Blue Screen Error

[Guest lyon_art@bellsouth.net]

I ran an anti-virus program on a friends computer because it had several

hundred viruses and worms. After healing/removing all the malicious junk I

restarted the computer and received the blue screen with the following

message:

Stop: c0000135 {Unable To Locate Component} This application has failed to

start because basemjjne32 was not found. Re-installing the application may

fix this problem.

 

Never seen such a message before but can't boot in safe mode or any mode for

that matter. The computer is running windows xp if that helps. If there is

any way to fix this, I'd really love to know. Also, is there any way to save

the data on the hard drive if the rest of the computer can't be saved?

[Guest GHalleck]

Re: Blue Screen Error

 

 

lyon_art@bellsouth.net wrote:

> I ran an anti-virus program on a friends computer because it had several

> hundred viruses and worms. After healing/removing all the malicious junk I

> restarted the computer and received the blue screen with the following

> message:

> Stop: c0000135 {Unable To Locate Component} This application has failed to

> start because basemjjne32 was not found. Re-installing the application may

> fix this problem.

>

> Never seen such a message before but can't boot in safe mode or any mode for

> that matter. The computer is running windows xp if that helps. If there is

> any way to fix this, I'd really love to know. Also, is there any way to save

> the data on the hard drive if the rest of the computer can't be saved?

>

>

 

One of the nasty byproducts of eliminating spyware and malware from

computers is that the implanted co-dependencies are eliminated with

serious detriment to the system. Of course, it was important not to

have imported the malware in the first place. If starting Windows XP

is no longer possible, even in safe mode, then it would not be possible

to reverse the problem by returning the missing component, basemjjne32,

from the vault. Saving the data on the hard drive can always be done.

Our favorite technique is to remove the hard drive and use an external

USB (or Firewire) dock or enclosure and then copy the files in this

way. Others may recommend slaving the drive inside the computer, but

why open the box if it can be avoided? Anyway, good luck.

[Guest Ken Blake, MVP]

Re: Blue Screen Error

 

On Fri, 30 May 2008 22:18:26 -0500, <lyon_art@bellsouth.net> wrote:

> I ran an anti-virus program on a friends computer because it had several

> hundred viruses and worms.

 

 

Several hundred is an *enormous* number. Any time you have a system

that badly infected (or anywhere near that badly infected) your

chances of successfully cleaning it with an anti-virus program are

very close to zero.

 

When a system is that badly compromised, it needs to be reformatted

and the operating system cleanly reinstalled.

 

> After healing/removing all the malicious junk

 

 

No, it's highly unlikely that you succeeded in doing that.

 

> I

> restarted the computer and received the blue screen with the following

> message:

> Stop: c0000135 {Unable To Locate Component} This application has failed to

> start because basemjjne32 was not found. Re-installing the application may

> fix this problem.

>

> Never seen such a message before but can't boot in safe mode or any mode for

> that matter. The computer is running windows xp if that helps. If there is

> any way to fix this, I'd really love to know. Also, is there any way to save

> the data on the hard drive if the rest of the computer can't be saved?

 

 

Three points:

 

1. There should have been external backup of the data on the drive. If

there wasn't, your friend must not have cared very much about his

data.

 

2. If you did what you did to your friend's computer without first

creating a backup, you were derelict in your duty to him.

 

 

3. Remove the hard drive from the computer and temporarily mount it

(either internally or in an external USB enclosure) in another

computer, such as yours, then copy off his data. Be extremely careful

that you don't get yourself infected while doing this.

 

--

Ken Blake, Microsoft MVP - Windows Desktop Experience

Please Reply to the Newsgroup

[Guest Colon Terminus]

Re: Blue Screen Error

 

<lyon_art@bellsouth.net> wrote in message

news:u$5T%23zswIHA.6096@TK2MSFTNGP06.phx.gbl...

>I ran an anti-virus program on a friends computer because it had several

>hundred viruses and worms. After healing/removing all the malicious junk I

>restarted the computer and received the blue screen with the following

>message:

> Stop: c0000135 {Unable To Locate Component} This application has failed to

> start because basemjjne32 was not found. Re-installing the application may

> fix this problem.

>

> Never seen such a message before but can't boot in safe mode or any mode

> for that matter. The computer is running windows xp if that helps. If

> there is any way to fix this, I'd really love to know. Also, is there any

> way to save the data on the hard drive if the rest of the computer can't

> be saved?

>

 

 

It is possible, but highly unlikely, that you can salvage the situaton by

using the Recovery Console to disable the basemjjne32 serrvice.

 

 

 

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