Guest Dsquared Posted May 31, 2008 Posted May 31, 2008 I am working on a friend’s computer. His problem is his keyboard stopped responding. Here are the basics of the machine: White Box Tower ECS K7S5A MoBo w/ AMI BIOS Athlon XP Processor, 1.25 GHz 1.024 GB PC3200 Ram (I just upgraded this from 512 MB SDRAM) Windows XP Pro, SP 2 Logitech Easy Internet USB Keyboard (Connected via P/S 2 adapter) Generic 2-button Scroll Optical Mouse (P/S 2) Playing around with it, this is what I observed: 1. I tried a different P/S 2 keyboard,; same problem. 2. I plugged his keyboard straight into USB port; same problem. 3. I switched to another USB keyboard; same problem. I put his keyboard back to the original configuration, and noticed that if I held the key down for ~1.5 seconds, it would type. I believe this to be a Windows problem. I was able to enter the BIOS, and the keyboard worked flawlessly! So I believe I may need to do a repair installation. If so, there is no Windows install CD for his system. The computer was built by his son-in-law some time back, and he did not have a CD. I have a new XP pro CD, and I am unsure as to whether or not I could use this to make a repair, or if there would be a conflict due to different key codes. Does anyone have any advice / suggestions / answers? Thanks in advance for any and all help! ps: If this ends up as a double post, forgive me!! I hit "submit" previously, and recieved a message that the page was busy.
Guest Pegasus \(MVP\) Posted May 31, 2008 Posted May 31, 2008 Re: Keyboard problems "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message news:5EF74D0D-8715-4C55-B9A3-071B310FF713@microsoft.com... >I am working on a friend's computer. His problem is his keyboard stopped > responding. > > Here are the basics of the machine: > > White Box Tower > ECS K7S5A MoBo w/ AMI BIOS > Athlon XP Processor, 1.25 GHz > 1.024 GB PC3200 Ram (I just upgraded this from 512 MB SDRAM) > Windows XP Pro, SP 2 > Logitech Easy Internet USB Keyboard (Connected via P/S 2 adapter) > Generic 2-button Scroll Optical Mouse (P/S 2) > > Playing around with it, this is what I observed: > > 1. I tried a different P/S 2 keyboard,; same problem. > 2. I plugged his keyboard straight into USB port; same problem. > 3. I switched to another USB keyboard; same problem. > > I put his keyboard back to the original configuration, and noticed that if > I > held the key down for ~1.5 seconds, it would type. > > I believe this to be a Windows problem. I was able to enter the BIOS, and > the keyboard worked flawlessly! > > So I believe I may need to do a repair installation. > > If so, there is no Windows install CD for his system. The computer was > built > by his son-in-law some time back, and he did not have a CD. > > I have a new XP pro CD, and I am unsure as to whether or not I could use > this to make a repair, or if there would be a conflict due to different > key > codes. > > Does anyone have any advice / suggestions / answers? > > Thanks in advance for any and all help! > > > ps: If this ends up as a double post, forgive me!! I hit "submit" > previously, and recieved a message that the page was busy. Some PCs have an OEM version of Windows and some have a Retail version. If your CD is the same version as the one that is installed then you can use it for the repair attempt. Since there is no product code embedded in the CD itself, there will be no licensing issue. A better method would be to lean on the owner's son-in-law. If he did a proper job then he would have the installation CD. If he doesn't then you should ask him how exactly he installed Windows. Before trying a repair installation, you should check the following: - Reboot in Safe Mode. Does the keyboard work? - Use System Restore to return the machine to a point well before this problem started.
Guest Dsquared Posted May 31, 2008 Posted May 31, 2008 Re: Keyboard problems I don't believe this to be an OEM version. I ran Belarc Advisor, and there is a real 25 character keycode. The son-in-law is in VA, i'm in CA, so leaning on him is not an option. I don't wish to delve into the semantics of his install. In Safe Mode the keyboard works fine (just tried that!). I tried yesterday before posting to restore. I went back about 2 weeks, and no change. I just tried to go back further while in Safe Mode, but there was only yesterday available. Another thing I noticed. I shut down his tower last night after posting, and went to bed. I got up, the tower was on. I shut-down again, and it is like hitting restart instead of turning off. I did just turn it off from Safe Mode. Thoughts? "Pegasus (MVP)" wrote: > > "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > news:5EF74D0D-8715-4C55-B9A3-071B310FF713@microsoft.com... > >I am working on a friend's computer. His problem is his keyboard stopped > > responding. > > > > Here are the basics of the machine: > > > > White Box Tower > > ECS K7S5A MoBo w/ AMI BIOS > > Athlon XP Processor, 1.25 GHz > > 1.024 GB PC3200 Ram (I just upgraded this from 512 MB SDRAM) > > Windows XP Pro, SP 2 > > Logitech Easy Internet USB Keyboard (Connected via P/S 2 adapter) > > Generic 2-button Scroll Optical Mouse (P/S 2) > > > > Playing around with it, this is what I observed: > > > > 1. I tried a different P/S 2 keyboard,; same problem. > > 2. I plugged his keyboard straight into USB port; same problem. > > 3. I switched to another USB keyboard; same problem. > > > > I put his keyboard back to the original configuration, and noticed that if > > I > > held the key down for ~1.5 seconds, it would type. > > > > I believe this to be a Windows problem. I was able to enter the BIOS, and > > the keyboard worked flawlessly! > > > > So I believe I may need to do a repair installation. > > > > If so, there is no Windows install CD for his system. The computer was > > built > > by his son-in-law some time back, and he did not have a CD. > > > > I have a new XP pro CD, and I am unsure as to whether or not I could use > > this to make a repair, or if there would be a conflict due to different > > key > > codes. > > > > Does anyone have any advice / suggestions / answers? > > > > Thanks in advance for any and all help! > > > > > > ps: If this ends up as a double post, forgive me!! I hit "submit" > > previously, and recieved a message that the page was busy. > > Some PCs have an OEM version of Windows and some > have a Retail version. If your CD is the same version as the > one that is installed then you can use it for the repair attempt. > Since there is no product code embedded in the CD itself, > there will be no licensing issue. > > A better method would be to lean on the owner's son-in-law. > If he did a proper job then he would have the installation CD. > If he doesn't then you should ask him how exactly he installed > Windows. > > Before trying a repair installation, you should check the > following: > - Reboot in Safe Mode. Does the keyboard work? > - Use System Restore to return the machine to a point well > before this problem started. > > >
Guest Pegasus \(MVP\) Posted May 31, 2008 Posted May 31, 2008 Re: Keyboard problems If the keyboard works in Safe Mode then you have an agent running in Normal Mode that causes your problem. Run msconfig.exe and disable your startup tasks until you can identify the culprit. Regardless of the current location of the son-in-law, the owner of the PC needs to resolve the issue of the missing installation CD. Sooner or later he will need it again. "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message news:3F1F135D-11D4-420B-8269-ECAB77E85C45@microsoft.com... >I don't believe this to be an OEM version. I ran Belarc Advisor, and there >is > a real 25 character keycode. > > The son-in-law is in VA, i'm in CA, so leaning on him is not an option. I > don't wish to delve into the semantics of his install. > > In Safe Mode the keyboard works fine (just tried that!). > > I tried yesterday before posting to restore. I went back about 2 weeks, > and > no change. I just tried to go back further while in Safe Mode, but there > was > only yesterday available. > > Another thing I noticed. I shut down his tower last night after posting, > and > went to bed. I got up, the tower was on. I shut-down again, and it is like > hitting restart instead of turning off. I did just turn it off from Safe > Mode. > > Thoughts? > > > "Pegasus (MVP)" wrote: > >> >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message >> news:5EF74D0D-8715-4C55-B9A3-071B310FF713@microsoft.com... >> >I am working on a friend's computer. His problem is his keyboard stopped >> > responding. >> > >> > Here are the basics of the machine: >> > >> > White Box Tower >> > ECS K7S5A MoBo w/ AMI BIOS >> > Athlon XP Processor, 1.25 GHz >> > 1.024 GB PC3200 Ram (I just upgraded this from 512 MB SDRAM) >> > Windows XP Pro, SP 2 >> > Logitech Easy Internet USB Keyboard (Connected via P/S 2 adapter) >> > Generic 2-button Scroll Optical Mouse (P/S 2) >> > >> > Playing around with it, this is what I observed: >> > >> > 1. I tried a different P/S 2 keyboard,; same problem. >> > 2. I plugged his keyboard straight into USB port; same problem. >> > 3. I switched to another USB keyboard; same problem. >> > >> > I put his keyboard back to the original configuration, and noticed that >> > if >> > I >> > held the key down for ~1.5 seconds, it would type. >> > >> > I believe this to be a Windows problem. I was able to enter the BIOS, >> > and >> > the keyboard worked flawlessly! >> > >> > So I believe I may need to do a repair installation. >> > >> > If so, there is no Windows install CD for his system. The computer was >> > built >> > by his son-in-law some time back, and he did not have a CD. >> > >> > I have a new XP pro CD, and I am unsure as to whether or not I could >> > use >> > this to make a repair, or if there would be a conflict due to different >> > key >> > codes. >> > >> > Does anyone have any advice / suggestions / answers? >> > >> > Thanks in advance for any and all help! >> > >> > >> > ps: If this ends up as a double post, forgive me!! I hit "submit" >> > previously, and recieved a message that the page was busy. >> >> Some PCs have an OEM version of Windows and some >> have a Retail version. If your CD is the same version as the >> one that is installed then you can use it for the repair attempt. >> Since there is no product code embedded in the CD itself, >> there will be no licensing issue. >> >> A better method would be to lean on the owner's son-in-law. >> If he did a proper job then he would have the installation CD. >> If he doesn't then you should ask him how exactly he installed >> Windows. >> >> Before trying a repair installation, you should check the >> following: >> - Reboot in Safe Mode. Does the keyboard work? >> - Use System Restore to return the machine to a point well >> before this problem started. >> >> >>
Guest Nightowl Posted May 31, 2008 Posted May 31, 2008 Re: Keyboard problems Dsquared <Dsquared@discussions.microsoft.com> wrote on Fri, 30 May 2008: >Does anyone have any advice / suggestions / answers? Hi Dsquared Have you tried deleting the keyboard from Device Manager, then rebooting and letting Windows redetect it? I would certainly give it a go before undertaking a repair install. -- Nightowl
Guest Dsquared Posted May 31, 2008 Posted May 31, 2008 Re: Keyboard problems "Nightowl" wrote: > Dsquared <Dsquared@discussions.microsoft.com> wrote on Fri, 30 May 2008: > > >Does anyone have any advice / suggestions / answers? > > Hi Dsquared > > Have you tried deleting the keyboard from Device Manager, then rebooting > and letting Windows redetect it? I would certainly give it a go before > undertaking a repair install. > -- > Nightowl Yes, didnd't make any difference. I used the same keyboard, different keyboard, still no luck. Pegasus (MVP)" wrote: If the keyboard works in Safe Mode then you have an agent running in Normal Mode that causes your problem. Run msconfig.exe and disable your startup tasks until you can identify the culprit.
Guest Dsquared Posted May 31, 2008 Posted May 31, 2008 Re: Keyboard problems I disabled the start-up tasks, one at a time, and all at once. No help! I also did "Diagnostic Start-up" with no better resullts. "Pegasus (MVP)" wrote: > If the keyboard works in Safe Mode then you have an agent > running in Normal Mode that causes your problem. Run > msconfig.exe and disable your startup tasks until you can > identify the culprit. > > Regardless of the current location of the son-in-law, the > owner of the PC needs to resolve the issue of the missing > installation CD. Sooner or later he will need it again. > > > "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > news:3F1F135D-11D4-420B-8269-ECAB77E85C45@microsoft.com... > >I don't believe this to be an OEM version. I ran Belarc Advisor, and there > >is > > a real 25 character keycode. > > > > The son-in-law is in VA, i'm in CA, so leaning on him is not an option. I > > don't wish to delve into the semantics of his install. > > > > In Safe Mode the keyboard works fine (just tried that!). > > > > I tried yesterday before posting to restore. I went back about 2 weeks, > > and > > no change. I just tried to go back further while in Safe Mode, but there > > was > > only yesterday available. > > > > Another thing I noticed. I shut down his tower last night after posting, > > and > > went to bed. I got up, the tower was on. I shut-down again, and it is like > > hitting restart instead of turning off. I did just turn it off from Safe > > Mode. > > > > Thoughts? > > > > > > "Pegasus (MVP)" wrote: > > > >> > >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > >> news:5EF74D0D-8715-4C55-B9A3-071B310FF713@microsoft.com... > >> >I am working on a friend's computer. His problem is his keyboard stopped > >> > responding. > >> > > >> > Here are the basics of the machine: > >> > > >> > White Box Tower > >> > ECS K7S5A MoBo w/ AMI BIOS > >> > Athlon XP Processor, 1.25 GHz > >> > 1.024 GB PC3200 Ram (I just upgraded this from 512 MB SDRAM) > >> > Windows XP Pro, SP 2 > >> > Logitech Easy Internet USB Keyboard (Connected via P/S 2 adapter) > >> > Generic 2-button Scroll Optical Mouse (P/S 2) > >> > > >> > Playing around with it, this is what I observed: > >> > > >> > 1. I tried a different P/S 2 keyboard,; same problem. > >> > 2. I plugged his keyboard straight into USB port; same problem. > >> > 3. I switched to another USB keyboard; same problem. > >> > > >> > I put his keyboard back to the original configuration, and noticed that > >> > if > >> > I > >> > held the key down for ~1.5 seconds, it would type. > >> > > >> > I believe this to be a Windows problem. I was able to enter the BIOS, > >> > and > >> > the keyboard worked flawlessly! > >> > > >> > So I believe I may need to do a repair installation. > >> > > >> > If so, there is no Windows install CD for his system. The computer was > >> > built > >> > by his son-in-law some time back, and he did not have a CD. > >> > > >> > I have a new XP pro CD, and I am unsure as to whether or not I could > >> > use > >> > this to make a repair, or if there would be a conflict due to different > >> > key > >> > codes. > >> > > >> > Does anyone have any advice / suggestions / answers? > >> > > >> > Thanks in advance for any and all help! > >> > > >> > > >> > ps: If this ends up as a double post, forgive me!! I hit "submit" > >> > previously, and recieved a message that the page was busy. > >> > >> Some PCs have an OEM version of Windows and some > >> have a Retail version. If your CD is the same version as the > >> one that is installed then you can use it for the repair attempt. > >> Since there is no product code embedded in the CD itself, > >> there will be no licensing issue. > >> > >> A better method would be to lean on the owner's son-in-law. > >> If he did a proper job then he would have the installation CD. > >> If he doesn't then you should ask him how exactly he installed > >> Windows. > >> > >> Before trying a repair installation, you should check the > >> following: > >> - Reboot in Safe Mode. Does the keyboard work? > >> - Use System Restore to return the machine to a point well > >> before this problem started. > >> > >> > >> > > >
Guest Pegasus \(MVP\) Posted May 31, 2008 Posted May 31, 2008 Re: Keyboard problems Did you also disable all non-Microsoft services? "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message news:372EAAB8-CE60-4962-8F27-B8F4B50840A5@microsoft.com... >I disabled the start-up tasks, one at a time, and all at once. No help! I > also did "Diagnostic Start-up" with no better resullts. > > "Pegasus (MVP)" wrote: > >> If the keyboard works in Safe Mode then you have an agent >> running in Normal Mode that causes your problem. Run >> msconfig.exe and disable your startup tasks until you can >> identify the culprit. >> >> Regardless of the current location of the son-in-law, the >> owner of the PC needs to resolve the issue of the missing >> installation CD. Sooner or later he will need it again. >> >> >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message >> news:3F1F135D-11D4-420B-8269-ECAB77E85C45@microsoft.com... >> >I don't believe this to be an OEM version. I ran Belarc Advisor, and >> >there >> >is >> > a real 25 character keycode. >> > >> > The son-in-law is in VA, i'm in CA, so leaning on him is not an option. >> > I >> > don't wish to delve into the semantics of his install. >> > >> > In Safe Mode the keyboard works fine (just tried that!). >> > >> > I tried yesterday before posting to restore. I went back about 2 weeks, >> > and >> > no change. I just tried to go back further while in Safe Mode, but >> > there >> > was >> > only yesterday available. >> > >> > Another thing I noticed. I shut down his tower last night after >> > posting, >> > and >> > went to bed. I got up, the tower was on. I shut-down again, and it is >> > like >> > hitting restart instead of turning off. I did just turn it off from >> > Safe >> > Mode. >> > >> > Thoughts? >> > >> > >> > "Pegasus (MVP)" wrote: >> > >> >> >> >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message >> >> news:5EF74D0D-8715-4C55-B9A3-071B310FF713@microsoft.com... >> >> >I am working on a friend's computer. His problem is his keyboard >> >> >stopped >> >> > responding. >> >> > >> >> > Here are the basics of the machine: >> >> > >> >> > White Box Tower >> >> > ECS K7S5A MoBo w/ AMI BIOS >> >> > Athlon XP Processor, 1.25 GHz >> >> > 1.024 GB PC3200 Ram (I just upgraded this from 512 MB SDRAM) >> >> > Windows XP Pro, SP 2 >> >> > Logitech Easy Internet USB Keyboard (Connected via P/S 2 adapter) >> >> > Generic 2-button Scroll Optical Mouse (P/S 2) >> >> > >> >> > Playing around with it, this is what I observed: >> >> > >> >> > 1. I tried a different P/S 2 keyboard,; same problem. >> >> > 2. I plugged his keyboard straight into USB port; same problem. >> >> > 3. I switched to another USB keyboard; same problem. >> >> > >> >> > I put his keyboard back to the original configuration, and noticed >> >> > that >> >> > if >> >> > I >> >> > held the key down for ~1.5 seconds, it would type. >> >> > >> >> > I believe this to be a Windows problem. I was able to enter the >> >> > BIOS, >> >> > and >> >> > the keyboard worked flawlessly! >> >> > >> >> > So I believe I may need to do a repair installation. >> >> > >> >> > If so, there is no Windows install CD for his system. The computer >> >> > was >> >> > built >> >> > by his son-in-law some time back, and he did not have a CD. >> >> > >> >> > I have a new XP pro CD, and I am unsure as to whether or not I could >> >> > use >> >> > this to make a repair, or if there would be a conflict due to >> >> > different >> >> > key >> >> > codes. >> >> > >> >> > Does anyone have any advice / suggestions / answers? >> >> > >> >> > Thanks in advance for any and all help! >> >> > >> >> > >> >> > ps: If this ends up as a double post, forgive me!! I hit "submit" >> >> > previously, and recieved a message that the page was busy. >> >> >> >> Some PCs have an OEM version of Windows and some >> >> have a Retail version. If your CD is the same version as the >> >> one that is installed then you can use it for the repair attempt. >> >> Since there is no product code embedded in the CD itself, >> >> there will be no licensing issue. >> >> >> >> A better method would be to lean on the owner's son-in-law. >> >> If he did a proper job then he would have the installation CD. >> >> If he doesn't then you should ask him how exactly he installed >> >> Windows. >> >> >> >> Before trying a repair installation, you should check the >> >> following: >> >> - Reboot in Safe Mode. Does the keyboard work? >> >> - Use System Restore to return the machine to a point well >> >> before this problem started. >> >> >> >> >> >> >> >> >>
Guest Dsquared Posted May 31, 2008 Posted May 31, 2008 Re: Keyboard problems Unsure what you are asking. I disabled ALL start-ups and ALL services (except fpr the RPC, which by default do not disable. Is this what you are asking? "Pegasus (MVP)" wrote: > Did you also disable all non-Microsoft services? > > > "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > news:372EAAB8-CE60-4962-8F27-B8F4B50840A5@microsoft.com... > >I disabled the start-up tasks, one at a time, and all at once. No help! I > > also did "Diagnostic Start-up" with no better resullts. > > > > "Pegasus (MVP)" wrote: > > > >> If the keyboard works in Safe Mode then you have an agent > >> running in Normal Mode that causes your problem. Run > >> msconfig.exe and disable your startup tasks until you can > >> identify the culprit. > >> > >> Regardless of the current location of the son-in-law, the > >> owner of the PC needs to resolve the issue of the missing > >> installation CD. Sooner or later he will need it again. > >> > >> > >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > >> news:3F1F135D-11D4-420B-8269-ECAB77E85C45@microsoft.com... > >> >I don't believe this to be an OEM version. I ran Belarc Advisor, and > >> >there > >> >is > >> > a real 25 character keycode. > >> > > >> > The son-in-law is in VA, i'm in CA, so leaning on him is not an option. > >> > I > >> > don't wish to delve into the semantics of his install. > >> > > >> > In Safe Mode the keyboard works fine (just tried that!). > >> > > >> > I tried yesterday before posting to restore. I went back about 2 weeks, > >> > and > >> > no change. I just tried to go back further while in Safe Mode, but > >> > there > >> > was > >> > only yesterday available. > >> > > >> > Another thing I noticed. I shut down his tower last night after > >> > posting, > >> > and > >> > went to bed. I got up, the tower was on. I shut-down again, and it is > >> > like > >> > hitting restart instead of turning off. I did just turn it off from > >> > Safe > >> > Mode. > >> > > >> > Thoughts? > >> > > >> > > >> > "Pegasus (MVP)" wrote: > >> > > >> >> > >> >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > >> >> news:5EF74D0D-8715-4C55-B9A3-071B310FF713@microsoft.com... > >> >> >I am working on a friend's computer. His problem is his keyboard > >> >> >stopped > >> >> > responding. > >> >> > > >> >> > Here are the basics of the machine: > >> >> > > >> >> > White Box Tower > >> >> > ECS K7S5A MoBo w/ AMI BIOS > >> >> > Athlon XP Processor, 1.25 GHz > >> >> > 1.024 GB PC3200 Ram (I just upgraded this from 512 MB SDRAM) > >> >> > Windows XP Pro, SP 2 > >> >> > Logitech Easy Internet USB Keyboard (Connected via P/S 2 adapter) > >> >> > Generic 2-button Scroll Optical Mouse (P/S 2) > >> >> > > >> >> > Playing around with it, this is what I observed: > >> >> > > >> >> > 1. I tried a different P/S 2 keyboard,; same problem. > >> >> > 2. I plugged his keyboard straight into USB port; same problem. > >> >> > 3. I switched to another USB keyboard; same problem. > >> >> > > >> >> > I put his keyboard back to the original configuration, and noticed > >> >> > that > >> >> > if > >> >> > I > >> >> > held the key down for ~1.5 seconds, it would type. > >> >> > > >> >> > I believe this to be a Windows problem. I was able to enter the > >> >> > BIOS, > >> >> > and > >> >> > the keyboard worked flawlessly! > >> >> > > >> >> > So I believe I may need to do a repair installation. > >> >> > > >> >> > If so, there is no Windows install CD for his system. The computer > >> >> > was > >> >> > built > >> >> > by his son-in-law some time back, and he did not have a CD. > >> >> > > >> >> > I have a new XP pro CD, and I am unsure as to whether or not I could > >> >> > use > >> >> > this to make a repair, or if there would be a conflict due to > >> >> > different > >> >> > key > >> >> > codes. > >> >> > > >> >> > Does anyone have any advice / suggestions / answers? > >> >> > > >> >> > Thanks in advance for any and all help! > >> >> > > >> >> > > >> >> > ps: If this ends up as a double post, forgive me!! I hit "submit" > >> >> > previously, and recieved a message that the page was busy. > >> >> > >> >> Some PCs have an OEM version of Windows and some > >> >> have a Retail version. If your CD is the same version as the > >> >> one that is installed then you can use it for the repair attempt. > >> >> Since there is no product code embedded in the CD itself, > >> >> there will be no licensing issue. > >> >> > >> >> A better method would be to lean on the owner's son-in-law. > >> >> If he did a proper job then he would have the installation CD. > >> >> If he doesn't then you should ask him how exactly he installed > >> >> Windows. > >> >> > >> >> Before trying a repair installation, you should check the > >> >> following: > >> >> - Reboot in Safe Mode. Does the keyboard work? > >> >> - Use System Restore to return the machine to a point well > >> >> before this problem started. > >> >> > >> >> > >> >> > >> > >> > >> > > >
Guest ANONYMOUS Posted May 31, 2008 Posted May 31, 2008 Re: Keyboard problems Dsquared wrote: >I disabled the start-up tasks, one at a time, and all at once. No help! I >also did "Diagnostic Start-up" with no better resullts. > > > The easiest way to fix your problem is to try using another keyboard which you know works well on some other PC. If you are using a laptop, then try using an external USB keyboard to verify whether your Windows Installation is faulty! If a new keyboard works well as you expect it to then clearly your old keyboard needs to be disposed off safely so that it doesn't corrupt our environment! hth
Guest Dsquared Posted May 31, 2008 Posted May 31, 2008 Re: Keyboard problems If you follow the thread, you will see I have tried that, and I have verified the original keyboard is good. Thanks anyway. "ANONYMOUS" wrote: > > > Dsquared wrote: > > >I disabled the start-up tasks, one at a time, and all at once. No help! I > >also did "Diagnostic Start-up" with no better resullts. > > > > > > > The easiest way to fix your problem is to try using another keyboard > which you know works well on some other PC. If you are using a laptop, > then try using an external USB keyboard to verify whether your Windows > Installation is faulty! > > If a new keyboard works well as you expect it to then clearly your old > keyboard needs to be disposed off safely so that it doesn't corrupt our > environment! > > hth >
Guest Nightowl Posted June 1, 2008 Posted June 1, 2008 Re: Keyboard problems Dsquared <Dsquared@discussions.microsoft.com> wrote on Sat, 31 May 2008: >> Have you tried deleting the keyboard from Device Manager, then rebooting >> and letting Windows redetect it? I would certainly give it a go before >> undertaking a repair install. >> -- >> Nightowl > >Yes, didnd't make any difference. I used the same keyboard, different >keyboard, still no luck. Just wondering. . . which driver does Device Manager show it to be using, a generic Microsoft one or a Logitech one? -- Nightowl
Guest Pegasus \(MVP\) Posted June 1, 2008 Posted June 1, 2008 Re: Keyboard problems When you look at the items listed under the Services tab in msconfig.exe then you see a box that lets you hide all Microsoft services. After hiding those, can easily disable the rest while leaving the MS services intact. A completely different question: Does the problem occur when you log on under an account other than your normal logon account? "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message news:4A85694A-8EC0-46B9-99A8-531190FBC6BD@microsoft.com... > Unsure what you are asking. I disabled ALL start-ups and ALL services > (except > fpr the RPC, which by default do not disable. > > Is this what you are asking? > > "Pegasus (MVP)" wrote: > >> Did you also disable all non-Microsoft services? >> >> >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message >> news:372EAAB8-CE60-4962-8F27-B8F4B50840A5@microsoft.com... >> >I disabled the start-up tasks, one at a time, and all at once. No help! >> >I >> > also did "Diagnostic Start-up" with no better resullts. >> > >> > "Pegasus (MVP)" wrote: >> > >> >> If the keyboard works in Safe Mode then you have an agent >> >> running in Normal Mode that causes your problem. Run >> >> msconfig.exe and disable your startup tasks until you can >> >> identify the culprit. >> >> >> >> Regardless of the current location of the son-in-law, the >> >> owner of the PC needs to resolve the issue of the missing >> >> installation CD. Sooner or later he will need it again. >> >> >> >> >> >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message >> >> news:3F1F135D-11D4-420B-8269-ECAB77E85C45@microsoft.com... >> >> >I don't believe this to be an OEM version. I ran Belarc Advisor, and >> >> >there >> >> >is >> >> > a real 25 character keycode. >> >> > >> >> > The son-in-law is in VA, i'm in CA, so leaning on him is not an >> >> > option. >> >> > I >> >> > don't wish to delve into the semantics of his install. >> >> > >> >> > In Safe Mode the keyboard works fine (just tried that!). >> >> > >> >> > I tried yesterday before posting to restore. I went back about 2 >> >> > weeks, >> >> > and >> >> > no change. I just tried to go back further while in Safe Mode, but >> >> > there >> >> > was >> >> > only yesterday available. >> >> > >> >> > Another thing I noticed. I shut down his tower last night after >> >> > posting, >> >> > and >> >> > went to bed. I got up, the tower was on. I shut-down again, and it >> >> > is >> >> > like >> >> > hitting restart instead of turning off. I did just turn it off from >> >> > Safe >> >> > Mode. >> >> > >> >> > Thoughts? >> >> > >> >> > >> >> > "Pegasus (MVP)" wrote: >> >> > >> >> >> >> >> >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message >> >> >> news:5EF74D0D-8715-4C55-B9A3-071B310FF713@microsoft.com... >> >> >> >I am working on a friend's computer. His problem is his keyboard >> >> >> >stopped >> >> >> > responding. >> >> >> > >> >> >> > Here are the basics of the machine: >> >> >> > >> >> >> > White Box Tower >> >> >> > ECS K7S5A MoBo w/ AMI BIOS >> >> >> > Athlon XP Processor, 1.25 GHz >> >> >> > 1.024 GB PC3200 Ram (I just upgraded this from 512 MB SDRAM) >> >> >> > Windows XP Pro, SP 2 >> >> >> > Logitech Easy Internet USB Keyboard (Connected via P/S 2 adapter) >> >> >> > Generic 2-button Scroll Optical Mouse (P/S 2) >> >> >> > >> >> >> > Playing around with it, this is what I observed: >> >> >> > >> >> >> > 1. I tried a different P/S 2 keyboard,; same problem. >> >> >> > 2. I plugged his keyboard straight into USB port; same problem. >> >> >> > 3. I switched to another USB keyboard; same problem. >> >> >> > >> >> >> > I put his keyboard back to the original configuration, and >> >> >> > noticed >> >> >> > that >> >> >> > if >> >> >> > I >> >> >> > held the key down for ~1.5 seconds, it would type. >> >> >> > >> >> >> > I believe this to be a Windows problem. I was able to enter the >> >> >> > BIOS, >> >> >> > and >> >> >> > the keyboard worked flawlessly! >> >> >> > >> >> >> > So I believe I may need to do a repair installation. >> >> >> > >> >> >> > If so, there is no Windows install CD for his system. The >> >> >> > computer >> >> >> > was >> >> >> > built >> >> >> > by his son-in-law some time back, and he did not have a CD. >> >> >> > >> >> >> > I have a new XP pro CD, and I am unsure as to whether or not I >> >> >> > could >> >> >> > use >> >> >> > this to make a repair, or if there would be a conflict due to >> >> >> > different >> >> >> > key >> >> >> > codes. >> >> >> > >> >> >> > Does anyone have any advice / suggestions / answers? >> >> >> > >> >> >> > Thanks in advance for any and all help! >> >> >> > >> >> >> > >> >> >> > ps: If this ends up as a double post, forgive me!! I hit "submit" >> >> >> > previously, and recieved a message that the page was busy. >> >> >> >> >> >> Some PCs have an OEM version of Windows and some >> >> >> have a Retail version. If your CD is the same version as the >> >> >> one that is installed then you can use it for the repair attempt. >> >> >> Since there is no product code embedded in the CD itself, >> >> >> there will be no licensing issue. >> >> >> >> >> >> A better method would be to lean on the owner's son-in-law. >> >> >> If he did a proper job then he would have the installation CD. >> >> >> If he doesn't then you should ask him how exactly he installed >> >> >> Windows. >> >> >> >> >> >> Before trying a repair installation, you should check the >> >> >> following: >> >> >> - Reboot in Safe Mode. Does the keyboard work? >> >> >> - Use System Restore to return the machine to a point well >> >> >> before this problem started. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >>
Guest Dsquared Posted June 1, 2008 Posted June 1, 2008 Re: Keyboard problems It is the Logitech driver. "Nightowl" wrote: > Dsquared <Dsquared@discussions.microsoft.com> wrote on Sat, 31 May 2008: > > >> Have you tried deleting the keyboard from Device Manager, then rebooting > >> and letting Windows redetect it? I would certainly give it a go before > >> undertaking a repair install. > >> -- > >> Nightowl > > > >Yes, didnd't make any difference. I used the same keyboard, different > >keyboard, still no luck. > > Just wondering. . . which driver does Device Manager show it to be > using, a generic Microsoft one or a Logitech one? > -- > Nightowl >
Guest Dsquared Posted June 1, 2008 Posted June 1, 2008 Re: Keyboard problems When I did the diagnostic start-up I checked the services and start-up tabs under msconfig. All boxes in both tabs were cleared except for the 2 Microsoft lines for Remote Procedure Call. I have not tried logging on under another user, because there is none. He is the only one on the computer, and it goes directly to his account upon start. I will create another user and post back results! "Pegasus (MVP)" wrote: > When you look at the items listed under the Services tab > in msconfig.exe then you see a box that lets you hide all > Microsoft services. After hiding those, can easily disable > the rest while leaving the MS services intact. > > A completely different question: Does the problem occur > when you log on under an account other than your normal > logon account? > > > "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > news:4A85694A-8EC0-46B9-99A8-531190FBC6BD@microsoft.com... > > Unsure what you are asking. I disabled ALL start-ups and ALL services > > (except > > fpr the RPC, which by default do not disable. > > > > Is this what you are asking? > > > > "Pegasus (MVP)" wrote: > > > >> Did you also disable all non-Microsoft services? > >> > >> > >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > >> news:372EAAB8-CE60-4962-8F27-B8F4B50840A5@microsoft.com... > >> >I disabled the start-up tasks, one at a time, and all at once. No help! > >> >I > >> > also did "Diagnostic Start-up" with no better resullts. > >> > > >> > "Pegasus (MVP)" wrote: > >> > > >> >> If the keyboard works in Safe Mode then you have an agent > >> >> running in Normal Mode that causes your problem. Run > >> >> msconfig.exe and disable your startup tasks until you can > >> >> identify the culprit. > >> >> > >> >> Regardless of the current location of the son-in-law, the > >> >> owner of the PC needs to resolve the issue of the missing > >> >> installation CD. Sooner or later he will need it again. > >> >> > >> >> > >> >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > >> >> news:3F1F135D-11D4-420B-8269-ECAB77E85C45@microsoft.com... > >> >> >I don't believe this to be an OEM version. I ran Belarc Advisor, and > >> >> >there > >> >> >is > >> >> > a real 25 character keycode. > >> >> > > >> >> > The son-in-law is in VA, i'm in CA, so leaning on him is not an > >> >> > option. > >> >> > I > >> >> > don't wish to delve into the semantics of his install. > >> >> > > >> >> > In Safe Mode the keyboard works fine (just tried that!). > >> >> > > >> >> > I tried yesterday before posting to restore. I went back about 2 > >> >> > weeks, > >> >> > and > >> >> > no change. I just tried to go back further while in Safe Mode, but > >> >> > there > >> >> > was > >> >> > only yesterday available. > >> >> > > >> >> > Another thing I noticed. I shut down his tower last night after > >> >> > posting, > >> >> > and > >> >> > went to bed. I got up, the tower was on. I shut-down again, and it > >> >> > is > >> >> > like > >> >> > hitting restart instead of turning off. I did just turn it off from > >> >> > Safe > >> >> > Mode. > >> >> > > >> >> > Thoughts? > >> >> > > >> >> > > >> >> > "Pegasus (MVP)" wrote: > >> >> > > >> >> >> > >> >> >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > >> >> >> news:5EF74D0D-8715-4C55-B9A3-071B310FF713@microsoft.com... > >> >> >> >I am working on a friend's computer. His problem is his keyboard > >> >> >> >stopped > >> >> >> > responding. > >> >> >> > > >> >> >> > Here are the basics of the machine: > >> >> >> > > >> >> >> > White Box Tower > >> >> >> > ECS K7S5A MoBo w/ AMI BIOS > >> >> >> > Athlon XP Processor, 1.25 GHz > >> >> >> > 1.024 GB PC3200 Ram (I just upgraded this from 512 MB SDRAM) > >> >> >> > Windows XP Pro, SP 2 > >> >> >> > Logitech Easy Internet USB Keyboard (Connected via P/S 2 adapter) > >> >> >> > Generic 2-button Scroll Optical Mouse (P/S 2) > >> >> >> > > >> >> >> > Playing around with it, this is what I observed: > >> >> >> > > >> >> >> > 1. I tried a different P/S 2 keyboard,; same problem. > >> >> >> > 2. I plugged his keyboard straight into USB port; same problem. > >> >> >> > 3. I switched to another USB keyboard; same problem. > >> >> >> > > >> >> >> > I put his keyboard back to the original configuration, and > >> >> >> > noticed > >> >> >> > that > >> >> >> > if > >> >> >> > I > >> >> >> > held the key down for ~1.5 seconds, it would type. > >> >> >> > > >> >> >> > I believe this to be a Windows problem. I was able to enter the > >> >> >> > BIOS, > >> >> >> > and > >> >> >> > the keyboard worked flawlessly! > >> >> >> > > >> >> >> > So I believe I may need to do a repair installation. > >> >> >> > > >> >> >> > If so, there is no Windows install CD for his system. The > >> >> >> > computer > >> >> >> > was > >> >> >> > built > >> >> >> > by his son-in-law some time back, and he did not have a CD. > >> >> >> > > >> >> >> > I have a new XP pro CD, and I am unsure as to whether or not I > >> >> >> > could > >> >> >> > use > >> >> >> > this to make a repair, or if there would be a conflict due to > >> >> >> > different > >> >> >> > key > >> >> >> > codes. > >> >> >> > > >> >> >> > Does anyone have any advice / suggestions / answers? > >> >> >> > > >> >> >> > Thanks in advance for any and all help! > >> >> >> > > >> >> >> > > >> >> >> > ps: If this ends up as a double post, forgive me!! I hit "submit" > >> >> >> > previously, and recieved a message that the page was busy. > >> >> >> > >> >> >> Some PCs have an OEM version of Windows and some > >> >> >> have a Retail version. If your CD is the same version as the > >> >> >> one that is installed then you can use it for the repair attempt. > >> >> >> Since there is no product code embedded in the CD itself, > >> >> >> there will be no licensing issue. > >> >> >> > >> >> >> A better method would be to lean on the owner's son-in-law. > >> >> >> If he did a proper job then he would have the installation CD. > >> >> >> If he doesn't then you should ask him how exactly he installed > >> >> >> Windows. > >> >> >> > >> >> >> Before trying a repair installation, you should check the > >> >> >> following: > >> >> >> - Reboot in Safe Mode. Does the keyboard work? > >> >> >> - Use System Restore to return the machine to a point well > >> >> >> before this problem started. > >> >> >> > >> >> >> > >> >> >> > >> >> > >> >> > >> >> > >> > >> > >> > > >
Guest Dsquared Posted June 1, 2008 Posted June 1, 2008 Re: Keyboard problems Okay, I created a new user with administrative priveleges, rebooted, and logged on under the new account. Keyboard works fine!! So, I am guessing his original profile has been corrupted. This fix will allow him to get running again. Thanks for the question about users, Pegasus! "Dsquared" wrote: > When I did the diagnostic start-up I checked the services and start-up tabs > under msconfig. All boxes in both tabs were cleared except for the 2 > Microsoft lines for Remote Procedure Call. > > I have not tried logging on under another user, because there is none. He is > the only one on the computer, and it goes directly to his account upon start. > I will create another user and post back results! > > "Pegasus (MVP)" wrote: > > > When you look at the items listed under the Services tab > > in msconfig.exe then you see a box that lets you hide all > > Microsoft services. After hiding those, can easily disable > > the rest while leaving the MS services intact. > > > > A completely different question: Does the problem occur > > when you log on under an account other than your normal > > logon account? > > > > > > "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > > news:4A85694A-8EC0-46B9-99A8-531190FBC6BD@microsoft.com... > > > Unsure what you are asking. I disabled ALL start-ups and ALL services > > > (except > > > fpr the RPC, which by default do not disable. > > > > > > Is this what you are asking? > > > > > > "Pegasus (MVP)" wrote: > > > > > >> Did you also disable all non-Microsoft services? > > >> > > >> > > >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > > >> news:372EAAB8-CE60-4962-8F27-B8F4B50840A5@microsoft.com... > > >> >I disabled the start-up tasks, one at a time, and all at once. No help! > > >> >I > > >> > also did "Diagnostic Start-up" with no better resullts. > > >> > > > >> > "Pegasus (MVP)" wrote: > > >> > > > >> >> If the keyboard works in Safe Mode then you have an agent > > >> >> running in Normal Mode that causes your problem. Run > > >> >> msconfig.exe and disable your startup tasks until you can > > >> >> identify the culprit. > > >> >> > > >> >> Regardless of the current location of the son-in-law, the > > >> >> owner of the PC needs to resolve the issue of the missing > > >> >> installation CD. Sooner or later he will need it again. > > >> >> > > >> >> > > >> >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > > >> >> news:3F1F135D-11D4-420B-8269-ECAB77E85C45@microsoft.com... > > >> >> >I don't believe this to be an OEM version. I ran Belarc Advisor, and > > >> >> >there > > >> >> >is > > >> >> > a real 25 character keycode. > > >> >> > > > >> >> > The son-in-law is in VA, i'm in CA, so leaning on him is not an > > >> >> > option. > > >> >> > I > > >> >> > don't wish to delve into the semantics of his install. > > >> >> > > > >> >> > In Safe Mode the keyboard works fine (just tried that!). > > >> >> > > > >> >> > I tried yesterday before posting to restore. I went back about 2 > > >> >> > weeks, > > >> >> > and > > >> >> > no change. I just tried to go back further while in Safe Mode, but > > >> >> > there > > >> >> > was > > >> >> > only yesterday available. > > >> >> > > > >> >> > Another thing I noticed. I shut down his tower last night after > > >> >> > posting, > > >> >> > and > > >> >> > went to bed. I got up, the tower was on. I shut-down again, and it > > >> >> > is > > >> >> > like > > >> >> > hitting restart instead of turning off. I did just turn it off from > > >> >> > Safe > > >> >> > Mode. > > >> >> > > > >> >> > Thoughts? > > >> >> > > > >> >> > > > >> >> > "Pegasus (MVP)" wrote: > > >> >> > > > >> >> >> > > >> >> >> "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message > > >> >> >> news:5EF74D0D-8715-4C55-B9A3-071B310FF713@microsoft.com... > > >> >> >> >I am working on a friend's computer. His problem is his keyboard > > >> >> >> >stopped > > >> >> >> > responding. > > >> >> >> > > > >> >> >> > Here are the basics of the machine: > > >> >> >> > > > >> >> >> > White Box Tower > > >> >> >> > ECS K7S5A MoBo w/ AMI BIOS > > >> >> >> > Athlon XP Processor, 1.25 GHz > > >> >> >> > 1.024 GB PC3200 Ram (I just upgraded this from 512 MB SDRAM) > > >> >> >> > Windows XP Pro, SP 2 > > >> >> >> > Logitech Easy Internet USB Keyboard (Connected via P/S 2 adapter) > > >> >> >> > Generic 2-button Scroll Optical Mouse (P/S 2) > > >> >> >> > > > >> >> >> > Playing around with it, this is what I observed: > > >> >> >> > > > >> >> >> > 1. I tried a different P/S 2 keyboard,; same problem. > > >> >> >> > 2. I plugged his keyboard straight into USB port; same problem. > > >> >> >> > 3. I switched to another USB keyboard; same problem. > > >> >> >> > > > >> >> >> > I put his keyboard back to the original configuration, and > > >> >> >> > noticed > > >> >> >> > that > > >> >> >> > if > > >> >> >> > I > > >> >> >> > held the key down for ~1.5 seconds, it would type. > > >> >> >> > > > >> >> >> > I believe this to be a Windows problem. I was able to enter the > > >> >> >> > BIOS, > > >> >> >> > and > > >> >> >> > the keyboard worked flawlessly! > > >> >> >> > > > >> >> >> > So I believe I may need to do a repair installation. > > >> >> >> > > > >> >> >> > If so, there is no Windows install CD for his system. The > > >> >> >> > computer > > >> >> >> > was > > >> >> >> > built > > >> >> >> > by his son-in-law some time back, and he did not have a CD. > > >> >> >> > > > >> >> >> > I have a new XP pro CD, and I am unsure as to whether or not I > > >> >> >> > could > > >> >> >> > use > > >> >> >> > this to make a repair, or if there would be a conflict due to > > >> >> >> > different > > >> >> >> > key > > >> >> >> > codes. > > >> >> >> > > > >> >> >> > Does anyone have any advice / suggestions / answers? > > >> >> >> > > > >> >> >> > Thanks in advance for any and all help! > > >> >> >> > > > >> >> >> > > > >> >> >> > ps: If this ends up as a double post, forgive me!! I hit "submit" > > >> >> >> > previously, and recieved a message that the page was busy. > > >> >> >> > > >> >> >> Some PCs have an OEM version of Windows and some > > >> >> >> have a Retail version. If your CD is the same version as the > > >> >> >> one that is installed then you can use it for the repair attempt. > > >> >> >> Since there is no product code embedded in the CD itself, > > >> >> >> there will be no licensing issue. > > >> >> >> > > >> >> >> A better method would be to lean on the owner's son-in-law. > > >> >> >> If he did a proper job then he would have the installation CD. > > >> >> >> If he doesn't then you should ask him how exactly he installed > > >> >> >> Windows. > > >> >> >> > > >> >> >> Before trying a repair installation, you should check the > > >> >> >> following: > > >> >> >> - Reboot in Safe Mode. Does the keyboard work? > > >> >> >> - Use System Restore to return the machine to a point well > > >> >> >> before this problem started. > > >> >> >> > > >> >> >> > > >> >> >> > > >> >> > > >> >> > > >> >> > > >> > > >> > > >> > > > > > >
Guest Pegasus \(MVP\) Posted June 1, 2008 Posted June 1, 2008 Re: Keyboard problems "Dsquared" <Dsquared@discussions.microsoft.com> wrote in message news:90733802-353F-40E7-9FEB-863BA570D0A0@microsoft.com... > Okay, I created a new user with administrative priveleges, rebooted, and > logged on under the new account. Keyboard works fine!! > > So, I am guessing his original profile has been corrupted. This fix will > allow him to get running again. > > Thanks for the question about users, Pegasus! > > "Dsquared" wrote: I tend to agree with your conclusion - thanks for the feedback.
Guest Xavier Posted September 4, 2008 Posted September 4, 2008 Re: Keyboard problems hello i am having just the same problem and using actually the MS virtual keyboard. to help i must mention that no keyboard work at all with my computer since i have done some antivirus analyses. look: every keyboard (ps-2 or USB) work fine in BIOS and are normally reognized at computer start ; its still not working in safe mode ; same thing when logging in another user account ; a start with the last good known configuration changes nothing and there's no restore point available ; the keyboard drivers seem to be still available (like "kbdclass" in "C:\WINDOWS\system32\drivers") ; in MS hardware manager there's a "PIH keyboard" apearing with no way to update or uninstall, just anerror code nr32 and nothing else in the keyboard menu (only one KB plugged). i hope that those complements could help to find an answer for this issue without being forced to reinstall OS anyway, many thanks to give help !
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