fix of help and support

June 1, 2008

i downloaded a script from Doug Knox which went into notepad the script is as

follows Fixwinxphelp.vbs can someone please tell me how to run this from

note book to fix problem with help and support no error message just does not

run

my computer : windows x/p sp3.

Thanks Jessie a Sottish flower

June 1, 2008

Re: fix of help and support

A .vbs extension indicates a Visual Basic script. I rarely use Visual Basic

scripts, but I believe that you don't open it with an application; rather,

you run it. XP is supposed to include the stuff the you need (the

"runtimes") to execute .vbs files.

Copy the script to a convenient location, like the root of your c: drive.

(That's where you are if you open the c: drive from "my computer".) Open a

command window. (Click on the start button, in the lower left of your

screen. Select run. Type cmd in the box.) Change the location to wherever

you have the script. (If it's c:, then enter cd \.) Type the file name to

run it.

I hope that you're not Sottish. Computing while drinking is unsafe. ;-)

Hope this helps.

Return address scrambled. Replace nkbob with bobkn.

"Jessie the flower of Dunblane"

<JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

news:3D652B4E-B306-4E8D-8666-F3ED1049B4C2@microsoft.com...

>i downloaded a script from Doug Knox which went into notepad the script is

>as

> follows Fixwinxphelp.vbs can someone please tell me how to run this from

> note book to fix problem with help and support no error message just does

> not

> run

> my computer : windows x/p sp3.

>

> Thanks Jessie a Sottish flower

June 1, 2008

Re: fix of help and support

The instructions are on the same page that you downloaded the VBS script from.

Here's the portion that answers your question:

To use:

Double-click the fixwinxphelp.vbs file. You will be prompted when the repairs

have been completed. This script can be viewed in Notepad or any text editor,

as to the specific Registry key and value that are updated.

Here's a link to the webpage:

http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

"Jessie the flower of Dunblane"

<JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

news:3D652B4E-B306-4E8D-8666-F3ED1049B4C2@microsoft.com...

>i downloaded a script from Doug Knox which went into notepad the script is as

> follows Fixwinxphelp.vbs can someone please tell me how to run this from

> note book to fix problem with help and support no error message just does not

> run

> my computer : windows x/p sp3.

>

> Thanks Jessie a Sottish flower

June 1, 2008

Re: fix of help and support

Note: If you're having a problem running the script, your file associations may

need attention. If so, go to the Doug Knox home page and click on Win XP Fixes >

File Association Fixes. There you'll find instructions and a download to fix the

VBS file association.

"David Webb" <dwebb211@earthling.net> wrote in message

news:OBCf2xDxIHA.2360@TK2MSFTNGP05.phx.gbl...

> The instructions are on the same page that you downloaded the VBS script from.

> Here's the portion that answers your question:

>

> To use:

> Double-click the fixwinxphelp.vbs file. You will be prompted when the repairs

> have been completed. This script can be viewed in Notepad or any text editor,

> as to the specific Registry key and value that are updated.

>

> Here's a link to the webpage:

> http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

>

> "Jessie the flower of Dunblane"

> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

> news:3D652B4E-B306-4E8D-8666-F3ED1049B4C2@microsoft.com...

>>i downloaded a script from Doug Knox which went into notepad the script is as

>> follows Fixwinxphelp.vbs can someone please tell me how to run this from

>> note book to fix problem with help and support no error message just does not

>> run

>> my computer : windows x/p sp3.

>>

>> Thanks Jessie a Sottish flower

>

June 2, 2008

Re: fix of help and support

David thanks for your help i followed your instructions and did both of your

suggestions and now have cannot find helpctr exec message so i have some

improvement that instead of nothing i at least have error message can you

help with this ????

Thanks

"David Webb" wrote:

> Note: If you're having a problem running the script, your file associations may

> need attention. If so, go to the Doug Knox home page and click on Win XP Fixes >

> File Association Fixes. There you'll find instructions and a download to fix the

> VBS file association.

>

> "David Webb" <dwebb211@earthling.net> wrote in message

> news:OBCf2xDxIHA.2360@TK2MSFTNGP05.phx.gbl...

> > The instructions are on the same page that you downloaded the VBS script from.

> > Here's the portion that answers your question:

> >

> > To use:

> > Double-click the fixwinxphelp.vbs file. You will be prompted when the repairs

> > have been completed. This script can be viewed in Notepad or any text editor,

> > as to the specific Registry key and value that are updated.

> >

> > Here's a link to the webpage:

> > http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

> >

> > "Jessie the flower of Dunblane"

> > <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

> > news:3D652B4E-B306-4E8D-8666-F3ED1049B4C2@microsoft.com...

> >>i downloaded a script from Doug Knox which went into notepad the script is as

> >> follows Fixwinxphelp.vbs can someone please tell me how to run this from

> >> note book to fix problem with help and support no error message just does not

> >> run

> >> my computer : windows x/p sp3.

> >>

> >> Thanks Jessie a Sottish flower

> >

>

June 2, 2008

Re: fix of help and support

Here's a link that explains how to check and enable the "Help and Support"

service and if it's not available on the list, there's also a fix for that

issue.

http://windowsxp.mvps.org/helpsvc.htm

Google has provided many reference links for this problem, most of which point

to registry cleaners being the root cause of this problem. After you get this

issue resolved, stay away from using any registry cleaners. They usually cause

more problems then they fix.

"Jessie the flower of Dunblane"

<JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

news:1C168788-C95E-430A-A0CF-03A5A383EE85@microsoft.com...

> David thanks for your help i followed your instructions and did both of your

> suggestions and now have cannot find helpctr exec message so i have some

> improvement that instead of nothing i at least have error message can you

> help with this ????

>

> Thanks

>

> "David Webb" wrote:

>

>> Note: If you're having a problem running the script, your file associations

>> may

>> need attention. If so, go to the Doug Knox home page and click on Win XP

>> Fixes >

>> File Association Fixes. There you'll find instructions and a download to fix

>> the

>> VBS file association.

>>

>> "David Webb" <dwebb211@earthling.net> wrote in message

>> news:OBCf2xDxIHA.2360@TK2MSFTNGP05.phx.gbl...

>> > The instructions are on the same page that you downloaded the VBS script

>> > from.

>> > Here's the portion that answers your question:

>> >

>> > To use:

>> > Double-click the fixwinxphelp.vbs file. You will be prompted when the

>> > repairs

>> > have been completed. This script can be viewed in Notepad or any text

>> > editor,

>> > as to the specific Registry key and value that are updated.

>> >

>> > Here's a link to the webpage:

>> > http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

>> >

>> > "Jessie the flower of Dunblane"

>> > <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

>> > news:3D652B4E-B306-4E8D-8666-F3ED1049B4C2@microsoft.com...

>> >>i downloaded a script from Doug Knox which went into notepad the script is

>> >>as

>> >> follows Fixwinxphelp.vbs can someone please tell me how to run this from

>> >> note book to fix problem with help and support no error message just does

>> >> not

>> >> run

>> >> my computer : windows x/p sp3.

>> >>

>> >> Thanks Jessie a Sottish flower

>> >

>>

June 2, 2008

Re: fix of help and support

Thanks David for all your help tried everything and still no joy so wont use

reg cleaners again .

Thanks again

Jessie

"David Webb" wrote:

> Here's a link that explains how to check and enable the "Help and Support"

> service and if it's not available on the list, there's also a fix for that

> issue.

>

> http://windowsxp.mvps.org/helpsvc.htm

>

> Google has provided many reference links for this problem, most of which point

> to registry cleaners being the root cause of this problem. After you get this

> issue resolved, stay away from using any registry cleaners. They usually cause

> more problems then they fix.

>

> "Jessie the flower of Dunblane"

> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

> news:1C168788-C95E-430A-A0CF-03A5A383EE85@microsoft.com...

> > David thanks for your help i followed your instructions and did both of your

> > suggestions and now have cannot find helpctr exec message so i have some

> > improvement that instead of nothing i at least have error message can you

> > help with this ????

> >

> > Thanks

> >

> > "David Webb" wrote:

> >

> >> Note: If you're having a problem running the script, your file associations

> >> may

> >> need attention. If so, go to the Doug Knox home page and click on Win XP

> >> Fixes >

> >> File Association Fixes. There you'll find instructions and a download to fix

> >> the

> >> VBS file association.

> >>

> >> "David Webb" <dwebb211@earthling.net> wrote in message

> >> news:OBCf2xDxIHA.2360@TK2MSFTNGP05.phx.gbl...

> >> > The instructions are on the same page that you downloaded the VBS script

> >> > from.

> >> > Here's the portion that answers your question:

> >> >

> >> > To use:

> >> > Double-click the fixwinxphelp.vbs file. You will be prompted when the

> >> > repairs

> >> > have been completed. This script can be viewed in Notepad or any text

> >> > editor,

> >> > as to the specific Registry key and value that are updated.

> >> >

> >> > Here's a link to the webpage:

> >> > http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

> >> >

> >> > "Jessie the flower of Dunblane"

> >> > <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

> >> > news:3D652B4E-B306-4E8D-8666-F3ED1049B4C2@microsoft.com...

> >> >>i downloaded a script from Doug Knox which went into notepad the script is

> >> >>as

> >> >> follows Fixwinxphelp.vbs can someone please tell me how to run this from

> >> >> note book to fix problem with help and support no error message just does

> >> >> not

> >> >> run

> >> >> my computer : windows x/p sp3.

> >> >>

> >> >> Thanks Jessie a Sottish flower

> >> >

> >>

>

June 2, 2008

Re: fix of help and support

Don't give up yet. There are many more tricks to try. Start with this one:

http://windowsxp.mvps.org/rebuildhelp.htm

If still no joy, look through this list for other untried tweaks:

Troubleshooting problems with Help and Support Center

http://windowsxp.mvps.org/helpctr.htm

"Jessie the flower of Dunblane"

<JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

news:6E87CD14-2641-40FF-A3E4-10E065BE4AD1@microsoft.com...

> Thanks David for all your help tried everything and still no joy so wont use

> reg cleaners again .

> Thanks again

> Jessie

>

> "David Webb" wrote:

>

>> Here's a link that explains how to check and enable the "Help and Support"

>> service and if it's not available on the list, there's also a fix for that

>> issue.

>>

>> http://windowsxp.mvps.org/helpsvc.htm

>>

>> Google has provided many reference links for this problem, most of which

>> point

>> to registry cleaners being the root cause of this problem. After you get this

>> issue resolved, stay away from using any registry cleaners. They usually

>> cause

>> more problems then they fix.

>>

>> "Jessie the flower of Dunblane"

>> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

>> news:1C168788-C95E-430A-A0CF-03A5A383EE85@microsoft.com...

>> > David thanks for your help i followed your instructions and did both of

>> > your

>> > suggestions and now have cannot find helpctr exec message so i have some

>> > improvement that instead of nothing i at least have error message can you

>> > help with this ????

>> >

>> > Thanks

>> >

>> > "David Webb" wrote:

>> >

>> >> Note: If you're having a problem running the script, your file

>> >> associations

>> >> may

>> >> need attention. If so, go to the Doug Knox home page and click on Win XP

>> >> Fixes >

>> >> File Association Fixes. There you'll find instructions and a download to

>> >> fix

>> >> the

>> >> VBS file association.

>> >>

>> >> "David Webb" <dwebb211@earthling.net> wrote in message

>> >> news:OBCf2xDxIHA.2360@TK2MSFTNGP05.phx.gbl...

>> >> > The instructions are on the same page that you downloaded the VBS script

>> >> > from.

>> >> > Here's the portion that answers your question:

>> >> >

>> >> > To use:

>> >> > Double-click the fixwinxphelp.vbs file. You will be prompted when the

>> >> > repairs

>> >> > have been completed. This script can be viewed in Notepad or any text

>> >> > editor,

>> >> > as to the specific Registry key and value that are updated.

>> >> >

>> >> > Here's a link to the webpage:

>> >> > http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

>> >> >

>> >> > "Jessie the flower of Dunblane"

>> >> > <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

>> >> > news:3D652B4E-B306-4E8D-8666-F3ED1049B4C2@microsoft.com...

>> >> >>i downloaded a script from Doug Knox which went into notepad the script

>> >> >>is

>> >> >>as

>> >> >> follows Fixwinxphelp.vbs can someone please tell me how to run this

>> >> >> from

>> >> >> note book to fix problem with help and support no error message just

>> >> >> does

>> >> >> not

>> >> >> run

>> >> >> my computer : windows x/p sp3.

>> >> >>

>> >> >> Thanks Jessie a Sottish flower

>> >> >

>> >>

>>

June 3, 2008

Re: fix of help and support

Hi David,

I tried your next suggestion got to second input line " cd /d

%windir%\pchealth\helpctr " without the quotes and got error cannot find cd

so went ahead with your second suggestion applied startmenuhelp.reg, helpsvc

fix.zip, fixwinxphelp.vbs, helpand supportmissing.reg none of which seemed to

fix problem I was tempted to try and add back the file in question from the

reinstalliation cd but its for sp1 and i am on sp3 i also looked at the disk

and could not figure out what it would be under so i could reload just the

help and support file.

Thanks again for your great help in trying to resolve this problem

Jessie a wilted flower now

"David Webb" wrote:

> Don't give up yet. There are many more tricks to try. Start with this one:

>

> http://windowsxp.mvps.org/rebuildhelp.htm

>

> If still no joy, look through this list for other untried tweaks:

>

> Troubleshooting problems with Help and Support Center

> http://windowsxp.mvps.org/helpctr.htm

>

> "Jessie the flower of Dunblane"

> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

> news:6E87CD14-2641-40FF-A3E4-10E065BE4AD1@microsoft.com...

> > Thanks David for all your help tried everything and still no joy so wont use

> > reg cleaners again .

> > Thanks again

> > Jessie

> >

> > "David Webb" wrote:

> >

> >> Here's a link that explains how to check and enable the "Help and Support"

> >> service and if it's not available on the list, there's also a fix for that

> >> issue.

> >>

> >> http://windowsxp.mvps.org/helpsvc.htm

> >>

> >> Google has provided many reference links for this problem, most of which

> >> point

> >> to registry cleaners being the root cause of this problem. After you get this

> >> issue resolved, stay away from using any registry cleaners. They usually

> >> cause

> >> more problems then they fix.

> >>

> >> "Jessie the flower of Dunblane"

> >> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

> >> news:1C168788-C95E-430A-A0CF-03A5A383EE85@microsoft.com...

> >> > David thanks for your help i followed your instructions and did both of

> >> > your

> >> > suggestions and now have cannot find helpctr exec message so i have some

> >> > improvement that instead of nothing i at least have error message can you

> >> > help with this ????

> >> >

> >> > Thanks

> >> >

> >> > "David Webb" wrote:

> >> >

> >> >> Note: If you're having a problem running the script, your file

> >> >> associations

> >> >> may

> >> >> need attention. If so, go to the Doug Knox home page and click on Win XP

> >> >> Fixes >

> >> >> File Association Fixes. There you'll find instructions and a download to

> >> >> fix

> >> >> the

> >> >> VBS file association.

> >> >>

> >> >> "David Webb" <dwebb211@earthling.net> wrote in message

> >> >> news:OBCf2xDxIHA.2360@TK2MSFTNGP05.phx.gbl...

> >> >> > The instructions are on the same page that you downloaded the VBS script

> >> >> > from.

> >> >> > Here's the portion that answers your question:

> >> >> >

> >> >> > To use:

> >> >> > Double-click the fixwinxphelp.vbs file. You will be prompted when the

> >> >> > repairs

> >> >> > have been completed. This script can be viewed in Notepad or any text

> >> >> > editor,

> >> >> > as to the specific Registry key and value that are updated.

> >> >> >

> >> >> > Here's a link to the webpage:

> >> >> > http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

> >> >> >

> >> >> > "Jessie the flower of Dunblane"

> >> >> > <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

> >> >> > news:3D652B4E-B306-4E8D-8666-F3ED1049B4C2@microsoft.com...

> >> >> >>i downloaded a script from Doug Knox which went into notepad the script

> >> >> >>is

> >> >> >>as

> >> >> >> follows Fixwinxphelp.vbs can someone please tell me how to run this

> >> >> >> from

> >> >> >> note book to fix problem with help and support no error message just

> >> >> >> does

> >> >> >> not

> >> >> >> run

> >> >> >> my computer : windows x/p sp3.

> >> >> >>

> >> >> >> Thanks Jessie a Sottish flower

> >> >> >

> >> >>

> >>

>

June 3, 2008

Re: fix of help and support

Go back to the first suggestion and this time create a batch file with the

content as shown. Do not attempt to type each line in, this only introduces the

chance of mistakes which will cause a failure.

To create a batch file, simply start with a text file and then use copy & paste

to populate the file. You can create a text file on your Desktop by right

clicking on an empty space then select New > Text Document. Open this text

file and past the content from the web page (Step II). Use Save As to save the

file as fixhelp.bat

Don't forget to perform Step I first (end/stop processes as shown)

Double click on the bat file to execute the commands.

After completion, restart your system.

"Jessie the flower of Dunblane"

<JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

news:9758AF03-073B-4E4F-88D5-BAF55083E3C9@microsoft.com...

> Hi David,

> I tried your next suggestion got to second input line " cd /d

> %windir%\pchealth\helpctr " without the quotes and got error cannot find cd

> so went ahead with your second suggestion applied startmenuhelp.reg, helpsvc

> fix.zip, fixwinxphelp.vbs, helpand supportmissing.reg none of which seemed to

> fix problem I was tempted to try and add back the file in question from the

> reinstalliation cd but its for sp1 and i am on sp3 i also looked at the disk

> and could not figure out what it would be under so i could reload just the

> help and support file.

> Thanks again for your great help in trying to resolve this problem

>

> Jessie a wilted flower now

>

> "David Webb" wrote:

>

>> Don't give up yet. There are many more tricks to try. Start with this one:

>>

>> http://windowsxp.mvps.org/rebuildhelp.htm

>>

>> If still no joy, look through this list for other untried tweaks:

>>

>> Troubleshooting problems with Help and Support Center

>> http://windowsxp.mvps.org/helpctr.htm

>>

>> "Jessie the flower of Dunblane"

>> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

>> news:6E87CD14-2641-40FF-A3E4-10E065BE4AD1@microsoft.com...

>> > Thanks David for all your help tried everything and still no joy so wont

>> > use

>> > reg cleaners again .

>> > Thanks again

>> > Jessie

>> >

>> > "David Webb" wrote:

>> >

>> >> Here's a link that explains how to check and enable the "Help and Support"

>> >> service and if it's not available on the list, there's also a fix for that

>> >> issue.

>> >>

>> >> http://windowsxp.mvps.org/helpsvc.htm

>> >>

>> >> Google has provided many reference links for this problem, most of which

>> >> point

>> >> to registry cleaners being the root cause of this problem. After you get

>> >> this

>> >> issue resolved, stay away from using any registry cleaners. They usually

>> >> cause

>> >> more problems then they fix.

>> >>

>> >> "Jessie the flower of Dunblane"

>> >> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

>> >> news:1C168788-C95E-430A-A0CF-03A5A383EE85@microsoft.com...

>> >> > David thanks for your help i followed your instructions and did both of

>> >> > your

>> >> > suggestions and now have cannot find helpctr exec message so i have some

>> >> > improvement that instead of nothing i at least have error message can

>> >> > you

>> >> > help with this ????

>> >> >

>> >> > Thanks

>> >> >

>> >> > "David Webb" wrote:

>> >> >

>> >> >> Note: If you're having a problem running the script, your file

>> >> >> associations

>> >> >> may

>> >> >> need attention. If so, go to the Doug Knox home page and click on Win

>> >> >> XP

>> >> >> Fixes >

>> >> >> File Association Fixes. There you'll find instructions and a download

>> >> >> to

>> >> >> fix

>> >> >> the

>> >> >> VBS file association.

>> >> >>

>> >> >> "David Webb" <dwebb211@earthling.net> wrote in message

>> >> >> news:OBCf2xDxIHA.2360@TK2MSFTNGP05.phx.gbl...

>> >> >> > The instructions are on the same page that you downloaded the VBS

>> >> >> > script

>> >> >> > from.

>> >> >> > Here's the portion that answers your question:

>> >> >> >

>> >> >> > To use:

>> >> >> > Double-click the fixwinxphelp.vbs file. You will be prompted when

>> >> >> > the

>> >> >> > repairs

>> >> >> > have been completed. This script can be viewed in Notepad or any

>> >> >> > text

>> >> >> > editor,

>> >> >> > as to the specific Registry key and value that are updated.

>> >> >> >

>> >> >> > Here's a link to the webpage:

>> >> >> > http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

>> >> >> >

>> >> >> > "Jessie the flower of Dunblane"

>> >> >> > <JessietheflowerofDunblane@discussions.microsoft.com> wrote in

>> >> >> > message

>> >> >> > news:3D652B4E-B306-4E8D-8666-F3ED1049B4C2@microsoft.com...

>> >> >> >>i downloaded a script from Doug Knox which went into notepad the

>> >> >> >>script

>> >> >> >>is

>> >> >> >>as

>> >> >> >> follows Fixwinxphelp.vbs can someone please tell me how to run this

>> >> >> >> from

>> >> >> >> note book to fix problem with help and support no error message just

>> >> >> >> does

>> >> >> >> not

>> >> >> >> run

>> >> >> >> my computer : windows x/p sp3.

>> >> >> >>

>> >> >> >> Thanks Jessie a Sottish flower

>> >> >> >

>> >> >>

>> >>

>>

June 4, 2008

Re: fix of help and support

Hi David,

You must have the patience of JOB it worked and i now have

help & support working i am printing the pages and your last directions as i

can use your instructions if i am ever asked to create a batch file .

Thanks again will look for your name when checking the discussion group.

Thanks again

Jessie a flower in sunshine thanks to David.

"David Webb" wrote:

> Go back to the first suggestion and this time create a batch file with the

> content as shown. Do not attempt to type each line in, this only introduces the

> chance of mistakes which will cause a failure.

>

> To create a batch file, simply start with a text file and then use copy & paste

> to populate the file. You can create a text file on your Desktop by right

> clicking on an empty space then select New > Text Document. Open this text

> file and past the content from the web page (Step II). Use Save As to save the

> file as fixhelp.bat

>

> Don't forget to perform Step I first (end/stop processes as shown)

>

> Double click on the bat file to execute the commands.

>

> After completion, restart your system.

>

> "Jessie the flower of Dunblane"

> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

> news:9758AF03-073B-4E4F-88D5-BAF55083E3C9@microsoft.com...

> > Hi David,

> > I tried your next suggestion got to second input line " cd /d

> > %windir%\pchealth\helpctr " without the quotes and got error cannot find cd

> > so went ahead with your second suggestion applied startmenuhelp.reg, helpsvc

> > fix.zip, fixwinxphelp.vbs, helpand supportmissing.reg none of which seemed to

> > fix problem I was tempted to try and add back the file in question from the

> > reinstalliation cd but its for sp1 and i am on sp3 i also looked at the disk

> > and could not figure out what it would be under so i could reload just the

> > help and support file.

> > Thanks again for your great help in trying to resolve this problem

> >

> > Jessie a wilted flower now

> >

> > "David Webb" wrote:

> >

> >> Don't give up yet. There are many more tricks to try. Start with this one:

> >>

> >> http://windowsxp.mvps.org/rebuildhelp.htm

> >>

> >> If still no joy, look through this list for other untried tweaks:

> >>

> >> Troubleshooting problems with Help and Support Center

> >> http://windowsxp.mvps.org/helpctr.htm

> >>

> >> "Jessie the flower of Dunblane"

> >> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

> >> news:6E87CD14-2641-40FF-A3E4-10E065BE4AD1@microsoft.com...

> >> > Thanks David for all your help tried everything and still no joy so wont

> >> > use

> >> > reg cleaners again .

> >> > Thanks again

> >> > Jessie

> >> >

> >> > "David Webb" wrote:

> >> >

> >> >> Here's a link that explains how to check and enable the "Help and Support"

> >> >> service and if it's not available on the list, there's also a fix for that

> >> >> issue.

> >> >>

> >> >> http://windowsxp.mvps.org/helpsvc.htm

> >> >>

> >> >> Google has provided many reference links for this problem, most of which

> >> >> point

> >> >> to registry cleaners being the root cause of this problem. After you get

> >> >> this

> >> >> issue resolved, stay away from using any registry cleaners. They usually

> >> >> cause

> >> >> more problems then they fix.

> >> >>

> >> >> "Jessie the flower of Dunblane"

> >> >> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

> >> >> news:1C168788-C95E-430A-A0CF-03A5A383EE85@microsoft.com...

> >> >> > David thanks for your help i followed your instructions and did both of

> >> >> > your

> >> >> > suggestions and now have cannot find helpctr exec message so i have some

> >> >> > improvement that instead of nothing i at least have error message can

> >> >> > you

> >> >> > help with this ????

> >> >> >

> >> >> > Thanks

> >> >> >

> >> >> > "David Webb" wrote:

> >> >> >

> >> >> >> Note: If you're having a problem running the script, your file

> >> >> >> associations

> >> >> >> may

> >> >> >> need attention. If so, go to the Doug Knox home page and click on Win

> >> >> >> XP

> >> >> >> Fixes >

> >> >> >> File Association Fixes. There you'll find instructions and a download

> >> >> >> to

> >> >> >> fix

> >> >> >> the

> >> >> >> VBS file association.

> >> >> >>

> >> >> >> "David Webb" <dwebb211@earthling.net> wrote in message

> >> >> >> news:OBCf2xDxIHA.2360@TK2MSFTNGP05.phx.gbl...

> >> >> >> > The instructions are on the same page that you downloaded the VBS

> >> >> >> > script

> >> >> >> > from.

> >> >> >> > Here's the portion that answers your question:

> >> >> >> >

> >> >> >> > To use:

> >> >> >> > Double-click the fixwinxphelp.vbs file. You will be prompted when

> >> >> >> > the

> >> >> >> > repairs

> >> >> >> > have been completed. This script can be viewed in Notepad or any

> >> >> >> > text

> >> >> >> > editor,

> >> >> >> > as to the specific Registry key and value that are updated.

> >> >> >> >

> >> >> >> > Here's a link to the webpage:

> >> >> >> > http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

> >> >> >> >

> >> >> >> > "Jessie the flower of Dunblane"

> >> >> >> > <JessietheflowerofDunblane@discussions.microsoft.com> wrote in

> >> >> >> > message

> >> >> >> > news:3D652B4E-B306-4E8D-8666-F3ED1049B4C2@microsoft.com...

> >> >> >> >>i downloaded a script from Doug Knox which went into notepad the

> >> >> >> >>script

> >> >> >> >>is

> >> >> >> >>as

> >> >> >> >> follows Fixwinxphelp.vbs can someone please tell me how to run this

> >> >> >> >> from

> >> >> >> >> note book to fix problem with help and support no error message just

> >> >> >> >> does

> >> >> >> >> not

> >> >> >> >> run

> >> >> >> >> my computer : windows x/p sp3.

> >> >> >> >>

> >> >> >> >> Thanks Jessie a Sottish flower

> >> >> >> >

> >> >> >>

> >> >>

> >>

>

June 4, 2008

Re: fix of help and support

You're welcome.....and thanks for the feedback!

"Jessie the flower of Dunblane"

<JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

news:B2810C30-CDE8-499C-8EA7-05E797A7125D@microsoft.com...

> Hi David,

> You must have the patience of JOB it worked and i now have

> help & support working i am printing the pages and your last directions as i

> can use your instructions if i am ever asked to create a batch file .

>

> Thanks again will look for your name when checking the discussion group.

>

> Thanks again

>

> Jessie a flower in sunshine thanks to David.

>

> "David Webb" wrote:

>

>> Go back to the first suggestion and this time create a batch file with the

>> content as shown. Do not attempt to type each line in, this only introduces

>> the

>> chance of mistakes which will cause a failure.

>>

>> To create a batch file, simply start with a text file and then use copy &

>> paste

>> to populate the file. You can create a text file on your Desktop by right

>> clicking on an empty space then select New > Text Document. Open this text

>> file and past the content from the web page (Step II). Use Save As to save

>> the

>> file as fixhelp.bat

>>

>> Don't forget to perform Step I first (end/stop processes as shown)

>>

>> Double click on the bat file to execute the commands.

>>

>> After completion, restart your system.

>>

>> "Jessie the flower of Dunblane"

>> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

>> news:9758AF03-073B-4E4F-88D5-BAF55083E3C9@microsoft.com...

>> > Hi David,

>> > I tried your next suggestion got to second input line " cd /d

>> > %windir%\pchealth\helpctr " without the quotes and got error cannot find cd

>> > so went ahead with your second suggestion applied startmenuhelp.reg,

>> > helpsvc

>> > fix.zip, fixwinxphelp.vbs, helpand supportmissing.reg none of which seemed

>> > to

>> > fix problem I was tempted to try and add back the file in question from the

>> > reinstalliation cd but its for sp1 and i am on sp3 i also looked at the

>> > disk

>> > and could not figure out what it would be under so i could reload just the

>> > help and support file.

>> > Thanks again for your great help in trying to resolve this problem

>> >

>> > Jessie a wilted flower now

>> >

>> > "David Webb" wrote:

>> >

>> >> Don't give up yet. There are many more tricks to try. Start with this one:

>> >>

>> >> http://windowsxp.mvps.org/rebuildhelp.htm

>> >>

>> >> If still no joy, look through this list for other untried tweaks:

>> >>

>> >> Troubleshooting problems with Help and Support Center

>> >> http://windowsxp.mvps.org/helpctr.htm

>> >>

>> >> "Jessie the flower of Dunblane"

>> >> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

>> >> news:6E87CD14-2641-40FF-A3E4-10E065BE4AD1@microsoft.com...

>> >> > Thanks David for all your help tried everything and still no joy so wont

>> >> > use

>> >> > reg cleaners again .

>> >> > Thanks again

>> >> > Jessie

>> >> >

>> >> > "David Webb" wrote:

>> >> >

>> >> >> Here's a link that explains how to check and enable the "Help and

>> >> >> Support"

>> >> >> service and if it's not available on the list, there's also a fix for

>> >> >> that

>> >> >> issue.

>> >> >>

>> >> >> http://windowsxp.mvps.org/helpsvc.htm

>> >> >>

>> >> >> Google has provided many reference links for this problem, most of

>> >> >> which

>> >> >> point

>> >> >> to registry cleaners being the root cause of this problem. After you

>> >> >> get

>> >> >> this

>> >> >> issue resolved, stay away from using any registry cleaners. They

>> >> >> usually

>> >> >> cause

>> >> >> more problems then they fix.

>> >> >>

>> >> >> "Jessie the flower of Dunblane"

>> >> >> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

>> >> >> news:1C168788-C95E-430A-A0CF-03A5A383EE85@microsoft.com...

>> >> >> > David thanks for your help i followed your instructions and did both

>> >> >> > of

>> >> >> > your

>> >> >> > suggestions and now have cannot find helpctr exec message so i have

>> >> >> > some

>> >> >> > improvement that instead of nothing i at least have error message can

>> >> >> > you

>> >> >> > help with this ????

>> >> >> >

>> >> >> > Thanks

>> >> >> >

>> >> >> > "David Webb" wrote:

>> >> >> >

>> >> >> >> Note: If you're having a problem running the script, your file

>> >> >> >> associations

>> >> >> >> may

>> >> >> >> need attention. If so, go to the Doug Knox home page and click on

>> >> >> >> Win

>> >> >> >> XP

>> >> >> >> Fixes >

>> >> >> >> File Association Fixes. There you'll find instructions and a

>> >> >> >> download

>> >> >> >> to

>> >> >> >> fix

>> >> >> >> the

>> >> >> >> VBS file association.

>> >> >> >>

>> >> >> >> "David Webb" <dwebb211@earthling.net> wrote in message

>> >> >> >> news:OBCf2xDxIHA.2360@TK2MSFTNGP05.phx.gbl...

>> >> >> >> > The instructions are on the same page that you downloaded the VBS

>> >> >> >> > script

>> >> >> >> > from.

>> >> >> >> > Here's the portion that answers your question:

>> >> >> >> >

>> >> >> >> > To use:

>> >> >> >> > Double-click the fixwinxphelp.vbs file. You will be prompted when

>> >> >> >> > the

>> >> >> >> > repairs

>> >> >> >> > have been completed. This script can be viewed in Notepad or any

>> >> >> >> > text

>> >> >> >> > editor,

>> >> >> >> > as to the specific Registry key and value that are updated.

>> >> >> >> >

>> >> >> >> > Here's a link to the webpage:

>> >> >> >> > http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

>> >> >> >> >

>> >> >> >> > "Jessie the flower of Dunblane"

>> >> >> >> > <JessietheflowerofDunblane@discussions.microsoft.com> wrote in

>> >> >> >> > message

>> >> >> >> > news:3D652B4E-B306-4E8D-8666-F3ED1049B4C2@microsoft.com...

>> >> >> >> >>i downloaded a script from Doug Knox which went into notepad the

>> >> >> >> >>script

>> >> >> >> >>is

>> >> >> >> >>as

>> >> >> >> >> follows Fixwinxphelp.vbs can someone please tell me how to run

>> >> >> >> >> this

>> >> >> >> >> from

>> >> >> >> >> note book to fix problem with help and support no error message

>> >> >> >> >> just

>> >> >> >> >> does

>> >> >> >> >> not

>> >> >> >> >> run

>> >> >> >> >> my computer : windows x/p sp3.

>> >> >> >> >>

>> >> >> >> >> Thanks Jessie a Sottish flower

>> >> >> >> >

>> >> >> >>

>> >> >>

>> >>

>>

June 4, 2008

Re: fix of help and support

Well done David!

--

Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

The Winhelponline Blog: http://www.winhelponline.com/blog

Windows® Troubleshooting: http://www.winhelponline.com

"David Webb" <dwebb211@earthling.net> wrote in message news:ekUcBhhxIHA.2384@TK2MSFTNGP02.phx.gbl...

You're welcome.....and thanks for the feedback!

"Jessie the flower of Dunblane"

<JessietheflowerofDunblane@discussions.microsoft.com> wrote in message

news:B2810C30-CDE8-499C-8EA7-05E797A7125D@microsoft.com...

> Hi David,

> You must have the patience of JOB it worked and i now have

> help & support working i am printing the pages and your last directions as i

> can use your instructions if i am ever asked to create a batch file .

>

> Thanks again will look for your name when checking the discussion group.

>

> Thanks again

>

> Jessie a flower in sunshine thanks to David.

>

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