media players keep crashing.....help me please

[peteymeaty]

hello can someone help, i put a dvd in and the player comes up then its starts to load then crashes this is the same with windows media player and quicktime mostly all media stuff, i have a hp g60 and running windows vista

 

cheers

[Plastic Nev]

Hi and welcome to Extreme Tech Support - Free PC Help, which version of Windows Media Player have you got? Have you looked at updating it for the newer version Windows Media Player 12, or Media Player 11 for XP.

You can download either from this Microsoft website here=

http://windows.microsoft.com/en-US/windows/products/windows-media-player

 

Also have you tried any other player as well as the Apple Quicktime?

 

Nev.

[peteymeaty]

thanks for replying nev, i do have the current widows player and have tryed all the media players i have! and they start to work then crash!

can you suggest anything else

 

cheers

[Plastic Nev]

OK, thanks for that, if more than one player is crashing after a short time there must be a conflict with something else that is running at the same time. As you can maybe see this could be hard work.

However, a favourite is security software, which firewall do you have, which antivirus do you have and also any other either antimalware or anti spyware programs. Also I must ask are you running more than one firewall or antivirus. If more than one running they will conflict anyway which could be a probable cause as well.

Let us know what you have so far and we will see if anything obvious stands out.

Others may also have ideas as well as to different causes.

Nev.

[RandyL]

Does this happen only with DVD's and CD's? Do files saved on your computer crash your media players?

[peteymeaty]

yes its crashes with saved files on media players, i'm running norton 360 but no other firewalls are on and have no mallware or antivrus software that i'm aware of and have checked, this sucks

[RandyL]

As noted it might be a conflict with something but it's hard to say what. You could try temporarily disabling Norton 360. Since you have multiple players it might be that one of them is conflicting. You could try uninstalling all players and see if the Windows Media Player runs.

[iGennie]

Well It seems the issue is with your system files that support media players..I think you should perform system repair..