install. Symantec no longer offers any real tech

>>>>>> support

>>>>>> for this product. There are a number of group fax services

>>>>>> available that

>>>>>> are compatible with XP, my suggestion would be to get one. You

>>>>>> might also

>>>>>> want to see if Symantec has a user forum for WinFax; the primary

>>>>>> focus for

>>>>>> this forum is Windows XP Fax.

>>>>>>

>>>>>> http://www.slipstick.com/addins/services/groupfax.asp

>>>>>> Group Fax Services

>>>>>> http://www.slipstick.com/addins/services/fax.asp

>>>>>> Internet Fax Services

>>>>>>

>>>>>> Hal

>

June 3, 2008

Re: WinFax Pro and Printer Confusion

Russ

Thanks for the advice. This is a dual boot computer and I am aware that

Outlook 2000 does not work with Vista. Apparently a problem with the

address book.

--

~~~~

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

Russ Valentine [MVP-Outlook] wrote:

> At one time WinFax Pro was designed to integrate with Outlook. It was

> one of the first things to go sour when WinFax Pro went belly up.

>> Russ

>>

>> I notice your speciality is Outlook. Whilst I have Outlook installed

>> I have never been comfortable using it. After reinstalling WinFax

>> Pro and whilst trying to reconfigure WinFax Pro it took an interest

>> in the existence of Outlook I had to insert my Office 2000

>> Professional CD. Perhaps I need to check whether Outlook might be

>> part of the problem. It certainly would do no harm to check for

>> updates. Thanks for your response and support <G>.

>>

>> ~~~~

>>

>> Gerry

>> ~~~~

>> FCA

>> Stourport, England

>> Enquire, plan and execute

>> ~~~~~~~~~~~~~~~~~~~

>>

>> Russ Valentine [MVP-Outlook] wrote:

>>> Bully. Stand by to provide support for the rest of the users.

>>>> Russ

>>>>

>>>> My experience has been similar to Doug. It has worked well for

>>>> nearly 4 years. It could the update to SP3 but WinFax Pro is still

>>>> working, except for the macro and having to manually print incoming

>>>> faxes. ~~~~

>>>>

>>>> Gerry

>>>> ~~~~

>>>> FCA

>>>> Stourport, England

>>>> Enquire, plan and execute

>>>> ~~~~~~~~~~~~~~~~~~~

>>>>

>>>> Russ Valentine [MVP-Outlook] wrote:

>>>>> You posted an exception. Hal posted the rule. I doubt very many

>>>>> users will be as successful as you, but it's nice to know it's

>>>>> worth trying if users are game to give it a go on their own with

>>>>> no support.

>>>>>> Not to argue with an MVP, but I have been using Winfax

>>>>>> (successfully) with XP since XP came out - now at Winfax ver

>>>>>> 10.3. Symantec is no help whatsoever & has not been for many

>>>>>> years. The macros I have for Winfax (as installed from the WF

>>>>>> prog) work

>>>>>> OK, but do NOT return the default printer to what it was before

>>>>>> you used WF, all of the times. I simply wrote a macro for Word &

>>>>>> Excel that does return my default printer to what it was before.

>>>>>>

>>>>>> HTH

>>>>>> Doug

>>>>>>

>>>>>> Hal Hostetler [MVP P/I] wrote:

>>>>>>> Versions of WinFax later than version 9.x have proven to be

>>>>>>> largely incompatible with Windows XP. WinFax, when installed on

>>>>>>> an XP machine usually corrupts XP's Fax service to the point

>>>>>>> that it cannot be resurrected

>>>>>>> without an OS re-install. Symantec no longer offers any real

>>>>>>> tech support

>>>>>>> for this product. There are a number of group fax services

>>>>>>> available that

>>>>>>> are compatible with XP, my suggestion would be to get one. You

>>>>>>> might also

>>>>>>> want to see if Symantec has a user forum for WinFax; the primary

>>>>>>> focus for

>>>>>>> this forum is Windows XP Fax.

>>>>>>>

>>>>>>> http://www.slipstick.com/addins/services/groupfax.asp

>>>>>>> Group Fax Services

>>>>>>> http://www.slipstick.com/addins/services/fax.asp

>>>>>>> Internet Fax Services

>>>>>>>

>>>>>>> Hal

June 3, 2008

Re: WinFax Pro and Printer Confusion

The address book issue applies to Outlook 2000 running in Internet Mail Only

mode; Corporate/Workgroup mode does not suffer from this, but has a

different minor issue. Otherwise, it runs OK...more info and work-arounds

here:

http://www.outlook-tips.net/howto/vista.htm

Does Outlook work on Vista?

Hal

--

Hal Hostetler, CPBE -- hhh@kvoa.com

Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX

http://www.kvoa.com -- "When News breaks, we fix it!"

KVOA Television, Tucson, AZ. NBC Channel 4

Live at Hot Licks - http://www.badnewsbluesband.com

"Gerry" <gerry@nospam.com> wrote in message

news:eTtskxXxIHA.1440@TK2MSFTNGP05.phx.gbl...

> Russ

>

> Thanks for the advice. This is a dual boot computer and I am aware that

> Outlook 2000 does not work with Vista. Apparently a problem with the

> address book.

>

> --

> ~~~~

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

> Russ Valentine [MVP-Outlook] wrote:

> > At one time WinFax Pro was designed to integrate with Outlook. It was

> > one of the first things to go sour when WinFax Pro went belly up.

> >> Russ

> >>

> >> I notice your speciality is Outlook. Whilst I have Outlook installed

> >> I have never been comfortable using it. After reinstalling WinFax

> >> Pro and whilst trying to reconfigure WinFax Pro it took an interest

> >> in the existence of Outlook I had to insert my Office 2000

> >> Professional CD. Perhaps I need to check whether Outlook might be

> >> part of the problem. It certainly would do no harm to check for

> >> updates. Thanks for your response and support <G>.

> >>

> >> ~~~~

> >>

> >> Gerry

> >> ~~~~

> >> FCA

> >> Stourport, England

> >> Enquire, plan and execute

> >> ~~~~~~~~~~~~~~~~~~~

> >>

> >> Russ Valentine [MVP-Outlook] wrote:

> >>> Bully. Stand by to provide support for the rest of the users.

> >>>> Russ

> >>>>

> >>>> My experience has been similar to Doug. It has worked well for

> >>>> nearly 4 years. It could the update to SP3 but WinFax Pro is still

> >>>> working, except for the macro and having to manually print incoming

> >>>> faxes. ~~~~

> >>>>

> >>>> Gerry

> >>>> ~~~~

> >>>> FCA

> >>>> Stourport, England

> >>>> Enquire, plan and execute

> >>>> ~~~~~~~~~~~~~~~~~~~

> >>>>

> >>>> Russ Valentine [MVP-Outlook] wrote:

> >>>>> You posted an exception. Hal posted the rule. I doubt very many

> >>>>> users will be as successful as you, but it's nice to know it's

> >>>>> worth trying if users are game to give it a go on their own with

> >>>>> no support.

> >>>>>> Not to argue with an MVP, but I have been using Winfax

> >>>>>> (successfully) with XP since XP came out - now at Winfax ver

> >>>>>> 10.3. Symantec is no help whatsoever & has not been for many

> >>>>>> years. The macros I have for Winfax (as installed from the WF

> >>>>>> prog) work

> >>>>>> OK, but do NOT return the default printer to what it was before

> >>>>>> you used WF, all of the times. I simply wrote a macro for Word &

> >>>>>> Excel that does return my default printer to what it was before.

> >>>>>>

> >>>>>> HTH

> >>>>>> Doug

> >>>>>>

> >>>>>> Hal Hostetler [MVP P/I] wrote:

> >>>>>>> Versions of WinFax later than version 9.x have proven to be

> >>>>>>> largely incompatible with Windows XP. WinFax, when installed on

> >>>>>>> an XP machine usually corrupts XP's Fax service to the point

> >>>>>>> that it cannot be resurrected

> >>>>>>> without an OS re-install. Symantec no longer offers any real

> >>>>>>> tech support

> >>>>>>> for this product. There are a number of group fax services

> >>>>>>> available that

> >>>>>>> are compatible with XP, my suggestion would be to get one. You

> >>>>>>> might also

> >>>>>>> want to see if Symantec has a user forum for WinFax; the primary

> >>>>>>> focus for

> >>>>>>> this forum is Windows XP Fax.

> >>>>>>>

> >>>>>>> http://www.slipstick.com/addins/services/groupfax.asp

> >>>>>>> Group Fax Services

> >>>>>>> http://www.slipstick.com/addins/services/fax.asp

> >>>>>>> Internet Fax Services

> >>>>>>>

> >>>>>>> Hal

>

June 3, 2008

Re: WinFax Pro and Printer Confusion

Hal Hostetler [MVP P/I] wrote:

> Versions of WinFax later than version 9.x have proven to be largely

> incompatible with Windows XP. WinFax, when installed on an XP machine

> usually corrupts XP's Fax service to the point that it cannot be resurrected

> without an OS re-install. Symantec no longer offers any real tech support

> for this product. There are a number of group fax services available that

> are compatible with XP, my suggestion would be to get one. You might also

> want to see if Symantec has a user forum for WinFax; the primary focus for

> this forum is Windows XP Fax.

>

> http://www.slipstick.com/addins/services/groupfax.asp

> Group Fax Services

> http://www.slipstick.com/addins/services/fax.asp

> Internet Fax Services

>

> Hal

Might be true and then might not be. However, have installed and are

using WinFax 10.X in all of our Windows XP units without any issues.

But we also made Hobson's choice of not using Windows XP Fax service

from the outset.

June 3, 2008

Re: WinFax Pro and Printer Confusion

if you are using WinFax PRO 10 , then you should have two printers

installed. WinFax and WinFax (Photo Quality). Make sure you can print to

both printers by starting the WinFax Controller first, then go into Control

Panel , Printers, select the printer to test and click Properies. Click

Print Test Page. The send dialog should appear with the windows test

document thumbnail printed.

also have you checked the WinFax PRO Word macro available from

http://www.getfaxing.com ? Its not free (you can download a free trial) but

it is 1000 times better then the old outdated (and buggy) version included

with WinFax. You're probably better off with this one. The fax merge

actually works (if you use this feature), and you can use the photo quality

printer for faxing instead of having to use the regular printer driver. (the

winfax macro only uses this one) It also allows for styles in Word (fax

name & number) on the document that can be automatically picked up by WinFax

to populate the send screen.

A WinFax forum is also available on this site so maybe you might want to

post a message there for any more info

"Hal Hostetler [MVP P/I]" <hhh@kvoa.com> wrote in message

news:u485NRNxIHA.2292@TK2MSFTNGP03.phx.gbl...

> Versions of WinFax later than version 9.x have proven to be largely

> incompatible with Windows XP. WinFax, when installed on an XP machine

> usually corrupts XP's Fax service to the point that it cannot be

> resurrected

> without an OS re-install. Symantec no longer offers any real tech support

> for this product. There are a number of group fax services available that

> are compatible with XP, my suggestion would be to get one. You might also

> want to see if Symantec has a user forum for WinFax; the primary focus for

> this forum is Windows XP Fax.

>

> http://www.slipstick.com/addins/services/groupfax.asp

> Group Fax Services

> http://www.slipstick.com/addins/services/fax.asp

> Internet Fax Services

>

> Hal

> --

> Hal Hostetler, CPBE -- hhh@kvoa.com

> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX

> http://www.kvoa.com -- "When News breaks, we fix it!"

> KVOA Television, Tucson, AZ. NBC Channel 4

> Live at Hot Licks - http://www.badnewsbluesband.com

>

> "Gerry" <gerry@nospam.com> wrote in message

> news:%23wgECrowIHA.5096@TK2MSFTNGP02.phx.gbl...

>> Complicated problem involving Windows XP SP3, WinFax Pro 10. Excel 2000,

>> Word 2000 and printers upon which I would some help.

>>

>> The problem became apparent this morning when I selected WinFax in the

>> drop down File menu in a Word document. Normally this sends an

>> attachment to WinFax Pro. You add the name of the recipient and their

>> fax number and click on Send. This morning clicking on WinFax in Word

>> generated a Runtime Error 5140 -Word cannot Print. There is no printer

>> installed.

>>

>> After nosing around I decided to uninstall WinFax Pro and then had a lot

>> of difficulty reinstalling. Eventually I succeeded. I can now send and

>> receive faxes but when received the faxes no longer automatically print.

>> Before uninstalling WinFax Pro I was able to send and receive faxes. The

>> automatic printing of faxes also worked this morning but it may have not

>> worked after I encountered the first problem as I only sent faxes after

>> the problem occurred.

>>

>> The problem would seem to revolve around the system knowing what is the

>> Active Printer at any given time. Thus if you select Print the system

>> bring ups WinFax as the Printer and then trying to print produces the

>> Error. If you change the choice of printer to HP Laserjet 1200 the

>> document prints.

>>

>> It is apparent that clicking on WinFax in a Word or Excel document

>> generates a macro which sets WinFax as the active and default printer

>> and after putting the document in the WinFax message as an attachment

>> it should restore the HP Laserjet as the default printer. The latter

>> does not happen.

>>

>> One other Error message has been noted "Error on WinFax on Ne01.." Three

>> possible causes are mentioned. One mentions macros. Searching in Google

>> with WinFax + Ne01 as the criteria threw up the reference to macros and

>> Active Printers.

>>

>> I have tried and failed to open what I take to be the macro. It is

>> locked and will not open. I renamed the macro in the XL Start folder to

>> old and copied a new one to replace it. It made no difference.

>>

>> I tried System Restore but could only go back one day. It made no

>> difference. Further research suggested I might need to go back as far as

>> 16 May as that is when I last used this particular facility. Between now

>> and yesterday I have updated Windows XP to SP3 and updated AVG from 7.5

>> to 8. Also I have installed Vista as a dual booting option.

>>

>> My feeling now is that the macro itself may not be the problem. I have

>> checked both AVG 8 Free and Spybot S & D and found no evidence that they

>> have intervened. Other macros created by me for use with Excel still

>> work.

>>

>> After writing this long epistle can anyone suggest how I might find out

>> what is preventing the macro from completing and returning the default

>> status from WinFax to the HP Laserjet printer? As far as I can see the

>> macro is unchanged so I think it must be something that controls

>> changing what is the default printer. I do not what this is!

>>

>> ~~~~

>>

>> Gerry

>> ~~~~

>> FCA

>> Stourport, England

>> Enquire, plan and execute

>> ~~~~~~~~~~~~~~~~~~~

>>

>

June 3, 2008

Re: WinFax Pro and Printer Confusion

"Ghostrider" <-00-@fitron.142> wrote in message

news:OMxwJHbxIHA.1436@TK2MSFTNGP05.phx.gbl...

>

> Hal Hostetler [MVP P/I] wrote:

>

>> Versions of WinFax later than version 9.x have proven to be largely

>> incompatible with Windows XP. WinFax, when installed on an XP machine

>> usually corrupts XP's Fax service to the point that it cannot be

>> resurrected

>> without an OS re-install. Symantec no longer offers any real tech

>> support

>> for this product. There are a number of group fax services available

>> that

>> are compatible with XP, my suggestion would be to get one. You might

>> also

>> want to see if Symantec has a user forum for WinFax; the primary focus

>> for

>> this forum is Windows XP Fax.

>>

>> http://www.slipstick.com/addins/services/groupfax.asp

>> Group Fax Services

>> http://www.slipstick.com/addins/services/fax.asp

>> Internet Fax Services

>>

>> Hal

>

> Might be true and then might not be. However, have installed and are

> using WinFax 10.X in all of our Windows XP units without any issues.

> But we also made Hobson's choice of not using Windows XP Fax service

> from the outset.

>

not true, WinFax PRO 10.02 and higher was modified to support Windows XP but

i'm not saying its perfect because there are still problems with these

versions with macros, sdk external links to third-party applications and

Outlook 2003 compatibility. XP SP2 & SP3 introduced new issues because of

security changes with DCOM used by WinFax's fax sharing feature and also

some input problems entering phone/fax numbers but those can be resolved.

Its recommended to use version 10.03 for Windows XP although version 10.00

and 9.0x will also work fine. Most people encounter these issues and just

give up and claim incompatibility with Windows XP which is just plain false.

as for corrupting windows xp fax service, never heard of that. It can cause

a problem because winfax installs its own service by default and having two

services fight for the fax modem would cause a problem but never to the

extent that you would require an OS re-install!

Its too bad Symantec decided to discontinue development of Winfax because it

still is the #1 fax software out there. It has not gone though a single UI

change or major update since 2001 and still nothing out there can come close

to its ease of use.

June 3, 2008

Re: WinFax Pro and Printer Confusion

G

Thanks for the information.

The version I have is 10.0 [2000.02.14]. Both WinFax and WinFax (Photo

Quality) are installed. The problem is the Word document is not added as

an attachment.

I can insert attachments by selecting Insert from Scanner but this a

more convoluted process. Taking this route it defaults to Photo Quality.

I would rather it defaulted to Black & White Drawing, which produces

smaller files and are more convenient for faxing and storage.

This seems to be the problem. I just managed to run Debug and its stops

on this line:

WordBasic.FilePrint 0

The complete macro follows:

Sub TmpDDE()

Rem _DDE_Minimize

WordBasic.FileOpen "E:\Data\2JaysWord\MailMerge\owen0308.doc"

WordBasic.FilePrintSetup "WinFax on p", DoNotSetAsSysDefault:=1

WordBasic.FilePrint 0

WordBasic.DocClose 2

WordBasic.FilePrintSetup ""

End Sub

~~~~

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

G wrote:

> if you are using WinFax PRO 10 , then you should have two printers

> installed. WinFax and WinFax (Photo Quality). Make sure you can

> print to both printers by starting the WinFax Controller first, then

> go into Control Panel , Printers, select the printer to test and

> click Properies. Click Print Test Page. The send dialog should

> appear with the windows test document thumbnail printed.

>

> also have you checked the WinFax PRO Word macro available from

> http://www.getfaxing.com ? Its not free (you can download a free

> trial) but it is 1000 times better then the old outdated (and buggy)

> version included with WinFax. You're probably better off with this

> one. The fax merge actually works (if you use this feature), and you

> can use the photo quality printer for faxing instead of having to use

> the regular printer driver. (the winfax macro only uses this one) It

> also allows for styles in Word (fax name & number) on the document

> that can be automatically picked up by WinFax to populate the send

> screen.

> A WinFax forum is also available on this site so maybe you might want

> to post a message there for any more info

>

> "Hal Hostetler [MVP P/I]" <hhh@kvoa.com> wrote in message

> news:u485NRNxIHA.2292@TK2MSFTNGP03.phx.gbl...

>> Versions of WinFax later than version 9.x have proven to be largely

>> incompatible with Windows XP. WinFax, when installed on an XP

>> machine usually corrupts XP's Fax service to the point that it

>> cannot be resurrected

>> without an OS re-install. Symantec no longer offers any real tech

>> support for this product. There are a number of group fax services

>> available that are compatible with XP, my suggestion would be to get

>> one. You might also want to see if Symantec has a user forum for

>> WinFax; the primary focus for this forum is Windows XP Fax.

>>

>> http://www.slipstick.com/addins/services/groupfax.asp

>> Group Fax Services

>> http://www.slipstick.com/addins/services/fax.asp

>> Internet Fax Services

>>

>> Hal

>> --

>> Hal Hostetler, CPBE -- hhh@kvoa.com

>> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX

>> http://www.kvoa.com -- "When News breaks, we fix it!"

>> KVOA Television, Tucson, AZ. NBC Channel 4

>> Live at Hot Licks - http://www.badnewsbluesband.com

>>

>> "Gerry" <gerry@nospam.com> wrote in message

>> news:%23wgECrowIHA.5096@TK2MSFTNGP02.phx.gbl...

>>> Complicated problem involving Windows XP SP3, WinFax Pro 10. Excel

>>> 2000, Word 2000 and printers upon which I would some help.

>>>

>>> The problem became apparent this morning when I selected WinFax in

>>> the drop down File menu in a Word document. Normally this sends an

>>> attachment to WinFax Pro. You add the name of the recipient and

>>> their fax number and click on Send. This morning clicking on WinFax

>>> in Word generated a Runtime Error 5140 -Word cannot Print. There is

>>> no printer installed.

>>>

>>> After nosing around I decided to uninstall WinFax Pro and then had

>>> a lot of difficulty reinstalling. Eventually I succeeded. I can now

>>> send and receive faxes but when received the faxes no longer

>>> automatically print. Before uninstalling WinFax Pro I was able to

>>> send and receive faxes. The automatic printing of faxes also worked

>>> this morning but it may have not worked after I encountered the

>>> first problem as I only sent faxes after the problem occurred.

>>>

>>> The problem would seem to revolve around the system knowing what is

>>> the Active Printer at any given time. Thus if you select Print the

>>> system bring ups WinFax as the Printer and then trying to print

>>> produces the Error. If you change the choice of printer to HP

>>> Laserjet 1200 the document prints.

>>>

>>> It is apparent that clicking on WinFax in a Word or Excel document

>>> generates a macro which sets WinFax as the active and default

>>> printer and after putting the document in the WinFax message as an

>>> attachment it should restore the HP Laserjet as the default

>>> printer. The latter does not happen.

>>>

>>> One other Error message has been noted "Error on WinFax on Ne01.."

>>> Three possible causes are mentioned. One mentions macros. Searching

>>> in Google with WinFax + Ne01 as the criteria threw up the reference

>>> to macros and Active Printers.

>>>

>>> I have tried and failed to open what I take to be the macro. It is

>>> locked and will not open. I renamed the macro in the XL Start

>>> folder to old and copied a new one to replace it. It made no

>>> difference. I tried System Restore but could only go back one day.

>>> It made no

>>> difference. Further research suggested I might need to go back as

>>> far as 16 May as that is when I last used this particular facility.

>>> Between now and yesterday I have updated Windows XP to SP3 and

>>> updated AVG from 7.5 to 8. Also I have installed Vista as a dual

>>> booting option. My feeling now is that the macro itself may not be

>>> the problem. I

>>> have checked both AVG 8 Free and Spybot S & D and found no evidence

>>> that they have intervened. Other macros created by me for use with

>>> Excel still work.

>>>

>>> After writing this long epistle can anyone suggest how I might find

>>> out what is preventing the macro from completing and returning the

>>> default status from WinFax to the HP Laserjet printer? As far as I

>>> can see the macro is unchanged so I think it must be something that

>>> controls changing what is the default printer. I do not what this

>>> is! ~~~~

>>>

>>> Gerry

>>> ~~~~

>>> FCA

>>> Stourport, England

>>> Enquire, plan and execute

>>> ~~~~~~~~~~~~~~~~~~~

June 3, 2008

Re: WinFax Pro and Printer Confusion

gerry,

In Word, click Tools, point to Macro, and click Macros.

1.. Select the TMPDDE macro, and press Delete.

2.. Click OK, and close Word .

3.. Start Word, try the process again printing to WinFax using the WinFax

macro.

like I said, the version has bugs but this may at least get you going again

with the existing macro you have already installed

"Gerry" <gerry@nospam.com> wrote in message

news:OXL4KqcxIHA.524@TK2MSFTNGP05.phx.gbl...

> G

>

> Thanks for the information.

>

> The version I have is 10.0 [2000.02.14]. Both WinFax and WinFax (Photo

> Quality) are installed. The problem is the Word document is not added as

> an attachment.

>

> I can insert attachments by selecting Insert from Scanner but this a

> more convoluted process. Taking this route it defaults to Photo Quality.

> I would rather it defaulted to Black & White Drawing, which produces

> smaller files and are more convenient for faxing and storage.

>

> This seems to be the problem. I just managed to run Debug and its stops on

> this line:

>

> WordBasic.FilePrint 0

>

> The complete macro follows:

>

> Sub TmpDDE()

>

> Rem _DDE_Minimize

> WordBasic.FileOpen "E:\Data\2JaysWord\MailMerge\owen0308.doc"

> WordBasic.FilePrintSetup "WinFax on p", DoNotSetAsSysDefault:=1

> WordBasic.FilePrint 0

> WordBasic.DocClose 2

> WordBasic.FilePrintSetup ""

> End Sub

>

> ~~~~

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

> G wrote:

>> if you are using WinFax PRO 10 , then you should have two printers

>> installed. WinFax and WinFax (Photo Quality). Make sure you can

>> print to both printers by starting the WinFax Controller first, then

>> go into Control Panel , Printers, select the printer to test and

>> click Properies. Click Print Test Page. The send dialog should

>> appear with the windows test document thumbnail printed.

>>

>> also have you checked the WinFax PRO Word macro available from

>> http://www.getfaxing.com ? Its not free (you can download a free

>> trial) but it is 1000 times better then the old outdated (and buggy)

>> version included with WinFax. You're probably better off with this

>> one. The fax merge actually works (if you use this feature), and you

>> can use the photo quality printer for faxing instead of having to use

>> the regular printer driver. (the winfax macro only uses this one) It

>> also allows for styles in Word (fax name & number) on the document

>> that can be automatically picked up by WinFax to populate the send

>> screen.

>> A WinFax forum is also available on this site so maybe you might want

>> to post a message there for any more info

>>

>> "Hal Hostetler [MVP P/I]" <hhh@kvoa.com> wrote in message

>> news:u485NRNxIHA.2292@TK2MSFTNGP03.phx.gbl...

>>> Versions of WinFax later than version 9.x have proven to be largely

>>> incompatible with Windows XP. WinFax, when installed on an XP

>>> machine usually corrupts XP's Fax service to the point that it

>>> cannot be resurrected

>>> without an OS re-install. Symantec no longer offers any real tech

>>> support for this product. There are a number of group fax services

>>> available that are compatible with XP, my suggestion would be to get

>>> one. You might also want to see if Symantec has a user forum for

>>> WinFax; the primary focus for this forum is Windows XP Fax.

>>>

>>> http://www.slipstick.com/addins/services/groupfax.asp

>>> Group Fax Services

>>> http://www.slipstick.com/addins/services/fax.asp

>>> Internet Fax Services

>>>

>>> Hal

>>> --

>>> Hal Hostetler, CPBE -- hhh@kvoa.com

>>> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX

>>> http://www.kvoa.com -- "When News breaks, we fix it!"

>>> KVOA Television, Tucson, AZ. NBC Channel 4

>>> Live at Hot Licks - http://www.badnewsbluesband.com

>>>

>>> "Gerry" <gerry@nospam.com> wrote in message

>>> news:%23wgECrowIHA.5096@TK2MSFTNGP02.phx.gbl...

>>>> Complicated problem involving Windows XP SP3, WinFax Pro 10. Excel

>>>> 2000, Word 2000 and printers upon which I would some help.

>>>>

>>>> The problem became apparent this morning when I selected WinFax in

>>>> the drop down File menu in a Word document. Normally this sends an

>>>> attachment to WinFax Pro. You add the name of the recipient and

>>>> their fax number and click on Send. This morning clicking on WinFax

>>>> in Word generated a Runtime Error 5140 -Word cannot Print. There is

>>>> no printer installed.

>>>>

>>>> After nosing around I decided to uninstall WinFax Pro and then had

>>>> a lot of difficulty reinstalling. Eventually I succeeded. I can now

>>>> send and receive faxes but when received the faxes no longer

>>>> automatically print. Before uninstalling WinFax Pro I was able to

>>>> send and receive faxes. The automatic printing of faxes also worked

>>>> this morning but it may have not worked after I encountered the

>>>> first problem as I only sent faxes after the problem occurred.

>>>>

>>>> The problem would seem to revolve around the system knowing what is

>>>> the Active Printer at any given time. Thus if you select Print the

>>>> system bring ups WinFax as the Printer and then trying to print

>>>> produces the Error. If you change the choice of printer to HP

>>>> Laserjet 1200 the document prints.

>>>>

>>>> It is apparent that clicking on WinFax in a Word or Excel document

>>>> generates a macro which sets WinFax as the active and default

>>>> printer and after putting the document in the WinFax message as an

>>>> attachment it should restore the HP Laserjet as the default

>>>> printer. The latter does not happen.

>>>>

>>>> One other Error message has been noted "Error on WinFax on Ne01.."

>>>> Three possible causes are mentioned. One mentions macros. Searching

>>>> in Google with WinFax + Ne01 as the criteria threw up the reference

>>>> to macros and Active Printers.

>>>>

>>>> I have tried and failed to open what I take to be the macro. It is

>>>> locked and will not open. I renamed the macro in the XL Start

>>>> folder to old and copied a new one to replace it. It made no

>>>> difference. I tried System Restore but could only go back one day.

>>>> It made no

>>>> difference. Further research suggested I might need to go back as

>>>> far as 16 May as that is when I last used this particular facility.

>>>> Between now and yesterday I have updated Windows XP to SP3 and

>>>> updated AVG from 7.5 to 8. Also I have installed Vista as a dual

>>>> booting option. My feeling now is that the macro itself may not be

>>>> the problem. I

>>>> have checked both AVG 8 Free and Spybot S & D and found no evidence

>>>> that they have intervened. Other macros created by me for use with

>>>> Excel still work.

>>>>

>>>> After writing this long epistle can anyone suggest how I might find

>>>> out what is preventing the macro from completing and returning the

>>>> default status from WinFax to the HP Laserjet printer? As far as I

>>>> can see the macro is unchanged so I think it must be something that

>>>> controls changing what is the default printer. I do not what this

>>>> is! ~~~~

>>>>

>>>> Gerry

>>>> ~~~~

>>>> FCA

>>>> Stourport, England

>>>> Enquire, plan and execute

>>>> ~~~~~~~~~~~~~~~~~~~

>

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