Help

[Trazza]

when reinstalling windows xp should I delete all the exsisting partitions and start again or just create a new one in NTFS.

Thanks in advance Trazza

[Plastic Nev]

Hi, and welcome to Free Pc Help.

Which type of reinstallation are you using? is it the disk that came with the machine?

Or is it from a new XP disk OEM or full version?

If it is by using the disk that came with the machine, it usually sorts all the partitions out itself as it goes through the reinstallation.

Nev.

[Trazza]

Hi Plastic Nev I am using the disk that came with the machine. I have done this before on a similar machine and everything went like clockwork but this time I don't really know what has gone wrong.

Here is a list of the problems

 

1 When reinstalling it never asked for my product key

 

2 Now i have no network drivers (keeps telling me to connect to the internet to download them)

 

3 Have put every cd that came with the machine and still missing about 7 drivers

 

4Whilst i was reinstalling on the first laptop I think it asked me if i wanted to delete the existing partition (can't actually remember what i did) but this time it didn't so i am thinking I have done something wrong

 

 

Please help

[Plastic Nev]

Normally it would do all as you would expect as in the first time you did this, but on a different machine.

Quit often there is a disk for the operating system, which seems to have gone OK, but there should also be one for the drivers if not included on the first disk, this disk is quite often labelled that it is the drivers disk.

Usually also, once the first disk has been installed you are prompted to insert the second.

 

For the moment don't worry about not being asked for the product key, some reinstall or recover systems don't need it the second time of use.

 

As for the missing drivers, will it connect to the internet at all?

If so the system itself will look for them on line, but if it can't connect because those drivers are missing, you may have to download them using a different computer, transfer them to disk or flash drive and install them from that.

However to point you in the right direction for those drivers we now need to know the full model number of the computer and any other details you can find.

Nev.

[Trazza]

Hi Nev

Here is an update on my problems. sorry I couldn't get back to you last night but my daughter took her laptop out with her so i had no connection.

Since last talking to you I found another disk with drivers on and basically found the wireless drivers ect and am now able to accsess the net but it seems that I now have no sound only an annoying beep when I do something the laptop doesn't like. When I go to sounds and audio device properties it says "no audio device " went to msinfo32exe and when I went to system infomation then sound device the page was blank. I have tried everything I know but to no avail I dont even know which sound card i'm supposed to have. when I connected to the Dell site to try and find out it asks for my service tag which I entered but it got too complicated then asking me to update drivers but when I tried it said it was not downloaded correctly but I don't know why not.

Once again thanks and I hope to hear from you soon.

 

Trazza

[Trazza]

A bit more info

the device manager sound video and game controllers don't have any yellow exclamation marks but there is one that is yellow but again don't know what it is. It says PCI device whatever that is.

When I go to the dell site it is telling me all the different drivers that need updating but won't allow me to do it saying that "the application is missing required files"

 

Hope this will help you help me

 

Thanks Trazza

[Trazza]

Hi all another update. After great research I found out that I was only on xp service pack 2 so

 

downloaded service pack 3 and found that I am missing "IDT high definition audio CODEC which I have

 

tried several times to repair ending up deleting it then reinstalling it, but still to no avail. In the device

 

manager it still has a yellow queastion mark against it. Is there anyone who can help me please as this

 

is driving me insane.

 

Thanks Trazza

[PseFrank]

Hi Trazza, Now you have an internet connection try this....

 

Go to Windows update...

 

Start

All programs

Windows Update

 

You should be offered Microsoft Update, click Go to except this.

 

Keep going back to updates until there are no security updates offered.

 

Then select Custom Updates and check out both Hardware and Software updates.

 

This will give the drivers neccessary to get your audio and everything else working.

[Trazza]

Thanks got it all working now.

 

Trazza