Uninstalled virus software but still appears in control panel

[Guest Gary]

How do I get rid of it?

[Guest Gerry]

Re: Uninstalled virus software but still appears in control panel

 

Gary

 

Who provided the software and what version is it?

 

 

--

 

 

 

Hope this helps.

 

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

 

Gary wrote:

> How do I get rid of it?

[Guest Pegasus \(MVP\)]

Re: Uninstalled virus software but still appears in control panel

 

 

"Gary" <Gary@discussions.microsoft.com> wrote in message

news:469AEA3F-4FB9-49F9-B08E-42FEE13477D1@microsoft.com...

> How do I get rid of it?

 

Why did you install virus software? Sounds like

shooting yourself in the foot!

[Guest Daave]

Re: Uninstalled virus software but still appears in control panel

 

Gary wrote:

> Uninstalled virus software but still appears in control panel

> How do I get rid of it?

 

1. Which antivirus program had you been using?

2. Why did you decide to uninstall it? Did you install another antivirus

program in its place?

3. How did you uninstall it?

[Guest Gary]

Re: Uninstalled virus software but still appears in control panel

 

meant anti virus

 

"Pegasus (MVP)" wrote:

>

> "Gary" <Gary@discussions.microsoft.com> wrote in message

> news:469AEA3F-4FB9-49F9-B08E-42FEE13477D1@microsoft.com...

> > How do I get rid of it?

>

> Why did you install virus software? Sounds like

> shooting yourself in the foot!

>

>

>

[Guest Gary]

Re: Uninstalled virus software but still appears in control panel

 

Trend Micro. Used the control panel add / remove programs. After that did

not work I deleted the trend micro folder from the programs file. However,

the computer still thinks is installed. The trend micro uninstaller does not

work.

 

"Gerry" wrote:

> Gary

>

> Who provided the software and what version is it?

>

>

> --

>

>

>

> Hope this helps.

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

> Gary wrote:

> > How do I get rid of it?

>

>

>

[Guest Gary]

Re: Uninstalled virus software but still appears in control panel

 

Trend Micro 2008

 

"Gerry" wrote:

> Gary

>

> Who provided the software and what version is it?

>

>

> --

>

>

>

> Hope this helps.

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

> Gary wrote:

> > How do I get rid of it?

>

>

>

[Guest HeyBub]

Re: Uninstalled virus software but still appears in control panel

 

Gary wrote:

> Trend Micro. Used the control panel add / remove programs. After

> that did not work I deleted the trend micro folder from the programs

> file. However, the computer still thinks is installed. The trend

> micro uninstaller does not work.

>

 

Well, the uninstaller can't uninstall the software if it's not there.

 

The usual trick is to re-install the software, then use the software's

uninstaller.

 

If that fails - as it often does with things like Symantec - then you have

to manuall scrub the registry for all mentions of the offending software.

 

As always, backups are appropriate before undertaking software surgery.

[Guest Kenneth]

Re: Uninstalled virus software but still appears in control panel

 

You should look here:

 

http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036064&id=EN-1036064#P59_1298

 

 

 

"Gary" <Gary@discussions.microsoft.com> wrote in message

news:DEFEC742-21E8-43AF-B386-4092C88F5D88@microsoft.com...

> Trend Micro. Used the control panel add / remove programs. After that did

> not work I deleted the trend micro folder from the programs file.

> However,

> the computer still thinks is installed. The trend micro uninstaller does

> not

> work.

>

> "Gerry" wrote:

>

>> Gary

>>

>> Who provided the software and what version is it?

>>

>>

>> --

>>

>>

>>

>> Hope this helps.

>>

>> Gerry

>> ~~~~

>> FCA

>> Stourport, England

>> Enquire, plan and execute

>> ~~~~~~~~~~~~~~~~~~~

>>

>> Gary wrote:

>> > How do I get rid of it?

>>

>>

>>

[Guest Daave]

Re: Uninstalled virus software but still appears in control panel

 

Gary wrote:

> Trend Micro. Used the control panel add / remove programs. After

> that did not work I deleted the trend micro folder from the programs

> file. However, the computer still thinks is installed. The trend

> micro uninstaller does not work.

 

Are you referring to the uninstaller (TISSuprt.exe) mentioned on this

page?:

 

http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036108&id=EN-1036108

[Guest Gerry]

Re: Uninstalled virus software but still appears in control panel

 

Gary

 

Did you disable Trend before trying to uninstall? Uninstalling in Safe

Mode may help. Also you may need to restart the computer to complete the

task.

 

Another thing when uninstalling is that Start Up items can remain after

the Program no longer is listed in Add / Remove Programs.

 

Autoruns is a useful tool to look at what loads on Start Up. Others use

Msconfig but I much prefer Autoruns.

 

A safer way than msconfig to disable / remove unwanted start up items is

to use Autoruns.

http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx

 

With Autoruns you can uncheck an item, which disables it from starting,

or you can can right click an item and then delete it. If you uncheck

you can recheck to re-enable the item. It is a much safer approach than

editing the Registry. Another useful feature of the programme is that

you can right click an item and select Search Online to get information

about the item selected.

 

--

 

 

 

Hope this helps.

 

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

 

 

 

 

Gary wrote:

> Trend Micro 2008

>

> "Gerry" wrote:

>

>> Gary

>>

>> Who provided the software and what version is it?

>>

>>

>> --

>>

>>

>>

>> Hope this helps.

>>

>> Gerry

>> ~~~~

>> FCA

>> Stourport, England

>> Enquire, plan and execute

>> ~~~~~~~~~~~~~~~~~~~

>>

>> Gary wrote:

>>> How do I get rid of it?

[Guest Pegasus \(MVP\)]

Re: Uninstalled virus software but still appears in control panel

 

If I recall correctly there is an executable called "tmtool.exe"

(or similar) that you can use to force a de-installation. You may

have to re-install the product in order to gain access to it.

 

 

"Gary" <Gary@discussions.microsoft.com> wrote in message

news:AC8BB990-9068-47C0-A340-7F6B712D4304@microsoft.com...

> meant anti virus

>

> "Pegasus (MVP)" wrote:

>

>>

>> "Gary" <Gary@discussions.microsoft.com> wrote in message

>> news:469AEA3F-4FB9-49F9-B08E-42FEE13477D1@microsoft.com...

>> > How do I get rid of it?

>>

>> Why did you install virus software? Sounds like

>> shooting yourself in the foot!

>>

>>

>>

[Guest Gary]

Re: Uninstalled virus software but still appears in control panel

 

Would I just delete the file in the registry called Trend Micro?

 

"HeyBub" wrote:

> Gary wrote:

> > Trend Micro. Used the control panel add / remove programs. After

> > that did not work I deleted the trend micro folder from the programs

> > file. However, the computer still thinks is installed. The trend

> > micro uninstaller does not work.

> >

>

> Well, the uninstaller can't uninstall the software if it's not there.

>

> The usual trick is to re-install the software, then use the software's

> uninstaller.

>

> If that fails - as it often does with things like Symantec - then you have

> to manuall scrub the registry for all mentions of the offending software.

>

> As always, backups are appropriate before undertaking software surgery.

>

>

>

[Guest Gary]

Re: Uninstalled virus software but still appears in control panel

 

It won't let me reinstall. I get an error message saying I must remove the

existing version first. If I went into the registry and deleted the trend

micro folder would that do the trick? I"ll do a back up first.

 

"Pegasus (MVP)" wrote:

> If I recall correctly there is an executable called "tmtool.exe"

> (or similar) that you can use to force a de-installation. You may

> have to re-install the product in order to gain access to it.

>

>

> "Gary" <Gary@discussions.microsoft.com> wrote in message

> news:AC8BB990-9068-47C0-A340-7F6B712D4304@microsoft.com...

> > meant anti virus

> >

> > "Pegasus (MVP)" wrote:

> >

> >>

> >> "Gary" <Gary@discussions.microsoft.com> wrote in message

> >> news:469AEA3F-4FB9-49F9-B08E-42FEE13477D1@microsoft.com...

> >> > How do I get rid of it?

> >>

> >> Why did you install virus software? Sounds like

> >> shooting yourself in the foot!

> >>

> >>

> >>

>

>

>

[Guest Gary]

Re: Uninstalled virus software but still appears in control panel

 

Thank you Gerry. I'll give it a shot later. That maybe what is going on.

FYI - When I do a search for Trend Micro on my c drive it cannot be found.

It only appears in the control panel so I am assuming it is not running on my

PC.

 

"Gerry" wrote:

> Gary

>

> Did you disable Trend before trying to uninstall? Uninstalling in Safe

> Mode may help. Also you may need to restart the computer to complete the

> task.

>

> Another thing when uninstalling is that Start Up items can remain after

> the Program no longer is listed in Add / Remove Programs.

>

> Autoruns is a useful tool to look at what loads on Start Up. Others use

> Msconfig but I much prefer Autoruns.

>

> A safer way than msconfig to disable / remove unwanted start up items is

> to use Autoruns.

> http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx

>

> With Autoruns you can uncheck an item, which disables it from starting,

> or you can can right click an item and then delete it. If you uncheck

> you can recheck to re-enable the item. It is a much safer approach than

> editing the Registry. Another useful feature of the programme is that

> you can right click an item and select Search Online to get information

> about the item selected.

>

> --

>

>

>

> Hope this helps.

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

>

>

>

> Gary wrote:

> > Trend Micro 2008

> >

> > "Gerry" wrote:

> >

> >> Gary

> >>

> >> Who provided the software and what version is it?

> >>

> >>

> >> --

> >>

> >>

> >>

> >> Hope this helps.

> >>

> >> Gerry

> >> ~~~~

> >> FCA

> >> Stourport, England

> >> Enquire, plan and execute

> >> ~~~~~~~~~~~~~~~~~~~

> >>

> >> Gary wrote:

> >>> How do I get rid of it?

>

>

>

[Guest Daave]

Re: Uninstalled virus software but still appears in control panel

 

Gary wrote:

> It won't let me reinstall. I get an error message saying I must

> remove the existing version first. If I went into the registry and

> deleted the trend micro folder would that do the trick? I"ll do a

> back up first.

 

Problem: Installation will not continue since I cannot remove an older

version of Trend Micro and it is detecting third-party software.

 

See this page:

http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036537&id=EN-1036537

[Guest Gerry]

Re: Uninstalled virus software but still appears in control panel

 

Gary

 

No.

 

--

 

 

 

Hope this helps.

 

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

 

Gary wrote:

> Would I just delete the file in the registry called Trend Micro?

>

> "HeyBub" wrote:

>

>> Gary wrote:

>>> Trend Micro. Used the control panel add / remove programs. After

>>> that did not work I deleted the trend micro folder from the programs

>>> file. However, the computer still thinks is installed. The trend

>>> micro uninstaller does not work.

>>>

>>

>> Well, the uninstaller can't uninstall the software if it's not there.

>>

>> The usual trick is to re-install the software, then use the

>> software's uninstaller.

>>

>> If that fails - as it often does with things like Symantec - then

>> you have to manuall scrub the registry for all mentions of the

>> offending software.

>>

>> As always, backups are appropriate before undertaking software

>> surgery.

[Guest Pegasus \(MVP\)]

Re: Uninstalled virus software but still appears in control panel

 

Get pcctool.exe from here:

http://esupport.trendmicro.com/support/viewxml.do?ContentID=en-124572

 

 

"Gary" <Gary@discussions.microsoft.com> wrote in message

news:1FE0CF18-F33C-4EE0-95CB-B12F9542CB7F@microsoft.com...

> It won't let me reinstall. I get an error message saying I must remove

> the

> existing version first. If I went into the registry and deleted the trend

> micro folder would that do the trick? I"ll do a back up first.

>

> "Pegasus (MVP)" wrote:

>

>> If I recall correctly there is an executable called "tmtool.exe"

>> (or similar) that you can use to force a de-installation. You may

>> have to re-install the product in order to gain access to it.

>>

>>

>> "Gary" <Gary@discussions.microsoft.com> wrote in message

>> news:AC8BB990-9068-47C0-A340-7F6B712D4304@microsoft.com...

>> > meant anti virus

>> >

>> > "Pegasus (MVP)" wrote:

>> >

>> >>

>> >> "Gary" <Gary@discussions.microsoft.com> wrote in message

>> >> news:469AEA3F-4FB9-49F9-B08E-42FEE13477D1@microsoft.com...

>> >> > How do I get rid of it?

>> >>

>> >> Why did you install virus software? Sounds like

>> >> shooting yourself in the foot!

>> >>

>> >>

>> >>

>>

>>

>>

[Guest HeyBub]

Re: Uninstalled virus software but still appears in control panel

 

Gary wrote:

> Would I just delete the file in the registry called Trend Micro?

>

 

Notice I said "ALL." There may be hundreds of entries, not all of which are

obvious.