Restarting on shut down

[Guest Brooks W.]

Well I have looked through the messages and all things seem to point to Roxio

issues. I do not have any Roxio products installed.

 

This is a new build, clean install of XP, XP SP2. I also updated to IE7 and

the latest Windows Media Player.

 

I did a few things before installing SP2 and it worked fine. Due to the time

of day, I shutdown and called it a night (shutdown went fine and PC powered

down). The next day I installed SP2 and the updates. Since then the PC wants

to restart every time I shutdown.

 

All the hardware is new and only 2 items connected via USB hub and 1

directly into port on the motherboard (External USB Harddrive)

--

Brooks W.

[Guest Terry R.]

Re: Restarting on shut down

 

The date and time was 6/2/2008 6:59 AM, and on a whim, Brooks W. pounded

out on the keyboard:

> Well I have looked through the messages and all things seem to point to Roxio

> issues. I do not have any Roxio products installed.

>

> This is a new build, clean install of XP, XP SP2. I also updated to IE7 and

> the latest Windows Media Player.

>

> I did a few things before installing SP2 and it worked fine. Due to the time

> of day, I shutdown and called it a night (shutdown went fine and PC powered

> down). The next day I installed SP2 and the updates. Since then the PC wants

> to restart every time I shutdown.

>

> All the hardware is new and only 2 items connected via USB hub and 1

> directly into port on the motherboard (External USB Harddrive)

 

Hi Brooks,

 

A lot of times a restart instead of shutdown is due to a driver

crashing, which causes a restart.

 

Open Windows in Safe Mode (by pressing F8 repeatedly at the BIOS startup

screen until the Windows Menu comes up) and see if it crashes when shut

down from there. If not, check event viewer and see if there are any

references to your issue at the time of your shutdown.

 

Another thing to try is using msconfig (Start, Run, type msconfig, click

OK) to do a diagnostic startup (on General tab) and see if it shuts down

properly that way. If that works, try Selective Startup and uncheck one

box, reboot, shutdown, see if it restarts. Do that through the list to

narrow down where the offending driver is being loaded.

 

 

--

Terry R.

 

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