Unable to restart

[Guest JEMF]

I did shut down my computer because it was not responding. When I tried to

restart the system it asked me to if it want to restart under "safe mode"

........ and normal setting. Even though I selected "safe mode" my screen

remained black, I could the window arrow, but I can't my icons, etc. What

could be causing this problem? How do I fix it?

 

Thank you,

 

JEMF

[Guest Support1000.com]

Re: Unable to restart

 

Try this..

 

Press Ctrl + Alt + Del and get the task manager

click new task and try explorer.exe -> Ok

 

Are you sure you get blank desktop in the safe mode?

 

Above step should work otherwise let me know whether you atleast get

the task manager..

 

Bala

 

 

On Jun 2, 10:13 pm, JEMF <JEMF @discussions.microsoft.com> wrote:

> I did shut down my computer because it was not responding. When I tried to

> restart the system it asked me to if it want to restart under "safe mode"

> ....... and normal setting. Even though I selected "safe mode" my screen

> remained black, I could the window arrow, but I can't my icons, etc. What

> could be causing this problem? How do I fix it?

>

> Thank you,

>

> JEMF