Constant Hourglass

[Guest Jeffery Rehm]

Running TS on 2003 Server. Am having an intermittent problem where when

logging in the cursor will stay hourglass forever. Only thing you can do is

disconnect the session. Cannot logout or anything else within the session.

[Guest Vera Noest [MVP]]

Re: Constant Hourglass

 

Sounds like a problem with loading the user profile.

Have you checked the EventLog? Can you post any warnings and errors

(EventID and Source) regarding profile load and unload errors?

Is this happening to all users, or just some of the users?

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

"Jeffery Rehm" <jr@jrehmconsulting.net> wrote on 03 jun 2008 in

microsoft.public.windows.terminal_services:

> Running TS on 2003 Server. Am having an intermittent problem

> where when logging in the cursor will stay hourglass forever.

> Only thing you can do is disconnect the session. Cannot logout

> or anything else within the session.

[Guest Absolutely]

Re: Constant Hourglass

 

Got to poking around and found that a user had printed a doc to the MS

Document Writer back in February, which is about when the weirdness started.

Document was hanging in there and the spooler was consuming the processor.

Blew out the document and everything came back to life... for now anyway.

 

 

"Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote in message

news:Xns9AB2D8F202B45veranoesthemutforsse@207.46.248.16...

> Sounds like a problem with loading the user profile.

> Have you checked the EventLog? Can you post any warnings and errors

> (EventID and Source) regarding profile load and unload errors?

> Is this happening to all users, or just some of the users?

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> "Jeffery Rehm" <jr@jrehmconsulting.net> wrote on 03 jun 2008 in

> microsoft.public.windows.terminal_services:

>

>> Running TS on 2003 Server. Am having an intermittent problem

>> where when logging in the cursor will stay hourglass forever.

>> Only thing you can do is disconnect the session. Cannot logout

>> or anything else within the session.

[Guest Vera Noest [MVP]]

Re: Constant Hourglass

 

OK, I'm glad you have solved the problem, and thanks for reporting

the solution back to the group!

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

"Absolutely" <abs@spam.never> wrote on 04 jun 2008 in

microsoft.public.windows.terminal_services:

> Got to poking around and found that a user had printed a doc to

> the MS Document Writer back in February, which is about when the

> weirdness started. Document was hanging in there and the spooler

> was consuming the processor. Blew out the document and

> everything came back to life... for now anyway.

>

>

> "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote

> in message

> news:Xns9AB2D8F202B45veranoesthemutforsse@207.46.248.16...

>> Sounds like a problem with loading the user profile.

>> Have you checked the EventLog? Can you post any warnings and

>> errors (EventID and Source) regarding profile load and unload

>> errors? Is this happening to all users, or just some of the

>> users?

>> _________________________________________________________ Vera

>> Noest MCSE, CCEA, Microsoft MVP - Terminal Server

>> TS troubleshooting: http://ts.veranoest.net

>> ___ please respond in newsgroup, NOT by private email ___

>>

>> "Jeffery Rehm" <jr@jrehmconsulting.net> wrote on 03 jun 2008 in

>> microsoft.public.windows.terminal_services:

>>

>>> Running TS on 2003 Server. Am having an intermittent problem

>>> where when logging in the cursor will stay hourglass forever.

>>> Only thing you can do is disconnect the session. Cannot

>>> logout or anything else within the session.

[Guest Jeffery Rehm]

Re: Constant Hourglass

 

Spoke too soon. Started the same behavior a few days later. I was reading

that some Citrix users are having the same issue and it seems to be

happening during the execution of the logon script, but I tried it with a

user that has no script and it still does it. It's driving me nuts and the

users are raising hell big time. I'm at a loss with the exception of wiping

the TS and reinstalling to see if that fixes it.

 

 

 

 

"Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote in message

news:Xns9AB3B08536CB3veranoesthemutforsse@207.46.248.16...

> OK, I'm glad you have solved the problem, and thanks for reporting

> the solution back to the group!

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> "Absolutely" <abs@spam.never> wrote on 04 jun 2008 in

> microsoft.public.windows.terminal_services:

>

>> Got to poking around and found that a user had printed a doc to

>> the MS Document Writer back in February, which is about when the

>> weirdness started. Document was hanging in there and the spooler

>> was consuming the processor. Blew out the document and

>> everything came back to life... for now anyway.

>>

>>

>> "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote

>> in message

>> news:Xns9AB2D8F202B45veranoesthemutforsse@207.46.248.16...

>>> Sounds like a problem with loading the user profile.

>>> Have you checked the EventLog? Can you post any warnings and

>>> errors (EventID and Source) regarding profile load and unload

>>> errors? Is this happening to all users, or just some of the

>>> users?

>>> _________________________________________________________ Vera

>>> Noest MCSE, CCEA, Microsoft MVP - Terminal Server

>>> TS troubleshooting: http://ts.veranoest.net

>>> ___ please respond in newsgroup, NOT by private email ___

>>>

>>> "Jeffery Rehm" <jr@jrehmconsulting.net> wrote on 03 jun 2008 in

>>> microsoft.public.windows.terminal_services:

>>>

>>>> Running TS on 2003 Server. Am having an intermittent problem

>>>> where when logging in the cursor will stay hourglass forever.

>>>> Only thing you can do is disconnect the session. Cannot

>>>> logout or anything else within the session.

[Guest Vera Noest [MVP]]

Re: Constant Hourglass

 

OK, back to the basics of troubleshooting, then.

From my first reply + some additonal questions:

 

Sounds like a problem with loading the user profile, especially

since you have excluded the logon script as the culprit.

Have you checked the EventLog? Can you post any warnings and

errors (EventID and Source) regarding profile load and unload

errors?

Is this happening to all users, or just some of the users?

What kind of profiles are you using, local or roaming?

Have you checked the size of the user profiles?

 

I would also enable verbose logging of the user enviroment:

 

221833 - How to enable user environment debug logging in retail

builds of Windows

http://support.microsoft.com/?kbid=221833

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

"Jeffery Rehm" <abs@spam.never> wrote on 12 jun 2008 in

microsoft.public.windows.terminal_services:

> Spoke too soon. Started the same behavior a few days later. I

> was reading that some Citrix users are having the same issue and

> it seems to be happening during the execution of the logon

> script, but I tried it with a user that has no script and it

> still does it. It's driving me nuts and the users are raising

> hell big time. I'm at a loss with the exception of wiping the

> TS and reinstalling to see if that fixes it.

>

>

>

>

> "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote

> in message

> news:Xns9AB3B08536CB3veranoesthemutforsse@207.46.248.16...

>> OK, I'm glad you have solved the problem, and thanks for

>> reporting the solution back to the group!

>> _________________________________________________________

>> Vera Noest

>> MCSE, CCEA, Microsoft MVP - Terminal Server

>> TS troubleshooting: http://ts.veranoest.net

>> ___ please respond in newsgroup, NOT by private email ___

>>

>> "Absolutely" <abs@spam.never> wrote on 04 jun 2008 in

>> microsoft.public.windows.terminal_services:

>>

>>> Got to poking around and found that a user had printed a doc

>>> to the MS Document Writer back in February, which is about

>>> when the weirdness started. Document was hanging in there and

>>> the spooler was consuming the processor. Blew out the document

>>> and everything came back to life... for now anyway.

>>>

>>>

>>> "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se>

>>> wrote in message

>>> news:Xns9AB2D8F202B45veranoesthemutforsse@207.46.248.16...

>>>> Sounds like a problem with loading the user profile.

>>>> Have you checked the EventLog? Can you post any warnings and

>>>> errors (EventID and Source) regarding profile load and unload

>>>> errors? Is this happening to all users, or just some of the

>>>> users?

>>>> _________________________________________________________

>>>> Vera Noest MCSE, CCEA, Microsoft MVP - Terminal Server

>>>> TS troubleshooting: http://ts.veranoest.net

>>>> ___ please respond in newsgroup, NOT by private email ___

>>>>

>>>> "Jeffery Rehm" <jr@jrehmconsulting.net> wrote on 03 jun 2008

>>>> in microsoft.public.windows.terminal_services:

>>>>

>>>>> Running TS on 2003 Server. Am having an intermittent

>>>>> problem where when logging in the cursor will stay hourglass

>>>>> forever. Only thing you can do is disconnect the session.

>>>>> Cannot logout or anything else within the session.